Intelcom Courier Canada

My orders from Amazon are NEVER delivered to my address! I live in apartment building with 120 apartments and the f...ing delivery guy leaves my package in the lobby! I am always at home bcs retired but the guy doesn't knock on my door, doesn't call nothing! I already lost 4 packages from Amazon because somebody else took them, I also made complaint to Intelcom but nothing changed...TERRIBLE HORRIBLE DELIVERY!I WISH THEM BANKRUPTCY!...THEY CAN GO TO HELL!

Delivery was supposedly attempted twice to a business that is open 24/7, 365. I called Intelcom Courier Canada and spoke with a customer service agent, who said the driver took a picture at the delivery address, showing a "CLOSED" sign, so I requested the picture, I received it almost immediately. Since it looked like a stock photo from online, and i'm told by Amazon that failed delivery attempts are not typically documented with a picture, I did an online image search and found the exact same picture of the "closed" sign, so I emailed the link back to the Intelcom customer service agent. I never heard back. I called the main customer service number and asked to speak to a manager and was told their policy won't allow that kind of direct contact. I called Amazon about the ongoing fake delivery attempts and fake picture and they called Intelcom Courier to resolve the problem, but even they were denied access to speak to a manager. I was told by Intelcom that a manager would call back, but they never called. I tried to find a corporate or legal dept. email address online and it's hidden from the public. I would have written the company, via snail mail, but they obviously condone this kind of deception, or I would have heard back from a manager, so I didn't bother. This company seems to have a reputation for lying, based on comments here. It's management seems to keep itself in the dark and out of reach of the front line, or simply doesn't care to engage - maybe they are too important for that kind of hands-on approach. Considering how many directors they have, I would have thought one of them would suggest having at least one email address to reach head office or the legal department or public relations/press, to avoid reading about these issues on a public forum. Maybe they don't care about that either. I have the documentation to back up what I've written here, but I couldn't care less about hearing back from the company. They are so far out of integrity, nothing they do or say would matter, I will avoid them going forward.

La pire compagnie de livraison! Ils ne sonnent JAMAIS au # qui est indiqué sur le paquet,le livreur retourne le paquet, et le lendemain même scénario ! Ce sont mes commandes de Amazon, je me demande si Intelcom ne charge pas 2 fois Amazon pour la livraison! Si j'avais le choix JAMAIS je ne les prendrais ...😠😠

Lying, useless company which cannot even deliver properly. Avoid Intelcom at all costs

Waited 4 days for pickup. Nothing! You can't email them. Waiting on phone is a waste of time. Terrible company. Finally contacted Amazon, got a Canada Post mailing label. Intel com does not warrant 1 star.

Intelcom has repeatedly 'delivered' my packages to the wrong address. I actually suspect they are keeping the items and reselling them. Contacting their Customer Service department (if they even have one) was futile. I was on hold and then disconnected six times before I gave up. Are they a legit business?

I was home all day on October 19 and there was a note on the door that they came for the pickup. Now I scheduled the pickup again for October 21 and on adding the instruction on October 20 for pickup I get a confirmation that they are coming on October 19. My instructions: "Please ring the doorbell, I am at home all day just like on October 19 when the pickup failed." rating should be zero.

This company should not be in business! We have tracked and called and left messages, assured that we would be getting our orders. First one was lost and have no idea where it is. It was a one of a kind item! Never to be available again! The current two that are supposedly being delivered (in the next three hours) never show up. Eight times we have called them and the person on the phone assures us it will be updated and delivered the next day. But nothing shows up. They are absolutely lying and have no clue. They are reading a script! Nothing happens. We are still waiting and waiting! We have been ordering through EBAY.CA and it is the worst service ever. Ebay could care less. The seller doesn't care because he/she have their money! We have to contact Intelcom! Please put these people out of business. Shame on you Ebay for hiring them and not standing up for your customers. Oh by the way, there is no way to leave a review for Ebay.ca - how convenient!

Ordered something on Amazon once the 11th of July, wasn’t expecting any insanely fast delivery, since it said the 14th on Amazon anyways…so I expected the 2 business days to be enough considering I have prime. The thing I ordered arrived at the facility for delivery on the 12th, obviously they need to process things before, but I was excited cause it means I could possibly get my package a day early maybe, but none the less the 14th was fine. The package has now been sitting at such facility, unprocessed for 6 days now. Promised delivery 14th, 15th, 16th and 17th all by 8 pm? What horrible hours to give, so I’ve had to sit at home or get someone else at my home to sign off on this package that apparently will never come. It’s now after 8 on the 17th, and I’m promised the package will be here on the 19th or I can get a refund on the 20th? 9 days until I can get a refund on an item I do not want a refund on? Ridiculous. Wasting my time, contemplated emailing them, but considering other reviews and this already horrible service, there is no point. As a customer, I’m not one to be quick to negativity and I understand that not everything will always go smoothly and there can be delays, but as someone who needs to leave my house and cannot always force someone to sit and wait all day for a package I don’t even know exists truly…come on. Stay away if you can!

Why did Amazon switch from Canada Post to Intelcom? To save a few bucks but piss off their customers? Intelcom never picks up the packages on time, if they pick them up at all. I have tried contacting their customer service during two days. I waited on the line 20 minutes one day and 30 minutes today and never got to speak to anyone. They don't provide an update when they can't pick up a package. The delivery drivers ask that you meet them in front of the house, on the sidewalk, instead of picking up the package at the front door. If anyone ever asks me what I think of this company, I'm going to tell them to use another company's services and stay away from this one. My package has been outside for 3 days and I have no idea if they're going to come get it. Amazon returns are time sensitive. If they don't pick it up in time to get back to Amazon, I'm going to ask Amazon to reimburse me, then maybe they will realize they can't keep using this company.

The Amazon does punish their customers who want return the junk they received. No more dropping of the returns at shipping outlets. Intelcom does the picking up. I was waiting all day. After 2 tel. calls and confirmation (around 1 PM) by Email that they are coming in 3 hours no one did show up. It is after 8PM now and still no Intelicom pick up. My day was ruined and I am facing losing another one. To h..l with losers at Intelcome!

Wrote NA. I was home ALL day waiting, a car didn’t even pull up and I have a video doorbell that records and motion. Scam and stolen my package, I will be contacting the RCMP if this is not IMMEDIATELY resolved

Having spent two days waiting for Intelecom to pick up my package,I give up. I do not understand why Amazon Canada deals with this company. Despite emails sent to me throughout the day regarding the pickup, it NEVER occurred.
Do NOT pick this option when returning an item to Amazon Canada.
Amazon should cease to del with this company!

Intelcom Courier Canada is an absolute embarrassment when it comes to parcel deliveries. They are very unprofessional and lack knowledge in this field. They contradict themselves and never truly resolve anything. I've had several separate orders placed from Amazon in the past week alone and they all suffer the same fate: wrong delivery location. Luckily Amazon is professional and gave me a refund for all the orders that Intelcom lost. The sad part is that they were all shipped to an Amazon Hub Locker. So it's not an obscure address that is hard to find. I spent over two hours waiting to speak to a representative from Intelcom and he insisted the order was delivered to the Hub, despite the tracking showing a different location on delivery. The representative couldn't be less interested in getting to the bottom of the issue. From now on if I see Intelcom as my only option for shipment I don't bother even placing an order because I know I'll never get it. I've placed a complaint with Amazon and will probably cancel my Prime membership when my subscription is up if I have to deal with Intelcom.

Feb 21/22
I can't say if a one star can even express how bad this courier outfit is.
Unreliable and incompetent is all I need to say.
Twice now I have ordered through Amazon and Amazon insist on using this courier for my parcels and twice I have not received the goods.
The first time I called Intelcom customer service 4 times and one time the women that I could hardly understand deliberately hung up on me. Only once I had a decent operator that I understood and basically said the same as they all say. Checked my info and tell me I should see my parcel in the next 2 days...BS.
Today my current parcel is nearly 3weeks late and according to their tracking info. my parcel has been sitting in their local warehouse that whole time. It was returned to their warehouse after they claimed issues with delivery and the note says will attempt again. Well i'm a patient person, the parcel is still in their local warehouse and I wonder when they plan on that attempt again to deliver? 2023, next year.
Now I guess I will contact Amazon and cancel my order, wonder how many times Amazon has to eat an order because of these clowns.

Terrible customer service. They lost my delivery. They deliver damaged packages.

One delivery arrived and the package was opened and the content was damaged.
My other delivery was due February 7th and today is February 17th. I have called them multiple times and nobody knows what is going on. I havebeen hung up on 3 times.

They just lost my last shipment, they tried to deliver it and the business was closed (personal item shipped to my workplace), so they brought it back to the warehouse and BOOM... My package was magically lost... Tried to talk with the customer support and they are useless (either by phone and online chat) and they just don't *** care... TOTALLY don't care... I asked to talk with a supervisor and guess what... Drum roll... No one called back... What a surprise...

Terrible, terrible, TERRIBLE service.
I have instructed *** to use ANY delivery service but these people.
They don't even TRY to deliver packages, you just get phone calls from unknown numbers and then emails from *** saying that delivery was attempted.
They are by far, the worst courier company I have EVER dealt with.

Claims they attempted delivery, which was incorrect as I was home all day waiting for the package. Then claims the driver couldn't find the address and I provided an incorrect address, which was also false. I've been living here since 2002 and is my only shipping/mailing address. Contacted carrier to request an update, said the driver would call or text me. Driver never reached out. Reported the carrier to *** for *** as well. Carrier refuses to do anything but assure me package will arrive next business day.... Unlikely.