International Catastrophe

Revdex.com: The business owner seems to disregard guarantees/commitments A shame that he took the money and didn't execute as promised He understood, that by taking the money, there was a date to hit I am not sure he tried to hit the date and then, when missed, showed complete disregard Regards, [redacted]

Revdex.com:Thank you for conveying the email I communicated to the business, that if that had been voiced before the guaranteed delivery date, that I would have maybe considered - or at least it could have been discussed This order was for an event this week and we're distributing them tomorrow The business, having waited to say they could not fulfill the commitment until pressed, has missed the window for our order.Also - please note, that in the same emails where the date was guaranteed, the subject was 'rush pins.' Regardless: the owner's guarantee of 6/delivery was essential to the order, regardless of terminology

The customer signed a binding agreement with us, which is mandatory because of the nature of custom hand-made productsDuring the busy summer, there are unforeseeable delaysThis affects the entire industry, not just Pins Fast.The agreement states: "Due to the extreme volume of pins ordered and produced between the dates of May 1st to July 31st there will be no delivery guarantees for any custom products implied or offered between this time period"We should have the tracking number in about a weekHe did NOT order Rush Pins

[redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] ***" [redacted] ."T [redacted] ***" [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] I'm sorry that you had to pay double the amount with another vendorWe would never charge so much for rush pinsI air-shipped replacement pins, did you get them yet?Surely not all of the pins were defective, but if they are you can place them on a table and take a picture of themWe will replace them at no additional cost to you.Thank you for your cooperation and I hope that your event is a success!

Please let me remind you of the contract that you signed, which I will repeat below:Pins Fast backs each and every product we manufacture with our Quality GuaranteeWe will replace (at no additional charge to you) any defective custom productWe only require that you email us an image of the defective product(s) within days of receiptFor purposes of this Agreement, the term “defect” or “defective” means a manufacturing error.All sales are finalDue to the custom nature of the products we manufacture, all sales are finalOnce an order has been placed, it may not be canceled for any reason.Pins Fast does not issue refunds, give credits or offer discountsAs mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you)We only require that you email us an image of the defective product(s) to us within days of receipt.Disclaimer of Warranty:WE DO NOT WARRANT OR GUARANTEE THE DEMAND FOR OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.Binding Agreement:This agreement is the entire agreement between the Pins Fast Network and our customers and supersedes any other communications via email or telephone with respect to this promotional products order

K [redacted] I do not agree with the response from Pinsfast, I never changed my mind or tried to make changes to the orderI was never given the actual product I ordered proof#I was told a few days before my event that my whole order had been lost in transit in one of the shipping ports, we agreed he would make a new pin and he did but once the product was received it was a complete mess the paint was chipping and rolling off the metal, I addressed the issue with R [redacted] and he agreed there was an issue with the paint and was recalling the product and would issue a full refund I have sent you the emails which state the above conversation as well as a picture of the defective product, I have also included the shipping and tracking information where it shows I returned the defective product and that it was indeed received by the company now all I wait for is the refund as MrB [redacted] agreed to since he was recalling his product.thank you M***

Hi ***,The customer ordered proof #so they received proof #After the customer placed their order we immediately started productionThe next day after the pins were already completed the customer decided to change their orderThe customer agreed to our Terms & Conditions when they placed their orderOur terms clearly state that an approved order may not be cancelled for any reason.S [redacted] K [redacted] Administrative AssistantPinsFast.com [redacted] 1-877-633-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
[To assist us in bringing this matter to a close, Please let us know below why you are rejecting the offer made by the business.]
Regards,
M*** S***

Here is the correct response for ***:I sent Rush Pins to *** *** because the supplier was going to be late, even though she did not order our U.SManufactured rush pins, and now she wants her money back because we were unable to send the entire orderWe are
sorry about that, but given the circumstances I think we were trying to do the right thing for her team. *** ordered regular pins during the summer, even when we have multiple disclosures and explain on several blogs on our site that ordering during the summer can cause your pins to be late(Unless ordering Rush Pins, of course)*** can have a credit for $with us for next yearWe mention times in our terms that we do not issue refundsHere is what the terms also say:"Due to the extreme volume of pins ordered between the dates of May 1st to July 31st there will be no delivery guarantees for any custom products implied or offered between this time period."and ..."This agreement is the entire agreement between the Pins Fast Network and our customers and supersedes any other communications via email or telephone with respect to this promotional products order."I hope that can resolve the issueWe are making enormous efforts to engineer fast and affordable rush pinsOur goal is to make a simple, broad solution that everyone can afford and loveSoon, we will make all of our Pins Fast pins in the United States, and we are even researching new ways to "print" electronics onto the pins using graphene and lasers.We appreciate your cooperation and understandingOur core belief is that we must ultimately be responsible for our own manufacturing efforts in the United StatesIn order to protect our patents and ideas, and to encourage scientific discovery it is vital that we do the work hereIt will ultimately lead to great advancements in aerospace and military technology, making America strong againThat starts with the little guys like us!

I am sorry that you are not happy with the offset printed pins that you orderedIt looks like you meant to order soft enamel pinsPlease be careful next time and read the description of what you are orderingIf you can return the product we will issue a credit for a future purchaseMaybe next
year you can order the soft enamel pins! Please order early, because soft enamel pins are hand made and require significant lead timeProduction times cannot be guaranteed during summer months.I never hung up on your husband, but he refused to allow me to continue my work so I had to discontinue our conversation

Would you like to exchange your purchase for an equal value of our Rush Pins?We make them in the U.S.Ain hours or less (The fastest custom pins on earth!)It's about the only sure bet during the busy summer, due to high demand.------------------------------------------------------------Please
see our Rush Pins page at:http://pinsfast.com/rush-lapel-pins/

We do not give refunds because that is the nature of custom products and we make our terms very legibleWe will replace any defective pins at no cost to youDuring summer months, standard pins cannot be guaranteed for any dateAt some point during the summer we advise our customers to order our Rush Pins, which are Made in the U.S.A.We sent the rush pins to *** because we caredWe knew that *** would be very unsatisfied if her standard pins arrived late, so we decided to at least send some rush pinsWe did this even though *** never really ordered rush pins with usI realize that can be confusing, but we were extremely busy and we just wanted to do whatever we could to help***'s order was during the busy summer, and it was one of those that got botched up because of such high volumeThis happens with all the factories during the summerThat's why we have it in our terms.Our industry-standard terms must be agreed upon before any online order is placed*** *** signed the agreement online with us that: "there will be no refunds due to the nature of custom products"We hope that she can honor her agreement and accept the "credit for a future order" or a "replacement of her missing pins"We cannot change the agreement, especially on a public forum.*** should hold to her agreement that she made online with us and accept the terms of business*** has a credit of $with us, or we can just send her the missing pins in about week. Either way, it's what the agreement says we should doTo avoid this type of problem just order our Rush PinsWe are improving our U.S.Amade Rush Pins now to have a higher quality than standard pins and still be delivered in daysThe rush pins are produced in hours, guaranteed.Thank you,*** ***
***

This customer did NOT order rush pins with Pins FastOnly Rush Pins have a guaranteed time-frameDespite any misunderstanding through email or phone, the written agreement states that "Due to the extreme volume of pins ordered and produced between the dates of May 1st to July 31st there will be no
delivery guarantees for any custom products implied or offered between this time period." The written agreement also states that: "This agreement is the entire agreement between the Pins Fast Network and our customers and supersedes any other communications via email or telephone with respect to this promotional products order."*** *** was very rude and aggressive, using many profanities even before the order was dueHere are some examples of his emails:*** ***: "That didn't answer my question about where the *** my pins are? Aka wheres my tracking number?"*** ***: "You're a piece of work :) I'll find every site possible to review youGood luck, scambag."This type of behavior is unbecoming of a professionalWe will alert his employer and the customers of his employer in order to resolve what we believe is verbal abuse.That being said, the pins are on their wayWe offered him Rush Pins but he was unwilling to pay the extra priceThat was his choice and part of his binding agreement with usWe offer Rush Pins in order to avoid these problems but if the customer is unwilling to pay for a Rush then we cannot be held liable for any delays, especially during the busy summer season.Thank you for your understanding

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. I understand what the online agreement statesHowever, I
did not talk to an employee of the company, I talked to the owner, *** ***
If there was indeed no guarantee for the pins, he shouldn’t have told me that
they would meet the deadlineIf he is the owner of the company, he should have
the authority to make deadlines happenI was not aware that I was ordering
pins from somewhere outside the US until after the order was not deliveredAt
that point, we settled for a different rush pin design; however, we still did
not receive the full order
We will not order from this company again because of the
problems that arose with this order; therefore, we are out $because we
talked to the owner of the “little guy” company and believed what he saidIf
this is the case, he can make any promises he wants in relation to his business
and not stand behind a word he says
Regards,
*** ***

We are working to deliver ***'s pins again, but we must be clear about a few things:Please be mindful of the Terms and Conditions that *** agreed to, specifically:"Due to the extreme volume of pins ordered and produced between the dates of May 1st to July 31st there will be no delivery
guarantees for any custom products implied or offered between this time period."*** sent repeated emails asking for a full refund*** agreed to the terms upon purchase that:"All sales are finalDue to the custom nature of the products we manufacture, all sales are finalOnce an order has been placed, it may not be canceled for any reason."*** claims that we have let her down for her event, but it clearly states in the terms that:"WE DO NOT WARRANT OR GUARANTEE THE DEMAND FOR OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT."Also:"we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the incorrect routing of your package by the shipper, or the unavailability of the addressee."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this does not resolve my complaint.
The response of the Pins Fast is not acceptable They do not want to take responsibility for defective products
Regards,
*** ***

Please review the terms and conditions of our website that you agreed to via checkbox when you ordered onlineSpecifically, the sections which state the following:"Due to the extreme volume of pins ordered and produced between the dates of May 1st to July 31st there will be no delivery
guarantees for any custom products implied or offered between this time period.""All sales are finalDue to the custom nature of the products we manufacture, all sales are finalOnce an order has been placed, it may not be canceled for any reason.""WE DO NOT WARRANT OR GUARANTEE THE DEMAND FOR OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.""This agreement is the entire agreement between the Pins Fast Network and our customers and supersedes any other communications via email or telephone with respect to this promotional products order."We will send your pins via registered mail in order to ensure that you receive themIf you deny the package or is the address is not deliverable, it does not excuse you from you obligation to pay usSee the "Shipping Your Product" section of our terms stating the following:"...we cannot guarantee our deliveries nor be held responsible for delays in shipping which are beyond our control, such as inaccurate/undeliverable address information, U.S./Foreign Customs procedures, the incorrect routing of your package by the shipper, or the unavailability of the addressee."If you claim that you did not receive the custom jewelry items when it can be proven that you did sign for them and show your ID to a postal worker, you will be charged with Mail Fraud, which is a Federal OffenseWe feel strongly about paying our American artists and craftspeople, and we hope you understand the gravity in our determination to uphold the law.Pins Fast is capable of producing Rush Pins in hours or less, so if you are under a tight deadline you should order our rush pinsWe cannot make this decision for you, as we cannot understand your unique circumstances per se.We hope that you can appreciate all that we do for our customers to receive Pins FastOur policy is to share this heart of gold for everyone, but never to have a bleeding heart for a few who fail to understand the rulesIf you agree to the terms we will take your written legal statement as fact, and we will ignore other statements you make to the contrary.With that being said, we may choose to ignore repeated attempts by a customer to renegotiate our agreement or to begin a dialog which is in fact treacherousWe hope that you will respect our family business and our agreement together.Sincerely,Robert BennettOwner / ManagerPins Fast

Revdex.com:Thank you for conveying the email.  I communicated to the business, that if that had been voiced before the guaranteed delivery date, that I would have maybe considered - or at least it could have been discussed.  This order was for an event this week and we're distributing them tomorrow.  The business, having waited to say they could not fulfill the commitment until pressed, has missed the window for our order.Also - please note, that in the same emails where the date was guaranteed, the subject was 'rush pins.'  Regardless: the owner's guarantee of 6/23 delivery was essential to the order, regardless of terminology.

Every customer at Pins Fast is required to sign these terms and conditions:All sales are final. Due to the custom nature of the products we manufacture, all sales are final. Once an order has been placed, it may not be canceled for any reason.Pins Fast does not issue refunds, give credits or offer...

discounts. As mentioned previously, if one of the products we manufacture is found to be defective, we will gladly replace it (at no additional charge to you). We only require that you email us an image of the defective product(s) to us within 30 days of receipt.Disclaimer of Warranty:WE DO NOT WARRANT OR GUARANTEE THE DEMAND FOR OR FITNESS OF THE PRODUCTS WE MANUFACTURE FOR ANY PARTICULAR PURPOSE, USE OR EVENT.Pins Fast has Very Satisfied Customers who return each year - There is not enough space to type the positive reviews:

I sent it to you from my other email account - thinking that it might be cleaner.  Copying here too, in case it is easier for you.  (Not sure I can add that many lines.) In addition to it being "Rush Pin" in the subject, as you'll see - I’d forgotten that even my original note (the very first one at the bot[redacted]) specified the need for 6/23.  The original request was 6/13 - specifying a need for delivery on 6/23.....then it was guaranteed on 6/24.  The emails are below. The copy-paste looks odd on my screen through this tool.  Let me know if I need to resend and/or if you didn't get from my other email.  From: [redacted] [mailto:[redacted]@pinsfast.com] Sent: Wednesday, June 14, 2017 12:05 PM To: [redacted] <[redacted]> Subject: Re: Rush Pin   Great, thanks!     On Wed, Jun 14, 2017 at 1:00 PM [redacted] <[redacted]> wrote: Done.  Thank you – I look forward to getting them.   From: [redacted] [mailto:[redacted]@pinsfast.com] Sent: Wednesday, June 14, 2017 11:43 AM To: [redacted] <[redacted]> Subject: Re: Rush Pin   Yes, please proceed with the order. On Wed, Jun 14, 2017 at 12:26 PM [redacted] <[redacted]> wrote: Thanks.  Looks great.  And to confirm – 6/23 in-hand is guaranteed?  If so – I’ll go ahead and place the order.   From: [redacted] [mailto:[redacted]@pinsfast.com] Sent: Wednesday, June 14, 2017 11:23 AM To: [redacted] <[redacted]> Subject: Re: Rush Pin   [redacted],   Please follow this link to your pin design page. You can see the design, total price and order securely online at:   https://pinsfast.com/order-lapel-pins/100-bucks-basketball-trading-pins-proof-1/   If you need any changes please let us know, revisions are free.   Thank you!   On Tue, Jun 13, 2017 at 6:52 PM [redacted] <[redacted]> wrote:     I submitted a request for quote on the below through your web site.  Please let me know if I could get 100 of these by 6/23 and what the delivered cost would be.   Thank you.   [redacted]     -- [redacted] PinsFast.com [redacted]@pinsfast.com 1-877-[redacted] -- [redacted] PinsFast.com [redacted]@pinsfast.com 1-877-[redacted] -- [redacted] PinsFast.com [redacted]@pinsfast.com 1-877-[redacted]