International Cruise & Excursion Gallery

We would like to thank you for bringing Ms [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, Ms [redacted] ’s account was cancelled April 1, At the time of cancellation our agency did not refund the $deposit as it had been lost in a dispute/charge back by Ms [redacted] ’s financial institution As a result of the original dispute Ms [redacted] received a credit from her financial institution for $on March 12, On or about April 23, Ms [redacted] ’s financial institution issued a credit back to our agency as they found our explanation for the charge to be legitimate, which resulted in Ms [redacted] ’s account be debited back the $Subsequently, Ms [redacted] filed a second dispute at which time our agency was charged back the $on June 2, As it stands to date Ms [redacted] has received the $as a credit on her accountWe have made contact with her financial institution to inform them that we are not disputing the legitimacy of the charge and we have confirmed that Ms [redacted] can keep the $credit on her account Our agency has not attempted or made any additional charges to Ms [redacted] ’s account since the account was cancelledThe current activity occurring on her account is a result of debits/credits being issued due to the disputes that have been filed We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The only way I could get them to stop charging my bank account was to close the account all togetherI told them repeatedly that I was not happy with any option I was given and I was being forced to make a decision to keep them from withdrawing more funds out of my accountI can not accept a loss of $This is not rightI was never given an opportunity to get my money back because it was never an option given me by this companyI want my money back Regards, [redacted] ***

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, on August 6, [redacted] purchased a Government Vacation Rewards MembershipThe cost was $1,with a down payment of $and eighteen (18) monthly payments of $ It is with our understanding that [redacted] requested to cancel the membership on December 2, 2014, due to some unforeseen medical expenses and as a result he had run into a financial hardship Our records, indicate that [redacted] completed a sales validation at the time of purchaseHe was advised at that time he could review the terms and conditions and the benefits of the program via the Government Vacations Rewards website On the website it does indicate that the membership can be cancelled within ten (10) days of purchase to receive a full refundWe have no record that [redacted] exercised this option within the recession period As a goodwill gesture and in the interest of customer satisfaction, our agency granted [redacted] a partial refund of the membership on January 2, We refunded $1,583.32, which was the amount paid to pay the membership in fullWe retained the $deposit and three (3) monthly payments of $each as he did not cancel the package within the rescission period We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Best Regards, [redacted] Resolution Specialist Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I would like this Revdex.com Complaint re-opened against International Cruise & Excursion Gallery, Inc because my [redacted] card continues to be charged every month by Sears Vacations aka International Cruise & Excursion Gallery, Incfor the amount of $even though I have cancelled this within the parameters given (prior to days) Furthermore, I had spoken with as many people as I could get a hold of to listen to me at Sears Vacations, was told a supervisor had taken care of it and was assured this was taken care of but of course, it was not I have given proof to [redacted] and will now provide you with the same proof As for the telephone calls that were made, you will have to either believe me or I will sign a declaration stating the calls I made and things I said were true If they do not cease and desist with their unlawful acts, I will file a complaint against their corporation in the [redacted] for harassment and intentional infliction of emotional distressI am done trying to fight this the nice way I definitely want this reopened until I can get some sort of document stating it is truly over, even if that means I have to file an action with the Court.Any questions, call me here at work the number is below.Thank you Regards, [redacted]

We would like to thank you for bringing Mr [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have researched and documented our findings and we would like to provide you with additional details surrounding this matter Based on our review, Mr [redacted] booked a 7-day stay at the Presidential Villas at [redacted] in [redacted] ***, [redacted] The arrival date is October 12, through October 19, Mr [redacted] applied his 7-day resort certificate to the reservationThere were no additional monies paid out of pocket and travel protection was declined at the time of booking Mr [redacted] indicates he contacted our agency and requested to book a family vacation for adults with handicap accommodations and a partial kitchenOur records reflect that Mr [redacted] received the requested accommodations Upon review, we listened to the recorded call from August 27, 2014, between N [redacted] and Mr [redacted] During the call Mr [redacted] advised that there were only two (2) people being booked in the room with the possibility of family staying in the room for 1-nightsMs [redacted] verified that the requested hotel room would accommodate people Additionally, Ms [redacted] reviewed with Mr [redacted] that there would be a partial kitchen in the hotel roomThere was no specific discussion about the layout of the partial kitchenMr [redacted] stated during the end of their call that he needed handicap accommodations at which time Ms [redacted] advised him that she would make notations on the account; however, Mr [redacted] would need to contact the property directly to ensure he received the requested handicap accommodations We have contacted the property and learned that he has a confirmed reservation for a hotel unit; as bookedThe square footage of the unit is approxfeetAt no time during the recorded call did Mr [redacted] advise that he needed a larger room due to his needing to bring along his dialysis equipment At this time, the property is aware that Mr [redacted] has requested handicap accommodationsThe reservation is booked as a first come, first serve and the property will make every effort to assign him a handicap room upon check inMr [redacted] has the option of upgrading his hotel room to a one-bedroom; however, per the property their larger units are not handicap accessible and range in square footage from to sqftThe cost of the upgrade would be at the expense of Mr [redacted] In addition, we immediately researched the vicinity for alternative resorts and found that, unfortunately, there were none available We apologize in advance for any inconvenience this matter may have caused MrsRobertson and we would like to thank you for the opportunity to provide additional details surrounding this matter Best Regards, [redacted] Resolutions Specialist Office of the President

Re: [redacted] # [redacted] Dear Ms***: We would like to thank you for bringing Ms [redacted] ’ correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that Ms [redacted] purchased a [redacted] Vacation package on May 7, The cost of the package was $3,with a down payment of $and thirty-six (36) monthly payments of $Our records indicate on November 1, Ms [redacted] called our agency to get a price on the [redacted] – [redacted] for November 14th and 15thOur agent gave a price to Ms [redacted] of $per night to include parking and continental breakfast for her family of adults and childrenWhile receiving the price quote the call disconnected before the booking could be completedSubsequently, before Ms [redacted] contacted our agency back to complete the booking, she contacted the [redacted] to cancel a previously booked reservationUpon contacting our agency to complete the reservation, Ms [redacted] was not able to get in touch with her original booking agent, and thus she spoke to another agent who provided her pricing for the requested dates at the Hyatt, however, it was learned, at that time, the pricing previously quoted, was incorrectThe pricing previously quoted, indicated that parking and continental breakfast would be included for all partiesThe original price quote of $per night includes the continental breakfast for adults but no parkingIn an attempt to resolve this matter, we have reached out to Ms [redacted] via email as both the phone numbers listed on our file, and the one listed on the complaint are currently not in working orderWe anticipate resolving this matter in a satisfactory manner for both parties upon speaking to Ms [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on September 15, The cost of the upgrade was $1,with a down payment of $and eighteen (18) monthly payments of $per monthThe Government Vacation Rewards Select Access membership included 75,points, $2,in Savings Credit, that can be used to purchase additional vacations, wine and merchandise, a [redacted] and a $Cash CardThe complaint, filed by [redacted] indicates she felt misled while trying to book her cruise using her points and has requested to cancel her membership and receive a refund of all monies paidI spoke to [redacted] on February 5, and apologized for any confusion and let her know that because she no longer wishes to remain in the program and in the interest of customer satisfaction, that we would certainly cancel her membership and issue her a full refundWe have cancelled the membership and issued the refund effective February 5, in the amount of $initial down payment, plus the five (5) monthly payments of $totalling $The refund will be issued back to the star card we have on filePlease note that the refund can take approximately seven (7) to ten (10) days to receive depending on the financial institution [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

We would like to thank you for bringing Ms [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records Ms [redacted] purchased a Sears Registry Vacations package on September 18, The cost of the package was $with a down payment of and twelve (12) monthly payments of $To date the package has been paid in fullIt is Ms [redacted] claim that when she purchased the package she was advised she could convert her cruise certificate into a resort certificateMs [redacted] made this request as she was not interested in cruisingShe further states she has contacted our agency several times and has been advised that the certificate will be converted; however, it must be completed by the managerUnfortunately, the conversion has not taken place and Ms [redacted] has not been able to book the resort vacationBased on the information reviewed in the complaint Ms [redacted] was advised she could convert her cruise certificate to a resort certificate; however, it appears the delay has occurred because the cruise certificate in question is only for 3/nightsIn order to convert the cruise certificate to the resort certificate the length of the cruise must be a 7-night certificateIt appears this is not a fact that was explained to Ms [redacted] In the best interest of customer satisfaction, we are honoring Ms [redacted] request to use her cruise certificate for a resort stayWe have made contact with the appropriate departments and made them aware of this matterMs [redacted] will need to contact the following individual who will assist with booking her resort stay: Sears Vacations – Robert Hillman ###-###-#### / Ext*** Tuesday and Thursday 9:am to 7:pm Wednesday 8:am to 4:pm Saturday 7:am to 5:00pm We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedBest Regards, [redacted] Resolution Specialist Office of the President

Re: Ophelia Boston Case # [redacted] Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that [redacted] purchased a [redacted] Vacations Membership on January 31, The cost of this membership was $1,with a down payment of $and thirty-six (36) monthly payments of $per monthAccording to our records, [redacted] called our agency on February 2, requesting to cancel her membership, as she had thought about it and felt it would not work for themUnfortunately, our Customer Service department was not open at the time and [redacted] was told that she would receive a call back from one of the customer service agentsShortly [redacted] called back and was transferred to the wrong departmentWe have reached out to [redacted] to certainly apologize for the confusion in getting her to the correct department to resolve her requestBased upon [redacted] ’s request to no longer remain in the program, and that her original request was received within the rescission period, we have cancelled her membership effective February 4, and issued a refund of $The refund was issued to the credit card we have on file ending in xxxx—***Please note the refunds can take approximately seven (7) to ten (10) business days to receive depending on the financial institution [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] # [redacted] Dear Ms***: We would like to thank you for bringing Mr [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that Mr [redacted] purchased a [redacted] Rewards Select Access membership upgrade on April 30, The cost was $2,with a down payment of $and eighteen (18) monthly payments of $per monthOur records indicate that on May 30, 2014, Mr [redacted] called in and spoke to one of our customer service agents and indicated that he wanted to cancel his membership, due to financial issuesThe customer service agent let him know that we could assist him with lowering his payments and/or skipping a paymentHe declined and reiterated that he still wanted to cancelHe was informed that due to the fact that he was clearly outside the cancellation period, we would cancel the membership with no refund, and he would forfeit any funds already paid into the membershipHe did not want to lose the funds, so he decided to move forward with the reduced paymentsMr [redacted] called back later, on October 9, 2014, indicating that he would still like to cancelHe was told at that time, his membership would be cancelled, there would be no future payments, and the funds paid to date in the amount of $626.00, would be forfeitedUnfortunately, his membership was inadvertently not cancelled and an additional payment was charged to his credit cardThe payment of $charged on October 21, has already been reversed and refunded back to his credit cardI called and spoke to Mr [redacted] , today, and apologized for the delay in cancelling his membershipI also advised him that due to the delay, and in the interest of customer satisfaction, that we have cancelled the membership today and refunding him the amount of $paid in to the accountHe was very appreciative and accepted that as settlement of his complaintMr [redacted] is aware that it may take up to seven (7) to ten (10) business for the funds to show up in his account depending on the banking institution he usesWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] Case # [redacted] Dear MsGlass: We would like to thank you for bringing Ms [redacted] ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that Ms [redacted] purchased a Sears Vacation package on November 8, The cost of this package was $1,with a down payment of $followed by thirty-six (36) monthly payments of $In Ms***’s complaint, she has indicated that her primary concern is that she can not view her account, so she can not tell how much she has paid into her account, or what her balance isWhen Ms [redacted] purchased her vacation package, we included instructions, along with user name and password, on how to access the web site to manage her accountMs [redacted] can access mypaymentmanager.com and use the user name and password included in her purchase documentsI have further reached out to Ms [redacted] and left her a message with my contact informationI will be happy to assist her with the web site in order that she may manage her account on line in the comfort and convenience of her own homeWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Revdex.com:The 10-day recession period is not long enough, especially since the package is sent via postal mail and does not arrive immediately The recipient does not have enough time to review the material and respond within days The monthly payment is automatically charged to your credit card, for months, and the buyer should be able to cancel this entire package at any time - which I tried to do at the beginning of the offer.At no time was I told that the total taxes and port charges would be approximately $per cruise, in addition to the total $3299+ It was presented in a manner that made you feel as though the cruises and the resort stays would be covered in the $3299+ amount Because I was going to lose the $3299+ if I did not make reservations by 4/17/2015, I had to go forward and book the cruises I would like them to be more upfront with customers about the total estimated additional charges There are numerous complaints posted about this online I also do not feel that their offerings are very wide, there are just a few places to select, and the website for making the selections requires that you know where you want to travel - instead of letting you give a date and see all the available choices I have reviewed the response made by the business in reference to complaint ID [redacted] , and will wait until for them to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that [redacted] purchased an Ultimate Departures membership upgrade on August 13, The cost was $3,with a down payment of $and eighteen (18) monthly payments of $per monthOur records indicate that we received a request to cancel the membership on September 4, Our records also indicate, that our Finance Department received an email from [redacted] on September 5, requesting to adjust her monthly payments over monthly payments as opposed to the current monthly paymentsOur finance department made the adjustment, and [redacted] continued to make the monthly payments as scheduled for the next six (6) monthsNo further communication was received by our agency from [redacted] Based on the recent complaint we have received, dated February 10, 2015, and in the interest of customer satisfaction, we have cancelled the membership effective February 10, and returned all monies collected to the original credit card used for the purchase and monthly paymentsPlease allow between seven (7) and ten (10) days for the refund to post, depending on the particular banking institution used by [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Re: [redacted] Dear [redacted] ***: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would... like to provide you with the facts and our resolution concerning this matter. Our records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on September 16, 2014. The cost of the upgrade was $1,999.00 with a down payment of $99.00 and eighteen (18) monthly payments of $114.56 per month. The Government Vacation Rewards Select Access membership included 75,000 points, $2,000.00 in Savings Credit, that can be used to purchase additional vacations, wine and merchandise, a 7 day [redacted] or [redacted] Certificate, a 7 Day Preferred Inventory Resort and a $200 Cash Card. The complaint, filed by [redacted] indicates she felt misled while trying to book her cruise using her points and has requested to cancel her membership and receive a refund of all monies paid. I spoke to [redacted] on February 5, 2015 and apologized for any confusion and let her know that because she no longer wishes to remain in the program and in the interest of customer satisfaction, that we would certainly cancel her membership and issue her a full refund. We have cancelled the membership and issued the refund effective February 5, 2015 in the amount of $99.00 initial down payment, the three (3) monthly payments of $114.56 plus an additional lump sum payment of $500 totalling $713.56. The refund will be issued back to the star card we have on file. Please note that the refund can take approximately seven (7) to ten (10) days to receive depending on the financial institution [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

We would like to thank you for bringing Ms [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that Ms [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on February 26, The cost was $1,which included a $down payment, followed by eighteen (18) monthly payments of $Based upon Ms [redacted] request to no longer remain in the program, and that her original request was received within the rescission period, we have cancelled her membership upgrade effective March 5, and issued a full refundPlease note the refund can take approximately seven (7) to ten (10) business days to post to his account depending on the financial institution Ms [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] ***: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that **and [redacted] purchased an ICE Platinum Rewards membership upgrade on October 10, The cost was $1,with a down payment of $and eighteen (18) monthly payments of $There is currently a balance of $Our records, indicate that [redacted] completed a sales validation at the time of purchaseShe was advised at that time she could review the terms and conditions and the benefits of the program via the ICE Platinum Rewards websiteOn the website is does indicate that the membership can be cancelled within ten (10) days of purchase to receive a full refundWe have no record that either **or [redacted] exercised this option within the recession periodDuring the following year of purchase, **and [redacted] used the membership services several times to book hotel stays using their points and vacation cash from the membership accountWe have had one of our supervisors, [redacted] , reached out to our member and [redacted] has been able to speak to ** [redacted] todayTheir primary concern, at this time, was the fact that he and his wife thought that our policy for depositing weeks had changed, and that some of their vacation cash had expired [redacted] , explained to ** [redacted] that our policy had not changed; however, we have restructured the web site [redacted] was able to show ** [redacted] on the web site that he still had the same options as before, they had just been moved to a different location on the web site** [redacted] was very pleased** [redacted] was correct, his vacation cash had expired [redacted] agreed to extend the expiration date on the $of expired vacation cash, for an additional six (6) months from today** [redacted] was appreciative and indicated that he did not want to cancel and would continue with the membership and the paymentsWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would... like to provide you with the facts and our resolution concerning this matter. Our records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade. The cost was $1,999.00 with a down payment of $99.00 and eighteen (18) monthly payments of $114.56 per month. Records reflect there have been four (4) monthly payments of $114.56 plus the original down payment of $99.00 credited to this account. Based upon [redacted] ’s request to no longer remain in the program, and in the interest of customer satisfaction, we have cancelled his membership effective March 5, 2015 and issued a full refund. The refund was issued to the star card we have on file ending in XXXX --- 3376. Please note the refund can take approximately seven (7) to ten (10) business days to post to her account depending on the financial institution [redacted] banks with. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterIn the interest of customer satisfaction, we had agreed to cancel the previously mentioned Ultimate Departures membership and issue a full refundThis membership was, indeed, cancelled on February 10, and full refund was issuedI have contacted [redacted] via phone and advised her of the cancellation and refund and asked her if we could be of further assistance due to her rebuttalShe was a bit confused and thought we had issued her an extension, as opposed to a refundI assured her that her membership was cancelled and the refund issued to her credit card used for the purchaseI further advised her to contact her bank as sufficient time has passed to allow the funds to be posted [redacted] thanked me for the call and said she would contact her bankShe will call me directly should she need anything furtherWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, [redacted] purchased a Government Vacations Rewards Select Access extension on January 22, The cost of the extension was $1,with a down payment of $and eighteen (18) monthly payments of $Based on [redacted] inquiry she indicated that she purchased the extension and agreed to the down payment and the monthly payments associated with the programDuring the initial sales call she stated she was advised that she would have a personal concierge who would assist with her vacation needs and she would be able to receive all-inclusive benefits, to include airfare, stay, and mealsIn review, [redacted] made contact with our agency to take advantage of the program benefits and to utilize the assistance of a concierge and to inquire about booking a cruise vacationShe spoke with an agent who advised her that our agency does not offer personal concierge service and quoted her a price for airfare that was much higher than what was discussed at the time of purchase [redacted] states she informed the agent that the vacation she was intending to book was for approxpeopleShe was advised our agency offered the option of doing group bookings and she would have someone follow up with her the following daySubsequently, [redacted] did not receive a call with information about the group rate [redacted] also indicated that she contacted our agency to cancel the extension and was informed that a refund could not be issuedBased upon [redacted] statements she did not want to remain in the program and in the interest of customer satisfaction, we have cancelled the extension effective February 05, and a refund was issued for $The refund was issued back to the credit card we have on file ending in xxxx—***Please note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedBest Regards, [redacted] Resolution Specialist Office of the President