InterContinental Hotels Group

Complaint: ***
I am rejecting this response because:This response is not acceptable My account was not the involved account and as such should not have been blocked I did not agree to any of the said terms you are referring to My account was the receiving account and at no point did I accept the transaction The practice your company is engaging with is in fact dishonest and I fully intend to pursue this as necessary
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,I have received your notification regarding Mr***'s concernsThe guests concerns have been escalated to our Executive OfficeThey have advised they will be in contact with Mr*** tomorrow. Regards,Brenda J*** IHG Case Manager Phone -
###-###-####Fax: ###-###-####Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT

Complaint: ***
I am rejecting this response because: If I had to buy the points that were stolen, they would cost $per thus well over $Also I spent thousands on my IHG Visa card in order to acquire the points, so they may not have a monetary value to IHG, bur I know how hard I worked and how much money I spent to earn themAlso, since they determined that all of the points were stolen in a country called Omen to which I have never been, it should not take that long to return them to meI have been told that 107,were found then 16,000+ were found and returned to my account which I can not accessI was told to change my email address, but I still can not get a response from your fraud departmentThe pin they sent me today IS NOT MY PIN
Sincerely,
*** ***

Dear Dr**,I have received the notification of your concern regarding your IHG Rewards Platinum Elite Member accountI have also found your previous contact to the IHG Rewards Club Customer Service. As you have requested to have this escalated times I must refer you back to them as they are
the expertsI have documented your additional comments to Reference #***.I thank you for your patience, you will be contacted shortly by the IHG Rewards Club Customer Service escalation team. Regards,Brenda J*** Customer CareIHGPhone - ###-###-####Fax: ###-###-####Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT

Complaint: ***
I am rejecting this response because:This response was a waste of my time to readThe IHG representative did absolutely nothing to resolve my issueThe IHG representative gave me yet another website for me to contact someone else to find out why they could not honor their best price guarantee offerI’ll never stay at an IHG hotel again & I will be posting negative reviews to yelp, trip advisor, hotels.com, & telling everyone I know about the terrible customer service I have repeatedly received from this dreadful company
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:There is no documentation to back up the charges made to my IHG credit card
Sincerely,
John C***

Complaint: ***
I am rejecting this response because: This is an absolute farceHow do they say I'm not losing status? There were status levels, and my credit card came with the upper tierThat means there was no status higher than mineNow there is a tier higher than mineSo by adding a tier above me, my "best tier status" has been diluted and knocked down a notch.Seriously, I think it's embarrassing that IHG has their entry-level customer service agents answering Revdex.com escalationsAppalling.
Sincerely,
Andrew B***

I did call to confirm and asked the desk clerk at the hotel twice don't I need to have a credit card on file she told me no I don't understand how you can say it's not her fault I did call to confirm before the hhours I do not agree with your response and will make sure I let all my friends family and co workers know how you conduct your business.: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Ms***,I have received your notification regarding the billing you received from the Holiday Inn Atlanta - Airport North I greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience experienced. After researching the matter, I
have requested a check be sent to you in the amount of $This check represents a refund of the erroneous charge you received You will receive it under separate cover within the next 10-business days. I have reviewed your previous contacts to IHG regarding the charges you receivedI apologize for the length of time it has take to resolve your concernI also regret that I am not able to issue a credit to your credit card as you requestedIHG Corporate is not vendor and we do not have the ability to charge or refund credit cardsI hope the check will be satisfactory to youYour comments are documented with reference #***. Once again, thank you for taking the time to contact us We value you as our guest and hope you will continue to choose IHG for your future travel needs. Kind regards, Brenda J*** IHG Case Manager Phone - ###-###-####Fax: ###-###-####Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT

Complaint: ***
I am rejecting this response because:First, I am really sorry if this email is rude, but I seriously doubt whether you read my emailsI think your response is useless.I am sorry if I am not communicating clearly, but as I told you before I called Rewards Club Customer Care Center many timesI just called then ten minutes ago again and talked to Alma from Central Reservations(the call was around 2:pm, June 2nd - PST time if you want to check)She told me that she can't do anything with the reference number, she can't even pull the detailsBasically, as I expected nothing happenedShe said she never had such a problem beforeShe told me to report it through the website, which I did at least times before. Is it really hard for you to find one person, one single person that knows what is going on after that many email exchanges and phone calls? How can your customer service be so bad? This is unbelievable
*** ***

Hi Kristine,I have received your notification of the concerns from David R***I have located a case #*** that was opened yesterday July 22, by our Best Price Guarantee DepartmentI have added his additional concerns and provided MrR*** with the information and links necessary if he
requires additional assistance. Regards,Brenda J***Customer CareIHGPhone - ***Fax: ***Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT

Dear Mr***,I am sorry for your dissatisfactionI wish there was more that we could do. As you have been previously advised your concerns are directly with Hertz, we do not have access to their systemsYou need to work directly with themWe have as a courtesy to you contacted them on your behalf, however, we can only wait for their action as well. Your comments were forwarded to IHG Rewards Club Senior Staff and they will continue to monitor this concernYour comments are documented with reference #***.Thank you for your patienceYour patronage and IHG Rewards Spire Elite Membership is valued. Kind regards, Brenda J*** IHG Case Manager Phone - ###-###-####Fax: ###-###-####Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT

Complaint: ***
I am rejecting this response because:I have booked IHG groups of hotels only because of the points eventhough they were expensive compared to other hotels during my reservationsSo, I would need my points back into my account.I would like get reimbursed for the amount of $for my additional expense on IHG hotels
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because the response includes a link that just goes back to filling our the claim formThis link has no contact information to call this department directly.I've dealt with this department via email and have come to a stalemate with them simply stating that their decision is final and they cannot provide me proof as to how they came about this decision.I must reiterate again that IHG advertising a policy that it is not willing to uphold is considered - atleast in my eyes - deceptive business practices and should not be tolerated by a company of this size.The whole "Best Price Guarantee" department should immediately be under investigation and my complaint should be further moved along the chain of command.Thank you.
Sincerely,
*** ***

Hi ***,I have received your notification for Mr*** ***He did not provide ample information to assistI have emailed him directly requesting additional informationI have documented his comments with reference #***.Regards,Brenda J*** IHG Case
Manager Phone - ###-###-####Fax: ###-###-####Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT

Dear Mr***,Thank you for contacting Guest Relations regarding your experience with the Holiday Inn Express Warwick-Providence (Airport Area), RII am sorry this hotels individual policy was not acceptable to you We greatly appreciate you taking the time to bring this matter to our
attention and apologize for any confusion surrounding this hotel's housekeeping policy.Many IHG properties are franchised, independently owned and operatedIn this case, the hotel management and ownership determine their own housekeeping policy IHG is not involved in the development of these individual hotel policies.I have contacted the management of the hotel regarding the charges you receivedAfter researching the matter, the hotel has advised me they have issued a credit to your credit card account in the amount of $*** on 4/4/This credit represents a refund of the nights you did not stay at the hotel and should appear on your next one to two billing statements depending on your individual banks policyIf you have any questions or need further information regarding this credit, please contact your credit card company or bank directlyAs you did occupy the room the first night that charge cannot be refunded.Once again, thank you for taking the time to contact us We value you as our guest and hope you will continue to choose IHG for your future travel needs.Kind regards, Brenda J*** IHG Case Manager Phone - ###-###-####Fax: ###-###-####Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT

Complaint: ***
I am rejecting this response because:The best price guarantee department ruled that I should receive the refund checkThis issue is not about if I should receive the refund or the rules with it; everyone agrees that im entitled to the refund.Problem is that the best price guarantee department is not authorized to mail me the refund check to my new address after I relocatedThey need authorization to do so from the corporate office
Sincerely,
*** ***

Dear MsJ***,In response to your most recent contact to IHG Guest Relations office via Revdex.comI appreciate the opportunity to further address your concern.MsJ***, I did receive the bank statement that you sent in and it does clearly show the two charges with card ending in ***Now you are saying it is another card that you had the charges on? I also have reviewed the confirmations for you and your friend and they were both booked with booking.com within a couple minutes apartWhen you booked the reservations via booking.com the card used is the one that pays for the reservationsThe hotel has advised me that this is what happened and why both reservations were charged with the same card. I have exhausted all of the resources at my disposalI have shared with you all of the information that I have been able to locateAt this point your best course of action is to request assistance from your banking institution. Once again, MsJ***, we appreciate you taking the time to contact Guest Relations I regret that our office is unable to assist you further.Kind regards,Brenda J***Customer CareIHGPhone - ***Fax: ***Reference No***InterContinental Hotels Group AMERP.OBox 30321Salt Lake City, UT