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Internacional Realty Management, LLC

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Reviews Internacional Realty Management, LLC

Internacional Realty Management, LLC Reviews (59)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The new property management company paid me the balance in dispute, so I'm allowing this to closeI do, however, want to make sure that the record doesn't show that Internacional was the one to resolve it Regards, [redacted]

We apologize you have been frustrated with our customer service Our manager will be contacting you shortly to get a definitive list from you of the outstanding work orders for your apartment so we may repair them to your satisfaction

On Monday September 14th 2015, *** [redacted] called our office and spoke with [redacted] about her A/C being out and other things in her apartment that needed to be fixedShe stated that she had been out of town and had just gotten back home, so her place was a mess and she did not want maintenance to stop by on this particular day(she wanted time to clean) and that tomorrow would be better for them to stop by [redacted] asked her "are you sure you do not want me to at least have maintenance come by to take care of your a/c?" She stated no, again she needs time to clean so [redacted] told her to call back when she was ready for maintenance to come to her apartment and we would send maintenance right over She said she wouldTuesday mid-morning (the next day) she came in to use the business center and spoke to [redacted] Huggins about her A/CShe inquired about when her a/c unit would be repaired [redacted] advised her he did not have an open request and he would send our maintenance staff over as soon as they returned from finishing trash pickupMs [redacted] also mentioned a couple of other non-emergency items that she would like repaired, and [redacted] advised that those would be addressed within 24-hours, but the a/c would be repaired the same dayShe said she understood and thanked himThe air conditioner was fixed on Tuesday, September 15th as promised This was the last we had hear from her so we considered the matter resolved

Mr [redacted] lived at [redacted] Internacional Realty Management stopped managing this property as of October Mr [redacted] will need to seek his refund form the new ownership/management company as all these records and rental deposits were transferred to the new management companyHe should be able to get additional information from the [redacted] leasing officeInternacional Realty Sold The Crescent in December 2017, but Mr [redacted] was not a resident of [redacted]

We have nothing to do with the residents' CPS accounts Each apartment is separately metered and the resident is responsible for establishing service in his or her name and disconnecting service upon move out The electricity does not "roll" into the owner's account upon move out We cannot assist this ex-resident with his CPS bill as a results and ask that he contact CPS Energy for any issues regarding his electric bill

Complaint: [redacted] I am rejecting this response because: I am responding only to the business's request for more information I did not know how to respond directly to the business as, again, you cannot reach the company directly The answer to their question is Apache Station Aptin Tempe, AZ, aptno***, resident name Ahlstrom.I have reviewed the response made by the business in reference to complaint ID [redacted] , and have provided the information request This is not an acceptance or rejection of their response; merely an answer to their question Regards, [redacted] ***

Residents are notified at move in of the parking lot rules and the appropriate parking spots for their unit/situationPer the towing company- Mr [redacted] was not parked in a handicap spot, he was parked in a "future resident spot" when he was towedAdditionally, the Business Manager has recently sent multiple emails to the residents in addition to posting signs in the elevators and bulletin board that detail the parking rules for the front of the buildingAt this time Exchange Lofts does not have a “do not tow” listThe Business Manager has also never authorized a “weekend-free from towing”The residents are fully aware of what circumstances would have their vehicles towedThe handicap spot at the front of the building is a 1st come 1st serve spot as it is not our practice to assign parking spotsIt seems that Mr [redacted] has been parked in the 1st handicap spot almost daily since the towing and now understands the appropriate place to park.The tow company is [redacted] [redacted] Lot Monitoring Services, Inc [redacted]

Internacional Realty no longer manages [redacted] Apartments and has not managed them since January All resident records remain with the property along with any disputed fundsPlease feel free to forward your complaint to the new management company (BH Management) or contact the property directly

Complaint: [redacted] I am rejecting this response because: I have been in contact with my bank and they have advised me that no effort has been made on the part of Internacional Realty or [redacted] to reverse the funds I have also that this was illegal on their part as the funds were unauthorized and they did not notify me of the issue I had to learn about it with a declined debit transaction.I am trying to resolve this without legal action as if I do file suit, there will be further fees that Internacional Realty will be liable for Neither [redacted] or [redacted] are returning emails and or calls I am in a dire situation as this error has depleted my account and I am incurring overdrafts and auto-draft payments are being rejected not to mention my credit is now at risk Regards, [redacted] ***

We believe the matter to be resolved Although we could not substantiate her claims, we elected to cancel the lease she signed for the 2015/school year and she moved out Thank you! [redacted]

Complaint: [redacted] I am rejecting this response because:The refund I was promised by ***, [redacted] , and [redacted] at the property was listed a receivable on my bankruptcy paper work that was updated with the court last month. Therefore the trustee is looking for that money to be refund to my income.I is nice to see another company that hinds behind their employees and make a decision without reviewing the actual events that took place. If [redacted] had been up front with me and stated that bankruptcy prohibited me from renting I would have never applied. That is why I told him 3 different times I was in a current open bankruptcy case. But he told me the property manager would review my case based on what information was received from the screening company. When my application came back denied from the screen company I asked if the property manager would sit down with me to review the case and was told they did not have that authority. They had to go off of what the screen company told them. When I discussed the denial and gave the history of conversations [redacted] approved a refund based on the issues.I have been emailing back in forth on this BBB site and the company has failed to even identify who I am discussing this issue with. If you were to contact the property and ask [redacted] and [redacted] I am sure they will remember me and the issues.Rest assure I am not giving up just because your form says "no refund". I was lied to and mislead multiple times. I was promised a refund 4 different times I will receive one. Regards, [redacted] ***

[redacted] spoke with her in detail and she’s believes the matter to be resolved. They reviewed the process and Felicia explained that we would not let her daughter transfer until we get the “ok-Clear” from the exterminating company that her bed bug problem was resolved. She told Ms. [redacted] we couldn’t take that risk of possibility transferring bed bugs to another unit. Burns Pest Control will be back out on Monday to do a final re-inspect and we will huddle up then and if we still have an issue. Thank you, [redacted] Principal [redacted]

RESPONSE We agreed to split the difference with Mr [redacted] and refunded an additional $after he disputed the carpet cleaning charges The matter is resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please advise what should I do if I do not receive the refund in the time frame stated Also, I am however concerned that this business does this same thing to other customers They haven't responded to any of my calls or e-mails in the past but once the Revdex.com became involved they decided to do right by me What would have happened if I hadn't contacted your office? This is so disheartening and deceptive to their tenants Thank You Revdex.com very much for your assistance in getting this matter resolved Hopefully this isn't a regular deceptive practice of this business Enjoy your week Regards, [redacted] ***

As stated by Ms [redacted] in her complaint, Stone Lake is currently working to correct this errorWe apologize for any inconvenience this may have caused

The application documents for leasing an apartment clearly state that there are minimum financial criteria required to qualify for residencyMs [redacted] was made aware of this when she signed the leasing applicationIR does consider applications on a case by case basis, but a bankruptcy in conjunction with Ms***' financial state was prohibitiveMs [redacted] was also made aware prior to applying with IR that the application fee of $was non-refundable No refund will be issued

Revdex.com:
I am responding only to the business's request for more information. I did not know how to respond directly to the business as, again, you cannot reach the
company directly. The answer to their question is *** *** *** ** *** *** *** *** *** *** *** ***I have reviewed the response made by the business in reference to complaint ID ***, and have provided the information request. This is not an acceptance or rejection of their response; merely an answer to their question
*** ***

Complaint: ***
I am rejecting this response
because: As of today 12/10/no one has contacted me to discuss the pending issues with my apartment, I'm not sure when the business responded to Revdex.com but this is what has developed since I filed my complaint on 11/30/On 12/04/2015, after being days out of town, I discovered someone had been in my apartment because I found things out of place (I'm the only tenant) and a dirty rag was left inside my kitchen sinkI assumed it was the maintenance crew but they left no note behind reporting the visit or the work doneOn 12/07/2015, through the business website, I requested to be informed in writing when someone visited my apartment, including the reason, names and a brief description of the work doneI suggested a note left on my kitchen counter would sufficeOn 12/09/2015, after being days out of town, I encountered two notes on top of the kitchen counter, (see them attached)The dates are in my handwriting since the notes didn't include itSome of the pending issues were addressed, however, not all the jobs pending are described on the note, Regards,
Beatriz Enriquez

Complaint: ***
I am rejecting this response because:I did not live at the *** my complaint is regarding a refund that is owed to me from International Reality Incfrom when I lived at *** As I mentioned previously the new owners are stating that they didn’t take over until December 11th and they have no records for meThe assistant manager ( *** *** who worked for International Reality Inc.)at the time is the one who told me to pay the full rent for December and I would receive a refund within days because my move out date was December 8thI paid $on December 1stCan you provide proof of when the organization was sold to the new owners?
Regards,
*** ***

Complaint: ***
I am rejecting this response because: *** knew the electricity was still on after I departedThey removed the four-year old air conditioner to another apartmentHow did they do that with disconnecting the current to the air conditioner? And AGAIN, how did they not know they were not being billed for a vacant apartment? As of two months ago, the apartment was not made ready for occupancy
Regards,
*** ***

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Address: 405 N. Saint Mary's St., Suite 850, San Antonio, Texas, United States, 78205

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