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Intelleral Reviews (29)

Dear ***,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full back to your Visa card ending in *** Transaction ID [redacted] for $and Transaction ID for $ Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Dear Ann,We recently received your complaint # [redacted] regarding your accountWe take complaints very seriously and we hope this response will provide you with additional information.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed toWhen you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial endedAccording to our records the first contact we had requesting the cancellation of your account was on August 16, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since thenAs a courtesy, we have provided you with a 100% refund on your chargesYou were refunded on 08/23/- $Trans-ID: [redacted] $Trans-ID: [redacted] and $Trans-ID: [redacted] Your account remains canceled and you will not receive any further shipments or chargesI hope this resolves your concern today and I hope you have a good day!

Dear MsM [redacted] We recently received your complaint regarding your Mother's accountWe take complaints very seriously.We would be more than happy to assist you, but are unable to locate an account with the information you provided.Can you please reply with the full name, email- address and/or phone number used to place the order or order# from email confirmation?We look forward to hearing back from you with the requested information so we may assist you

Dear ***,Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the date of the orderYou have Days from the date of the order to try the product and decide if you would like to continue receiving it monthlyIf you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for youHowever, if we do not receive a cancellation request in the Day time frame, we charge you the full price for the product that you ordered.I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution we will issue you a full refund for $94.95, we have attempted to reach you via phone at the number you have provided and left a message informing you know we do need to confirm your complete mailing address as the apartment number & City we have on file is different then the one provided in this complaint, please respond with your full mailing address and we will issue a check upon your response or please call us at [redacted] We look forward to hearing back from youI hope you have a great day!

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Dear ***,I am sorry for the inconvenience this may have caused and after reviewing your account it appears your account has already been refunded on 02/01/2017- $Trans-ID: [redacted] you may verify this with your financial institute or on your monthly statement, as a courtesy we also refunded the shipping and handling charges of $and $I hope you have a great day!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
John S***

I have attached the emails below, I did not order this product off the intelleral site I did a survey and this was the "free gift" that I chose all it stated was to be charged shipping and handling nothing what so ever about this being a trial periodThese emails that were sent from your company no where does it state that this is a trial period and that I would I be getting charged it only states the detail of having item shippedAlso the email of me having money refunded to my cardI was also on a call with my bank and this company and my bank manager spoke directly to them stating the only refund given was the $the customer service rep refused to give us the information on where the refund went to, maybe the numbers were entered wrong etcmakes no sense how we get one refund but not the otherI should not have to even do this but also the second document attached shows the amount taken out of my account and also the one refund of the $these are print screens of my bank statements since this has begun you will see there has been no refund of the or the I would like to know where this refund is?

On Feb 1st, I contacted Intelleral, because I had not received anything from them as of that dateThey had received the return on 1/They stated they had sent the refund that very dayI should receive within - business daysI never received. On 2/and 2/10, I called Ask for Supervisor, was refusedOn 2/14, our bank calledWas told it could take daysSo I then contacted Revdex.com on 2/25, file # ***The return iinfo from Intelleral, stated that they just sent the refundWould take - business days, once againI gave them days, only to find Revdex.com closed that fileSo I've now filed the second time with file #***, with info back from Intelleral that they refunded on 2/1, Trans ID # ***So now we have two stories from IntelleralOne states they refunded on 2/25, and now this one with 2/ On 2/27, I received two additional emails from Intelleral, stating that they would refund the $and $to me as well. I confess, I'M CONFUSEDAt any rate, I still have not received that money in my bankMaybe they could check their records and find out what account the refund was sent to and show verification that it has, IN FACT, cleared their bank account I printed my statements, there is no refund on thereI also called my bankThey verifiedmy findings. *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Norman T***

Dear Ann,We recently received your complaint #*** regarding your accountWe take complaints very seriously and we hope this response will provide you with additional information.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a day trial period starting from the date of your order processing in which you could cancel your account to avoid further chargesThey also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our productAdditionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offerWhen a customer clicks that button we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on August 16, when you cancelled with a representativeYour account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a 100% refund on your chargesYou were refunded on 08/23/- $Trans-ID: *** $Trans-ID: 3*** and $Trans-ID: ***Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

Dear ***,Once again we do apologize for the inconvenience this may have caused, we attempted to reach you via phone and left you a message to further explain we have already issued the refund in the amount of $back to the Master Card ending in *** that was used when you signed up for the trialYou may confirm with your financial institute using Trans-ID: *** issued on 01/25/at 10:08am or on your monthly statementI hope you have a great day!

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing After reviewing your account it appears we have already issued a refund in the amount of $back into your account you originally used to sign up, you may verify this with your financial institute with the following Trans-ID: *** 01/25/10:08am - Refunded - $69.95 and you can keep the product we encourage you to try it I hope this resolves your concern today I hope you have a good day!

Dear ***,I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for We want you to be able to try the product and see the results our customers are seeing After reviewing your account it appears we have already issued a refund in the amount
of $back into your account you originally used to sign up, you may verify this with your financial institute with the following Trans-ID: *** 01/25/10:08am - Refunded - $69.95 and you can keep the product we encourage you to try it I hope this resolves your concern today I hope you have a good day!

I am aware that your company claims to have refunded my money, however there is no evidence of the funding in my bank account as of today January 24th, I am very nervous and feel that this is a fraud company or I may have been scammed, as it should not take this long for a simple refund I am attaching bank documentation that the money is NOT in my account and has NOT been receivedI have been given various time spans from - business days, two weeks, and - Which time frame is it?I have also contacted my bank with the information from your company, and they also do not show any account interactions from your company.Please advise when I will have my full refund, or do I need to seek legal counseling? I would like my money please by Friday January 27th in my account, even if it has to be wired.Thanks

Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full back to your Visa...

card ending in [redacted] Transaction ID [redacted] for $69.95 and Transaction ID 8798781466 for $69.95.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

Dear Ms. M[redacted]  We recently received your complaint regarding your Mother's account. We take complaints very seriously.We would be more than happy to assist you, but are unable to locate an account with the information you provided.Can you please reply with the full name, email-...

address and/or phone number used to place the order or order# from email confirmation?We look forward to hearing back from you with the requested information so we may assist you.

Tell us why here...Dear  [redacted], I am sorry for any inconvenience or confusion when it comes to the refunds. Listed below is the refund amounts and dates we have refunded back to the original form of payment. 12/30/2016 11:47am  Refunded - $64.95 Trans-ID: [redacted]12/30/2016 11:47am  Refunded - $69.95 Trans-ID: [redacted]01/23/2017 07:04pm Refunded - $4.95 Trans-ID: [redacted]01/23/2017 07:04pm Refunded - $5.95 Trans-ID: [redacted]If you have any other questions or concerns, please contact your financial institution. Thank you.

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

I have emails that prove they don't even believe I was refunded on 1/25/17. On 2/26/17, when I asked why I still hadn't received the refund, they said they had no proof I returned the unopened product. When I provided them with an email, from them, that said they had received it, they started a whole new chain of lies about issuing a new refund. My bank never received a refund. They just lie and lie and change the story every time hoping I give up. I'll gladly forward all of their emails as proof.

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