International Cruise & Excursion Gallery, Inc.

I would love them to fix it but they havent reached out to me...and everything they said is lies I have phone records that would show I was on the phone with them and [redacted], them and [redacted], them and [redacted] foe almost 5 hrs...so there is no new fixed itinerary in my emails....so I for-see problems when we reach the airport 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company response is not accurate at all & I have verified with my bank account and only $100 was refunded. This company has collected at least $360 since Nov 2014, so where is the rest of the funds?? This company is still playing games & full of BS!!!Regards,[redacted]

Re: [redacted]
Dear Sir/Madam:
We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you...

with the facts and our resolution concerning this matter.
According to our records, [redacted] purchased a 3-7 night resort vacation certificate for $99.00 that entitled her to purchase select hotel stays for $99.00 or less per night.
It is [redacted] claim that she was in a [redacted] store when she was approached by a representative who went over his sales presentation, and that she found the presentation convincing. [redacted] further states the representative informed her that if she purchased the $99.00 vacation package, and for any reason she was unsatisfied, she had 10 days to receive 100% of her money back.
[redacted] further stated that prior to activating her package she did some research and found inauspicious reviews from different sources. Approximately eight (8) days after having the package she attempted to cancel, but was unsuccessful in her attempts. She notes that after several attempts she finally she spoke to one agent, who informed her that she had cancelled the transaction and it would take 30 minutes to process, but she never received the refund. [redacted] states she spoke with a second agent, who informed her that she was unable to cancel and receive a refund. As a result of this experience [redacted] is unhappy with the service she received from [redacted] Vacations.
Based on [redacted] experiences, [redacted] decided not to keep the package. After thorough review and in the interest of customer satisfaction, we have cancelled the transaction effective August 28, 2015, and a refund will be issued for $99.00. The refund will be issued back to [redacted] credit card that we have on file. Please note that a refund can take approximately seven (7) to ten (10) business days to receive, depending on the financial institution [redacted] banks with.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
[redacted]
Resolution Specialist
Office of the President

Re: [redacted] Case # [redacted] Dear Ms. Glass: We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide...

you with the facts and our resolution concerning this matter. Our records indicate that Ms. [redacted] purchased a Sears Vacation package on November 8, 2014. The cost of this package was $1,999.00 with a down payment of $199.00 followed by thirty-six (36) monthly payments of $62.38. In Ms. [redacted]’s complaint, she has indicated that her primary concern is that she can not view her account, so she can not tell how much she has paid into her account, or what her balance is. When Ms. [redacted] purchased her vacation package, we included instructions, along with user name and password, on how to access the web site to manage her account. Ms. [redacted] can access mypaymentmanager.com and use the user name and password included in her purchase documents. I have further reached out to Ms. [redacted] and left her a message with my contact information. I will be happy to assist her with the web site in order that she may manage her account on line in the comfort and convenience of her own home. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

Re: Erika Shaffe[redacted]
Dear Sir / Madam:
We would like to thank you for bringing Mrs. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you...

with the facts and our resolution concerning this matter.
According to our records, Mrs. [redacted] purchased a Government Vacations Rewards Select Access Membership on December 30, 2016. The cost of the membership was $1,999.00 with a down payment of $99.00 and eighteen (18) monthly payments of $114.56. The membership also included 75,000 Reward Points, $2,000.00 Savings Credits, and $29.00 Annual Renewal.
It is the claim of Mrs. [redacted] that at the time of purchase she was advised that she could use her Savings Credits toward Disney tickets and she could book accommodations for 6 people and only pay the taxes and fees. Subsequently, when she booked the hotel stay she was informed there would be additional charges in excess of $445.00. Furthermore, the Savings Credits cannot be applied to the Disney tickets as verified in the sales call that occurred between her and R. Rhodes on December 30, 2014.
Since receipt of Mrs. [redacted]’s complaint our agency has attempted to reach the member to address her concerns, however, we have not successfully made contact. Our latest attempt occurred on February 22, 20116, at which time we left her a message at her home number requesting that she contact our agency to further discuss. We are requesting Mrs. [redacted] contact our agency at 1.[redacted] and speak with Edgard G., who is a Supervisor that will be working with Mrs. [redacted] to resolve her concerns.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

Re: [redacted] # [redacted]
Dear [redacted]:
We would like to thank you for bringing **. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide...

you with the facts and our resolution concerning this matter.
Our records indicate that **. [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on August 28, 2014 The cost was $1,499.00 with a down payment of $99.00 and eighteen (18) monthly payments of $86.78 per month.
Based on **. [redacted]’s statement that she was unaware that her balance needed to be paid in full before using the points, the recorded sales validation was reviewed. The validation did include the statement that your subscription must be paid in full 90 days prior to redeeming your points, and **. [redacted]’s response was “okay”.
However, based upon **. [redacted]’s statement that she did not want to remain in the program and in the interest of customer satisfaction, we have cancelled the membership effective October 16, 2014 and a refund will be issued for $99.00 plus the one payment of $86.78 which was made on September 21, 2014. The refund will be issued back to the star card we have on file. Please note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution **. [redacted] banks with.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Sincerely,
[redacted]
Resolution Specialist
Office of the President

We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this...

matter. According to our records Ms. [redacted] purchased a Sears Registry Vacations package on September 18, 2013. The cost of the package was $999.00 with a down payment of 99.00 and twelve (12) monthly payments of $75.00. To date the package has been paid in full. It is Ms. [redacted] claim that when she purchased the package she was advised she could convert her cruise certificate into a resort certificate. Ms. [redacted] made this request as she was not interested in cruising. She further states she has contacted our agency several times and has been advised that the certificate will be converted; however, it must be completed by the manager. Unfortunately, the conversion has not taken place and Ms. [redacted] has not been able to book the resort vacation. Based on the information reviewed in the complaint Ms. [redacted] was advised she could convert her cruise certificate to a resort certificate; however, it appears the delay has occurred because the cruise certificate in question is only for 3/4 nights. In order to convert the cruise certificate to the resort certificate the length of the cruise must be a 7-night certificate. It appears this is not a fact that was explained to Ms. [redacted]. In the best interest of customer satisfaction, we are honoring Ms. [redacted] request to use her cruise certificate for a resort stay. We have made contact with the appropriate departments and made them aware of this matter. Ms. [redacted] will need to contact the following individual who will assist with booking her resort stay: Sears Vacations – Robert Hillman ###-###-#### / Ext. [redacted] Tuesday and Thursday 9:45 am to 7:15 pm Wednesday 8:00 am to 4:30 pm Saturday 7:00 am to 5:00pm We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

I I apologize for the incorrect information. The account number is 11 51 308. T The account is in my wife's name Kristin [redacted]. Her email address is [redacted]@gmail.com. our phone number is [redacted] This complaint is in reference to RCA booking confirmation number [redacted]. Thank you for your help.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  I feel that it is unfortunate that these measures had to be taken in order to receive good customer service from ICE.  I hope that this company will take heed to the many complaints have been filed in addition to mine and improve their business practices.
Regards,
[redacted]

We would like to thank you for bringing Mr. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this...

matter.According to our records, Mr. [redacted] booked a cruise for [redacted] Cruise Line on the [redacted] [redacted] departing February 28, 2015 to the Eastern Caribbean for seven (7) nights.Records reflect that, Mr. [redacted] booked the cruise using his cruise certificate, which afforded him a discount on the cruise. After applying the certificate he had an out of pocket expense of $1,659.37 plus the cost of insurance for $299.00.  Both of Mr. [redacted]’s balances were paid on February 14, 2014 at the time of booking. However, there was a balance owed on the booking by the agency for the use of the cruise certificate. The balance owing was due to [redacted] Cruise Line on December 15, 2014.Accordingly, on December 1, 2014 Mr. [redacted] contacted our agency to advise that he was trying to book a cabana ([redacted]) and pre-reserve some shore excursions, but he was unable to do so because our agency had not paid the final payment for the booking.  Our standard policy is the final payment is made on the booking from the agency approximately forty-five (45) days prior to the sailing date to the cruise line.In efforts to resolve this matter and in the interest of customer satisfaction, we made the final payment to [redacted] Cruise Line from our agency on December 4, 2014. The booking is paid in full and Mr. [redacted] should be able to pre-reserve his shore excursions and book the desired cabana based on availability.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, [redacted] Resolution Specialist Office of the President

From the very first communication related to my vacation with [redacted] Vacation Sales rep, I had mentioned there were 4 people traveling. When the booking was done by [redacted] Vacation Sales Rep, he had asked me for names and birth dates of the 4 people travelling for vacation. I had provided all 4 names and birth dates. I again asked if there was any additional fees and I was told numerous times that there is no additional fee. I'm sure on reviewing your recorded calls, you should be able to clearly hear the conversation and agree with my true statement. In [redacted] Vacation's response, they have mentioned that I have used Cruise Vacation. I have only used up the Free Cruise Vacation certificate which was provided as part of attending their seminar and not enrolling the membership. The cruise certificates that are part of the membership are still intact and unused.Please refund my hard earned money ASAP. [redacted] Vacation is a hoax and have sold many people like me on best wholesale vacation rates which in turn are worst rates even compare to retail online vacation rates. Thanks,[redacted]

Re: [redacted] # [redacted] Dear Ms. [redacted]: We would like to thank you for bringing Ms. [redacted]’ correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide...

you with the facts and our resolution concerning this matter. Our records indicate that Ms. [redacted] purchased a [redacted] Vacation package on May 7, 2014. The cost of the package was $3,999.00 with a down payment of $399.00 and thirty-six (36) monthly payments of $124.76. Our records indicate on November 1, 2014 Ms. [redacted] called our agency to get a price on the [redacted] – [redacted] for November 14th and 15th. Our agent gave a price to Ms. [redacted] of $171.00 per night to include parking and continental breakfast for her family of 2 adults and 3 children. While receiving the price quote the call disconnected before the booking could be completed. Subsequently, before Ms. [redacted] contacted our agency back to complete the booking, she contacted the [redacted] to cancel a previously booked reservation. Upon contacting our agency to complete the reservation, Ms. [redacted] was not able to get in touch with her original booking agent, and thus she spoke to another agent who provided her pricing for the requested dates at the Hyatt, however, it was learned, at that time, the pricing previously quoted, was incorrect. The pricing previously quoted, indicated that parking and continental breakfast would be included for all parties. The original price quote of $171 per night includes the continental breakfast for 2 adults but no parking. In an attempt to resolve this matter, we have reached out to Ms. [redacted] via email as both the phone numbers listed on our file, and the one listed on the complaint are currently not in working order. We anticipate resolving this matter in a satisfactory manner for both parties upon speaking to Ms. [redacted]. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear[redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to provide...

you with the facts and our resolution concerning this matter. Our records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on January 9, 2015. The cost was $2,499.00 with a down payment of $249.00 and eighteen (18) monthly payments of $134.00 per month. Based upon [redacted]’s request to no longer remain in the program, and that his original request was received within the rescission period, and in the interest of customer satisfaction, we have cancelled his membership effective February 9, 2015 and issued a full refund The refund was issued to the star card we have on file. Please note the refund can take approximately seven (7) to ten (10) business days to post to his account depending on the financial institution [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted]: We would like to thank you for bringing Mrs. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with...

the facts and our resolution concerning this matter. According to our records, Mrs. [redacted]’ booked a resort stay at the Legacy Vacation Club Reno in [redacted]. The dates of travel were from 7/12/15 to 7/19/15. There was no out of pocket expense for the stay as Mrs. [redacted]’ applied her resort certificate ([redacted]) to the reservation. It is Mrs. [redacted]’ claim that due to some surrounding circumstances, she booked an additional stay for the same dates noted above at the Wyndham Flagstaff in [redacted]. Subsequently, she wanted to cancel the aforementioned stay in [redacted]; however, she was advised upon cancellation that her “free resort” certificate would be forfeited. Mrs. [redacted]’ stated in her inquiry that the terms and conditions she received does not indicate the resort certificate would be forfeited in the event of a cancellation, but rather that the vacation request is refundable up to 24 hours from the time the request is submitted. As a result of this matter Mrs. [redacted] has requested to have the resort certificate reinstated as the terms and conditions state that any monies paid to reserve this stay would be forfeited, not the certificate. After review of this matter and in the best interest of customer satisfaction, we have honored Mrs. [redacted]’ request. We have cancelled the resort stay at the Legacy Vacation Club Reno in [redacted] and reinstated her resort certificate ([redacted]). The certificate will expire on 03/07/2016. We would like to note that all reservations must be cancelled within 24 hours of booking, otherwise any monies and or certificates applied to said reservation will be forfeited at the time of cancellation. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Best Regards, [redacted] Resolution Specialist Office of the President

February 18, 2016
Re: [redacted] # [redacted]
Dear Sir / Madam:
We would like to thank you for bringing Ms. [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and...

we would like to provide you with the facts and our resolution concerning this matter.
Our records indicate that Ms. [redacted] purchased an RCI Vacation Package on April 25, 2013. The cost of the package was $1,699.00 with a down payment of $99.00, followed by twelve (12) monthly payments of $142.33. Ms. [redacted] did book her cruise to Alaska on April 30, 2014; however, the resort certificate expired and Ms. [redacted] was able to extend the booking date by paying the extension fee of $99.00 on January 13, 2016.
Our records indicate that Ms. [redacted] booked a resort stay at The [redacted] for a check in date of April 9, 2016. Unfortunately, there was a longer than normal time frame getting notification that the booking was not confirmed as the date selected was not available. All funds associated with this booking have been returned to Ms. [redacted]
Our travel department has reached out to Ms. [redacted] and re-booked her into The [redacted] to her satisfaction. As compensation for her inconvenience, and in the interest of customer satisfaction, we have also refunded her the $99.00 extension fee.
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President

September 23, 2016
Re: [redacted] Case # [redacted] Our Account ID # [redacted]
Dear Sir or Madam:
We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have...

reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.
Our records reflect, that on April 29, 2009, Ms. [redacted] participated in a [redacted] Vacation Club sale conversion which provided Ms. [redacted] $1,000.00 in vacation cash to be used towards her next cruise.
As standard policy, we conduct sales validation at the time of sale, which outlines the details of Ms. [redacted]’s sale conversion. This validation was completed by Joseph on April 29, 2009 at 11:35 AM. During this validation, Ms. [redacted] was advised that she had twelve (12) months to book her cruise utilizing the vacation cash.
We have reached out to Ms. [redacted] and been advised that there have been some extenuating circumstances that have prevented her from booking her cruise and using her vacation cash. In an effort to resolve this matter, we have agreed to extend her vacation cash to March 31, 2017. Ms. [redacted] was agreeable and understands that she can travel past that time, however, her cruise, utilizing the vacation cash, must be booked by the expiration date of March 31, 2017.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Sincerely,
Jannelle B[redacted]
Resolution Specialist
Office of the President

Tell us why here...April 4, 2016
Re: [redacted]

Dear Sir / Madam:
We would like to thank you for bringing Mr. and Mrs. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our...

findings and we would like to provide you with the facts and our resolution concerning this matter.
According to our records, Mr. [redacted] has not purchased a membership for the Preferred Passport directly through our agency; however, we have a partnered relationship with Pueblo Bonito at Sunset Beach through our Lifestyles Collection program
Unfortunately, our agency does not hold the contract referenced in the correspondence that has been received. The request to cancel the contract has to be sent directly to the Sales Administrator Manager at the following email address:
Briselda Ahumada
[redacted].com.mx
Ms. Ahumada will be able to look into the matter and determine what the next steps are with regard to a resolution of this matter.
We would like to thank you for allowing us to clarify the status of this matter by providing us with the opportunity to explain the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

March 6, 2017
Re: [redacted]
Dear Sir/Madam:
We would like to thank you for bringing Ms. [redacted]’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to...

provide you with the facts and our resolution concerning this matter.
According to our records, the Preferred Passport Program purchased by the member is based on our affiliated partnership with Pueblo Bonito Sunset Beach Resort. The $349.00 fee that was paid to our agency for a one year membership has been refunded to Ms. [redacted] as of 02/27/2017.
The refund has been issued to the credit card on file that was charged at the time of purchase. The refund can take approximately seven (7) to ten (10) business days to be credited to the members account depending on her financial institution.
We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.
Best Regards,
Shannon P[redacted]
Resolution Specialist
Office of the President

I didn't stay a week I stayed 3 days it was not for free Sears Vactions took 20,000 points off my account that should be returned back to my account

Re: [redacted] Case # [redacted] Dear Sir / Madam:We would like to thank you for bringing Ms. [redacted]s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.As mentioned in my previous correspondence dated January 25, 2016, Ms[redacted] was refunded for her entire 3 night stay at the Holiday Inn. She was refunded her two (2) **yaway payments from our company, as well as the $678.00 she was charged by the hotel on her departure.In order for Ms. [redacted]s to have her 20,000 points reinstated, she would have to contact our company and pay the fee for her 3 night stay. This fee would be $678.00. I have reached out to Ms. [redacted] but have not heard back from her. Ms. [redacted] can contact me at the following number to pay for her stay and I will be happy to reinstate her points. I can be reached at [redacted], extension [redacted] If we do not hear from Ms. [redacted] we will consider this issue closed.We would like to thank you for allowing us to c**rify the status of this matter by providing us with the opportunity to exp**in the additional facts involved.Sincerely, Jannelle [redacted] Resolution Specialist Office of the PresidentTell us why here...