International Fitness

[redacted] contacted Member Service on 5/23/for a request to cancel her membership do to a move to Oklahoma Member Service gave the requirements stated on the agreement for a early cancellation which are as follows Move out of the area more thatn miles from International Fitness club proof of address would need to be submittedOnce that verification was received a request for $which is minus the $ealry terminaton feeThen the request would be submitted to Senior Manager for approval All of this information is on the agreement which was signed by ***.On 6/12/International Fitness was notified by their bank that [redacted] had done a charge back for the purchase of her membership in the amount of $ On 6/20/Member was emailed informing her that she still owed the $fee [redacted] stated that she would not pay the fee and felt that it was not owedThe terms of the agreement were explainded again [redacted] disputed the fee, and she was told that if the fee was not paid it would sent to a local collection agency.To date we still have not received verification of the move, which put this account in defaultInternational Fitness did give all respect to this member and has not request repayment of the $do to lack of proof of move The only request is the $early termination fee to be paid We have tried to work this out by not submitting $for repayment but requesting payment only for the $early termaination fee with out proof of move submitted

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

We had several phone conversations with [redacted] on his account.8/5/Member will be calling back to the club to update Credit Card info per Member Service8/Member said that he is not in control of his Credit Cards, we asked if we could get into contact with the person that is and he said he would tell them9/12/Contacted member again he said that he would discuss with girlfriend and all back with payment arrangements, he that he understood the account has not been cancelled and requires notice of cancel to stop M2M billing Member was sent billing for past dues 12/21/Left message in regards to past due balance, and also sent out statment ending collection 1/21/2017.Member per the written agreement is required to give a day written notice, we do not take a verbal cancellation We are going to take this out of collection, even though International Fitness had reached out to *** as you can see on several occasions Had the follow through been done this would have not been processed for collections

Member Service had contacted member on several occasions to make arrangements with [redacted] On 3/7/ member will be calling back to update cc info per member service, then on 5/5/a message was left and a statement sent out per notes on Member Service Program Do to no response member was sent to collectionsMembership billing is not determined by use of the club.If member did not want the membership a day notice is required to cancel the agreement if not received that account continues until receivedMember Service746-

Complaint: [redacted] I am rejecting this response because:I never once said I would be paying it, I had tried to cancel every time on the phone you guys are crooks and putting words in my mouthMy girlfriend even tried to call on my behalf to cancel

[redacted] signed an agreement on 2/17/2015 agreeing to pay 8 months on a contact. When completed with the eight months it rolled over to a month to month until a 30 day notice was given. I have attaced the contract and she did intitial the area to giving the 30 day notice. (Line 7)Do to... the terms on the agreement and no notice given to terminate the drafting we would not know that this account needed to be cancelled. Within 30 days it should have shown on her bank statement and she should have made contact with Interantional Fitness then, but it has been several months. We are only going by what we have in writing. Nikki P [redacted] International Fitness.

Refund will be authorized by 1/20/

Member did submit his request to cancel his membership and it did get taken care ofAll financial obligations have been satisfiedI am very sorry that they did not communicate with you in regards to this

This member submtted her request of cancellation and per the written agreement the process states could take up to days to be refunedThe refund has been completed and all money refunded.International FitnessNikki P***Member Service Director

Please be advised that Interational Fitness has agreed to refund the total amount of $2430 I spoke with the manager of the Medford, OR, Laura today
Thank you for your help in this matter
*** ***

Matter has been resolved

Spoke with *** today and we will not contest her bank doing a charge back on the accountThey were not aware that they had signed into a year contract They did not receive their paper work at the time of signing up for membershipWe have agreed that there will be no refund of
the Annual fee as they did use the facility during the months since joining.NikkiInternational Fitness

Received in the Club on 6-9-a request to cancel memberships for *** *** and *** ***Per the written agreement member is required to give a day notice prior to last month due This request was not received days prior to the billing on 6/15/when the nest dues were
set to bill
The correct time to have the final billing be for June the cancellation would have needed to be done by May 15th
Nikki P***
Member Service Director

We had several phone conversations with [redacted] on his account.8/5/2016 Member will be calling back to the club to update Credit Card info per Member Service. 8/25 Member said that he is not in control of his Credit Cards, we asked if we could get into contact with the person that is and he said he...

would tell them. 9/12/2016 Contacted member again he said that he would discuss with girlfriend and all back with payment arrangements, he that he understood the account has not been cancelled and requires notice of cancel to stop M2M billing.  Member was sent billing for past dues.  12/21/2016 Left message in regards to past due balance, and also sent out statment ending collection 1/21/2017.Member per the written agreement is required to give a 30 day written notice, we do not take a verbal cancellation.  We are going to take this out of collection, even though International Fitness had reached out to [redacted] as you can see on several occasions.  Had the follow through been done this would have not been processed for collections.

We opened full access to all clubs, there are 3 the area that she could have used. 2 are within 5 miles of the remodel. There would be no refund issued as member has access to other International Fitness faculties during the remodel. 
 
Kellyn B[redacted]

I have reviewed your account and did a search for the letter you stated that you sent.  We still have not found the letter. I have reviewed your visits and see that you have not used the facility during those months.  I am going to except your word that you did your follow through, but in...

normal we do not accept non visits as a reason to refund.  We did close our Q Street club as of June 1 and with the forwarding of mail it is possible that it got lost in the change.  If you have put something with your bank as a charge back please notify them to release that. If you did get a refund through a charge back and we have not received the notification yet please inform the bank so that there is not a double refund. If that does happen we will have to take measures to get that the refunded money back.Thank you for your patients in the time that it has taken to resolve this. Your refund was processed today 8/11/2017 NikkiInternational FitnessDirector of Member Service

Member Service had contacted member on several occasions to make arrangements with [redacted]. On 3/7/2017  member will be calling back to update cc info per member service, then on 5/5/2017 a message was left and a statement sent out per notes on Member Service Program....

 Do to no response member was sent to collections. Membership billing is not determined by use of the club.If member did not want the membership a 30 day notice is required to cancel the agreement if not received that account continues until received. Member Service541 746-3533

[redacted] will be refunded the $25.00 that was pulled from the account for the annual fee.  It was set to cancel but the back side of the account was not.  If the refund has not been processed it will be done 1/11/2016.  The funds will depend on the banking system as to when it will show...

in the account.
Nikki P[redacted]
International Fitness
541 746-3533

[redacted] signed an agreement on 2/17/2015 agreeing to pay 8 months on a contact.  When completed with the eight months it rolled over to a month to month until a 30 day notice was given.  I have attaced the contract and she did intitial the area to giving the 30 day notice. (Line 7)Do to...

the terms on the agreement and no notice given to terminate the drafting we would not know that this account needed to be cancelled. Within 30 days it should have shown on her bank statement and she should have made contact with Interantional Fitness then, but it has been several months. We are only going by what we have in writing. Nikki P[redacted]International Fitness.

I am not able to find this person in our data base.  What club did he join and what date.  Who signed him up?