InterActiveCorp (IAC)

Review: [redacted] was offering a free trial. My regular mode of exercise is walking but when it gets brutal cold I can't so I decided to check out [redacted]. I am recovering from [redacted] and have had over ** surgeries. After reviewing their exercise options I knew I was going to be unable to utilize this service so I canceled my subscription the day I signed up. On February**, I was on my way to the doctor and filled my tank with gas. When I went to pay my debit card was declined. I knew how much money was on that card and it shouldn't have been declined. I pulled up my debit account and found that [redacted] had taken the money from my account despite the fact I cancelled the service on the first day I signed up. I had to call a friend to borrow money to pay for the gas and was late for my doctor appointment and therefore had to cancel. There is no phone number to call for this company and when I used their email I received an email back that they wouldn't get back to me for two days. I called my debit card company and they said I needed a letter from them that they weren't going to charge my account. I posted on their [redacted] page and they claimed they gave me a credit but they haven't. I was scheduled for minor surgery that has now had to have been put off because my doctor is 90 miles away. I needed my money yesterday and they had no right to take and obviously no intention of returning it. This is an absolutely insane way of running a businessDesired Settlement: I need my money back. I am also making a complaint to the [redacted] because they no longer had authorization to charge my debit card and they need to be fined

Business

Response:

Reference is made to your letter dated February**, 2015 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the [redacted] service, [redacted].Our records indicate that [redacted] emailed us on January**, 2015 requesting assistance with the cancellation of her free trial. We responded to [redacted] that same day with cancellation instructions and did not hear back from her until February**, 2015, four days after her free trial ended. Promptly after receiving [redacted]’s email on February**, 2015, and before receipt of your correspondence on February**, 2015, we responded to [redacted] and refunded her account in full.As of the date of the complaint, we believe all matters with [redacted] had been resolved. Should you have any additional questions, please do not hesitate to contact us.Sincerely,[redacted], Customer Support

Review: Over two months ago, I cancelled my subscription to Daily Burn, on online exercise and diet program. I went to their website and took the necessary steps to do so. At the beginning of October, I noticed that they charged me 14.99 for a service I had cancelled. I was ill at the time and did nothing. On November *, the same amount was deducted. I went to the website to try and delete my debit card information, but could not. It only would allow me to "reactivate" my subscription for another 14.99, if I chose to do that, which I did not. I have sent them emails daily to [redacted], the only contact information provided. I have offered to send them my bank statements for the last two months indicating that they are now taking money from me on a monthly basis in an unethical manner, but have received no response at all. I have tried looking up their phone number, but there is not one that accepts incoming calls. I am afraid they are going to continue to take money from my account on a monthly basis if they are not stopped.Desired Settlement: I simply want to completely discontinue my membership with them, make sure they don't continue to take money out of my account on a monthly basis, and refund the money owed me in a timely manner.

Business

Response:

Reference is made to your letter dated November **, 2014 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted]

Our records indicate that [redacted] emailed us on November **, 2014 expressing satisfactory resolution of her billing issues. In her correspondence, [redacted] indicated that she would be contacting you to remove her Revdex.com complaint.

As of the date of the complaint, we had already issued a courtesy refund to [redacted] for all disputed charges and, accordingly, believe this matter has already been resolved.

Should you have any additional questions, please do not hesitate to contact us.

Sincerely,

Review: I signed up with Daily Burn for the 30 day free trial. I had cancelled my account before the 30 days were up as I wasn't going to be able to afford it. I thought I would be but turned out I couldn't afford it. I just got charged $92.37 which is a hug amount for a single mom. I have tried to email them as they do not have a phone number but have not received a response back.Desired Settlement: I would like my $92.37 back please and my account deleted with all my information deleted from Daily Burn.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I cancel membership with daily burn durning the 30 days trial they offer extra more days I still wanted to cancel. I sent them a email about my cancellation no response. I added money on prepaid card notice I was short on paying on an item called the card company to find out what happen, they told me daily burn took $20.00 off my card. I emailed daily burn twice still on response asking them to removed my card off file no answer from. Checking my email no response from them. ( for 2 months)Desired Settlement: To refund my money haven't never used exercise video cancel membership before 30 days trial.

Business

Response:

[redacted]

Dear [redacted],

Reference is made to your letter dated September **, 2014 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted].

Our records indicate that [redacted] emailed us on April **, 2014 requesting information on how to cancel her [redacted] account. Our customer service department responded that same day with instructions on how to cancel. Approximately six weeks later, on May **, 2014, [redacted] logged onto our site to cancel her [redacted] account.

On August ** and August **, 2014, we received two separate inquiries from [redacted], again requesting cancelation of her account. On each separate occasion, our customer support team informed [redacted] that her account had successfully been canceled in May, but requested additional information from [redacted] to rule out the possibility that she had created a second (separate) account under a different email address. Our records indicate that we did not receive a response back from [redacted] on either occasion.

Upon receipt of your correspondence, we conducted further data queries and discovered a second account under a different email address, meaning [redacted]’s had signed up for our service two separate times under different personal identifiers (email addresses). We promptly canceled [redacted]’s alternate account and refunded her all charges incurred since April **, 2014 – the date on which she first contacted us.

We treat customer support with utmost diligence and respect and look forward to remedying any future potential issues promptly.

If you have any further concerns whatsoever, please do not hesitate to contact us.

Sincerely,

I subscribed to this company's online exercise service. I decided to cancel and they continued to charge me monthly. There is no telephone number to talk with anyone, only an email address. DO NOT SUBSCRIBE TO THIS SERVICE. Once they have your credit card they will continue to charge you.

Review: I joined ourtime.com on march **,2015 and paid 29.95 for one month.I then turned off automatic renewal on my debit card.M pictures and profile were quickly approved and I was interacting with other members as a paid subscriber.Then yesterday upon logging and checking email,I was told to make payment.I checked online into my checking account and payment had been made/cleared to ourtime on March **,2015.I sent them an email to inform them of the error and received an obvious automated reply telling me how to join and pay. Concerned by this I did further research online about this company and was horrified and frightened by their numerous and long list of complaints made on several sites and by thousands of different people!I no longer trust this company whatsoever to behave above board and will now only settle for a refund in full.Desired Settlement: The amount that I paid 29.95,plus a guarantee that they have deleted all files of my debit card,my dl license for validating my profile(which they required) and my profile data and photos.

Review: I have emailed the staff at [redacted] to cancel my order with them , although I canceled they stated I can use the site until 11/*/2013 . I emailed them again stating that I have an injury and am unable to use the site , and asked for a refund . They emailed back stating they don't issue refunds . I stated that I was going to report them , I also stated that I would have even accepted a partial refund due to credit charges . Since we cant come to an agreement I am reporting them .Desired Settlement: I would like my money refunded , and to have my account canceled now .

Consumer

Response:

My name is [redacted], I am asking for a refund because I am unable to use the service. They told me I can continue to use the site for the next month, but due to an injury I cannot use the site. I have canceled I just want my money back.

Review: When I enrolled in dailyburn thru my [redacted], I had to provide credit card info as if free trial was not deactivated/cancelled after thirty days they would charge fee. Day 30 would have been 7/**/2013, I deactivated on 7/**/2013. When I went on the website, I searched for contact cust serv phone number, there is no direct contact info given. So I perceeded to search the website using the help function. I searched for how to deactivate/cancel. The website stated the sreps: go to account settings, click deactivate. So that is exactly what I did, I followed the same steps twice just to make sure. The second time I went to account settings I couldn't select deactivate because it had already been done the first time. I also decided to cover all bases so I clicked on the. ontact us button on their website just to verify everything was cancelled. When I clicked on contact us, it siad this function is not available. So I lef it that seeing as I had followed what little info they gave on their website. Then after the 7/** they took out a 10 fee and they overdrafted my account. I went back to their website on 7/** and started search everypossible thing I could think of to try to find direct contact number, because I searched so many things a little pop box came up asking me to type my issue and someone would get back to me. So I typed my issue in the box that I had canceled before thirty days and I wanted a response immed. On 7/** I finally got an email from a [redacted] that said oh I am sorry u did not cancel but I did it for u. I expl to him in an reply email everything I just expl above and said I want my account credited for the 10 fee and 25 overdraft fee as I did as their website instructs. I said I wanted a response and account credited by end of this week or I turn to Revdex.com as I have foolowd what they put on their website . I have not got any other response. Please help!Desired Settlement: I just want my account credit 10 fee and 25 for them overdrafting my account

Consumer

Response:

At this time, I have not been contacted by InterActiveCorp (IAC) regarding complaint ID [redacted].

I have not been contacted by this business.

thank you

Review: There are charges on my credit card that I'm not receiving. I called the company they transferred me to a disconnected number

and when I called them back the representative told me that it was early and that they probably weren't open yet. When I told the representative

that the number was disconnected she could give me no explanation as to why the number was not in service and kept insisting that it was just

early which threw up a bunch of red flags!Desired Settlement: A refund adjustment is the desired outcome as I no longer want to deal with such a shady company!

Business

Response:

IAC does not offer to consumers any product or service in the nature of a “meal plan.” Therefore, we cannot respond further to the complaint. If the consumer has any additional information for us to consider, we would be happy to do so. Thanks. – **

Review: I canceled this account months ago, went through the cancellation page, clicked all the appropriated prompts, the account page was showing a "reactivate subscription" button on the right so I assumed it had properly canceled, yet I was charged over $30 today. The website is misleading, difficult to use and I did not reactivate the subscription.Desired Settlement: I would like the charge reversed as it is an unauthorized charge.

Business

Response:

[redacted]

Reference is made to your correspondence dated August **, 2014 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted].

We have reviewed our records and have confirmed that a refund was issued to [redacted] on August **, 2014, immediately following her communications with our Customer Service department -- and prior to receipt of the above-referenced Revdex.com correspondence.

Based on a further review of our records, we were able to ascertain that [redacted] signed up for a Daily Burn account on April *, 2014, and proceeded to upgrade her service (upon sign-up) to include our coaching and nutrition offering. On May **, 2014, [redacted] placed her account in a “paused status”, which automatically resumed in August 2014. Such resumption period is specified and disclosed at the time of pausing, and is approved by the user prior to taking effect. [redacted]’s account status was thus automatically reactivated at the conclusion of her paused status period, following which she began to be billed again. However, immediately upon being contacted by [redacted] and being informed that her initial intention was to cancel and not pause her account, we issued a full refund.

It should be helpful to note that prior to receipt of your correspondence and the inquiry from [redacted], we made a few modifications to our Terms of Service to clarify any uncertainties with respect to account pausing procedures. These revisions would have gone live after [redacted] initially paused her account in May 2014. We hope that the modifications will help mollify any such future issues or concerns among users.

We sincerely appreciate that you have brought this matter to our attention. We treat customer support with utmost diligence and respect

If you have any further concerns whatsoever, please do not hesitate to contact us directly at ###-###-####.

Sincerely,

Review: I subscribed to Daily Burn streaming service in June of this year through [redacted] streaming services. I cancelled the subscription in August and they billed me for August anyway. I contacted [redacted] and explained the situation. The money was refunded. I got billed again for September. I contacted [redacted] again and they submitted a request for refund. No refund. I tried to conatct Dailyburn directly and they do not accept phone calls. I went to the website and sent the request through the website, no answer. I then emailed through my personal email. No response and no refund.Desired Settlement: I would like my $12.95 refunded to my account and would like for them to stop billing me!

Consumer

Response:

At this time, my complaint, ID [redacted] regarding InterActiveCorp (IAC) has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: I receive daily harassment from [redacted] "Driver Update" website which supposedly runs a scan on my computer and then serves me with a "report" which lists anywhere from 20 to more than 50 drivers which are "out of date" on my computer. I have tried to use the "Block" function on my computer software but these guys are very cunning and devious and have figured how to get around my block. This is probably because they are a "Microsoft Partner" (advertised as such in their harassing pop ups). They have a "Support" button to click on to access their support department. I have contacted their support department and told them to stop harassing me. I informed them that they are on my "DO NOT CALL LIST" and that they should stop soliciting my business. Here is the message I sent to their "Support" Group:Subject: WARNING Date: 03/**/15 04:23:57 PM From: "[redacted] To: [redacted] THIS IS YOUR OFFICIAL NOTICE TO PLACE ME ON THE "DO NOT CALL LIST" IMMEDIATELY. IF I RECEIVE ANY MORE CORRESPONDENCE FROM YOU, AN OFFICIAL COMPLAINT WILL BE REGISTERED WITH THE NEW JERSEY STATE Revdex.com. HAVE A NICE DRIVER !I have taken a screenshot of their latest contact attempt and have it saved in a [redacted] document. I tried to display it below but it would not display. It is available to you if you can tell me how to transmit it to you.Desired Settlement: I wish to not be contacted further by the business

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. [redacted] COMPLAINT RESOLVED SUCCESSFULLY [redacted] NO FURTHER ACTION REQUIRED [redacted]I have spoken with [redacted])who has helped me remove Slimware's software from my computer so I will no longer receive their solicitations. "Nab" was very helpful in Cleaning up my computer and went WELL ABOVE & BEYOND to assist me. He really turned an annoying, incessant problem into a most helpful and pleasant interaction. I am very thankful for his help.[redacted] Matter resolved. No further action required (see above).

Sincerely,

Review: you [redacted] Company has a f rating on the Revdex.com

I was billed on

07/**/2015 [redacted] ###-###-#### ###-###-#### DE for $51.00

This is not athorized.

I left a msg on 7.** to have someone call me back at the [redacted]# you listed.

I tried to call on 7.** and the voice mail is full.Desired Settlement: refund my $51.00

Review: Relating to InterActiveCorp's fitness webside called dailyburn.com. They started billing me for service when I didn't know I signed up. I asked for a refund and they said no.

It was a sleazy way of duping me into signing up. V dishonest. I'm pissed.Desired Settlement: Refund my credit card charges

They make it diffucult to cancel your membership. Very easy to sign up and get your credit card all online, but not so much to cancel! If you sign up it's like being billed for life life unless you call them and jump through hoops.

NEVER Again.

Review: I subscribed to [redacted] website but unfortunately with two different credit cards information: A [redacted] and [redacted] card. The subscription fee is $10.00 per month. From Oct, 2013 to Jun 2014, [redacted] has mistakenly charged me twice every month: one to my [redacted] card, and the other to my [redacted] card. There is a total of $90 wrongfully charges.

I contacted [redacted] with all the details including my credit card statements to prove that I was indeed, being charged twice for 9 months but DAILY BURN refused to issues any credits to my account.

This kind of business practices is wrong and unethical!Desired Settlement: Send refund check of $90 to my address listed in this complaint file.

Business

Response:

[redacted]

Dear [redacted],

Reference is made to your letter dated July **, 2014 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted].

We have reviewed our records, and it appears that the refund to [redacted]’s account was placed in an indefinite hold status pending receipt of additional information. Our records indicate that [redacted] initially contacted us on January *, 2014 to address her duplicate account issue. She provided the email address '[redacted]' as the account identifier. We were not able to find a duplicate account under ''[redacted]' and asked for additional information on 1/*/14. We subsequently did not hear back from [redacted] for approximately six months. She finally responded on 7/*/14 with the information we required to look up the duplicate account, and found it under the email address ''[redacted]’. We were then able to confirm that a duplicate account existed under her name, which has been canceled from accruing any further charges. Accordingly, as of today, July **, 2014, we have provided a credit of $90 to [redacted]’s ac count. Please note that, in the interest of expediency, we have not provided a check to [redacted] as our accounts payable department could require additional time for processing. For the avoidance of doubt, [redacted] still has an active account with Daily Burn. If she no longer wishes to keep this account active, please contact us and we will promptly cancel her subscription.

In order to avoid future issues such as [redacted]’s, we have taken measures to address this and any potential similar concerns by making a slight internal modification to our duplicate account procedures, to cover circumstances such as these in which a user fails to respond to a request for additional information. Going forward, our hold status will expire (rather than remain pending indefinitely), and we will resolve the matter through alternate internal data gathering.

We sincerely appreciate that you have brought this matter to our attention. We treat customer support with utmost diligence and respect, and look forward to prompt resolution of this matter.

If you have any further concerns whatsoever, please do not hesitate to contact us directly at ###-###-####.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I assume that on or lost to May **, 2013 that I saw the web advertistment for the [redacted] app to use it for free for 30 days then they requested your email info and billing information. I never recieved email documentation that I had accepted the program and that they had my billing info or any thing, so the program service was never used since there was never an acceptance email for the trial which is a form a receipt esspecially since they are holding my financial info waiting to charge. I saw on Monday 6/**/13 late at that there was a released charge for $10 on my account. with there phone # listeed. And I still did not or have not receive an email notification that they had billed my account or the reason for the billing. I requested a refund and cancellation of their service which never used because I never was sent an acknowledgement via email that it was enforce so I could start using or it was set or anything so that I knew I could actually use the service I have emailed them several times hoping to get a favorable response because the only time I have ever received an email is when I requested a refund because service was not used they never responded with the usual acceptance email which to me is a form of reciept which I did not have which told me the service was setup hence I never used it. I have nothing to explain what and why they would charge me 30 days later. All other online vendors acknowledge a purchase with a following email communication.[redacted] never did then or after they rec'd the $10 from my account to let me know what I was paying for with a notification. There is something wrong with that form of business and its not consumer friendly either. This was not my first online order so I know the usual protocol that most vendors follow and I would keep such communication emails in the In-Box of my Mail folder so as to keep it in the for front as a reminder and to know pending charges from them. I check all my folders and junk mail which goes back way past a month, and I found nothing from them even doing a search on my computer. I have deal with other trial periods and online vendors and there has always been notification. I keep my emails categorized so I expected but they never delivered so I never tried or setup a login or anything. I did not want to process this complaint but I feel that I am justified in doing so even though they stated I was one to two days over the trial period. I never got an email to send me to their account registration screen for my trial membership, which is the process I usually have to followDesired Settlement: Since I requested that they remove all my financial info so no further billing could be processed aganist my account, I would simply like to receive my $10 by whatever means they are capable of processing.

Consumer

Response:

Review: Review: I tried to cancel future membership with [redacted] several months ago. I went to their online site and tried to make this change, but my changes were rejected. I later tried to make this change through their online website, "Ask" (also owned by IAC). I selected

Cancel Membership". .I assumed it had been properly canceled. However, I received my credit card statement yesterday which reflected an unauthorized charge of $71.94. I contacted [redacted] by email and they stated that because I had accessed their site within the past month, I was responsible for the full renewal fee. I informed them that they did not notify me that the previous membership period had expired. They also didn't notify me that they were charging my credit card account for a renewal. I informed them that I had tried to de-activate future enrollment (and thought that I had).; therefore, the charge was unauthorized. I even offered to prorate the charge for the one month in which I inadvertently clicked on to their website. They refused.Desired Settlement: Insofar that they have refused to cooperate with me on any level, I request a full refund on my credit card account.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding InterActiveCorp (IAC) has been resolved. They did not issue a full refund, but a partial refund. At this point, I will accept the partial refund just to finally be done with this company. Thank you for your help.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Supplier of service may now go under name of [redacted] ###-###-####. Have contacted them on getting charged for calls that we do not provide services for (upholstery). We state this in our recorded phone conversations with potential customers. We are also getting charged for repeat customers. Because [redacted] has decided to include ' Upholstery ' in their description of our business services they feel they can charge us for these calls. We should not get charged for repeat customers or existing customers either. They are refusing to give us credit on these calls.Desired Settlement: DesiredSettlementID: Other (requires explanation)

Refund on disputed calls.

Review: I cancelled my subscription in March and still got billed. Then I got billed for April and May. [redacted] has no customer support phone number on the website for billing problems. I emailed 2 or 3 times and did not receive a call back regarding the billing problem. I cancelled two cards because they kept trying to bill my account.Desired Settlement: Verify my account is cancelled and have a customer service phone number on your website.

Business

Response:

May **, 2015 Dear [redacted], Reference is made to your letter dated May **, 2015 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the [redacted] service, [redacted]. Our records indicate that [redacted] first emailed us on April **, 2015 requesting assistance with the cancellation of her account. We responded to [redacted] on April **, 2015 indicating that the email address she wrote from ([redacted]) was found in our system as a subscription created through an [redacted] account which we could not cancel or refund on her behalf and provided instruction on how to do so. We did not hear back from her until May **, 2015 requesting further assistance in cancelling her account. We responded on May **, 2015 asking for additional details to locate a possible second account so that we could further assist her.We did not hear back from [redacted]. Upon further investigation after receiving your letter dated May **, 2015 with details required to locate the account, [redacted]’s second Subscription was located under the email address ‘[redacted]’. We have cancelled and refunded the account in full. As of this date, we believe all matters with [redacted] has been resolved. Should you have any additional questions, please do not hesitate to contact us. Sincerely, [redacted], Customer Support