International Cruise & Excursion Gallery

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted] ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on September 19, The cost of the upgrade was $1,with a down payment of $and eighteen (18) monthly payments of $per monthThe Government Vacation Rewards Select Access membership included 75,points, $2,in Savings Credit, that can be used to purchase additional vacations, wine and merchandise, a day [redacted] Certificate, a Day Preferred Inventory Resort and a $Cash CardThe complaint, filed by [redacted] indicates she felt misled while trying to book her cruise using her points and has requested to cancel her membership and receive a refund of all monies paidI have reached out to [redacted] and let her know that because she no longer wishes to remain in the program and in the interest of customer satisfaction, that we would certainly cancel her membership and issue her a full refundWe have cancelled the membership and issued the refund effective February 5, in the amount of $initial down payment, plus the four (4) monthly payments of $totalling $The refund will be issued back to the star card we have on filePlease note that the refund can take approximately seven (7) to ten (10) days to receive depending on the financial institution [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The company response is not accurate at all & I have verified with my bank account and only $was refundedThis company has collected at least $since Nov 2014, so where is the rest of the funds?? This company is still playing games & full of BS!!!Regards, [redacted] ***

We would like to thank you for bringing Mrs [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matter.We have reviewed Mrs [redacted] inquiry and in the best interest of customer satisfaction, we have cancelled her account effective May 27, and issued a refund for $The refund will be processed in seven (7) separate transactions as follows; six (6) payments of $and one (1) payment of $The refunds will be processed back to the credit card on file ending xxxx- [redacted] exp1/2016.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, [redacted] Resolution SpecialistOffice of the President

We would like to thank you for bringing Mr. [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this... matter.According to our records, Mr. [redacted] booked a cruise for [redacted] Cruise Line on the [redacted] [redacted] departing February 28, 2015 to the Eastern Caribbean for seven (7) nights.Records reflect that, Mr. [redacted] booked the cruise using his cruise certificate, which afforded him a discount on the cruise. After applying the certificate he had an out of pocket expense of $1,659.37 plus the cost of insurance for $299.00. Both of Mr. [redacted] ’s balances were paid on February 14, 2014 at the time of booking. However, there was a balance owed on the booking by the agency for the use of the cruise certificate. The balance owing was due to [redacted] Cruise Line on December 15, 2014.Accordingly, on December 1, 2014 Mr. [redacted] contacted our agency to advise that he was trying to book a cabana ( [redacted] ***) and pre-reserve some shore excursions, but he was unable to do so because our agency had not paid the final payment for the booking. Our standard policy is the final payment is made on the booking from the agency approximately forty-five (45) days prior to the sailing date to the cruise line.In efforts to resolve this matter and in the interest of customer satisfaction, we made the final payment to [redacted] Cruise Line from our agency on December 4, 2014. The booking is paid in full and Mr. [redacted] should be able to pre-reserve his shore excursions and book the desired cabana based on availability.We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved.Best Regards, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear [redacted] ***: We would like to thank you for bringing [redacted] ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on November 21, The cost was $1,with a down payment of $and eighteen (18) monthly payments of $per monthOur records indicate that on February 28, 2014, [redacted] called in and spoke to one of our Customer Service agents and initially indicated that he wanted to cancel his membershipDuring that conversation, [redacted] thought that his points had expired, but was informed at that time, that he was mistaken and that he had years to use the points [redacted] then asked if he still had access to the $1,gift cards and was told that yes he did, and the Customer Service agent explained how he could take advantage of thoseHe did not cancel at that timeLater, on October 6, we received notice that [redacted] did not want to remain in the programWe felt, at that time, in the best interest of customer satisfaction, we would cancel his membership and return all funds paid into the account with the exception of the initial $as his original cancel request was after the cancel periodHe was agreeable to that, and was further advised that he would receive refund of the the six (6) payments of $which totaled $within seven (7) to ten (10) business daysHis membership was cancelled on October 7, Our records indicate that his funds were available on his star card October 16, We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] # [redacted] Dear Ms. ***: We would like to thank you for bringing Mr. [redacted] ’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughly. We have reviewed and documented our findings, and we would like to... provide you with the facts and our resolution concerning this matter. Our records indicate that Mr. [redacted] purchased a Sears Vacation package on October 23, 2013. The cost of the package was $2,999.00 with a down payment of $99.00 and thirty-six (36) monthly payments of $93.55. Mr. [redacted] has a current balance owing on his account of $2,497.20. Due to the fact that Mr. [redacted] no longer wishes to continue his membership, and in the interest of customer satisfaction, we have cancelled his membership effective January 7, 2015. Because his request to cancel is well outside the rescission period, Mr. [redacted] understands there will be no refund of the monies paid to date, and that there will be no future charges to his account. We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved. Sincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear [redacted] ***: We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterWe have reviewed [redacted] concerns further and have found the following; [redacted] purchased the package in August and had the opportunity to cancel the package within the rescission period [redacted] did not exercise this option during the respective timeframeTherefore, our agency’s position remains the same at this timeDue to [redacted] financial circumstances, we refunded him $1,Our agency has provided the member with a reasonable resolution in this matter [redacted] financial circumstances were not a factor during the four (4) months that he had the packageMoreover, if the financial matter was present during that period, our agency was not made aware of the matter by phone or in writing during the rescission period to receive a full refundWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedBest Regards, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterOur records indicate that [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on January 9, The cost was $2,with a down payment of $and eighteen (18) monthly payments of $per monthBased upon [redacted] ’s request to no longer remain in the program, and that his original request was received within the rescission period, and in the interest of customer satisfaction, we have cancelled his membership effective February 9, and issued a full refund The refund was issued to the star card we have on filePlease note the refund can take approximately seven (7) to ten (10) business days to post to his account depending on the financial institution [redacted] banks withWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

All refunds have been processed The refunds may be delivered in separate transactions as they were provided, depending on the financial institutionPlease allow the 7-business days to post to the accountIf all refunds have not posted withat time frame, please notify us and we will follow up with the banking institutions.Thank you, [redacted] ***Legal Affairs Manager

Revdex.com: I have spoken to the business directly and am accepting the resolution they proposed Thank you for your assistance Regards, [redacted]

Re: [redacted] # [redacted] Dear [redacted] ***: We would like to thank you for bringing ** [redacted] ***’s correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matter Our records indicate that ** [redacted] purchased a Government Vacation Rewards Select Access membership upgrade on August 28, The cost was $1,with a down payment of $and eighteen (18) monthly payments of $per month Based on ***’s statement that she was unaware that her balance needed to be paid in full before using the points, the recorded sales validation was reviewedThe validation did include the statement that your subscription must be paid in full days prior to redeeming your points, and ***’s response was “okay” However, based upon ***’s statement that she did not want to remain in the program and in the interest of customer satisfaction, we have cancelled the membership effective October 16, and a refund will be issued for $plus the one payment of $which was made on September 21, The refund will be issued back to the star card we have on filePlease note that the refund can take approximately seven (7) to ten (10) business days to receive depending on the financial institution ** [redacted] banks with We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involved Sincerely, [redacted] Resolution Specialist Office of the President

Re: [redacted] Dear [redacted] We would like to thank you for bringing [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings, and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, [redacted] has not purchased any products or services through our agency but did sifor a free membership back in January of By signifor that membership, her provided permission to to telemarket offers to himHe has now requested to be removed from our phone and email campaignsEffective November 4, 2014, we have marked [redacted] s account with a Do Not Call notationAdditionally, we have sent a request to our Dialer Admin team and requested that all information, including email addresses and phone numbers be removed from any dialer and email marketing campaignsOnce a request has been made, ICE will add the telephone number(s) to its Company Do Not Call List within thirty (30) daysIt is the consumer’s responsibility to inform ICE if the consumer’s telephone number(s) changeDuring the removal period there is the possibility that [redacted] l can receive intermittent calls from our agency until the removal is completeICE complies with federal and state laws and regulation and is committed to protecting and respecting consumer privacy rightsICE consults federal and state registries to ensure compliance with Do Not Call requirementsConsumers may place their number(s) on the National Do Not Call Registry by calling [redacted] or on-line at [redacted] We would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedSincerely, [redacted] Resolution Specialist Office of the President

We would like to thank you for bringing Ms [redacted] correspondence to our attention and for giving our organization the opportunity to research this matter thoroughlyWe have reviewed and documented our findings and we would like to provide you with the facts and our resolution concerning this matterAccording to our records, Ms [redacted] purchased a Westgate Premium Extension on October 10, The cost of the extension was $2,with a down payment of $and sixteen (16) monthly payments of $The extension was paid in full as of February 15, It is Ms***’s claim that she’s been paying a fee to our agency, who is fraudulently representing Westgate ResortsMs [redacted] indicated she has an account with Westgate, however, she is requesting a refund of all monies paid to our agencyBased on our records, Ms [redacted] spoke with one of our agents in the New Memberships Department on October 10, At the time of purchase Ms [redacted] was advised of the benefits she would receive for purchasing our product/servicesIn addition, Ms [redacted] completed a sales validation at which time the benefits were reviewed with her and she provided her credit card and authorized our agency to charge said card the monthly paymentsUpon review Ms [redacted] made her payments each month on time from the period of November 14, through February 15, 2014, our agency was never advised of any concerns surrounding the purchaseFurthermore, Ms [redacted] had access to the website for new members where she had an opportunity to further review the details of the program and the terms and conditions for cancellationUpon review of the website Ms [redacted] would have examined the rescission period, which was ten (10) days from the date of purchase to receive a full refundAt this time Ms [redacted] is past the rescission period and we are unable to honor her request for a refundWe would like to thank you for the opportunity to clarify the status of this matter by providing and explaining the additional facts involvedBest Regards, [redacted] Resolution Specialist Office of the President

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am unhappy with their response because they are a fraudulent companyAccording to Westgate they have no affiliation with this companyWhat this company claims to have offered they do not offerI called them last week to try to book a cruise with the program they offered because that's what they advertise and I was on the phone for over an hour being transferred to different peopleThen I had to be called back because their system claimed to be downWhen I gave them my Information, my name and contact # , they had no knowledge of me or my accountYet they know me when they were taking money out of my accountI called OVC on 4/9/@ 10:09am spoke with ***He said he was not affiliated with the cruise program and was not affiliated with WestgateGave me # ###-###-####@ 10:I called This was called Our Vacation Center where I spoke to [redacted] who gave me my RCI # which was the same as my Westgate # which was a little confusingShe said she knew nothing of the program I was referring to .She then switched me to another personI then spoke to [redacted] ext# [redacted] When I tried to explain the program***s response was " We do not get involved with packages or programs that are sold to you "He then asked me if I had any active certificatesI asked him how do I get a certificateHis response " we don't discuss any programs or certificates" .He then put me on hold and came back I said he could not book anything for me because I didn't have any pointsI don't know what points he was referring toHe then transferred me and I spoke to [redacted] @ 10:am Ext [redacted] @ Government Vacation RewardsI explained I have been transferred back n forth and I'm only trying to book a cruiseI was then transferred to Hector @ 10:46am Hector said he couldn't give me any information and the system was down and that was the reason why I was transferred all over the placeHe took my name and # and said he would call me back in an hourHe called back hours later saying he could try to find me a cruise but it would cost more then what I said the program called forWhat exactly does this company offer and what was the reason they charged me over $??? Are they really affiliated with WestgateSomeone isn't telling the truth .Regards, [redacted] ***