We have successfully contacted our member and discussed concerns around cancellation Our member will maintain the subscription at a reduced rate Additionally, our member was provided with contact information and educated to call if they wish to cancel their subscription
To Whom It May Concern: I am writing regarding the above-referenced complaint, regarding issues with canceling the newspaper because of a rate change One of our local representatives has been in communication with this subscriber, and has addressed his issues The only item left to completely resolve is the overdraft re-payment request We have received supporting documentation from the subscriber and have requested his overdraft of $be refunded to him That process and payment should be completed in the next business days We do apologize for any inconvenience this may have cause the subscriber.Please do not hesitate to contact me if I can provide any additional informationSincerely, [redacted] ***Distribution Director
Initial Business Response /* (1000, 5, 2017/06/30) */
It is our policy to honor the request to stop the delivery of Penny Power and YESMr***'s address will be marked on our do not throw list for both productsThe TMC team will spot check several times each week during our delivery
window to make sure the independent contractor is not delivering to this addressThis will be done until we are confident the situation is resolved
We do sincerely apologize for any inconvenience this has caused
Initial Business Response /* (1000, 5, 2017/04/12) */
The customers request to have their subscription stopped was honoredWe show the account is under the name of *** ***Our customer service Center received correspondence of the stop on April 5thRecords show the account was stopped and
a refund was processed April 9th for $
We will pass on the customers concerns with their attempts in communicating with the customer service center to the appropriate individuals
We have investigated the basis of the subject complaint and the customer will not be charged sales tax for the purchase of the subscriptionWe have also investigated the information provided in the subscription promotion offers. We are implementing appropriate disclaimers in order to disclose
when sales tax will be charged in connection with a print and/or digital subscription
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our apologies to Ms*** for the frustrations with her billing/refund. As stated in her letter to the Revdex.com, Ms***'s refund was received. We are diligently reviewing each procedural step to ensure more efficient processing
Initial Business Response /* (1000, 5, 2016/11/22) */
We have policies and process in place to help us prevent deliveries to those requesting placement on a "do not throw list." While we investigate the situation for this consumer to come up with a permanent resolution, we will have our
distribution team spot check the address each week to confirm a PennyPower was not deliveredThe Penny Power District manager can be reach at XXX-XXX-XXXX if the consumer has any other questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2016/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will assume they will follow through to ensure no papers are thrown on our private road
To Whom It May Concern:The *** *** is aware of the extreme call volume the call centers are currently experiencing. The call center is away of the details of this specific complaint. They are committed to hiring additional staff to get this back to normal. We apologize
for any inconvenience this may have caused. Sincerely, *** ***
Initial Business Response /* (1000, 9, 2015/10/20) */
In reviewing the account, a check for $was mailed 10/2/In checking with our payment center, the refund check has not been cashedOur concern at this point is that on the form there was no payee address listed and so the refund was
mailed to *** *** ** in Hollister MOIn reviewing the complaint, we show that the payee lives at *** *** *** in Hollister MO, XXXXX
We would like to speak to the customer concerning the complaint and the refund and our kiosk manager has been unable to reach the customer; the phone # we have been trying to reach them at is *** (caller id # when customer called our customer service team)There was no phone # on the complaint, so if the customer could provide the best phone # to reach them at and the best time to reach them at, we would appreciate it
Initial Consumer Rebuttal /* (3000, 14, 2015/10/30) */
In Friday, 10-2-15, Rebecca @ the News Leader states the news cowill mail an additional check in the amount of $to so that my checking acctcowill not have to demand that total ($24.96) cancelled & returned to my check acctbalanceI agreed that when the $is rec'd by me, I will then cash BOTH checks, totaling $& will notify NFCV (my cking Bank co.) to drop the fraud investigationHowever, the bank is waiting for my T.Ccall to drop the case!! I will also notify you (Revdex.com) when this is satisfiedThank you for your help
Initial Business Response /* (1000, 9, 2016/09/02) */
We do not want to deliver the Penny Power publication to any resident who does not wish to receive it, and take Ms***'s concerns seriouslyWe have policies and procedures in place to prevent unwanted deliveries
We have taken the
following actions to rectify the situation and to honor Ms***'s request to not receive the Penney Power PublicationWe have added Ms***'s address, NWoodbury Ave., Springfield, MO XXXXX, to the do not deliver list for each independent contractor servicing her Springfield, MO delivery areaFurthermore, members of our Penny Power field staff conduct spot checks during the week to make sure that the Penny Power Publication is not being delivered in error to this address
Initial Consumer Rebuttal /* (3000, 12, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While we have been pleased to currently no longer be receiving this unsolicited publication, thrown as trash onto our property, I am concerned that - as mentioned previously - the delivery will one day start again
This antiquated means of ad delivery comes with the reality that staff hired to make such deliveries come and goThe business also contacted us directly and indicated that is what had happened this time
I am curious what code, regulation, or statute - state or local - protects their right to throw unrequested trash onto property - under the premise of "advertisement"?
If you choose to rent space to place a stand at local businesses with your advertising publication, I have the choice of whether or not to pick it up
If you send me something with a bulk mail permit, I may not like it, but you have purchased the option to deliver mail to my mailboxThis is not a visual security issue, as if I am gone, I can choose to stop mail delivery
If you create a facebook business page or pay for ads, I have the choice to like or not like, open or not open
Again, this is an antiquated approach to advertising that is unwelcome, creates a visual security issue for residents, and whose "rights" are not directly protected under any code, statute, or regulationIf there is legal protection for unsolicited property delivery, please advise references to said protections
I am writing regarding the above-referenced complaint submitted by *** *** on August 24, 2017, regarding missed deliveries of the Springfield News-LeaderWe were saddened to hear of Ms***’s brother-in-law’s recent passing, and we regret that the missed delivery occurred on the day his
obituary was publishedAfter we were contacted by Ms***, we agreed to credit her account for the missed newspapers, and we sent her two replacement copies of the newspaperOne of our managers then personally visited Ms***’s home to ensure she received the replacement copies We trust that this resolves the matter, as we believe we have reached an amicable resolution with Ms***Please do not hesitate to contact me if I can provide any additional information Sincerely, *** ***
To Whom It May Concern: I am writing regarding the above-referenced complaint submitted by [redacted], regarding issues with canceling the newspaper that led to overcharges and overdrafts. It was also mention the kiosk company did not send her a $10.00 gift card for signing up for the...
Springfield News-Leader during their promotion. One of our local representative has been in communication with Ms. [redacted], and many of these items have been addressed. The customer was able to get the charges for the subscription and overdraft reversed. We have since verified the account has been stopped and no further charges will be made. As of this writing, it is my understanding [redacted] with the kiosk company has been in contact as well and is sending the afore mention $10.00 gift card to her. We trust that this resolves the matter, as we believe we have reached an amicable resolution with Ms. [redacted]. Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have successfully contacted our member and discussed concerns around cancellation. Our member will maintain the subscription at a reduced rate. Additionally, our member was provided with contact information and educated to call if they wish to cancel their subscription
To Whom It May Concern: I am writing regarding the above-referenced complaint, regarding issues with canceling the newspaper because of a rate change. One of our local representatives has been in communication with this subscriber, and has addressed his issues. The only item...
left to completely resolve is the overdraft re-payment request. We have received supporting documentation from the subscriber and have requested his overdraft of $37.00 be refunded to him. That process and payment should be completed in the next 10 business days. We do apologize for any inconvenience this may have cause the subscriber.Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]Distribution Director
Initial Business Response /* (1000, 9, 2015/05/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gannett.com
We apologize for any inconvenience this may have caused this customer. This address has been added to our "do not throw list" for his delivery...
area. The contractor delivering this publication has been spoken to about the request as well as notified in writing. Once the contractor completes their deliveries in the area, the contractor will revisit this address to confirm a paper did not get placed on his drive or in his yard in error.
Initial Consumer Rebuttal /* (2000, 11, 2015/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks for stopping delivery. Hope delivery people remember in the future. thanks
To Whom It May Concern: I am writing regarding the above-referenced complaint, regarding issues with canceling the newspaper because of a rate change. One of our local representative has been in communication with this subscriber, and many of these items have been addressed. ...
An adjustment has been done on what was owed and we extended the special rate for 2 months due to the issues she has had. The first bill will be prorated to pay from 1/18/18 to the end of February. The February bill will be for March and that the price will go up after that. As per her request, we have entered a stop date of 3/31/18. It looks like we have meet her needs and resolved her issues.Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]
To Whom It May Concern: I am writing regarding the above-referenced complaint submitted by [redacted] date August 31, 2017, regarding a promotional subscription offer by the Springfield News-Leader. After a discussion with one of our local representatives on the afternoon of August 30,...
2017, the promotional rate was re-instated for 3 months as the customer had requested. The cost is $1.50 per week + tax for 7 day delivery. We show the change went into effect on August 31, 2017. The current expiration is December 31, 2017. We trust that this resolves the matter, as we believe we have reached an amicable resolution with Mr. [redacted]. Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]
To whom it may concern, It was unfortunate the conversion to the 4 day delivery came to light several months down the road. The independent contractor failed to see the message, thus continuing service as if the subscription was for 7 days. As we reviewed the situation, we...
decided to compromise on the rate since the customer was innocent in this situation. We have come to an agreement with the customer to reduce the rate to $20.00 per month for the next year. Sincerely, [redacted]Distribution Director
We have successfully contacted our member and discussed concerns around cancellation Our member will maintain the subscription at a reduced rate Additionally, our member was provided with contact information and educated to call if they wish to cancel their subscription
To Whom It May Concern: I am writing regarding the above-referenced complaint, regarding issues with canceling the newspaper because of a rate change One of our local representatives has been in communication with this subscriber, and has addressed his issues The only item left to completely resolve is the overdraft re-payment request We have received supporting documentation from the subscriber and have requested his overdraft of $be refunded to him That process and payment should be completed in the next business days We do apologize for any inconvenience this may have cause the subscriber.Please do not hesitate to contact me if I can provide any additional informationSincerely, [redacted] ***Distribution Director
Initial Business Response /* (1000, 5, 2017/06/30) */
It is our policy to honor the request to stop the delivery of Penny Power and YESMr***'s address will be marked on our do not throw list for both productsThe TMC team will spot check several times each week during our delivery
window to make sure the independent contractor is not delivering to this addressThis will be done until we are confident the situation is resolved
We do sincerely apologize for any inconvenience this has caused
Initial Business Response /* (1000, 5, 2017/04/12) */
The customers request to have their subscription stopped was honoredWe show the account is under the name of *** ***Our customer service Center received correspondence of the stop on April 5thRecords show the account was stopped and
a refund was processed April 9th for $
We will pass on the customers concerns with their attempts in communicating with the customer service center to the appropriate individuals
We have investigated the basis of the subject complaint and the customer will not be charged sales tax for the purchase of the subscriptionWe have also investigated the information provided in the subscription promotion offers. We are implementing appropriate disclaimers in order to disclose
when sales tax will be charged in connection with a print and/or digital subscription
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Our apologies to Ms*** for the frustrations with her billing/refund. As stated in her letter to the Revdex.com, Ms***'s refund was received. We are diligently reviewing each procedural step to ensure more efficient processing
Initial Business Response /* (1000, 5, 2016/11/22) */
We have policies and process in place to help us prevent deliveries to those requesting placement on a "do not throw list." While we investigate the situation for this consumer to come up with a permanent resolution, we will have our
distribution team spot check the address each week to confirm a PennyPower was not deliveredThe Penny Power District manager can be reach at XXX-XXX-XXXX if the consumer has any other questions or concerns
Initial Consumer Rebuttal /* (2000, 7, 2016/11/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will assume they will follow through to ensure no papers are thrown on our private road
To Whom It May Concern:The *** *** is aware of the extreme call volume the call centers are currently experiencing. The call center is away of the details of this specific complaint. They are committed to hiring additional staff to get this back to normal. We apologize
for any inconvenience this may have caused. Sincerely, *** ***
Initial Business Response /* (1000, 9, 2015/10/20) */
In reviewing the account, a check for $was mailed 10/2/In checking with our payment center, the refund check has not been cashedOur concern at this point is that on the form there was no payee address listed and so the refund was
mailed to *** *** ** in Hollister MOIn reviewing the complaint, we show that the payee lives at *** *** *** in Hollister MO, XXXXX
We would like to speak to the customer concerning the complaint and the refund and our kiosk manager has been unable to reach the customer; the phone # we have been trying to reach them at is *** (caller id # when customer called our customer service team)There was no phone # on the complaint, so if the customer could provide the best phone # to reach them at and the best time to reach them at, we would appreciate it
Initial Consumer Rebuttal /* (3000, 14, 2015/10/30) */
In Friday, 10-2-15, Rebecca @ the News Leader states the news cowill mail an additional check in the amount of $to so that my checking acctcowill not have to demand that total ($24.96) cancelled & returned to my check acctbalanceI agreed that when the $is rec'd by me, I will then cash BOTH checks, totaling $& will notify NFCV (my cking Bank co.) to drop the fraud investigationHowever, the bank is waiting for my T.Ccall to drop the case!! I will also notify you (Revdex.com) when this is satisfiedThank you for your help
Initial Business Response /* (1000, 9, 2016/09/02) */
We do not want to deliver the Penny Power publication to any resident who does not wish to receive it, and take Ms***'s concerns seriouslyWe have policies and procedures in place to prevent unwanted deliveries
We have taken the
following actions to rectify the situation and to honor Ms***'s request to not receive the Penney Power PublicationWe have added Ms***'s address, NWoodbury Ave., Springfield, MO XXXXX, to the do not deliver list for each independent contractor servicing her Springfield, MO delivery areaFurthermore, members of our Penny Power field staff conduct spot checks during the week to make sure that the Penny Power Publication is not being delivered in error to this address
Initial Consumer Rebuttal /* (3000, 12, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While we have been pleased to currently no longer be receiving this unsolicited publication, thrown as trash onto our property, I am concerned that - as mentioned previously - the delivery will one day start again
This antiquated means of ad delivery comes with the reality that staff hired to make such deliveries come and goThe business also contacted us directly and indicated that is what had happened this time
I am curious what code, regulation, or statute - state or local - protects their right to throw unrequested trash onto property - under the premise of "advertisement"?
If you choose to rent space to place a stand at local businesses with your advertising publication, I have the choice of whether or not to pick it up
If you send me something with a bulk mail permit, I may not like it, but you have purchased the option to deliver mail to my mailboxThis is not a visual security issue, as if I am gone, I can choose to stop mail delivery
If you create a facebook business page or pay for ads, I have the choice to like or not like, open or not open
Again, this is an antiquated approach to advertising that is unwelcome, creates a visual security issue for residents, and whose "rights" are not directly protected under any code, statute, or regulationIf there is legal protection for unsolicited property delivery, please advise references to said protections
I am writing regarding the above-referenced complaint submitted by *** *** on August 24, 2017, regarding missed deliveries of the Springfield News-LeaderWe were saddened to hear of Ms***’s brother-in-law’s recent passing, and we regret that the missed delivery occurred on the day his
obituary was publishedAfter we were contacted by Ms***, we agreed to credit her account for the missed newspapers, and we sent her two replacement copies of the newspaperOne of our managers then personally visited Ms***’s home to ensure she received the replacement copies We trust that this resolves the matter, as we believe we have reached an amicable resolution with Ms***Please do not hesitate to contact me if I can provide any additional information Sincerely, *** ***
To Whom It May Concern: I am writing regarding the above-referenced complaint submitted by [redacted], regarding issues with canceling the newspaper that led to overcharges and overdrafts. It was also mention the kiosk company did not send her a $10.00 gift card for signing up for the...
Springfield News-Leader during their promotion. One of our local representative has been in communication with Ms. [redacted], and many of these items have been addressed. The customer was able to get the charges for the subscription and overdraft reversed. We have since verified the account has been stopped and no further charges will be made. As of this writing, it is my understanding [redacted] with the kiosk company has been in contact as well and is sending the afore mention $10.00 gift card to her. We trust that this resolves the matter, as we believe we have reached an amicable resolution with Ms. [redacted]. Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
We have successfully contacted our member and discussed concerns around cancellation. Our member will maintain the subscription at a reduced rate. Additionally, our member was provided with contact information and educated to call if they wish to cancel their subscription
To Whom It May Concern: I am writing regarding the above-referenced complaint, regarding issues with canceling the newspaper because of a rate change. One of our local representatives has been in communication with this subscriber, and has addressed his issues. The only item...
left to completely resolve is the overdraft re-payment request. We have received supporting documentation from the subscriber and have requested his overdraft of $37.00 be refunded to him. That process and payment should be completed in the next 10 business days. We do apologize for any inconvenience this may have cause the subscriber.Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]Distribution Director
Initial Business Response /* (1000, 9, 2015/05/28) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@gannett.com
We apologize for any inconvenience this may have caused this customer. This address has been added to our "do not throw list" for his delivery...
area. The contractor delivering this publication has been spoken to about the request as well as notified in writing. Once the contractor completes their deliveries in the area, the contractor will revisit this address to confirm a paper did not get placed on his drive or in his yard in error.
Initial Consumer Rebuttal /* (2000, 11, 2015/06/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
thanks for stopping delivery. Hope delivery people remember in the future. thanks
To Whom It May Concern: I am writing regarding the above-referenced complaint, regarding issues with canceling the newspaper because of a rate change. One of our local representative has been in communication with this subscriber, and many of these items have been addressed. ...
An adjustment has been done on what was owed and we extended the special rate for 2 months due to the issues she has had. The first bill will be prorated to pay from 1/18/18 to the end of February. The February bill will be for March and that the price will go up after that. As per her request, we have entered a stop date of 3/31/18. It looks like we have meet her needs and resolved her issues.Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]
To Whom It May Concern: I am writing regarding the above-referenced complaint submitted by [redacted] date August 31, 2017, regarding a promotional subscription offer by the Springfield News-Leader. After a discussion with one of our local representatives on the afternoon of August 30,...
2017, the promotional rate was re-instated for 3 months as the customer had requested. The cost is $1.50 per week + tax for 7 day delivery. We show the change went into effect on August 31, 2017. The current expiration is December 31, 2017. We trust that this resolves the matter, as we believe we have reached an amicable resolution with Mr. [redacted]. Please do not hesitate to contact me if I can provide any additional information. Sincerely, [redacted]
To whom it may concern, It was unfortunate the conversion to the 4 day delivery came to light several months down the road. The independent contractor failed to see the message, thus continuing service as if the subscription was for 7 days. As we reviewed the situation, we...
decided to compromise on the rate since the customer was innocent in this situation. We have come to an agreement with the customer to reduce the rate to $20.00 per month for the next year. Sincerely, [redacted]Distribution Director