International Cruise & Excursion Gallery, Inc.

Re: [redacted] We would like to thank you for bringing Mr. [redacted]’ correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our...

resolution concerning this matter. According to our records, Mr. [redacted] purchased a Government Vacation Rewards Select Access Membership on January 5, 2015. The cost of the membership was $1,999.00, with a down payment of $99.00 and ten (10) monthly payments of $199.00. Mr. [redacted] claims he contacted our agency and spoke with Supervisor Jennifer and informed her he had lost his job and was unable to continue with his monthly payments. He further stated Jennifer would not allow him to cancel the service and he has subsequently been charged $199.00 for the past four months despite his request to cancel. Our records indicate that Mr. [redacted] purchased the membership extension on January 5, 2015, and paid the required deposit. On or about February 18, 2015, Mr. [redacted] contacted our agency to inform us he had lost his job and was unable to afford the membership any longer. He was offered the option of reducing the payments on the account, which he declined. Mr. [redacted] was informed that he was outside of the rescission, therefore, he could not cancel and receive a refund. Based upon Mr. [redacted]’ circumstances, it appears he cannot remain in the program and in the interest of customer satisfaction; we have cancelled the membership effective June 5, 2015, and issued a refund for $597.00. We have retained the $99.00 down payment and one (1) monthly payment of $199.00 made in February of 2015 as Mr. [redacted] called our agency to advise us of his financial difficulties after the payment had been processed for the month. The refunds were issued back to the credit card we have on file. Please note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution Mr. [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Again, per their website at GVR Travel, it specifically states that you are under no obligation to attend a sales event. If that is the case, why was $25 dollars held from my card? Why were we forced to attend and if we failed to do so, I would lose the $25? They specifically state in their policy I was under no obligation. Why were we told that when we attend a forced sales event that we would get a buffet that morning and screamed at my a little lady telling me we can not have any? This was such a wonderful experience we had. When dealing with GVR, Steven told me that someone higher up would get back to me the following week. That was again something GVR failed to do. It was not until around May 20th, that a [redacted] called. She stated she would look into this and give me a call on Monday. Lets guess the outcome of this? Again, they failed to call me back after their supposed investigation. How can a company advertise something and yet, they do not follow through? They say they spoke to Westgate Resort and said we were not to attend a sales event, that again is a lie. During the Sales event, a supervisor sat down with us after we continuously told her we were not here for this. They both were getting irate because we were wasting their time. They wanted to know what room we were in and who booked our trip. I told them who and they had never heard of GVR before. Now, we were put in a very uncomfortable position feeling that somehow we had not lived up to some agreement for this event and a possible threat of losing our room. This again was such a wonderful trip. She left to go check, and under our reservation, we were booked for a sales event. That means that Westgate had paid for the trip. People just do not pay to attend a sales event. These are comped. From dealing with GVR, it is apparent that their business methods are a scam and only out to rip off their customers. This is typical in todays world, where companies could care less about their customers and refuse to believe their issues. They failed to call back twice after I was told they would, they have failed to honor their agreement cited in their terms. I believe that due to their unethical business methods, that they need to refund me what they took since they falsely advertised. Also, all we have to do is also do an internet search and tons of complaints about GVR come up and how they treat military, veterans or government employees. Like all the other people out there, we have no clue why MWR even has them attached with so many complaints. MWR needs to get rid of GVR.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Dear Revdex.com: 
While I am appreciative of the partial refund, I am rejecting this outcome because (and I am not surprised) they did NOT review good enough. There is nothing more frustrating than dealing with a business that is not on point with ‘their business’.  I should not even have to go through all of this.

Ms [redacted], the Resolution Specialist stated in her letter, "Ms. [redacted] paid only $50.00 of the required down payment." 

According to my bank statements and as I stated in my original complaint:

I made an initial payment of $99.00 April 18th.  Please see page 4 on my bank statement which is attached.

I was then told by the International Cruise and Sales team that I could upgrade my package with an additional 50.00 down. I explained I did not have 50.00 at the moment but could pay it the following week.

They accepted and $50.00 was paid April 25th and this too can be seen on this same bank statement, which is attached. Therefore the FULL down payment of $149.00 WAS paid. 

I then paid:

$75.00 June 24th

$75.00 July 23rd

$75.00 August 23rd.  

After those payments, I decided to pay it all off on September 9th for $1125.00.  Paid in full. For a total of $1499.00. 

Maybe they can research again and find the $99.00 they say I did not pay in their “thorough research”.  If their research and records do not show it, then maybe they should look into possible theft instead of trying to keep making it look like I do not know what I'm talking about. 

This should actually justify my point. This is not the first time there was a dispute in what I was saying. Upon the many ‘mistakes’ I have encountered with International Cruise and Excursions, I am not happy at all with having to verbally go back and forth with some of your unprofessional and untrained employees and now in writing with the Resolution Specialist because they did not ‘research thoroughly’ and International Cruise and Excursions has done nothing but waste so much of my valuable time on something that could have been taken care of a while back.  

Thank you again, Revdex.com for your time in this matter.

[redacted], M.A., HS-BCP

Regards,

September 8, 2016

Re: [redacted] Dear Sir/Madam:

We have conducted a further review of Mr. [redacted]’s inquiry and found that he had provided the four names of the guests to Mr. P** at the time of the resort booking; however, he was not informed of the additional fees for the 3rd and 4th guests. Consequently, Mr. [redacted] cancelled the resort reservation the following day without allowing our agency an opportunity to rectify the matter in a satisfactory manner.

Unfortunately, Mr. [redacted] is still outside of the rescission period. Although he was not informed of the additional fees, the fact still remains that he is beyond the timeframe to cancel and receive a full refund. However, due to the lack of information about the fees for the 3rd and 4th guests, in the best interest of customer satisfaction, we are offering Mr. [redacted] $200.00 in Vacation Cash to use toward other vacation options, including a resort stay should he so desire.

We are requesting that Mr. [redacted] contact our agency if he wishes to accept the offer, at which time we will add the vacation to his account. The vacation cash will have an expiry date of one (1) year from the date it is applied to the account. Mr. [redacted] may contact the following number, [redacted] ext. [redacted], between the hours of 8:30 am to 5:00 pm, Monday through Friday to have the vacation cash applied. If we do not hear from Mr. [redacted] by the end of business on September 13, 2015, then this matter will be closed and no further compensation will be offered.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Best Regards,

Shannon P[redacted]

Resolution Specialist

Office of the President

August 10, 2016 Re: [redacted], Case No. 11568428, Our Account ID # [redacted]Dear Sir or Madam:Our records indicate that Mr. [redacted] payments are set up on an autopay as he indicated.  Those payments are due on the third of each month.  Mr. [redacted] issue is a result of his payment not going through when our system made the attempt to charge his credit card on file.  Consequently, when Mr. [redacted] credit card is declined, his certificates are blocked for use until the payment is made.  This was explained in detail to Mr. [redacted] when he contacted our agency and spoke to Justiniano on June 5, 2016.  Mr. [redacted] said to Justiniano that he would look into why the payments did not go through and would call us back. Mr. [redacted] did not call back regarding the reason for the payment decline.There was a previous issue with Mr. [redacted] account in May that has been resolved.  Apparently, when our system charged his credit card on May 3, 2016 (the payment due date), that particular payment cleared; however, the bank later reversed that payment indicating that they had paid the payment in error, which left Mr. [redacted] account delinquent at that time.  Mr. [redacted] bank sent the payment through on May 20, 2016, which brought his account current through the May payment.  The June 3rd payment, as mentioned above, was declined on June 3rd; however, it did clear on June 7, 2016.Our system has a feature for a one time request to skip a payment.  It appears Mr. [redacted] utilized that option on July 3, 2016, and skipped the July payment.  His account is now showing delinquent for the August 3, 2016 payment, and therefore his certificates have been blocked.  As previously mentioned, in order to unblock his certificates, he will need to bring his account current or make payment arrangements with our customer service department at ###-###-####, extension [redacted].  Any of the agents will be happy to assist him.Sincerely, Jannelle B[redacted]

May 11, 2016

Re: [redacted] Case File No. 11441417

Dear Sir or Madam:

We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and...

documented our findings, and we would like to provide you with the facts and our resolution concerning this matter.

Our records indicate that Ms. [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on May 3, 2014. The cost of the upgrade was $1,999.00, with a down payment of $99.00, followed by eighteen (18) payments of $114.45 per month. Ms. [redacted]’s current account is paid in full.

We reached out to Ms. [redacted] today due to the confusion regarding her 100,000 points. In the interest of customer satisfaction, we have agreed to reactivate her 100,000 points for a period of ten (10) years from the date of purchase. Ms. [redacted] was very happy and indicatd that she would be contacting the Revdex.com to withdraw her complaint.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Sincerely,

Jannelle B[redacted]

Resolution Specialist

Office of the President

We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this...

matter. According to our records, [redacted] called our agency on June 4, 2014 and requested to book a week stay at the [redacted] for the week of December 8, 2014 through December 15, 2014. She was specific about where she wanted to stay and when. Fortunately that week was available, so the booking was completed. During this conversation, no amenities or their availability were discussed. In [redacted] complaint, and during our conversation of February 2, 2015, she mentioned that the place was closed down for repairs to the pool and other activities, WI-FI was not working properly, poor cell phone service as well as the restaurant being closed. I did contact the resort to discuss [redacted] complaint issues, and found that the pool and sauna were closed for repairs during that week in December. I was told that the resort was seasonal and that the main restaurant was open every night for dinner and the [redacted] was open for breakfast and lunch. The [redacted] menu did have a substantial selection for both breakfast and lunch. [redacted] reported that the WI – FI was not working on December 9th and I was assured by the resort personnel that it was repaired that same day. [redacted] did have some connectivity issues with her cell phone, which is due to the very remote location of the resort itself, and has nothing to do with the resort or the travel agency.. I was also informed by the front desk, that there was a note in the file that [redacted] indicated to the front desk while checking out, that she felt that the resort staff was helpful and friendly, but they were just bored and wanted to go somewhere where there were more activities available other than bike riding and horseback riding. I spoke to [redacted] again, today, and reviewed my findings. I let her know that we did book the resort and date she called in and specifically requested. The resort was located in a very remote location, which created some of her complaints, as well as being seasonal. I did advise her that we would not be issuing any compensation for those reasons. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

This company has good prices for vacation, but they are very sneaky with the charges and will always try to add more than advertised. They always have an excused for the extra charges and will always quote the small letter the y know people never read. Customer service is not willing to work with you and refunds are almost impossible. Be careful when booking with them, if you decided to do so.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[redacted], I do not uderstand why you continue to align yourself with the crooks at Explorer Cruise and Travel they are stealing Service Members money and you are letting it happen. I am the latest victim of this company and was completely let down they do not offer the best prices but instead inflate their prices to make enormous profits this is why they make you pay for everything upfront with no changes or cancelations cause by the time you figure out you been robbed you dont have a leg to stand on. And in addition to that the so called customer service that follows up with you is a service rep not a decision maker they only offer excuses with no results. Any kind of refund is not even a option this is totally unacceptable to the Service Members that trust you to protect our money way to go [redacted] . To the other Service Members that haven’t fell for this sham company or considering using their service DON’T DO IT! Spend your money with an honest business. Please, please did I say Please do not use this company or you will be sorry.

We would like to thank you for bringing Mrs. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.We have reviewed Mrs. [redacted] inquiry and in the best interest of customer satisfaction, we have cancelled her account effective May 27, 2015 and issued a refund for $500.00. The refund will be processed in seven (7) separate transactions as follows; six (6) payments of $75.00 and one (1) payment of $50.00. The refunds will be processed back to the credit card on file ending xxxx-[redacted] exp. 1/2016.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards,[redacted]Resolution SpecialistOffice of the President

June 8, 2016

Re: [redacted] Case # [redacted]

Dear Sir or Madam:

Our records indicate that Ms. [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on July 16, 2015. The cost of the upgrade was $1,999.00 with a down payment of $199.00 and...

eighteen (18) monthly payments of $112.00 per month.

As standard policy, we conduct a sales validation, at time of sale, which outlines the details of the membership upgrade. During this validation, which was completed on July 16, 2015 at 4:38 PM, Ms. [redacted] was advised that any booking reservation made through the program options were all subject to availability.

We certainly apologize for the service Ms. [redacted] referred to in her complaint. In addition, we have taken her feedback and provided it to the appropriate management to ensure we address any areas of opportunity with the service that was provided. It is our goal to provide our members with exceptional customer service.

At this time, Ms. [redacted] has surpassed the rescission period and we are unable to honor her request for a refund. However, as a courtesy and in the interest of customer satisfaction we have extended her cruise and/or resort certificate for an additional six (6) months from today’s date. She can travel past that date, however, the vacation needs to be booked by that date.

Should Ms. [redacted] choose to cancel her membership and, as mentioned above, receive no refund, she can contact our customer service department at ###-###-####, Option #5, extension 2506. She will not be charged for any future payments should she choose to cancel.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Sincerely,

Jannelle B[redacted]

Resolution Specialist

Office of the President

[redacted] Case # [redacted] Dear Sir or Madame:

We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we...

would like to provide you with the facts.

Our records indicate that Ms. [redacted] purchased a vacation membership on April 29, 2011. The terms and conditions that dictate such memberships clearly state the membership can be used only by Ms. [redacted] and her family and friends.

Unfortunately, after investigating, we determined that Ms. [redacted] failed to abide by the terms and conditions related to her account by using the account for commercial purposes. In accordance with the terms and conditions dictating her membership, we cancelled her account and it is not available for use now or in the future.

We would like to thank you for the opportunity to clarify the status of this matter by allowing us to provide and explain the additional facts involved.

Sincerely, B[redacted] Jannelle Resolution Specialist

Office of the President

Re: [redacted] Dear [redacted]: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter. We have furthered reviewed [redacted] inquiry and would like to provide the following information about the rescission period and resort availability. It is with our understanding that [redacted] had requested specific dates of travel for a resort vacation. It is her claim she was informed at the time of purchase she could travel at any time on any date. According to our records [redacted] was advised of the following during a recorded sales validation: Resort stays are based on availability. Based on the unit size of your resort accommodations available at the time of booking, friends and family may stay with you. [redacted] does have the option to travel anytime on any date, however, the destination of choice must be available at the time the request is made, which [redacted] confirmed she understood when she purchased the package. Furthermore, [redacted] did not have ten (10) days to make a travel decision to book a vacation for her family, but she did have ten (10) days to review the package to determine if she wished to keep it or rescind the purchase. Our records, reflect that she viewed the website ([redacted]) on 11/14/14 the day after purchasing. Upon review had [redacted] clicked on the tab “General Terms” at the bottom of the page she would have been able to review the following rescission period: Paragraph 4; A Redeemer may rescind the [redacted] package purchase within ten (10) days of receipt of the [redacted] package by calling [redacted] or by providing written notice to [redacted] Travel Packages c/o Our Vacation Center [ICE], [redacted] Attn: Cancellations. At this time our position remains the same. [redacted] was provided with the necessary information to make an informed decision on whether she wished to keep the package or cancel within the rescission period. She was advised that the resort reservations are based on availability, time of season, and location at time of purchase. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

December 13, 2013

Re: [redacted]

Dear Sir or Madam:

We would like to thank you for bringing Mrs. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and...

documented our findings and we would like to provide you with the facts and our resolution concerning this matter.

According to our records, Mrs. [redacted] purchased a Government Vacation Rewards Select Access Membership on September 12, 2013. The cost was $1,999.00 with a down payment of $449.00 and four (4) monthly payments of $387.50 until the membership was paid in full. The file history shows that on the date of purchase Mrs. [redacted] took advantage of the pay in full option and paid off the membership in two (2) payments of $449.00 and $1,550.00.

On December 3, 2013 we received a fraud dispute from [redacted]. [redacted] of the FA-E/Exchange Credit Program regarding the aforementioned membership. We researched the matter and have determined that Mrs, [redacted] left a voice message with our call center within the ten (10) day recession period but was not available for a conversation with our customer service representative until well after the expiration of that recession period. In that later live telephone conversation, she indicated her desire to rescind the membership agreement. For purposes of resolving this matter appropriately, we will agree to recognize that Mrs. [redacted]’s voice message within the recession period is her election to rescind. Therefore, we can agree to the cancellation of the membership and issuance of a full refund.

Based on our findings and at Mrs. [redacted]’s request, we have now cancelled the referenced vacation membership as of December 3, 2013 and a refund in the amount of $1,999.00 has been processed back to her credit card on file ending in xxxx--####. The refund(s) was processed in two separate transactions; one (1) $449.00 down payment and one (1) payment of $1,550.00. It can take approximately three (3) to five (5) business days for the credits to be processed and refunded to the account depending on the financial institution Mrs. [redacted] banks with.

We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.

Best Regards,

Resolution Specialist

Office of the President

Beware of a very rude Mr.X who forces a cruise package down your throat and speaks to you as if you were a child. I am very surprised RCI allows such an insolent person to represent this part of their company. After being told that I would be able to cancel my package and receive a refund of my deposit I was given the run around and had to call back when I did not see the deposit back to my bank account. I again, unfortunately, was transferred to Mr. X who scolded me and said that I never called back and he wanted to know why I had agreed to the package in the first place and it sound to him like I was only concerned with the $99 and not in having a nice cruise, etc. Very, very rude and way out of line. After researching this package and discovering many negative reviews I didn't feel comfortable paying over $120 a month to be situated God knows where on some cruise ship. No thank you.

I am a past employee. After reading the reviews I figured I should share some background. I (like most employees) started out in RCI Cruise. I had a hard time personally selling this product because it felt like a huge scam. The company offers best price guarantee which is true and was my preference on selling cruises. We were told not to lie but to "increase the discount" when promoting a timeshare exchange for cruise discount. It was lying and damn near stealing. Ex: you give them your timeshare week (which they sell for lots of money) you pay $189 to exchange your week and they discount your cruise. Most cruise discounts are actually $199. So you saved $11 and they profit. The only exception is if you book a very expensive cruise. Then you might save up to $1200. RCI was a rip off. I switched departments after 6-9months. I stayed with the company another year after switching departments. I stayed there until I was fired the morning after I turned in my proof of pregnancy. Gotta love Az law.

This company does not care for its employees and makes it clear. They constantly change the commission structure to make millions but pay their employees as little as possible. They haven't changed their hourly ($10/hr since BEFORE 2007) employees have to work their as off for little in return, which means they put the pressure on their clients.

As I have many friends still at this company I can tell you there are some departments that are NOT a scam. Their membership programs like Platinum rewards (IPR) and Government Vacation Rewards (GPR) that give back a lot, IF you actually travel. These programs give you weeks at timeshare (yes those ones that the RCI people pay to trade in) for almost nothing. They also give you "free" vacations. Again you have to be someone that likes to vacation to see the huge value. Generally you pay 2-3k and get a couple cruises and resort stays, so it's worth 4-7k easily. (Again I know this because I sold cruises for a good while)

I hope this review helps to give insight. I read a lot of negative reviews about RCI Cruise and thought I would shine the light on how it actually works. If you bought an RCI timeshare and want to cruise, do yourself a favor don't exchange your week. Find an online site and rent out your week or gift the vacation week to a friend or family member. Then search around and get a good rate before calling to get your "lowest price guarantee".

Re: [redacted]: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would...

like to provide you with the facts and our resolution concerning this matter. Our records indicate that **. and [redacted] purchased an ICE Platinum Rewards membership upgrade on October 10, 2013. The cost was $1,499.00 with a down payment of $199.00 and eighteen (18) monthly payments of $81.22. There is currently a balance of $216.66. Our records, indicate that [redacted] completed a sales validation at the time of purchase. She was advised at that time she could review the terms and conditions and the benefits of the program via the ICE Platinum Rewards website. On the website is does indicate that the membership can be cancelled within ten (10) days of purchase to receive a full refund. We have no record that either **. or [redacted] exercised this option within the recession period. During the following year of purchase, **. and [redacted] used the membership services several times to book hotel stays using their points and vacation cash from the membership account. We have had one of our supervisors, [redacted], reached out to our member and [redacted] has been able to speak to **. [redacted] today. Their primary concern, at this time, was the fact that he and his wife thought that our policy for depositing weeks had changed, and that some of their vacation cash had expired. [redacted], explained to **. [redacted] that our policy had not changed; however, we have restructured the web site. [redacted] was able to show **. [redacted] on the web site that he still had the same options as before, they had just been moved to a different location on the web site. **. [redacted] was very pleased. **. [redacted] was correct, his vacation cash had expired. [redacted] agreed to extend the expiration date on the $573.00 of expired vacation cash, for an additional six (6) months from today. **. [redacted] was appreciative and indicated that he did not want to cancel and would continue with the membership and the payments. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

I thought I purchased lifetime membership in my [redacted] timeshare but what I actually purchased for $1,499 was more vacations. I didn't realize this until [redacted] asked me to renew my membership. By that time the 10 day cancellation policy lapsed. I never received a package as promised so I could not review the product. I did call them (it took me many phone calls to get to the right department) but I will not be getting a refund. Don't let their pushy sales people sell you this product unless you have lots of time and lots of money.

Re: [redacted]

Dear [redacted]

We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would...

like to provide you with the facts and our resolution concerning this matter. According to our records, [redacted] has not purchased any products or services through our agency but did sign-up for a free membership back in January of 2011. By signing-up for that membership, her provided permission to to telemarket offers to him. He has now requested to be removed from our phone and email campaigns. Effective November 4, 2014, we have marked [redacted]s account with a Do Not Call notation. Additionally, we have sent a request to our Dialer Admin team and requested that all information, including email addresses and phone numbers be removed from any dialer and email marketing campaigns. Once a request has been made, ICE will add the telephone number(s) to its Company Do Not Call List within thirty (30) days. It is the consumer’s responsibility to inform ICE if the consumer’s telephone number(s) change. During the removal period there is the possibility that [redacted]l can receive intermittent calls from our agency until the removal is complete. ICE complies with federal and state laws and regulation and is committed to protecting and respecting consumer privacy rights. ICE consults federal and state registries to ensure compliance with Do Not Call requirements. Consumers may place their number(s) on the National Do Not Call Registry by calling [redacted] or on-line at [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President