Intermountain Healthcare

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like the business to send me a statement with account number showing a zero balance Sincerely, [redacted]

We appreciate being made aware of this patient's concern and the opportunity to review the situation When patient's are on certain classes of medications (benzodiazepines, narcotics, etc) it's necessary for patient's to have an office visit in order to provide effective and safe clinical care We've had our auditor review the medical and billing codes applied to the patient's account, and they've informed us that they are correct The Practice Manager from the clinic reached out to the patient by phone on Friday, June She relayed these findings to him The charges to the account are correct, and we are not in a position where we can offer any type of reduction in the billI'm sorry if the patient disagrees with this decision, and we wish him the very bestThank you,Jessica Patient RelationsIntermountain Healthcare

Mr [redacted] ,Please know that Riverton Hospital is reviewing your letter dated October 17, and a written response will come to you within business daysIf you'd like to meet in person, please reach out to us by phone and we're happy to help facilitate this, and are happy to do so at any time Please contact the Riverton Hospital Patient Relations office or our Corporate Patient Relations Office at 801-442-

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] A discount has been applied since the posting of this complaint, and this resolution is satisfactory to me.Sincerely, [redacted]

Our billing supervisor was able to reach Mr [redacted] by phoneAll charges in question were reviewed and some minor adjustments were applied Mr [redacted] stated at the end of the conversation that he was satisfied with this resolution

On October one of our billing supervisors was able to make phone contact with the patient to discuss her concerns and set up a payment plan that would meet her needs I believe a resolution was reached that was acceptable to the patientWe wish her well and if she has any further concerns or questions please don't hesitate to reach out to us directly We're happy to help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***I am willing to do my part and pay my part however, this needs to be resolved very soon I have been on anti anxiety meds and have been very stressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me providing my credit report shows this item removed within daysKevin, from IHC phoned me today that it will be removed but wasn't sure how long it would take Sincerely, [redacted] ***

Our Business Office Supervisor was able to contact Mr. [redacted] directly to discuss his billing issues. Part of his bills were sent for audit and results will be communicated to Mr. [redacted] . The supervisor specifically asked if there were any further items that Mr. [redacted] needed help... with and was told 'no'. We feel this issue has been resolved.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will await their response in writing Once we have that, we wish to meet with representatives personally to go over the discrepancies in their billing If a satisfactory resolution cannot be reached at that time, we will take further appropriate action Sincerely, [redacted]

I sincerely apologize for our delay in responding I had some "technical difficulties" in accessing the Revdex.com website A Billing Dept manager reached out to Mr [redacted] yesterday via phone to attempt to speak to the patient in order to help resolve his billing concerns I believe he was unable to reach him, so left a voicemail message and provided his direct phone # We encourage Mr [redacted] to please call us back so that we can work with him to discuss his specific account(s) questions.Due to private confidentiality, I'd prefer not to discuss/ [redacted] the patient's personal billing information on this public website.The patient can reach our billing department at 801-442-and he should ask to speak to a manager, or call the direct line that was left via voicemail with him on 9/8/Thank you

The out of network amount has been adjusted for the PET scan - this was a non-covered service with his insurance regardless of in/out of networkWith other adjustments that were able to be made as a courtesy, the final bill has had about a 50% balance adjustmentOur ER physicians provided the best care that they determined he needed at the time given his medical condition and their professional opinions

From our Business Office Manager; These accounts are in the process of being recalled from collections and once they are the representative that spoke with this patient will let her knowThis process takes about daysOnce they are fully back with Patient Financial Services, we will call
the claimant to set her back up on a payment planTell us why here

From Patient Financial Services Manager: Both accounts that had gone to collections have been recalled since not all of the statements contained an apartment number in the address. Ms*** will be contacted by Financial Services to set up a payment plan if unable to pay in full

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our review revealed that the coding on this exam was erroneously changed from a diagnostic test to a screening test. The encounter will be updated today (11-06-2017) and a corrected claim will be submitted to Mr***'s insurance. We apologize for the frustration and inconvenience

On October a manager from our billing department attempted to reach Mr*** by phone to discuss his concerns expressed on this Revdex.com website. A voicemail message was left inviting him to call back. On October the same manager tried again to reach Mr*** by phone. A
male voice answered the phone and the manager identified himself as calling from Intermountain Healthcare he was hung up on.Due to this person terminating the call, we were unable to speak to Mr*** to resolve his concerns.If he'd like to call our Patient Relations line directly to discuss his concerns we'd be happy to do so. This phone # is 855-442-7855. THank you

I am sorry that the patient is rejecting the response. We are unable to make any reduction in the bill based on the fact that the charges are correct, and the care was appropriate. We set our charges based on cost and payor reimbursement. If he'd like to apply for financial assistance based in inability to pay, he can do this by contact Patient Financial Assistance at 801-442-1007. Thank you

Revdex.com:I spoke with Robin today with IHC by phone and she resolved my concernsThank you
Sincerely,
*** ***