Intuit, Inc.

I began my attempt to sign up for Intuit's payroll services in the beginning of April. After gathering and submitting the required information to begin the process I was informed mid May that they cancelled my account due to not submitting the information, which I did. So foolishly my company decided to try again with [redacted] payroll through another on-board payroll specialist. He repeatedly stated he would look at the information I submitted that day, but when I asked for updates he still had not looked at any of the information. This continued for a month before he finally looked it over and said that they could not at this time help my company with payroll and to try again in January 2017. So my company wasted 3 months trying to activate [redacted] payroll, with no reason as to why they could not accommodate my company. Their customer service is terrible, and I would not recommend them to anyone.

I had to cancel my Discover Credit Card today because this company charged my account. I have not done tax return business with them or purchased their accounting products.

Maybe they have been hacked and it was not intentional.

It is troublesome for me. I will never use their Turbo Tax service now.

The company hides and tricks you into purchasing third party add-ons. I repeatedly during my tax preparation software clicked NO, to the decision to add-on and purchase extra products, yet, at the end, they added the price and the product onto my price tag and receipt.

After I called the company they agreed that I clicked, No, and gave me a full refund. However, how many people did NOT call for a refund but still got SCAMMED and OVER-CHARGED for these illegal overcharging addons?

Not to mentioned two years ago there was a Class Action Lawsuit against Intuit for this exact same kind of behavior!

Questionable business practices. Horrific customer service.

Specifically regarding Quicken:
It is their standard policy to "discontinue online services" in their software after only three years, effectively crippling the application. There is no notice of this limitation at the time of purchase. There is absolutely no customer service, no phone number, and only chat-style technical support for a fee. The only option you are given is to re-purchase your software, even though nothing has changed with either your or your banks' computers. This is an institutionalized business practice of planned obsolescence. Their claims of the challenges of supporting old software or the value of their new features is laughable. My professional opinion as a software developer is that it would be trivial to maintain current functionality for at least 10 years, and that their incremental enhancements do not warrant a "forklift" upgrade.

Turbo Tax made a large mistake on both Federal and state returns...it cost me thousand's
I tried to file a claim against their "Accuracy Guarantee"
They rejected it, and will not even discuss with me, why they did dismiss it
Terrible communication.................

I was a TurboTax basic customer for many years. When they changed the ability of the basic program to do capital gains calculations for the 2014 tax year, I decided to not make the purchase. However, I received an email from Intuit indicating that prior year TurboTax basic customers could upgrade at no additional cost. I confirmed this was valid with a phone call to customer support. So, I purchased the 2014 basic software. Upon reaching the capital gains calculation, the software indicated I had to purchase an upgrade to continue. I emailed customer support with this problem and never received a reply. I have decided to fire Intuit and move to another tax software provider. If you tell the truth, you keep your customers. Mislead and you lose them.

You clearly don't know the entire story, don't really care to and haven't read the complaint I filed with the Revdex.com.. By using [redacted] my identity - soc., birth date, everything has been stolen. THIS INCLUDES MY WIFE AND KIDS. I had to find this out by calling the IRS and dealing with them for 3 hours. Finally, after getting through to the correct department, the FRAUD DEPARTMENT, I was told about my identity. Then, I had to verify who I am for another 30 minutes. Relieved that I finally verified my identity, the the woman in the IRS fraud department told me I would have to wait another 9 weeks for my tax return. Yes, that right.. another 2.5 months!! My heart sank again. All because [redacted] couldn't protect me. Now, my family and I are completely screwed, to say the least, and it's all Turbotax's fault!! It's clearly your employers fault because of the hacking issue making them unable to protect their customers.

Making it worse, I called your company on 3 different occasions during my hold/interaction process with the IRS. I suggest you pull up these calls. The first woman was nice but completely unhelpful and not the brightest. She gave me a random, useless phone number and sent me on my way. Te second time I called, the lady was nice, said she new about the hacking issue and was trying to help but the call got disconnected. The third call, the lady I spoke to was possibly the worst customer service experience I've ever gone through. I told her I would contact the Revdex.com and file a complaint, she said "that's fine". I told her about the IRS fraud department telling me about the hacking issue, and that I saw it on the news. She basically told me I was making it up and said "I watch the news and didn't see it".

Now, since all of this has happened, I have done my research. I've found A TON of people that were aware of this issue, hearing it through almost every outlet EXCEPT [redacted] I get bombarded with emails daily about every update that TurboTax does, but for some reason, I was never notified once by your company that this was going on. Now that I've done my research, like I said, it turns out that there have been many more people than me that have had the same issue. I guarantee, I will find a lot more if necessary. This situation isn't just a normal problem that requires a courtesy call from [redacted] survey department. To be honest, it's an insult. Your company has put my kids and I in a horrible "life" position. The only solution is the resolution that I provided in my Revdex.com claim. If my full tax return is not deposited into my bank by the end of business today, (LIKE IT WAS SUPPOSED TO BE YESTERDAY) I will proceed with everything I said. Because your company has affected my children, I will not stop getting my story out to the public. I've spoken to 3 different class action lawsuit lawyers regarding this issue. After hearing my story, they are foaming at the mouth, hoping I call them back today. I've also spoken to my personal lawyer and will immediately start personal fillings if necessary. I have already contacted [redacted] news and a variety of different print outlets. I will go to them first thing in the morning if necessary. I will also post my message in this email, along with my Revdex.com complainy on every online source I can find. This included posting all of my email messages on all my social media outlets (with 1000s of friends, who also have 1000s of friends) every 30 minutes, every day.

Unless you are going to call to tell me that my money has been deposited in my bank, there's no point of you calling me. Last month, both our hot water heater and furnace broke. We had to spend our entire savings on getting them fixed. My tax return would have been here yesterday if it wasn't for [redacted] Now, my mortgage is due (AND SPENT WHEN FURNACE AND HEATER BROKE). I have to pay my $1,400 mortgage and car repairs of roughly $2,500.. in addition to everything else. If I lose my house because of this issue it's going to be a bug problem. You have my bank account info. If my tax return is not deposited today, the public will know.

It's been over a month and I'm still waiting for them to credit me back my money. They overcharged me on services I didn't use. I must have spoke to about 5 customer service rep's all telling me that they will reimburse me the money in a few weeks. I'm still waiting.........