InterActiveCorp (IAC)

Account security breached. When I called customer service, the Supervisor refused to provide a refund. When I disputed this, he hung up on me.

Review: Slim Cleaner Plus was loaded on my computer WITHOUT my permission. I want it REMOVED IMMEDIATELY!!!Desired Settlement: REMOVE SOFTWARE IMMEDIATELY!!!

Review: I joined Dailyburn which is free the first 30 days. On the 30th day I emailed the company since there isn't a working phone # for this company, to have my membership cancelled. A few days later I received an email stating it had been cancelled, however I still received a charge on my credit card for that next month. Then I discover I am still being charged over a month later. So I have 2 charges on my account that should not be there as I cancelled my membership.Desired Settlement: I just want my credit card credited back those two charges($20 total) and no further charges from this company.

Review: I started my 30-day free trial at Daily Burn Inc. I was told I could cancel at anytime before the 30 days were up and I also made sure that I did not enroll in the auto renew billing because I was not sold on the site. Even with making sure I was not going to be billed automatically the money was still taken out of my account. I've tried to contact Daily Burn through their bogus phone number and then through multiple emails about this problem. I contacted the company immediately after receiving the charges to my account and have not yet been refunded nor even contacted.Desired Settlement: I would like to be fully refunded. I only logged into my account once or twice during the free trial and the only other time I've been on was when I noticed the charges to my account and then after logging on I immediately cancelled. The amount charged to account was $52.95. I want a full refund to my account and I want all my account information deleted.

Business

Response:

Dear [redacted], Reference is made to your letter dated August **, 2015 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted]. We have reviewed our records and have confirmed that a full refund of $52.95 was issued to [redacted] on August **, 2015, immediately upon receipt of [redacted] request to for a refund -- and prior to receipt of the above-referenced Revdex.com correspondence. Based on a further review of our records, we were able to ascertain that [redacted] signed up for a free 30-day trial on July **, 2015, was billed exactly one month later, on August **, 2014 (the account was still active as of the date of [redacted] email. In her letter, [redacted] references a Customer Service telephone number she was provided with by her financial institution. We would like to follow up on this point, either with [redacted] through the Revdex.com or with her financial institution. Given that we are exclusively an online platform we do not support a Customer Support telephone number. Our subscriptions are managed fully online, and we address all Customer Support inquiries promptly through the same media. We sincerely appreciate that you have brought this matter to our attention. We treat customer support with utmost diligence and respect and look forward to remedying any future potential issues promptly. Sincerely, Tamara C[redacted] Manager, Customer Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I signed up for 3 months. With no activities going on for over a year they continued to use my account. I called and told them. They sounded polite. In the end they closed me out
Said try other dating sites. Said sorry we couldn't refund the money

Review: On November *, 2013, we paid $199 for a Vimeo Pro account, a commercial account. This type of account allows you to post videos which intend to sell a product or service. The reason we engaged with this membership was because we had a video that was removed in first instance from the basic account because Vimeo notified us that the video has commercial purpose. We only have posted one video. After only one week of payment for the commercial account then they stated the video violated their terms because it comprised a sexual product. Before we paid for the pro account Vimeo never mentioned that our video did not comply because it comprises a sexual product. The only reason that we paid for Vimeo Pro is to market this new product. We wrote them back and let them know about our product. We have reviewed the terms of Vimeo a couple of time to make sure we are not in violation with their terms. The only policy we find on their terms is that they prohibited-“Contains sexually explicit content or pornography (provided, however, that non-sexual nudity is permitted)”. The video that we posted on Vimeo is an instructional video on how to use a male enhancement device. The Vimeo terms do not mention that a not even sexual product is prohibited; only sexually explicit content is prohibited.

Also, we brought them to their attention that some other videos can cause confusion to Vimeo members. Even when our product is not a pornography one, we have to tell you that we have found several videos that really have a sexual content and have spent years on Vimeo. [redacted] On March **, 2014, we received a notification that our Vimeo Pro account was suspended and once again, they stated, the reason was that the video has commercial purposes. We wrote them back to let them know that we had paid for the membership. Then, they stated it did not comply because it was a sexual product. They were not clear on the reason to suspend my account. Also, they need to be emphatic with the reason they gave me to suspend my account. One day they said is one reason and then the next days, provided me with another reason. They need to include on their terms that marketing of a sexual product is also prohibited even when does not show sexual content or pornography material. The truth is, the official notification stated it was because we were using the account for commercial purposes. Even when we provided the proof of membership payment, they failed to provide us the service.

I am requesting either to reinstall my account or cancel the membership Vimeo Pro account and receive my money back.Desired Settlement: I am requesting either to reinstall my account or cancel the membership Vimeo Pro account and receive my money back.

Review: I signed up for Daily Burn after seeing an ad for it on T.V. it specifically saying that ANYONE can join! And its free for 30 days! After signing up I signed in only once, and then decided that I would cancel my membership, I went to log in to cancel and an error message said that "Age permitted" I then reset my password, just incase it was a user error, and I got the same result. I did this a few times. I tried to find a number to call but found none. A week or two passed and a transaction had come through on my debit card, I called my bank, because I had no clue where that had come from, my bank gave me the number for customer service, and I called but got the automated message system saying they don't take calls right now. I found that unacceptable, and sent them an email. I wanted to be able to come to a resolution without the interference from any third party, and gave a deadline for them to contact me. The deadline came and went, with no contact what so ever. This is a copy of the email I sent;Dear Daily Burn support,I just got a transaction on my account for 15.00$ I signed up for the free 30 day trial, I got this error message saying that My age wasn't permitted. I could not cancel my Free trial and with that, I would like to be refunded the money. It was not user error, it was your website. I tried calling your number, and the voice machine, said we unfortunately don't take customer calls right now. When I signed up it said that ANYONE can join! So this error message prohibiting me from accessing my account to terminate it, within the one month trial is unacceptable. This is unacceptable behavior. It is shady, unreliable, untrustworthy, and down right outraging. In light of these circumstances I would highly appreciate some kind of contact, within two days. I am hoping that we can solve this and come to some kind of resolution. Otherwise I will be contacting the Revdex.com, and Attorney General in your state of incorporation.Desired Settlement: I would like a FULL refund of the money, and a reimbursement, for inconvenience, unpleasant experience, wasted time, and in general bad service, and unprofessional behavior.

Business

Response:

Reference is made to your correspondence dated August **, 2014 (Revdex.com ID # [redacted]) regarding a complaint filed by a user of the Daily Burn service, [redacted].

We have reviewed our records and have confirmed that a full refund was issued to [redacted] on August *, 2014, immediately upon receipt of [redacted]’s request to cancel -- and prior to receipt of the above-referenced Revdex.com correspondence.

Based on a further review of our records, we were able to ascertain that [redacted] signed up for a free 30-day trial on July *, 2014, and began to be billed exactly one month later, on August *, 2014. Immediately upon being contacted by [redacted] on August [redacted] requesting cancellation of her account, our records show that we issued a full refund.

In her letter, [redacted] references a Customer Service telephone number she was provided with by her financial institution. We would like to follow up on this point, either with [redacted] through the Revdex.com or with her financial institution. Given that we are exclusively an online platform we do not support a Customer Support telephone number. Our subscriptions are managed fully online, and we address all Customer Support inquiries promptly through the same media.

As of the date of this response, we are investigating any technical issues that might have caused [redacted] an error when attempting to cancel. We sincerely appreciate that you have brought this matter to our attention. We treat customer support with utmost diligence and respect and look forward to remedying any future potential issues promptly.

If you have any further concerns whatsoever, please do not hesitate to contact us directly at ###-###-####.

Sincerely,

Review: We bought advertisements via [redacted] from December 2013 to February 2014. Before February 2014, via phone with our Account Manager, we requested and had confirmed that the traffic should be US only.

I went away on vacation for one1 week, and unfortunately in that time not only did we get a majority of US traffic, the spend volume coincidentally went up from $5 a day to $1-2k a day.

The representative at the time confirmed on the phone that something seemed odd about a jump from $5 to $2k and would get back to me.

We were then put into internal collections in June of this year and [redacted] collections of September.

The entire time we've offered to pay the correct amount we agreed to and not this erroneous amount. This is a contract dispute, not a refusal to pay.

We've alerted [redacted] and provided all documentation of this and unfortunately this has only been escalated and nobody is attempting to resolve.Desired Settlement: Adjust billing to US only as received and verified by [redacted] Analytics as per our agreement

Company fraudulently charged funds on my credit card. customer service laughed about it and hung up.

Review: I signed up for the free trail of the standard version of Daily Burn over my Roku using the Roku app on 1/**/16. At that time, there was a 30 day free trial, after which I was to be charged $12.95 per month. I used that application several time and found that it was not what I needed. Using the Roku application, I canceled my subscription on 2/*/16. On 2/**/16 I was charge $62.95 for a premium membership. This was both a full $50.00 more than could have been charged and charge despite my cancellation.

When I logged back on, I noted that they had not accepted my cancelation from 2/*/16. So I cancelled again and attempted to contact the company. Daily Burn does not accept telephone calls, so I had to send an email. The website promises a 2 day turn around. I received no response. I tried to reach the parents company at ###-###-#### and was told that they do not accept telephone calls.Desired Settlement: I wish for the cancelation to be confirmed as processed on 2/*/16 and the$ 62.95 to be refund to my account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have an old subscription with this website and would like to cancel it, as it continues to charge our credit card. We can not find any contact information on their website. It seems to be a website that is no longer functioning.Desired Settlement: Cancel our subscription