Internacional Realty Management, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...

satisfactory to me.  Please advise what should I do if I do not receive the refund in the time frame stated.  Also, I am however concerned that this business does this same thing to other customers.  They haven't responded to any of my calls or e-mails in the past but once the Revdex.com became involved they decided to do right by me.  What would have happened if I hadn't contacted your office?  This is so disheartening and deceptive to their tenants.  Thank You Revdex.com very much for your assistance in getting this matter resolved.  Hopefully this isn't a regular deceptive practice of this business.  Enjoy your week.  
Regards,
[redacted]

Ms. [redacted], I am extremely sorry you had issues with your mail.  Because of the severity of damage caused to the main panel of the mail boxes, the entire panel had to be replaced.  We have to order parts through the USPS, which is a slow process, and it took a little longer than we would...

have liked to receive the part because it was a special order.  With this being said, the part was ordered and replaced in order to make sure the mail was as secure as possible. In regards to any mail or packages you may be missing, we will not be able to give any refunds or discounts for these items. Please let us know if there is anything else you may need.  We hope to be able to work with you again in the future.

Residents are notified at move in of the parking lot rules and the appropriate parking spots for their unit/situation. Per the towing company- Mr. [redacted] was not parked in a handicap spot, he was parked in a "future resident spot" when he was towed. Additionally, the Business...

Manager has recently sent multiple emails to the residents in addition to posting signs in the elevators and bulletin board that detail the parking rules for the front of the building. At this time Exchange Lofts does not have a “do not tow” list. The Business Manager has also never authorized a “weekend-free from towing”. The residents are fully aware of what circumstances would have their vehicles towed. The handicap spot at the front of the building is a 1st come 1st serve spot as it is not our practice to assign parking spots. It seems that Mr. [redacted] has been parked in the 1st handicap spot almost daily since the towing and now understands the appropriate place to park.The tow company is [redacted]  [redacted]Lot Monitoring Services, Inc [redacted]

On Monday September 14th 2015,  [redacted] called our office and spoke with [redacted] about her A/C being out and other things in her apartment that needed to be fixed. She stated that she had been out of town and had just gotten back home, so her place was a mess and she...

did not want maintenance to stop by on this particular day(she wanted time to clean) and that tomorrow would be better for them to stop by. [redacted] asked her "are you sure you do not want me to at least have maintenance come by to take care of your a/c?" She stated no, again she needs time to clean so [redacted] told her to call back when she was ready for maintenance to come to her apartment and we would send maintenance right over.  She said she would. Tuesday mid-morning (the next day) she came in to use the business center and spoke to [redacted] Huggins about her A/C. She inquired about when her a/c unit would be repaired. [redacted] advised her he did not have an open request and he would send our maintenance staff over as soon as they returned from finishing trash pickup. Ms. [redacted] also mentioned a couple of other non-emergency items that she would like repaired, and [redacted] advised that those would be addressed within 24-48 hours, but the a/c would be repaired the same day. She said she understood and thanked him. The air conditioner was fixed on Tuesday, September 15th as promised.  This was the last we had hear from her so we considered the matter resolved.

RESPONSE Her lease was renewed on April 1st and the boyfriend was added to the lease. The gates have been fixed and all lights are working.  The  issues cited in the complaint have been resolved.

As stated by Ms. [redacted] in her complaint, Stone Lake is currently working to correct this error. We apologize for any inconvenience this may have caused.

[redacted] spoke with her in detail and she’s believes the matter to be resolved.  They reviewed the process and Felicia explained that we would not let her daughter transfer until we get the “ok-Clear” from the exterminating company that her bed bug problem was resolved. She told Ms. [redacted] we couldn’t take that risk of possibility transferring bed bugs to another unit. Burns Pest Control will be back out on Monday to do a final re-inspect and we will huddle up then and if we still have an issue. Thank you, [redacted] Principal [redacted]
[redacted]

RESPONSE We agreed to split the difference with Mr. [redacted] and refunded an additional $75 after he disputed the carpet cleaning charges.  The matter is resolved.

Complaint: [redacted]
I am rejecting this response because:The refund I was promised by [redacted], and [redacted] at the property was listed a receivable on my bankruptcy paper work that was updated with the court last month.  Therefore the trustee is looking for that money to be refund to my income.I is nice to see another company that hinds behind their employees and make a decision without reviewing the actual events that took place.  If [redacted] had been up front with me and stated that bankruptcy prohibited me from renting I would have never applied.  That is why I told him 3 different times I was in a current open bankruptcy case.  But he told me the property manager would review my case based on what information was received from the screening company.  When my application came back denied from the screen company I asked if the property manager would sit down with me to review the case and was told they did not have that authority.  They had to go off of what the screen company told them.  When I discussed the denial and gave the history of conversations [redacted] approved a refund based on the issues.I have been emailing back in forth on this Revdex.com site and the company has failed to even identify who I am discussing this issue with.  If you were to contact the property and ask [redacted] and [redacted] I am sure they will remember me and the issues.Rest assure I am not giving up just because your form says "no refund".  I was lied to and mislead multiple times.  I was promised a refund 4 different times I will receive one.
Regards,
[redacted]

We believe the matter to be resolved.  Although we could not substantiate her claims, we elected to cancel the lease she signed for the 2015/2016 school year and she moved out.    Thank you!     [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The new property management company paid me the balance in dispute, so I'm allowing this to close. I do, however, want to make sure that the record doesn't show that Internacional was the one to resolve it.
Regards,
[redacted]

Internacional Realty no longer manages [redacted] Apartments and has not managed them since January 2018. All resident records remain with the property along with any disputed funds. Please feel free to forward your complaint to the new management company (BH Management) or contact the property...

directly.

We have nothing to do with the residents' CPS accounts.  Each apartment is separately metered and the resident is responsible for establishing service in his or her name and disconnecting service upon move out.  The electricity does not "roll" into the owner's account upon move out....

 We cannot assist this ex-resident with his CPS bill as a results and ask that he contact CPS Energy for any issues regarding his electric bill.

Thank you for your feedback. We are glad that you have been taken care of.

We apologize you have been frustrated with our customer service.  Our manager will be contacting you shortly to get a definitive list from you of the outstanding work orders for your apartment so we may repair them to your satisfaction.

After additional review we have decided to remove the carpet replacement charges which were charged due to an improperly installed washing machine.

RESPONSE: This applicant was denied. She gave false information about her employment on the rental application therefore as it states on the application "we may reject the application, retain all application fees, administrative fees, and deposits as liquidated damages for our time and expense, and...

terminate your right of occupancy." When we attempted to verify her employment the company sent it was sent back to us and said she is not an employee. We did give her the $400 non-refundable fee for the broken lease since she was denied. Manager [redacted] does recall talking to her about this and believes the matter to be resolved.

The application documents for leasing an apartment clearly state that there are minimum financial criteria required  to qualify for residency. Ms. [redacted] was made aware of this when she signed the leasing application. IR does consider applications on a case by case basis, but a bankruptcy in...

conjunction with Ms. [redacted]' financial state was prohibitive. Ms. [redacted] was also made aware prior to applying with IR that the application fee of $150.00 was non-refundable.  No refund will be issued.

Verunique Figaroa was refunded via check [redacted] for all remaining deposit monies from Greenvue apartments. I show that this check was cash and cleared our bank on 1/26/2018. Cleared check and ledger copy are attached.