Interstate Motor Group

Please be advised that this customer was orgininally sent a refund on Thank you

As I mentioned to you earlier today, Our sales department has contacted this customer twice to schedule an appointment to review his purchase On July **, we refunded him $ Attached please find a copy of the credit card slip showing the refund Please contact me if there are any other questions Also, will I need to fill anything out on line Thank you, Jo-Ann C [redacted] Controller Interstate Toyota ###-###-####

[redacted] purchased a vehicle from Interstate [redacted] on July **, At time of sale, Interstate [redacted] secured financing for [redacted] with [redacted] Financial Services Interstate [redacted] provided all mailing address information to [redacted] Financial Services as dictated by *** [redacted] The Retail Installment Agreement between [redacted] and [redacted] Financial Services is a seperate relationship, which does not involve Interstate [redacted] Interstate [redacted] will gladly assist [redacted] in his relationship with [redacted] Financial Services, but has no financial obligation relative to his default on the Retail Installment Agreement

[redacted] purchased this vehicle on March *, At time of delivery, the vehicle had an odometer reading of 75,miles [redacted] returned to service the vehicle on May *, 2015, with an odometer reading of 82,miles [redacted] had a concern with brake noise and requested an inspection Upon inspection and diagnosis, [redacted] was informed that the brakes were overheating due to driving conditions It was determined that this vehicle is a commercial use vehicle (taxi) At time of sale, the brake material is covered for days or 1,miles, as a wear and tear item It was determined that the brakes were safe and had plenty of material life [redacted] requested the brakes be replaced due to the noiseThe service manager did not approve replacement, and referred [redacted] to the Sales Manager As a goodwill gesture, the Sales Manager offered to pay for 50% of the replacement cost for the brakes [redacted] agreed, the work has been performed and the noise is no longer present

Interstate Toyota met with [redacted] on and all concerns have been satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Tell us whThe tailgate on the Sienna was damaged while in *** *** possession. Because of that damage, Toyota will not warranty hinges on the vehicle. The damage to the vehicle is what caused the hinges to be misaligned. We have attached pictures showing the damage to the
tailgate. We have suggested that *** *** contact his insurance company. We have attempted to call *** *** at his home and his work number, but to no avail. y here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Please be advised that this customer was orgininally sent a refund on 3/*/17.  That check was lost.  We issued him a new check on March **.  He received that check and it cleared the bank on 3/**/17. Thank you

Revdex.com: In reference to complaint ID [redacted],  and the matter has been resolved.      
Sincerely,
[redacted]

Interstate Toyota met with [redacted] on 8/**/16 and all concerns have been satisfied.

[redacted] purchased a vehicle from Interstate [redacted] on July **, 2014.  At time of sale, Interstate [redacted] secured financing for [redacted] with [redacted] Financial Services.  Interstate [redacted] provided all mailing address information to [redacted] Financial Services as dictated by [redacted]...

[redacted].  The Retail Installment Agreement between [redacted] and [redacted] Financial Services is a seperate relationship, which does not involve Interstate [redacted]. Interstate [redacted] will gladly assist [redacted] in his relationship with [redacted] Financial Services, but has no financial obligation relative to his default on the Retail Installment Agreement.

[redacted] purchased this vehicle on March *, 2015.  At time of delivery, the vehicle had an odometer reading of 75,181 miles.  [redacted] returned to service the vehicle on May *, 2015, with an odometer reading of 82,459 miles.  [redacted] had a concern with brake noise and requested an...

inspection.  Upon inspection and diagnosis, [redacted] was informed that the brakes were overheating due to driving conditions.  It was determined that this vehicle is a commercial use vehicle (taxi).  At time of sale, the brake material is covered for 30 days or 1,000 miles, as a wear and tear item.  It was determined that the brakes were safe and had plenty of material life.  [redacted] requested the brakes be replaced due to the noise. The service manager did not approve replacement, and referred [redacted] to the Sales Manager.  As a goodwill gesture, the Sales Manager offered to pay for 50% of the replacement cost for the brakes.  [redacted] agreed, the work has been performed and the noise is no longer present.

As I mentioned to you earlier today, Our sales department has contacted this customer twice to schedule an appointment to review his purchase.  On July **, 2016 we refunded him $1000.  Attached please find a copy of the credit card slip showing the refund.  Please contact me if there...

are any other questions.  Also, will I need to fill anything out on line.   Thank you,   Jo-Ann C[redacted] Controller Interstate Toyota ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

False. What they are not telling is that I went 10 days after I purchased de vehicle with the problem in the brakes and my car at that time was not a comercial vehicle and didnt have the 1000 miles that they say. But it is fine solved the problem bu my self and I didnt do it at the same dealer. So most of the information is a simple lie. Scion toyota at [redacted]. Has a bad [redacted] and they are losing costumers because his atitude. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: I ordered a new car on Feb **, 2014. After 6 weeks it was not delivered nor could the dealership give me an idea as to when it would be delivered. The order was canceled on March **with [redacted] who promised to refund the $500 deposit that was made with my MasterCard. After 3 phone calls and now, 2 weeks, I still do not have the credit. I also spoke with [redacted] in the finance office who also took all of my credit card information and who also promised the credit on Friday, March **. Subsequent phone call with [redacted] on March **promised credit by April **. April **, still no credit.

This is theft.Desired Settlement: $500 credit ASAP

Business

Response:

$500 Refund of deposit was processed on April **, 2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1) Interstate Toyota has mislead me when selling me an extended service agreement for my Sienna stating it's a "Toyota" extended warranty when it's actually First Extended Service Corporation aka Portfolio. Furthermore, in the fine print it states you need to go to the selling dealer (Interstate Toyota) for any service if you're within 40 miles which means they can take you on a ride any way they want and you have to go thru the hassle of waiting when they're available to fix your car and on and on, needless to say a warranty that binds you to one place is the worse.

2) I been having a sliding door issue on my Sienna where sometimes it doesn't close all the way and causes the light inside the car to remain open and the "door open" red light to come on the dashboard and I can't continue to drive because an alarm will sound. This problem happens randomly but often yet they refuse to check it unless they can see the problem happening when I'm there. They will not take it apart to look what causes this problem and why it happens randomly. The only option they give me is to pay for at least 2 hours of labor out of my pocket and even then they can't guarantee they will know the problem, let alone fixing it. Again, I have the extended warranty that covers any problem this door may have.

3) The Warranty clearly states the responsibility for the repairs is NOT First Extended Service Corporation, it is the selling dealer (Interstate Toyota). I have asked Interstate Toyota if the diagnostic will be covered by the warranty and they said yes but they won't do it. So Interstate Toyota is clearly the one responsible but are trying to dodge paying/fixing/diagnosing.

Remember, I can't even go anywhere else as per the Warranty rules.Desired Settlement: 1) I want this problem to be diagnosed and fixed. 2) I want Interstate to provide me a Sienna free of charge while my car is sitting there, while I wait for the diagnostic, parts ordering and repairs. 3) I want my warranty to be changed to (as promised) a Toyota extended warranty and to be able to go to any dealer or service facility with any problem I may have in the future.

Business

Response:

We cannot duplicate [redacted]’s concern with the door. We opened and closed the door multiple times and it worked every time with [redacted] present. We advised [redacted] if he wanted further inspection he would need to give approval of two hours to inspect the mechanical parts in the door. This does not guarantee a problem would be found but if there is a problem present we would call warranty for approval. I explained to [redacted] that the automatic door has multiple sensors and switches and its possible things such as debris from outside could get in the tracks and cause it not to close. This circumstance would not be covered under a warranty so my best recommendation was for us to make a note of the concern and bring the car back when it happens. [redacted] declined to authorize tear down time to inspect the door.

.

Notes: 1. [redacted] was in for another concern which we did confirm and were able to make the repair under his warranty.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer]

First of all, Interstate Toyota had dodged responding to all I have complained about. My complaint was about a warranty they sold to me claiming it was a Toyota extended warranty and it's not. With a Toyota warranty I can go to any dealer for repairs and this warranty I have to come to Interstate Toyota specifically unless I'm over 40 miles away, that's a huge blow and very much self serving. Then off course, since the selling dealer is the one responsible for repairs, as stated in the contract, they get to pick and choose with excuses as they wish, like in my case with the door problem.

Second, I never rejected the service departments offer to take apart the door to find my problem, they did! by saying I would need to take responsibility to pay for atleast 2 hours of labor since they can't duplicate the problem and they may find the problem being of nature that's not covered like some foreign object stuck inside the door. Well, really? a closed sealed door suddenly swallows a pen or a coin and that's not covered? oh of course a door without a mouth doesn't swallow but being, as I mentioned, they are the selling dealer who sold me the warranty and responsible to fulfill the warranty contact, im sure they will find excuses for when they can't (or won't) find the problem.

Third, an insurance policy (extended warranty) is sold with the understanding and purpose to give the customer peace of mind knowing they will be covered in the event of a problem. Me buying an extended warranty, im sure this goes for the rest of society too, is not to throw money at the dealer to have more headache and to feel cheated when it comes to a claim. I've been having problems with both sliding doors randomly not closing properly. The problem consists of two fold, one it sometimes doesn't close and two the problem comes and goes. The dealer can't find the first problem because they can't duplicate it but why the second part? why can't they find out why something like this would happen randomly? is it because they can't find it or they choose not to?

The combination of forcing me to pay for at least 2 hours labor and saying "because it may not be covered" and using lame excuses why it may not be covered WHEN EVERY PART OF THAT DOOR IS COVERED seems like a scam warranty to me and since the first part of the problem can't be duplicated right at that minute when I'm there, they take advantage and decline to even take it apart for a proper and complete check.

I'm writing this to the "better" business bureau as I'm sure any consumer would want something better than being cheated. And who likes being replied to like Interstate Toyota did by dodging the whole point while even their reply was bogus.

I didn't come here to get excuses let alone lame ones. I came here to complain so others know what they go into and hopefully choose not to. If Interstate Toyota wants to do "better" business, go ahead and show how you do the right thing, so others who read can see what you're made of. Or choose yet another lame reply so again people can see what you're made of.

I will not reply here anymore unless Interstate has fully satisfied me in a way a "better" business would. if you don't see a reply from me, rest assured they offered something bogus so it looks good but nothing satisfactory or remotely close to it.

Thanks for reading!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] has returned to Interstate Toyota to address his initial concerns. At this time, [redacted]'s vehicle has been repaired to his satisfaction. Interstate Toyota takes pride in customer satisfaction and will go above and beyond for every customer.

Review: I had purchased a vehicle on december **, 2014 and the sales representative did not tell me that they had optioned me out of gap insurance. They had told me I was signing papers for the loan that for the car I was leasing. I got into an accident on january **and only then did I know what Gap insurance was and that the people taking care of me optioned me out of it. All transactions were done electronically. Nothing except the papers for the loan were showed to me. I still have not yet received a title nor do I have any proof that I owned that vehicle except for the proof of registration. When I asked [redacted]what I was signing she blatantly lied and said it was just toyota financial papers (papers regarding the loan I was taking out for the car). No one helping me even mentioned gap insurance or what it does. ever since my accident I have been reaching out to the company but only three weeks after my accident (today) did I hear back from [redacted]the person helping me and his response was you signed the paper (even though he was aware that nothing was shown to me because he was in the room half the time with [redacted]and myself!) and that he pretty much didnt care if I filed a complaint with the BBC. I was not only lied to but treated with much disrespect and no courtesy despite my sending those people many other customers, including my sister and father.Desired Settlement: Monetary compensation for the differences I have to pay in car loss or at least the deposit that I paid for my vehicle for being lied to and treated with disrespect!

Business

Response:

Upon receipt of this complaint, Interstate Toyota immediately contacted [redacted] to offer assistance. [redacted] was given information and documentation to present to her insurace company on February **, 2014. Interstate Toyota has offered to assist [redacted] in any way, regarding the accident. Interstate Toyota has not received any further request for assistance since February **, 2014.

Review: my wife lease a car from INTERSTATE MOTOR GROUP Account #[redacted] had a mix up on our side (we by mistake transfer the plates to another car we got) I called on behalf of my wife and ask [redacted] for COPY of title in order to re requester the car by the DMV (mid November) an was told it will be sent out in 3 days after we didn't get it a I called again and was informed that the NYC DMV dos not require a COPY of title only the lease agreement , we went to dmv and the said unless we have the information needed (copy of title and power of attorney) from [redacted] we can not register the car {no change of ownership} we then called [redacted] again and thy insisted on me having the DMV call them (the NY dmv dose not call out for clients) I was informed by the dmv that I can contact my local office and ask them to contact [redacted] , we then went to EZ Drive that is the local dmv office ([redacted]) they sent FAX and called [redacted] that said they will send the information directly to EZ drive in 24H . tow days later the information (COPY of Title was not received, EZ drive then called on behalf of my wife to check the statues and was told by [redacted] that they are not sending it out since the DMV dos not need the Title ([redacted] is telling the DMV directly that they will not give them the information NEEDED)WE are still paying for our lease but we can not drive the car since its not registered.I got a call from [redacted] at [redacted] Fraud ([redacted]) telling me [redacted] wont send me the info we need in order to register.12 [redacted] Rav4 (VIN [redacted]) Account #[redacted] payment $229.93please help.[redacted] / [redacted]Desired Settlement: we request the fowling refund for monthly charges to our lease from November 2013 till this matter is settled. the documentation needed to re register the car (can be sent direct to DMV local Office /EZ Drive Monsey NY) or early termination of lease with no extra charge12 [redacted] Rav4 (VIN [redacted]) Account #[redacted] payment $229.93

Business

Response:

At time of purchase, [redacted]'s vehicle was registered as instructed by the customer. Some time later, [redacted] personally decided to change the registration. New York State Department of Motor Vehicles required certain documents from [redacted] Financial Services in order to make the change at the request of [redacted].

Upon receipt of this complaint, Interstate [redacted] immediately called [redacted] Financial Services on behalf of [redacted] to offer assistance to [redacted]. Interstate [redacted] forwarded the required information to [redacted]. It is our understanding that [redacted] is now working directly with [redacted] Financial Services and New York State Department of Motor Vehicle to obtain the change to his registration.

Interstate [redacted] will be happy to assist [redacted] should he need further guidance, in working with these two outside organizations.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] Financial keeps telling me they will send me the papers needed , but they do NOT , every time I call they tell me to wait 3 days and I call again and get the same run around of "send us more information we cant/wont give you the documents. I am still keeping up my payments of $229.93 and CANT drive the car without the needed copy of title and power of attorney.

the message from interstate [redacted] is just an attempt to waste my time and make me start all over while they charge me for the lease .

Sincerely,

[redacted] / [redacted]

Business

Response:

At the time of purchase, [redacted]'s vehicle was registered properly. Sometime after the original lease, [redacted] decided he would like to transfer plates from another vehicle to the leased vehicle. [redacted]'s complaint is in relation to [redacted] Financial Services and the trying to obtain documentation from [redacted] Financial Services to change the registration. As a courtesy to our mutual customer, Interstate [redacted] has contacted [redacted] Financial Services and procurred all necessary documents in order for [redacted] to change his registration. On January **, 2014, the documents were received from [redacted] Financial Services. As an additional courtesy, Interstate [redacted] brought all of the required forms to a local DMV Agency and secured the registration change for [redacted]. [redacted] came to Interstate [redacted] on January **, 2014 and picked up the registration that he wanted changed. [redacted]'s vehicle is now registered as per his needs. Although [redacted]'s issue lies was with proper documents not being received from [redacted] Financial Services, Interstate [redacted] went above and beyond the normal scope of work and assisted [redacted] in completing this desired transaction. Interstate [redacted] will continue to go above and beyond to assist our customers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] Financial Service AND INTERSTATE [redacted] gave me a run around for 2 month during that time the car was not legal to drive and was in our driveway, all along I made payments to my lease and id like that amount refunded.

[redacted] as company has has not gone above and beyond, they lied and gave wrong information wasting our time telling us to go to DMV 3 different times .clear Emails and documents with the request for COPY of title have been sent to [redacted] Financial Service AND INTERSTATE [redacted].

[redacted] Financial Service did not give me the documents and that's why this claim was opened, INTERSTATE [redacted] did get me the new registration and did all the necessary papers to re register after I opened the case at Revdex.com (I had to pay for the new registration {this is not what im asking refund for). my leas agreement is VIA INTERSTATE [redacted] and they should refund 2 month of the leas [redacted]

Sincerely,

Review: I bought a Toyota Camry 2012 two months ago. the second day after the purchase I took the car to the service because a rare noise coming from the transmition. So they did not check if the car had a transmition call back to the dealer to repair it. ok everything went fine. 5 days after the purchase I found my car making a rare noise in the front brakes when the brakes gets very hot. took again the car to the dealer and they did not do nothing to my car because my car was "fine". all right so I decided to run my car again.Since that day my car have had the same problem when the brakes gets so hot make the noise. So I took it to the service again because it was enough with this.The at the dealer found that my car need repair on the brakes and my 100,000 of Guaranty does not cover the repair because my car is a taxi. but when I went 5 days after the purchase my car was not a taxi and they did no found nothing to repair because my car was "fine".So I wanted to talk and the manager did not wanted to talk with me because I am a simple costumer with another problem. So I decided to talk to the manager of the used car sales and he agree to make a deal with me that I should pay half the repair but they cant do nothing else for my car.The problem is I only have two month with the car and I am even have made the second payment and they don't want to do nothing because the guaranty does not cover this 2 months latter after I purchased the car.I tell you something if I could bring back the car to the dealer I would do it. Because I am very mad at them.Now I don't know for what is the *..... Guaranty because they cant cover a simple brakes pad.Desired Settlement: I would like them to repair the car at no cost.

Business

Response:

[redacted] purchased this vehicle on March *, 2015. At time of delivery, the vehicle had an odometer reading of 75,181 miles. [redacted] returned to service the vehicle on May *, 2015, with an odometer reading of 82,459 miles. [redacted] had a concern with brake noise and requested an inspection. Upon inspection and diagnosis, [redacted] was informed that the brakes were overheating due to driving conditions. It was determined that this vehicle is a commercial use vehicle (taxi). At time of sale, the brake material is covered for 30 days or 1,000 miles, as a wear and tear item. It was determined that the brakes were safe and had plenty of material life. [redacted] requested the brakes be replaced due to the noise. The service manager did not approve replacement, and referred [redacted] to the Sales Manager. As a goodwill gesture, the Sales Manager offered to pay for 50% of the replacement cost for the brakes. [redacted] agreed, the work has been performed and the noise is no longer present.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

False. What they are not telling is that I went 10 days after I purchased de vehicle with the problem in the brakes and my car at that time was not a comercial vehicle and didnt have the 1000 miles that they say. But it is fine solved the problem bu my self and I didnt do it at the same dealer. So most of the information is a simple lie. Scion toyota at [redacted]. Has a bad [redacted] and they are losing costumers because his atitude.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,