Intermountain Healthcare

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like the business to send me a statement with account number showing a zero balance.
Sincerely,
[redacted]

Hello-I apologize for our delay in responding to this complaint.On 10/12/2016 a manager from our billing department reached out to the consumer via the phone # he provided in his submission to the Revdex.com.  A voicemail was left, inviting him to call back in order to explain/ resolve his billing...

questions.

On Monday, October 31st our Administrative offices at Riverton Hospital received Mr. [redacted]'s letter dated October 17th.  His concerns are being reviewed by the Admin team in conjunction with the Patient Relations Department at the hospital.  Following our established grievance...

process, this will include a review of the medical care received in the Emergency Department on 9/5/2016 as well as a review of the charges applied to his account to ensure they are not only appropriate, but correct.   Mr. [redacted] will be receiving a written response from the Patient Relations Department at Riverton Hospital within 14 business days, and this response will be mailed to the address listed on his letter. If Mr. [redacted] has any concerns or questions in the meantime, please feel free to contact the Patient Relations Department at Riverton Hospital, or the Intermountain Healthcare Corporate Office Patient Relations Line at 801-442-3005. I will consider this matter closed at this time.

We...

now have the information that Mr. [redacted] requested.  We apologize for the length of time this has taken... it required obtaining a new order with the correct billing code to be obtained from the physician's office.  I am told by the Business Office Regional Manager that the corrected claim will be sent today (12-01-17), Claim# [redacted], diagnosis code [redacted], biller's name - Teri.We sincerely hope that this answer is satisfactory to Mr. [redacted]. Thank you.

Thank you for sharing this concern with us.  We've had the opportunity to review the customer's concerns.  On 8/25/2016 a supervisor in our Central Financial Assistance office sent a letter to the customer outlining the adjustment on the patient's account.  We hope this will be an...

adequate resolution.  Thank you for the opportunity to review and respond.

To the parent submitting this concern:Thank you for sharing this concern, however it would be very helpful to have the patient's name and date of birth, as well as the name of the hospital that you have concerns with as being "out of network."   You can reply back via the Better Business...

Bureau's website with this information, or you can call our Patient Relations line at our Corporate Offices at 801-442-3005. Thank you.

Complaint: [redacted]
I am rejecting this response because:  I want no further contact from this terrible terrible business for from people representing them.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The doctors fraudulently presented surgery as the only treatment to appendicitis when it is common knowledge in the medical community that antibiotics are a viable alternative treatment. See study sited here: https://www.webmd.com/digestive-disorders/news/20150616/appendicitis-can-...⇄ Failure of the doctor to adequately inform patients of alternative treatments constitutes negligence. Further, dextrose IV should only be prescribed in the case of hypoglycemia, for which there was no evidence. The anesthesiologist clearly stated that someone had "messed up" and that a Type I diabetic should not be "receiving sugar water."  Lastly, you have blatantly lied about the balance on my account. The insurance check that I received has been paid to the hospital in full. The balance is NOT a result of an unpaid insurance check. If the hospital would like to contact me directly to follow up on the filed grievance, they are welcome to do so.  I will be doing everything in my power to make sure none of my friends or family step foot inside an IHC facility. 
Sincerely,
[redacted]

From Tapu F[redacted]; Manager Patient Financial Services
We are able to offer different type of discounts for those that are insured and those that are not. Depending if patients pay up front or within 30 days. This particular account was already on a delinquent pay plan which missed multiple payments and was not eligible for the 5% discount, however, as a one-time courtesy I wil request a 5% adjustment which would be $[redacted] and then refund that amount back to the patient. That would mean that this patient would not be eligible for any pay in full discounts in the future.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me providing my credit report shows this item removed within 60 days. Kevin, from IHC phoned me today that it will be removed but wasn't sure how long it would take.
Sincerely,
[redacted]

The Practice Director from the clinic spoke with Mr. [redacted] today and apologized for the scheduling mistakes and mis-communications.  He was asked if we could provide assistance in getting him rescheduled at this point and Mr. [redacted] indicated he did not need help and that he had found a new...

provider.

The date was 10/2/2016 his name is [redacted] and birth date is [redacted]. I am tired of them doing this every time he goes in, because if anything happens at the result of the hospitals not dong what they are supposed to there will be legal actions taken on my part against the IHC.

Mr. [redacted],Please know that Riverton Hospital is reviewing your letter dated October 17, and a written response will come to you within 14 business days. If you'd like to meet in person, please reach out to us by phone and we're happy to help facilitate this, and are happy to do so at any time.  Please contact the Riverton Hospital Patient Relations office or our Corporate Patient Relations Office at 801-442-3005.

For self-pay patients, we ask for a standard $75 deposit before services are provided.  Because of the care Mr. [redacted] received, his total bill was $170, minus the $75, leaving a $95 balance. 4 statements for the $95 were sent out on 08-05-17, 08-09-17, 09-05-17 and 10-05-17 with no...

record of payment received or contact from Mr. [redacted] to the business office.  4 phone calls have been made to Mr. [redacted] in the last several weeks to try and resolve his issue.  Voice messages were left each time and still no response back from Mr. [redacted]. We would strongly recommend that he contact our Patient Financial Services department at 801-442-1007 as soon as possible. They can work with him on a payment plan or apply for financial assistance.

Complaint: [redacted]
I am rejecting this response because:I did get a phone call and was told that I would be receiving a check for a refund and they were going to send everyone to class to help them understand how to respond to complaints. I never received a check and until I get in writing the reason I am not receiving the refund or getting the refund check I am not closing this out. Everyone that deals with this company should be aware to make sure they watch all of their billing and be prepared to be talked to as if you don't know or understand anything. I was told since I had insurance I couldn't pay for my machine. It took numerous phone calls to be able to pay for my machine and than I am still being charged monthly. One thing that made me mad was I was told how dumb I was to think that a machine would cost only 100.00 a month to lease it. No one has the right to tell anyone they are dumb. When I met in person at the store that was what I was told. I had already had my card ready to pay for the machine and it was explained to me at the store that it was better to go through my insurance so I could use the amount paid for the machine toward my deductible and it wouldn't cost me more than $100.00 a month and no more than the cost of the machine. You can imagine my surprise when I got the bill for over 240.00 a month. I am very unhappy with this company. I am not uneducated. I know to ask questions. Until I get a real explanation from this company why there is an refund and receive the check I am not closing this. 
Sincerely,
[redacted]

I sincerely apologize for our delay in responding.  I had some "technical difficulties" in accessing the Revdex.com website.  A Billing Dept manager reached out to Mr. [redacted] yesterday via phone to attempt to speak to the patient in order to help resolve his billing concerns.  I believe he was...

unable to reach him, so left a voicemail message and provided his direct phone #.  We encourage Mr. [redacted] to please call us back so that we can work with him to discuss his specific account(s) questions.Due to private confidentiality, I'd prefer not to discuss/ [redacted] the patient's personal billing information on this public website.The patient can reach our billing department at 801-442-1900 and he should ask to speak to a manager, or call the direct line that was left via voicemail with him on 9/8/16. Thank you.

Our billing office was able to locate the electronic payment.  For some reason, they were placed in an 'unapplied' account. We have just received confirmation that those payments were transferred and applied to the correct accounts today for Mr. [redacted].  His account has now been paid in...

full with a zero balance.  We sincerely apologize for this processing error and the frustration this has caused Mr. [redacted].  We greatly appreciate the opportunity to correct this error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Please provide the name of the patient, date of birth and facility for which this care took place.  Once we have this information we can then begin an investigation and respond when this investigation is complete.Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. A discount has been applied since the posting of this complaint, and this resolution is satisfactory to me.Sincerely, [redacted]