Internal Cleansing Dynamics

December 7, 2015[redacted]11841 Rain Wood AveNorwalk, CA 90650Re: Revdex.com Complaint Case # [redacted]Dear [redacted],On behalf of Sierra Motors, we would like to apologize for
any inconvenience we may have caused you regarding this matter. You purchased the vehicle on 08/23/2014 and on 08/26/2014,
you...

had the vehicle in our service shop due to a nail in the left rear tire.
You also informed us that you had a blow out the day before and that check
engine light came on. We kept the unit over night to diagnose and service the
vehicle.On 08/27/2014, we replaced the tire that had a nail, did an
alignment, and replaced the Catalytic
converter. Unit was picked up and repairs were satisfied.On 01/16/2015,
[redacted] called in and spoke to our service manager informing her about the heater
and the window off track. Our service manager attempted to schedule him with a
service appointment for 01/21/2015 and customer refused. We also informed you
that we had the parts to service the issue.Your loan
agreement requires that you maintain insurance covering physical damage to
protect the interest in your collateral. Collateral Protection Insurance covers
comprehensive and collision to your collateral and is your responsibility and
state law requires that all drivers must have liability insurance. It is your option
to purchase Collateral Protection Insurance or purchase full coverage insurance
that meets our requirements with any insurance company of your choice. Again, on behalf of Sierra Motors and our representatives, we
apologize that you have had mechanical issue and a misunderstanding about the
Collateral Protection Insurance. If you have any further concerns, please feel
free to contact me directly to my email address is
[email protected],[redacted]Manager

July 23, 2015 [redacted]
[redacted]  Re: Revdex.com Complaint Case # [redacted]  Dear [redacted], On behalf of Sierra Motors, we would like to apologize forany inconvenience we may have caused you regarding this matter.  On...

06/03/2015, our records show you called our service officeand spoke to [redacted] (our service manager). You made an appointment a weekprior and she informed you to show up at 9:00am. You called the same day thatyou were running late so she extended your time till 9:30am. By 9:30am, you didnot show up so she serviced the Walk-In Appointments that were available. Whenyou showed up, she informed you that there are 3 walk in’s ahead of you. Youchoose not to wait and left the service shop. At that moment we knew about youroil leak but did not have the opportunity to service the vehicle On 06/04/2015, you called Corp and spoke to [redacted] (a customerrepresentative) and informed him that your tire fell off but did not state youwere in need of help. I have spoken to you today, 07/23/2015 and we will beservicing the vehicle on 07/29/2015 at 9:00am for the oil leak and brake systemyou are having issues with on your 2003 Chevrolet Suburban. I have also explained that I will be speaking to ourrepresentatives about how you perceived them to be rude and not customerservice friendly.   Again, on behalf of Sierra Motors and our representatives, weapologize that you felt like you had issues with the vehicle and customerservice. I have given you my email address to contact me directly if any otherissues occur.  Sincerely,   [redacted]Manager

Ms. [redacted],We are sorry you are having some issues with your vehicle. We have identified that your vehicle's electronic power steering assist has an intermittent issue.  Although this issue is not included on your limited warranty, we have agreed to fix it.It is my understanding that...

you needed your vehicle and that we are waiting for you to contact us with a day that you can bring us the vehicle to repair it.Please contact us at your convenience.   Thank you for your time and business. [redacted]

Mr. [redacted] We agree with your statement.  You purchased a vehicle from us and paid it off.  We have confirmed with TransUnion that they show that we are reporting your account to reflect those facts.   Please feel free to contact me if you need further clarification or to...

show me what you are seeing that differs from your account being reported as paid in full. In addition, please be aware you can challenge any trade line on your credit report using the credit bureau's consumer dispute process. Sincerely, [redacted]

Ms. Thompson, We are sorry you are having some issues with your vehicle.  Thank you for giving us an opportunity to resolve those issues. In regards to the customer service issues you experienced at the service location, we are sorry that you had a bad experience.  We definitely...

do not want any of our customers to feel the way you have.  We are in the process of changing our service location for the better and will consider your suggestions. In regards to the issues you were having with the vehicle.  It is our understanding that they have been resolved as of 10/27/2016.  If you disagree please contact the office and ask to speak to our new service writer ([redacted]) [redacted].  He will provide you the service you deserve. In regards to the rear suspension airbags you mentioned.  It is my understanding that the vehicle has rear suspension springs that are fully functional and safe.  Again if that is not the case please contact us. Thank you again for your time and business. [redacted]

Spoke with client.  He is going to remove complaint as it was unfounded. Victory has agreed to return 50% of $1195.00.  Consumer is happy.

To Whom It May Concern: This message is in response to a complaint issued by Ms. [redacted] on 3/20/2018. As Ms. [redacted] states in her complaint, Victory Tax Solutions was retained to complete a preliminary Investigation whereas Victory Tax Solutions was responsible for contacting the IRS and the state...

of California to gather as much information about Ms. [redacted]’ tax issue as available. This was completed thoroughly and timely. It was upon completion of the Investigation that the findings were presented to Ms. [redacted], and the recommendation was provided. Before responding to the complaint, please see the case timeline below: Initial contact from Ms. [redacted]: 12/18/2017 Date of payment for preliminary Investigation: 1/25/2018 Date of assignment to Victory Tax Solutions attorney: 1/26/2018 Investigation completion date: 2/2/2018 Date of presentation of findings: 2/5/2018 Date of closed case (per Ms. [redacted]’ request): 2/9/2018 Victory Tax Solutions’ response to the complaint: Ms. [redacted], during the discussion around the findings and recommendations, determined that our information was not factual. As stated, Ms. [redacted] expressed her concerns over our perceived miscommunication or errors. As explained to Ms. [redacted], during our discussion on 2/5/2018, this information was received on 2/2/2018 from the IRS and state of California agents. As stated by Ms. [redacted] in this same complaint, her concerns was addressed and she “truly wanted to move forward.” It was during this same conversation on 2/5/2018, that Victory Tax Solutions did in fact discuss a cost to resolve the situation in its entirety. Concerning this cost, it should be known that the amount of work involved in resolving Ms. [redacted] case is substantial. To return Ms. [redacted] to filing compliance, we must file her 2012 through 2017 tax returns; to protect Ms. [redacted] from any collection action, we must negotiate a lengthy hold on her account to ensure that we have adequate time to file said tax returns, and negotiate her balances down to a reasonable amount; moreover, CA has issued levies against Ms. [redacted] for inaccurate balances, and Victory Tax Solutions would be responsible for petitioning the state of California for not only the adjustment of those balances, but also the reimbursement of the levied funds; finally, the IRS balances require a negotiated reduction of penalties associated with Ms. [redacted]’ account, as well as an agreement to pay the remaining balances over a reasonable amount of time. To accomplish this list of items, Victory Tax Solutions proposed a resolution cost of $5,885.00, of which Victory Tax Solutions was more than happy to work out an agreement to pay on. Ms. [redacted] voiced a concern in her complaint that we offered “financing options” that allowed us to “profit in 2 ways.” This is not the case. If a client struggles to afford our cost of services up front, we work out an internal financing option, with no interest or penalties. The basis of this issue is unfounded and was never discussed with Ms. [redacted] because of her response. Victory Tax Solutions offered a reasonable plan to pay the cost, through a down payment, with the understanding the balance to be paid over monthly installments. This was the end of our call; Ms. [redacted] stated that she would like to explore her options, and she would get back to me. Ms. [redacted] was not promised any type of protection up-front; rather that Victory Tax Solutions would look at what could be done to support her in this issue. Victory Tax Solutions seeks a short-term hold on any collection action, while going through the preliminary Investigation, and were not fortunate enough to receive one in this case. As explained to Ms. [redacted] at the time of the discussion around moving her file forward, Victory Tax Solutions was not able to gain the hold, based on her circumstances with the IRS and state of California being at the end of their collections process. Ms. [redacted] was made aware that no protections were put in place, and Victory Tax Solutions needed to move forward immediately, hence the deposit towards ongoing services. In my review of Ms. [redacted]’ complaint, Victory Tax Solutions has been forthcoming, honest, and aggressive in dealing with the tax issues of this case. Victory Tax Solutions prides itself with dedication to each and every client; this case was no different. Ms. [redacted] was kept abreast of each step, starting with the initial call back on 12/18/2017, and progressing through the final call on 2/9/2018. In addition to the facts stated above, Ms. [redacted] contacted our office on 3/19/2018, post-business hours, and requested a call back to discuss a potential refund. Victory Tax Solutions explained that the person to handle those matters would be back in the office at 9:00am on 3/20/2018, and would be available to discuss at that time. The complaint, posted on the Revdex.com, was received before any call was able to be made. At that point, pending the outcome of this complaint, no action has been made regarding a refund. Ms. [redacted] was provided a copy of all tax transcripts and Investigation Summary findings at the time of Ms. [redacted]’ request to close the file. At this point, Ms. [redacted] has the necessary information to take to any other company/organization/CPA/etc to complete the recommendation of work to be resolving Ms. [redacted]’ case. On that note, Victory Tax Solutions has not only provided the work that was contractually obligated to be done, but has also provided the findings and all relevant supporting documentation to complete said work. While Victory Tax Solutions strives for 100% Client Satisfaction, Ms. [redacted] is seemingly taking advantage of the process and opportunities to resolve her situation through another avenue. At this point, all contractual work has been completed and satisfied.

We spoke with client and she is going to withdraw her complaint as we have reached an agreement.  There was a number of things that led to the client being unhappy, however, most of them were based around communication and responsiveness from the client.  Our attempts to collect the...

documentation required from the client led to our inability to close the file in a quick manner.  Both parties are accepting ownership and VTS has agreed to refund a fair portion of monies to the client.  Client is now happy and retracting her previous complaint.

September 28, 2016   [redacted] [redacted] Daytime Phone: [redacted]   Re: Revdex.com Complaint Case # [redacted]   Dear [redacted],   On behalf of Sierra Motors, we would like to apologize for any inconvenience we may have caused you, in...

regards to the 2007 BLUE BUICK LUCERNE.   On 08/11/2016, we diagnosed your vehicle and established that the engine had a blown head gasket. Since your vehicle was still under the limited warranty you received from us at the time of purchase we replaced the engine, at no cost to you.  In addition, we waived the $100 deductible and the cost for the replacement of all lubricating fluids, coolant fluids, and oil; that was due per the limited warranty you received.   When you picked up the vehicle, you wanted us to reimburse you for the gas that was used. Upon review of our work order dated 8/11/2016 we received the vehicle from [redacted] with a ¼ tank of gas.  Mr. [redacted] signed this fact.    On 8/19/2016 you received the vehicle and acknowledged the completion of the work and was satisfied.    On 09/12/2016, you called and informed us that your vehicle did not want to start. We had the vehicle towed in to our service shop the same day by a third party tow company.  [redacted] was present when the vehicle was picked up by the tow company.   On 09/13/2016, we diagnosed your vehicle and it was established that the starter needed to be replaced. Our service manager informed you that the starter was not covered under warranty and you would be responsible to pay for the cost. After some discussion, we offered to help you by deferring your car payment for one month ($348) to help you absorb the cost of the starter ($403).   On 09/14/2016, the unit was repaired and ready for pick up. When you picked up the vehicle, you informed our service manager about damage to the rear doors. We investigated your claim by talking to the tow company, our mechanics, and all staff.  It was determined that no one noticed the damage and as far as we knew the vehicle was received with the damage either being caused by the tow company or prior to our possession.    On 09/15/2016, Mr. [redacted] came in and spoke with our owner. He informed them that we are not responsible for the damage, however understood their situation and agreed to help them by waiving the repair cost for the starter ($403) and tow ($50).  Mr. [redacted] accepted this offer.   On 09/19/2016, you called in and wanted to voluntarily surrender the vehicle. I spoke to you and went over all the options from before and you still wanted to return the vehicle. Then I offered to accept your vehicle as a trade for the full balance and sell you another vehicle. You decided you wanted to return the vehicle.   As per your request, on 09/22/2016, we have recovered the vehicle at your home address.   Again, on behalf of Sierra Motors and our representatives, we apologize that you had a bad experience.   Sincerely, [redacted] (Manager) Tell us why here...

Ms. [redacted] Please forgive the tardiness of this response.  It is my understanding that the issue was resolved on 11/8/17 where we came to a mutual agreement for you to pick up the vehicle on 11/11/17.   Thank you for your business. [redacted]