International Movers Network, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Per agreement with the ***, half the payment to be made before pick up of goods and half upon deliveryFees that were not agreed upon were added upon delivery and demanded by partner agent before delivering goodsThat delayed the final paymentIMN should revise who they trust their business partnership to, such events cause problems and make them look badClearly the *** doesnt see that and continues to stretch the taleThe goods were stored for less than days after arriving in the UKAlso the contract states nothing about storage countdown from the pick up dateRidiculous and unprofessional conduct when untruthfull things are said by the *** himselfFunny how the story changes after you pay a business in fullNo sense of responsibility and customer service whatsoever.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The representative with whom we were working stated, upon my inquiry, that the shipment would take approximately six weeks (which was then absolutely correct). This leads to the reasonable suspicion that the original offer was padded to make it appear as if International Movers Network was offering a good price for the services provided, the fallacy of which only became apparent when the demand for an additional Euros was presented two days before the shipment was to be delivered. I don't know what a third option for understanding this would be beyond (1) intentional deception or (2) gross negligence. And yes, the tracking number was sent and I don't dispute the date of July **--however our shipment was picked up on July *. It took over two weeks and we only received it after inquiring why we had not yet received it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, The customer has more items to be picked upWe sent via email to our customer, proof of his final measurement (dock receipt)Our contract indicates that THC and port charges are excludedOur agency provides to the customer proof of all fees at the destinationOur agent fee for door delivery
is IMN responsibilityAll my urgent requests from the customer is to pay for the THC and port charges that provide for himAll fees in Qatar, as per invoices are $Why the customer is seeking for more money? Thank you

Hi,
No one from our company confirm or guarantee 4-weeks
We follow shipping line schedule and that what we had provide to the customer
As per customer reply, he did received e-mail that informed him how to track shipment and estimate arrival date
EURO was charge from shipping line, our agent send a proof to the customer
What we have done wrong?

Please find few dates for your record September ** we have picked up the customer goodsLoaded to vessel October ** Arrive in the port of UK November ** Invoice paid in full on December * As you may calculate free storage the customer received from us is more than daysIMN,
complete all what we had agreed

Hi,
Our contract indicate clearly demurrage fee as excluded
None of our stuff promise to customer weeks
Vessel schedule are done by shipping line not be IMN
Our office, e-mail to the customer, on line tracking on July **
All dates can be seen on line
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
IMN is refusing to refund the storage fees I had to pay as a strike back for my complaintThe representative first said it was my fault for not paying right away and that they've done nothing wrong(I have email correspondence to back the claims up)They basically wanted me to pay fees that were not supposed to be there, without questioning themFollowing that email, I filed the complaint with Revdex.com because they lead me to believe they had no intention to make things rightShortly after, the representative emailed me back and said he will contact their agent in the UK to sort out the refund, at which point I came back here to withdraw my complaint but I was unable to do so until the issue was resolvedWhen they found out about the complaint, they changed their minds in retaliation to my complaint and said they are no longer willing to refund the fees(that should have not been applied in the first place)Per my contract with IMN, I was supposed to have days free storageI only got days, after that I got hit with storage feesMy goods arrived to the UK 11/**/and I started getting charged as of 11/**/Per our contract, I had up until 12/**/free storageA screenshot of the contract is attachedMy intention is not to hurt IMN's reputation, I simply want them to honor the terms in our contract, which does not describe transit time as storageThank you!
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Sincerely,
*** ***

As per sign contract (attached), the client informed of his amount of goods that he is looking to take, please find page 3.Final items that we are ending to pack and pickup is much more, please find attached a copy of the inventory list.As per sign contract page 3, final invoice based on final shipment volume (CF),We provide to client lift vans sizes (attached) for his record.2/**/2017 goods have been pickup2/**/2017, client email our office that she decide to add more items. I offered to client to remove items based on warehouse fees (storage and labor cost), the client never confirms for fees.I also explained client that I cab honored sign contract as long as final volume will be as per signed contract and will have to charge an additional fee as our mover agent charge as per pickup volume.    Best Regards, John Z[redacted]International Movers Network, Inc

IMN, charged customer after all goods had been loaded into lift vans.The full lift vans amount/volume was sent to the client.Prior to booking the job, client changed the inventory list and we updated his quote accordingly.After booking, the client emailed our office informing us that he would be...

adding additional items to the shipment that were not listed in the inventory list as per the signed contract.Signed contract indicates that the final invoice will be based on the final volume.All emails and signed contract can be proven!!!!We offered the client an option to remove some items from his shipment.I sent the client the original inventory list that was made on the date of the pickup and informed him that he would need to highlight the specific items he would like to be removed from his shipment and send it back to me so I can instruct our warehouse on which items to remove.As of today (4/**/2017), we are still waiting on clients reply.

[redacted] 
[redacted]
[redacted]
[redacted]International Movers Network Inc, offered refund for the non repair items as per the...

client email.The client denied our offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

this company has not done anything to resolve this issue  but trying to take advantage of the fact that they are holding our property.  We have asked them to ship only what they were paid in full to ship and we will pick up the other boxes. They came with the response that it will cost extra $700 dollars plus storage fees. Which are not willing to pay more of what he got piad to ship and the contract states. We are not the ones that holding the property, and piad in full based on contract.     
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We received client's payment on 11/**/2016.We informed our agent to schedule goods for delivery.Our agent will contact the client directly with his estimate delivery dates.

IMN, provide all evidence of shipment volume once customer goods place on the pallet ion warehouse.We can provide with dock receipt that will proof shipment volume.All THC fees were excluded in our sign contract.Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business needs to follow the basics of integrity and respect its customer from starting point to the end of the shipping process, and respond responsively and respectively. The customer is not looking for money. Customer just wants to pay the actual costs of shipping (based on the contract), not additional charges.  - The customer is talking about the actual size of the items. The company's manager called through a company's business line in early August 2014, and officially notified customer about the exact size of the items which was 304 cubic feet, a few days after packing and shipping the items to their storage.- The business changed the announced total size from 304 cubic feet to about 370 cubic feet- The customer knows he is responsible for THT and custom fees at destination. Why business does not want to pay for LCL and document processing? Why should the customer pay Less Container Load (LCL) when the business has charged customer for door-to-door services.- The business needs to answer its significant delay of delivery from the date of formal payment (August **, 2014) to the date of asking for more money in destination (through his agent) to release the items (November *, 2014) while they estimated four weeks of shipping and delivery

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
The claim that no one from International Movers Network told me the shipment would take six weeks is a lie.  Prior to our shipment being picked up, [redacted] told me we could expect the shipment to take six weeks.  Any claim to the contrary is a blatant attempt at deception.  The offer we received gave no indication of a time limit for the shipment to reach its destination.  If it had been stated that there would be additional charges after four weeks, we would have known before that something wasn't right.  The shipment did not even reach the country of destination within four weeks, to say nothing of clearing customs and being delivered to us.  These facts make it difficult to believe that this could be anything but a willful padding of the offer to make it appear less expensive than it was going to be.  The most innocent explanation possible is that it was a gross miscalculation and thus dereliction of duty to the customer.  International Movers Network should be held liable for the additional expenses which were incurred.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The free storage was in our contract as part of origin.The customer fails to pay on time, with no additional fees.The customer didn’t comply with payment terms as per sign contract.11/* the customer paid only 50% of his invoice.11/** the customer email to us, “Thanks [redacted], I'll put the check in the mail tomorrow. I am sending it to you, as I did before, right?”11/** the customer clam to pay to our agent overseas in order to expedite his door delivery.12/* payment received by our agent.What have we done wrong by waiting so much for payment?

Review: We shipped our goods from Madison,Alabama to chennai,India in August 2012. We were sold wrong insurance policy. The material delivered in India was damaged and compensation was not provided. I had made a complaint against the service provider with FMC case number[redacted]. Organization agrees the problem but unable to resolve the issue.

I'm currently living in India and my contact number is [redacted].

Business

Response:

Hi,

Please note that 1 we don't have sign contract with [redacted]!!!!

We did service [redacted].

Our sign contract indicate clearly for total lost insurance cover which [redacted] paid for.

When sofa arrive India customer claim for damage.

We check and found that India custom authority made inspection for [redacted]'s goods.

We don't know if India custom agent open entry shipment or not.

We provide to [redacted] insurance certificate for claim.

Insurance company denied claim as insurance cover was total lost not all risk.

WE offer to customer refund based on official appraiser which customer refuse to pay for appraiser.

Customer contact FMC which I answer for willing fo refund based on official appraiser that must be paid by customer.

I also offer to customer vie FMC agent refund of $225.

Please note that damage occur in bottom of sofa.

Sofa can be used as nothing was damage on sitting location.

I have writing proof for all what I wrote and willing to share if needs.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No charges for the damage caused have been paid.

These were the statements made by the company in the earlier response to my complaint in Revdex.com. I'll answer them...

Hi,

Please note that 1 we don't have sign contract with [redacted]!!!!

We did service [redacted].(The Contract is with [redacted] and I'm his wife. If needed we can change the complaint to his name as well).

Our sign contract indicate clearly for total lost insurance cover which [redacted] paid for.

In the total shipment 26# boxes were packed by us. Furniture was packed by IMF. We have a email thread from IMN confirming that loss due to Furniture damage will be covered by IMN. However the insurance certificate was marked as 'complete loss'. IMF either mislead us or sold as wrong coverage. I can provide the copy of the email thread which was sent to us by [redacted] an associate of IMN. She was the one would completed this shipment. The insurance certificate does not contain all these details.

After we paid the contract amount before the shipment, which was around 3725$ the goods were shipped. When the goods arrived we had to pay around 1000 dollars, I can provide the exact numbers details. IMN did not provide estimate on cost to be paid before despatch.

When sofa arrive India customer claim for damage.

We check and found that India custom authority made inspection for [redacted]'s goods.

We don't know if India custom agent open entry shipment or not.

Indian Customs did not open the furniture. The goods were not packed properly in US. Meaning packed such that it will survive the international journey. In India the partners of IMN are horrible, they do not have proper equipments to deliver and carry the goods. They dragged on bad roads and damaged the remaining packing. Customer service by IMN and the team in India is very poor and unethical.

We provide to [redacted] insurance certificate for claim.

Insurance company denied claim as insurance cover was total lost not all risk.

Yes IMN is correct we have incorrect insurance policy. The policy is to cover 'total damages' unlike what IMN sold us. IF IMN packed the goods then IMN should cover the damage/loss as well.

WE offer to customer refund based on official appraiser which customer refuse to pay for appraiser.

Customer contact FMC which I answer for willing fo refund based on official appraiser that must be paid by customer.

I also offer to customer vie FMC agent refund of $225.

What IMN is offering is very low. It is a brand new leather sofa bought in Ashley furniture. I provided the complete receipts for the purchase to FMC. I cannot get that kind of a quality sofa in India, even if I paid the top dollar. We wanted the quality from US so we paid for shipping.

Please note that damage occur in bottom of sofa.

Sofa can be used as nothing was damage on sitting location.

This is a leather sofa and damage on all the sides of the seating. All the exposed surfaces have caused damage to the leather surface. Bottom of the sofa is damaged more exposing the structural areas, wooden logs etc.

I have writing proof for all what I wrote and willing to share if needs.

Please indicate what other information is needed, we can share all the email thread as well. I could like to bring this issue to my state congressman as well. Could you guide on that aspect as well?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

Our offer for a refund is still valid. We also offer to the customer to have an official appraiser for damage.

Still waiting for customer reply.

Thank you

Consumer

Response:

The sofa is leather made and is worth several thousand of dollars. Making a refund of 225$ is not reasonable. The fact that IMN is willing to make the refund signifies that they are acknowledging their problem. In correct insurance sold/damage caused to the shipment. Emails/pictures confirm my statement. As stated earlier I'm not willing to pay for the appraisal for damage. IMN packed the furniture and so insurance should pay for damages and appraisal. If they do not want to be fair, please leave the complaint open and let customers review my experience. I did not do a fair job reviewing this company before we set up a contract with them. Let our experience help others.

Hi all,
Apologies this is long overdue - settling down in Israel takes time...:)
I wanted to thank you all again for helping us with the move back and taking care of everything re shipping our belongings! Both the packing crew in NYC and the crew in Israel were great to work with and that is not always the case when moving as we all know.
Was great to have Guy here in Israel to give much needed support and availability when it seemed everything else was going against us (the weather that got our things stuck in Haifa port etc..). Your efforts are much appreciated!!
Special thanks to you John for putting this all together! We were lucky to have chosen you and I will be glad to recommend your services to anyone!
Cheers!
David

Review: Dear Sir/Madam,

This is a formal dispute against International Movers Network (?License No [redacted]), located at Jamaica, New York, for poor customer services and over charging for a simple shipping service of family items in USA. The details of this dispute are followed. I can send supporting documents for review, if needed.

1. The company's initial quote was 273 cubic feet. The actual volume of our stuff was estimated 304 cubic feet (the company's manager informed me after moving items to their storage). The company after two days increased the volume from 304 to about 370 with unacceptable reason.

2. The company has recently requested me to pay all DOHA invoices, however, I am not responsible to pay the LCL, Delivery Processing Fee, Destuffing Fees. Since the International Mover Network Company agreed to provide door to door shipping, requesting to pay various cost items in Doha (beyond contract) is not acceptable. They tried to transfer all main invoices issued in Doha to the customer for payment. Their service is mostly door-to-port instead of the accepted door-to-door services!

3. The company has accepted to provide his door to door shipping service on time. They asked for full payment in August 2014 to start shipping process. After discussing about over charging, I paid the full amount on August **, 2014 to prevent any delay and surcharge for storage that moment. I informed the company about my full payment by a formal email along with the confirmation (bank confirmation number [redacted]) at the same date, however, it is over two months after my payment (over three months after taking stuff from home), and the items was not ready to delivery in early November (a significant delay time). The Company's partner in Doha sent the email of Doha invoices on November *, 2014.

I would appreciate it if you review this dispute and supporting documents, and help to solve these cost related issues.

Thanks,Desired Settlement: 1- Fixing the initial invoice and put total volume as the original first actual estimation (304 cubic feet) and fix total cost

2- Pay the Doha fees except for port and custom fees.

Business

Response:

Hi, The customer has more items to be picked up. We sent via email to our customer, proof of his final measurement (dock receipt). Our contract indicates that THC and port charges are excluded. Our agency provides to the customer proof of all fees at the destination. Our agent fee for door delivery is IMN responsibility. All my urgent requests from the customer is to pay for the THC and port charges that provide for him. All fees in Qatar, as per invoices are $784. Why the customer is seeking for more money? Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:The business needs to follow the basics of integrity and respect its customer from starting point to the end of the shipping process, and respond responsively and respectively. The customer is not looking for money. Customer just wants to pay the actual costs of shipping (based on the contract), not additional charges. - The customer is talking about the actual size of the items. The company's manager called through a company's business line in early August 2014, and officially notified customer about the exact size of the items which was 304 cubic feet, a few days after packing and shipping the items to their storage.- The business changed the announced total size from 304 cubic feet to about 370 cubic feet- The customer knows he is responsible for THT and custom fees at destination. Why business does not want to pay for LCL and document processing? Why should the customer pay Less Container Load (LCL) when the business has charged customer for door-to-door services.- The business needs to answer its significant delay of delivery from the date of formal payment (August **, 2014) to the date of asking for more money in destination (through his agent) to release the items (November *, 2014) while they estimated four weeks of shipping and delivery

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

IMN, provide all evidence of shipment volume once customer goods place on the pallet ion warehouse.We can provide with dock receipt that will proof shipment volume.All THC fees were excluded in our sign contract.Thank you

Shalom John
I am writing to you to let you know what a marvelous group of people work for your company and to thank you for the wonderful job each and every person working for IMN did for us.
IMN delivered a first class team to pack up our home, John personally supervised the work on packing day, handled all paperwork in a professional manner and was truly helpful in guiding us through the very difficult process of moving from one country to another. Every step of the way John could be counted on and was always available to answer questions no matter how big or how small. He was terrific!
Thank you,
Mark Pulver