Internal Cleansing Dynamics

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

December 7, [redacted] ***Rain Wood AveNorwalk, CA 90650Re: Revdex.com Complaint Case # [redacted] Dear [redacted] ***,On behalf of Sierra Motors, we would like to apologize for any inconvenience we may have caused you regarding this matterYou purchased the vehicle on 08/23/and on 08/26/2014, you had the vehicle in our service shop due to a nail in the left rear tire You also informed us that you had a blow out the day before and that check engine light came onWe kept the unit over night to diagnose and service the vehicle.On 08/27/2014, we replaced the tire that had a nail, did an alignment, and replaced the Catalytic converterUnit was picked up and repairs were satisfied.On 01/16/2015, [redacted] called in and spoke to our service manager informing her about the heater and the window off trackOur service manager attempted to schedule him with a service appointment for 01/21/and customer refusedWe also informed you that we had the parts to service the issue.Your loan agreement requires that you maintain insurance covering physical damage to protect the interest in your collateralCollateral Protection Insurance covers comprehensive and collision to your collateral and is your responsibility and state law requires that all drivers must have liability insuranceIt is your option to purchase Collateral Protection Insurance or purchase full coverage insurance that meets our requirements with any insurance company of your choiceAgain, on behalf of Sierra Motors and our representatives, we apologize that you have had mechanical issue and a misunderstanding about the Collateral Protection InsuranceIf you have any further concerns, please feel free to contact me directly to my email address is [email protected], [redacted] Manager

[redacted] came on board as a client 4/21/for an investigation into her back tax issue ($695) At that point she was assigned to our lead tax attorney [redacted] who began investigating the issues The findings of the investigation were that Ms [redacted] had a federal liability of $57,and a state liability that was unknown due to unfilled tax years and non-payment of income tax while working as a contractor Once the findings were relayed, the client was advised that we would need to do the following Prepare and file for state and federal Pursue the following resolutions: aState: agreement for tax year b Federal - non-collectible status or an affordable arrangement based on the new balance Set taxpayer up for Estimated Tax Payments on self-employed income to avoid this problem occurring again Prepare and file tax return to maintain compliance Monitor the situation for months to ensure compliance and avoid any fall out caused by taxpayer Ms [redacted] agreed to the desired outcome and we were to move forward for a total amount of $4, VTS agreed to being working full steam ahead on the case for $1,down towards the balance on 5/16/ A hold on collections was requested to protect the taxpayer from any aggressive collection measures at this time while the attorneys notified the agencies of our strategy on how we were going to rectify the situation The returns have been completed and sent to the client Negotiating balances and arrangements based on the return and safeguarding of the clients interest have all occurred On Friday Jul 8th the client notified our office via email that she didn't have a working phone and may not for the foreseeable future and was heading out of town She asked that communication be relayed via email Our office complied with the request and kept the client updated via email as requested when required Often times in our business we hurry up to wait....meaning that we will do work to have to wait on an agency or a client for documents or information to complete the work Then sometime during the process and additional email of [redacted] @gmail.com was relayed as a new or additional means to contact besides the [redacted] @bwxt.com which was the original email on file The only delay we experienced on our end was when [redacted] waited to respond because he was waiting on communication back from the IRS over a specific question or piece of information During the course of interactions via email the client displayed bouts of happiness regarding how pleased she was with us and the work we were doing and then ultimately frustration because her belief is that she wasn't getting the attention that she deserved [redacted] immediately stepped in to make it right, however, communication was still expected via email and conveying the complexity around this proves to be difficult To this point all of the work minus the final resolution (which is three days from complete once the return is complete) At no point during the clients time with VTS was the client in any danger of collections or complications around her case Our desire is to complete the work that we started as we are only days out once we have the final return in our hands Fortunately, the perceived lack of communication by the client never impacted our ability to deliver the exact results that we promised and were paid for

July 23, [redacted] *** Re: Revdex.com Complaint Case # [redacted] Dear [redacted] , On behalf of Sierra Motors, we would like to apologize forany inconvenience we may have caused you regarding this matter On 06/03/2015, our records show you called our service officeand spoke to [redacted] (our service manager)You made an appointment a weekprior and she informed you to show up at 9:00amYou called the same day thatyou were running late so she extended your time till 9:30amBy 9:30am, you didnot show up so she serviced the WaAppointments that were availableWhenyou showed up, she informed you that there are walk in’s ahead of youYouchoose not to wait and left the service shopAt that moment we knew about youroil leak but did not have the opportunity to service the vehicle On 06/04/2015, you called Corp and spoke to [redacted] (a customerrepresentative) and informed him that your tire fell off but did not state youwere in need of helpI have spoken to you today, 07/23/and we will beservicing the vehicle on 07/29/at 9:00am for the oil leak and brake systemyou are having issues with on your Chevrolet SuburbanI have also explained that I will be speaking to ourrepresentatives about how you perceived them to be rude and not customerservice friendly Again, on behalf of Sierra Motors and our representatives, weapologize that you felt like you had issues with the vehicle and customerserviceI have given you my email address to contact me directly if any otherissues occur Sincerely, [redacted] Manager

We spoke with client and she is going to withdraw her complaint as we have reached an agreement There was a number of things that led to the client being unhappy, however, most of them were based around communication and responsiveness from the client Our attempts to collect the documentation required from the client led to our inability to close the file in a quick manner Both parties are accepting ownership and VTS has agreed to refund a fair portion of monies to the client Client is now happy and retracting her previous complaint

Spoke with client He is going to remove complaint as it was unfoundedVictory has agreed to return 50% of $ Consumer is happy

MsThompson, We are sorry you are having some issues with your vehicle Thank you for giving us an opportunity to resolve those issuesIn regards to the customer service issues you experienced at the service location, we are sorry that you had a bad experience We definitely do not want any of our customers to feel the way you have We are in the process of changing our service location for the better and will consider your suggestionsIn regards to the issues you were having with the vehicle It is our understanding that they have been resolved as of 10/27/ If you disagree please contact the office and ask to speak to our new service writer ( [redacted] ) [redacted] He will provide you the service you deserveIn regards to the rear suspension airbags you mentioned It is my understanding that the vehicle has rear suspension springs that are fully functional and safe Again if that is not the case please contact usThank you again for your time and business [redacted]

Ms***,We are sorry you are having some issues with your vehicleWe have identified that your vehicle's electronic power steering assist has an intermittent issue Although this issue is not included on your limited warranty, we have agreed to fix it.It is my understanding that you needed your vehicle and that we are waiting for you to contact us with a day that you can bring us the vehicle to repair it.Please contact us at your convenience Thank you for your time and business [redacted]

Do to the relationship I believe it is best to wait the business days to except the resolutionWaiting till the check clears from both banks (mine
and theres)
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern:This message is in response to a complaint issued by Ms*** on 4/2/As Ms*** states in her complaint, Victory Tax Solutions was retained to complete a preliminary investigation whereas Victory Tax Solutions was responsible for contacting the IRS to gather as
much information about Ms*** as availableThis was completed thoroughly and timelyIt was upon completion of the Investigation that the findings were presented to Ms***, and the recommendation was provided. Before responding to the complaint, please see the case timeline below:Initial contact date from Ms***: 5/17/2016Date of payment for preliminary Investigation: 9/15/2017Date of assignment to Victory Tax Solutions attorney: 9/16/2017Investigation completion date: 9/20/2017Date of presentation of findings: 9/22/2017Date of closed case (per inability to move forward): 12/29/2017 Victory Tax Solutions' response to the complaint:After completion of the preliminary Investigation, Ms*** was made aware of the substantial tax issue surrounding her caseMs*** was also made aware of the extraordinary opportunity that we had to resolving her issuesThis resolution plan included a temporary resolution to stave off any collection efforts, and to allow Victory Tax Solutions to complete and file the personal income tax return, prior to the final result of an IRS Offer in Compromise; this balance was to be included in any resolution that we were pursuing for Ms***It was at that time, 9/22/2017, that Ms*** identified that she must review her finances to solidify a plan to pay the fees for this serviceAs Ms*** indicated in her complaint, the fees to do this work are $2,900, after the retainer that was paid to complete the preliminary Investigation. During this conversation on 9/22/2017, Ms*** and the Victory Tax Solutions representative discussed a couple of avenues to remit payment for the substantially beneficial services Victory Tax Solutions was working to provideAs stated by Ms*** in her complaint, the representative of Victory Tax Solutions did attempt to make an agreement for services, to the tune of $per monthPlease note that the anticipated timeline to resolve Ms***'s case is six months, which was the basis of the payment termsAfter Ms*** continued to explain the difficulties in remitting that level of payment, the representative of Victory Tax Solutions had to get further authorization for an extended payment agreementAfter discussion with the supervisor, the Victory Tax Solutions representative and Ms*** were unable to connect via phoneMs*** claimed in her complaint that Victory Tax Solutions was non-communicative; this is not the case as the Victory Tax Solutions system indicates phone calls between 10/19/and 12/29/2017, as well as text messages and emailsVictory Tax Solutions does not dispute that further discussion was unable to be had, but that was not due to lack of trying. At this point in time, Victory Tax Solutions has upheld its terms of the Client Agreement form, and is not liable for any refund through our terms and conditions of the retainerHowever, Victory Tax Solutions is happy to remit a full refund to Ms*** immediately due to the financial constraint Ms*** is experiencing at this timePlease note that Victory Tax Solutions would love the opportunity to help Ms*** absolve herself of her tax burden in the future, should the opportunity present itself.Respectfully,Victory Tax Solutions

March 11, *** ***
*** * *** *** *** ***
*** *** *** *** Re: Revdex.com Complaint Case # *** Dear *** ***, On behalf of Sierra Motors, we would like to apologize for any inconvenience we may have caused you, in regards to the Red Chevrolet ColoradoAs
we have communicated to you, our mechanics have been unable to duplicate the problems you had with the vehicle (especially the stopping / turning off) and the vehicles computer has not provided our mechanics with any codes defining a problem that pertains to the stopping / turning offHowever, we understand that you are unhappy and simply do not want the vehicleIn light of this, we have agreed to refund to you the down payment (less the tow fee and mileage used while vehicle was in your possession)This was completed and agreed by you on March 8, Again, on behalf of Sierra Motors and our representatives, we apologize that you had a bad experienceSincerely, *** *** Manager Tell us why here

From: "*** z" Date: Mar 10, 12:PM Subject: Re: contact info To: "*** ***" Cc: Thank you Sir On Fri, Mar 10, at 12:PM, *** *** wrote: So I did call them and left a message with them waiting to hear back or try again on my lunch On Mar 10, 9:AM, "*** ***" wrote: ***, Thank you for taking the time to speak with me this morning. Below you will find all of my contact info if you ever need it. Additionally, please respond to this email when you have revoked the complaint to the Revdex.com so I can finish my end. A check will be mailed to you in the amount of $on Monday Continued Excellence, *** ***, Vice President Victory Tax Solutions, LLC *** * *** *** *** ***
*** *** ** *** P: ###-###-#### / F: ###-###-#### www.victorytaxsolutions.com

June 21, *** *** *** *** * *** San Antonio, Texas Re: Revdex.com Complaint Case # *** Dear *** ***, On behalf of Sierra Motors, we would like to apologize for any inconvenience we may have caused you, in regards to the Red Pontiac
G Your vehicle was repossessed due to a conversation you had with one of our employees on 06/10/stating that we can pick up the vehicle at the San Antonio Housing Authority At the time of repossession, your account was not currentWe were in the process of assisting you with deferments at the time of your vehicle having mechanical issuesOnce you stated to have the vehicle picked up, we stopped our deferment process and recovered the vehicle On 06/13/2016, after we repossessed the vehicle, I spoke to you and you apologized for the cursing and explained that you were just upset about the mechanical issues with the vehicle and really wanted to keep your account in good standingsI agreed with you and allowed for the vehicle to be redeemedThe company has also assisted you with deferments to get your account current due to the fees you had to pay to repair your vehicle It is to my understanding that you have possession of the vehicle and most of all, you are satisfied with our assistance If you have any other issues or concerns, please contact us at your earliest convenience Sincerely, *** *** Manager Tell us why here

They responded to me yesterday and fixed the issue!

[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:] You offer full refunds no questions asked and we asked for that You offer that and we want that Let us deal with the IRS on our ownWe always expressed how unsatisfied we were right up until the very last conversation You need to stick by your word Both *** and *** felt that once our money was taken (and way more than were originally told) that we had to fight to talk to a person at Victory Tax Solutions We got absolutely nothing knocked off of our taxes, no late fees, just a payment plan All they managed to do was make us more in debt, and that would make anyone want to fight for their rights
Regards,
*** ***

Complaint: ***
I am rejecting this response because: After receiving the vehicle from the shop the first time before driving off I complained to the svc manager as well as called into the dealership in regards to the whole 1/tank being used for only milesAll that was said is they would escalate it but I never heard anything backOn top of that none of the fluids were topped off and I had to buy transmission fluidAlso the radiator and overflow only had water in it after asking them to put coolant in it since they had to replace the radiator and the water hoseWithout coolant the water will boil and could possibly cause the water hose to dryrotTwo weeks later when the starter went out it should've actually been replaced with the motor since what was stated the entire engine would be replaced and the starter is located in the engine on this particular vehicle*** spoke to *** at Sierra Motors who agreed that the starter should've been replaced and there be no charge for the starterWhen the tow company came to pick up the vehicle there was no exterior damageOnce *** went to pick up the vehicle is when he first saw the exterior damageThe exterior damage caused both rear doors to not be able to shut securely which was a concern of ours seeing as we have childrenThe damage was only to the doors and not the bottom frame work where there doors are to be flushed againstAfter speaking with *** I decided I do hot want the vehicle or to deal with the company anymoreI felt as if the company would do anything to get out of a situation and does not care for the safety of their driversI have received the vehicle from them broken twice and the third time damagedThis is not a trust worthy companyMy boyfriend *** would contact them severely times and they would give him the run around and would never call backHe would have to physically show up to the dealership to talk to someone where on documentation he did have authority to speak on behalf because I was out of town for workI even gave them proof of the work related travel including my itineraryThis made the situation even more difficult to deal withAfter letting the company know I want to turn in the vehicle they sent me a form to signI did not sign the form and called stating that the form is asking me to be responsible for the full finance of the vehicle, I stated I was not going to be responsible for that and the gentlemen only said ok, he'll pass along the message and I never heard backA couple days later they showed up to my house, before I arrived back in town, and told my boyfriend that the car is under repossessionAlthough he is able to speak on my behalf he is not able to release the car without my signature and proof of identification as stated by manager ***If the situation does not get resolved I will be seeking legal action
Regards,
*** ***

January 27, *** ***
*** *** *** ***
*** *** *** *** Re: Revdex.com Complaint Case # *** Dear *** ***, On behalf of Sierra Motors, we would like to apologize for any inconvenience we may have caused you, in regards to the accident on 11/20/involving your
Ford Five HundredIn response to your involvement with the tow truck driver, we are sorry that our third party contractor treated you this wayWe have discussed the matter with them and have been assured that they will be professional at all timesIn response to the delay with the third party insurance company (Collateral Protection Insurance Company) we appreciate your patience and drawing attention to the delays in the claim processingIt is our understanding that your claim has been completed and the vehicle has been repaired and most of all, you are satisfiedIf you have any other issues or concerns, please contact us at your earliest convenienceSincerely, *** *** Manager Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank u so much but it was resolvedSierra motors refund my money backI appreciate all your help
Regards,
*** ***

[redacted] came on board as a client 4/21/16 for an investigation into her back tax issue ($695).  At that point she was assigned to our lead tax attorney [redacted] who began investigating the issues.  The findings of the investigation were that Ms. [redacted] had a federal liability of...

$57,584.48 and a state liability that was unknown due to unfilled tax years and non-payment of income tax while working as a contractor.  Once the findings were relayed, the client was advised that we would need to do the following.  1. Prepare and file 2015 for state and federal.  2. Pursue the following resolutions: a. State: agreement for tax year 2015.  b.  Federal - non-collectible status or an affordable arrangement based on the new balance.  3.  Set taxpayer up for Estimated Tax Payments on self-employed income to avoid this problem occurring again.  4.  Prepare and file 2016 tax return to maintain compliance.  5.  Monitor the situation for 12 months to ensure compliance and avoid any fall out caused by taxpayer.  Ms. [redacted] agreed to the desired outcome and we were to move forward for a total amount of $4,800.00.  VTS agreed to being working full steam ahead on the case for $1,500 down towards the balance on 5/16/16.  A hold on collections was requested to protect the taxpayer from any aggressive collection measures at this time while the attorneys notified the agencies of our strategy on how we were going to rectify the situation.  The returns have been completed and sent to the client.  Negotiating balances and arrangements based on the return and safeguarding of the clients interest have all occurred.  On Friday Jul 8th the client notified our office via email that she didn't have a working phone and may not for the foreseeable future and was heading out of town.  She asked that communication be relayed via email.  Our office complied with the request and kept the client updated via email as requested when required.  Often times in our business we hurry up to wait....meaning that we will do work to have to wait on an agency or a client for documents or information to complete the work.  Then sometime during the process and additional email of [redacted]@gmail.com was relayed as a new or additional means to contact besides the [redacted]@bwxt.com which was the original email on file.  The only delay we experienced on our end was when [redacted] waited to respond because he was waiting on communication back from the IRS over a specific question or piece of information.  During the course of interactions via email the client displayed bouts of happiness regarding how pleased she was with us and the work we were doing and then ultimately frustration because her belief is that she wasn't getting the attention that she deserved.  [redacted] immediately stepped in to make it right, however, communication was still expected via email and conveying the complexity around this proves to be difficult.  To this point all of the work minus the final resolution (which is three days from complete once the 2015 return is complete).  At no point during the clients time with VTS was the client in any danger of collections or complications around her case.  Our desire is to complete the work that we started as we are only 3 days out once we have the final return in our hands.  Fortunately, the perceived lack of communication by the client never impacted our ability to deliver the exact results that we promised and were paid for.