Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 21 Day Trial, which begins the date of the...
order. You have 21 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 21 Day time frame, we charge you the full price for the product that you ordered. After reviewing your account our records show you called and spoke to an Representative on 05/12/2017 and had an RMA issued to you for a full refund once you returned the product.As a courtesy today, we have issued a full refund for the charge of $94.95 back to your Visa ending in 2068 Trans-ID: [redacted] Please allow 3-5 business days to reflect. I hope this resolves your concern today I hope you have a good day!
Dear [redacted],I am sorry for the inconvenience this may have caused and after reviewing your account it appears your account has already been refunded on 02/01/2017- $52.46 Trans-ID: [redacted] you may verify this with your financial institute or on your monthly statement, as a courtesy we also...
refunded the shipping and handling charges of $4.99 and $4.95. I hope you have a great day!
Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 21 Day Trial, which...
begins the date of the order. You have 21 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 21 Day time frame, we charge you the full price for the product that you ordered.I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution we will issue you a full refund for $94.95, we have attempted to reach you via phone at the number you have provided and left a message informing you know we do need to confirm your complete mailing address as the apartment number & City we have on file is different then the one provided in this complaint, please respond with your full mailing address and we will issue a check upon your response or please call us at [redacted]. We look forward to hearing back from you. I hope you have a great day!
Dear Ann,Thank you for your response, we were able to confirm $94.95 Trans-ID: [redacted] was not refunded back to your Master Card. We apologize for any inconvenience this may of caused you. We have issued you a refund in the amount of $94.95 and mailed it to the address we have on file PO Box 283Orrville, OH 44667 Please allow 5-7 business days for the mail. I hope this resolves your concern today and I hope you have a good day!
Dear Ann,We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day...
trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $94.95 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.95 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on August 16, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a 100% refund on your charges. You were refunded on 08/23/2017 - $94.95 Trans-ID: [redacted] $5.95 Trans-ID: 3[redacted] and $4.95 Trans-ID: [redacted]Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!
Dear [redacted], I am sorry for any inconvenience or confusion when it comes to the refunds. Listed below is the refund amounts and dates we have refunded back to the original form of payment. 12/30/2016 11:47am Refunded - $64.95 Trans-ID: [redacted]12/30/2016 11:47am...
Dear [redacted],Thank you for contacting us and sharing your concern, we do apologize for any confusion we issued the refund for the the amount of $52.46 on 02/01/2017 Trans-ID: [redacted] back to your Visa card ending in [redacted] you may verify this information with your financial institute using the transaction ID's we have provided.We have issued additional refunds for the shipping and handling as a courtesy back into your account02/27/2017 - Refunded - $4.99 Trans-ID: [redacted]02/27/2017 - Refunded - $4.95 Trans-ID: [redacted]That is why you are seeing two different dates. We have refunded your account in full for the three charges. I hope you have a great day!
Dear N[redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution today we have issued a check for the full amount of...
$69.95 and mailed it to the address we have on file 6011 - 77 St Middle Village, NY 11379. Please allow 5-7 business days to receive in the mail. I hope you have a great day!
Dear [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution today we have refunded the account in full....
Please allow 3-5 days to see the refunds reflect in your account. I hope you have a great day!
Dear [redacted],I am sorry for any inconvenience or confusion when it comes to the trial that was signed up for. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 21 Day Trial, which begins the date of the...
order. You have 21 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 21 Day time frame, we charge you the full price for the product that you ordered. After reviewing your account our records show you called and spoke to an Representative on 05/12/2017 and had an RMA issued to you for a full refund once you returned the product.As a courtesy today, we have issued a full refund for the charge of $94.95 back to your Visa ending in 2068 Trans-ID: [redacted] Please allow 3-5 business days to reflect. I hope this resolves your concern today I hope you have a good day!
Dear [redacted],I am sorry for the inconvenience this may have caused and after reviewing your account it appears your account has already been refunded on 02/01/2017- $52.46 Trans-ID: [redacted] you may verify this with your financial institute or on your monthly statement, as a courtesy we also...
refunded the shipping and handling charges of $4.99 and $4.95. I hope you have a great day!
Dear [redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. As agreed to by the Terms and Conditions of the original order, we send you a 30-Day supply of product for the price of shipping as part of a 21 Day Trial, which...
begins the date of the order. You have 21 Days from the date of the order to try the product and decide if you would like to continue receiving it monthly. If you decide that you do not wish to receive the product monthly, all you need to do is call or email our Customer Care center and we are happy to cancel your Trial for you. However, if we do not receive a cancellation request in the 21 Day time frame, we charge you the full price for the product that you ordered.I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution we will issue you a full refund for $94.95, we have attempted to reach you via phone at the number you have provided and left a message informing you know we do need to confirm your complete mailing address as the apartment number & City we have on file is different then the one provided in this complaint, please respond with your full mailing address and we will issue a check upon your response or please call us at [redacted]. We look forward to hearing back from you. I hope you have a great day!
Dear Ann,Thank you for your response, we were able to confirm $94.95 Trans-ID: [redacted] was not refunded back to your Master Card. We apologize for any inconvenience this may of caused you. We have issued you a refund in the amount of $94.95 and mailed it to the address we have on file PO Box 283Orrville, OH 44667 Please allow 5-7 business days for the mail. I hope this resolves your concern today and I hope you have a good day!
Dear Ann,We recently received your complaint #[redacted] regarding your account. We take complaints very seriously and we hope this response will provide you with additional information.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day...
trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $94.95 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Since we did not hear from you during your trial period, you were charged $94.95 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on August 16, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. As a courtesy, we have provided you with a 100% refund on your charges. You were refunded on 08/23/2017 - $94.95 Trans-ID: [redacted] $5.95 Trans-ID: 3[redacted] and $4.95 Trans-ID: [redacted]Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!
Dear [redacted], I am sorry for any inconvenience or confusion when it comes to the refunds. Listed below is the refund amounts and dates we have refunded back to the original form of payment. 12/30/2016 11:47am Refunded - $64.95 Trans-ID: [redacted]12/30/2016 11:47am...
Refunded - $69.95 Trans-ID: [redacted] Thank you.
Dear [redacted],Thank you for contacting us and sharing your concern, we do apologize for any confusion we issued the refund for the the amount of $52.46 on 02/01/2017 Trans-ID: [redacted] back to your Visa card ending in [redacted] you may verify this information with your financial institute using the transaction ID's we have provided.We have issued additional refunds for the shipping and handling as a courtesy back into your account02/27/2017 - Refunded - $4.99 Trans-ID: [redacted]02/27/2017 - Refunded - $4.95 Trans-ID: [redacted]That is why you are seeing two different dates. We have refunded your account in full for the three charges. I hope you have a great day!
Dear N[redacted],Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution today we have issued a check for the full amount of...
$69.95 and mailed it to the address we have on file 6011 - 77 St Middle Village, NY 11379. Please allow 5-7 business days to receive in the mail. I hope you have a great day!
Dear [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience. I am sorry to hear that you were not satisfied. I have reviewed the account and as a resolution today we have refunded the account in full....
Please allow 3-5 days to see the refunds reflect in your account. I hope you have a great day!