InvestorPlace Media

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The written policy statement of Investor Place may be in compliance with the codeThey do no comply to it in practiceI have on at least occasions over six weeks followed the procedures they outline at the bottom of their email and still receive emailsIn fact, I received one this morningThey absolutely do not do as stated in their response when they state the requests are dealt with within 24-hrsIt's been six weeks and they still arrived as recently as this morningThrough poor system controls or perhaps just trolling they are not doing as they state they do
Regards,
*** **

Mr*** provided his email address (***) to InvestorPlace Media online to receive a free report by *** *** called "Vanguard's Best & Worst Funds". When I attempted to look him up on our database with the name and email address information he provided in the
complaint I was unable to locate him. So I asked our Customer Service Manager to reach out to him via phone to straighten the situation out. It appears he has an automated email forward set up so that it seems like we were sending to *** and so any time he entered that email address on our unsubscribe page our system couldn't locate him to conduct the unsubscribe. Once we discovered it was really *** we were emailing we were able to put through the unsubscribe and stop the marketing emails from being sent. Mr*** should receive no further emails from InvestorPlace Media unless he orders something else from our publishing company

We do desire to comply with the customer's requests to unsubscribeI will contact the customer directly to retrieve the email he received so that I can trace back to see if there are any holes in the process

I have attached a word document with the full order page used by the customer to place their order
The money back guarantee is stated:
"You Take ZERO Risk with My Money Back GuaranteeYou can accept this invitation with total peace of mind thanks to my Money Back GuaranteeShould you decide
Ultimate Growth is not for you at any time during your three-month trial, just say the word and I'll refund the entire balance on your accountIt really is that simple."
Directly below the section where the customer would enter their credit card information and above the order submit button we state again:
"When you join *** *** *** *** quarterly plan, you'll take advantage of our convenient automatic payment planWe'll automatically charge your credit card ($per quarter) each time your subscription is about to expire unless you contact us prior to your expiration dateOf course, you can cancel your quarterly subscription at any time for a pro-rated refund."
When *** *** canceled his subscription, the balance available on his account was $That amount was the value of the unused days of his subscriptionThe customer service agent refunded that amount to his credit card promptlyWe do not believe we have misled *** *** and we canceled his subscription as soon as he put through that requestWe do not think an additional refund is due at this time

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for your help on this. I have never requested help from Revdex.com and I am very impressed that the business contacted be within a few hours of my complaint sent to Revdex.com and offered a satisfactory resolution.
Regards,
*** ***

Our records show Mr***'s subscription first cancellation request was received via email on 8/31.? Mr*** also called in to the customer service department on 9/2.? The subscription was canceled on 9/and a refund of $was released to his *** *** card this morning

Our records indicate Mr*** subscribed to *** ***'s free e-letter, *** ***, as well as his paid service, *** ***, with the email address of ***.? Requests received to unsubscribe Mr*** were processed using the *** email
address.? This complaint gave us a different email address of *** which I did find associated with a different subscription to *** ***'s free e-letter, *** ***.? I have unsubscribed that email address today and Mr*** should stop receiving emails from InvestorPlace Media in the next - business days.? The extra time is required as some emails are already queued up to deliver and *** may be in that queue.? When Mr*** contacted us in November, *** was unsubscribed, his credit card information was deleted, and his account was removed from eligibility to receive promotional materials as requested

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

The regrettable experience *** *** had is the complete opposite of what we strive for at *** ***? Our unsubscribe pages do quote - business days to allow for being closed on the weekends and for days we may prepare marketing efforts ahead of time.? But, for the most
part, unsubscribe requests result in stopping marketing emails from being sent about hours after the initial request.? *** ***? complaint caused me to investigate the entire process and I discovered a system error that has been in place since we switched to a new database on July 11, 2017.? We stopped sending all marketing material to ***? on the afternoon of 08/07/and fixed the database issue for other subscribers on 08/08/17.? A customer service supervisor reached out to *** *** via phone on 08/09/and confirmed he did desire to continue to receive paid fulfillment emails for his subscription to *** *** *** ***.? I would like to repeat our apologies to *** *** for a less than desirable experience

In response to [redacted]'s
stated complaint, we require subscribers to establish a Username and Password
to access the paid content on the Profitable Investing website at time
of sign-up Non-subscriber (free) traffic to the website cannot
access Richard's subscriber-only
content unless the visitor has paid for a
subscription and has a unique, active subscriber username and password.
The full website is not available to the general public. Unfortunately we
cannot control or police our subscription base from sharing their login
information with others. We certainly discourage it and most subscribers
are aware that they hurt themselves by doing so. In terms of security
protocols, InvestorPlace has established industry standard practices to prevent
hackers from accessing its websitesLimiting login access by IP address would
mean that a paying subscriber could no longer access his/her paid content from
home, office or mobile device. Our subscribers appreciate this
flexibility – and have come to expect it
With regard to our renewal
offers, we have always presented customers with the opportunity to secure
discounts by renewing early and most appreciate being able to lock in a special
rate. We encourage subscribers to call or email with any questions about
expiration dates. Our customer service number and email address are
present on every piece that we send out. We are also happy to allow
customers to opt-out of receiving any renewal notices from us or simply receive
limited renewal notices

Our records indicate Mr. [redacted] subscribed to [redacted]'s free e-letter, [redacted], as well as his paid service, [redacted], with the email address of [redacted].  Requests received to unsubscribe Mr. [redacted] were processed using the [redacted] email...

address.  This complaint gave us a different email address of [redacted] which I did find associated with a different subscription to [redacted]'s free e-letter, [redacted].  I have unsubscribed that email address today and Mr. [redacted] should stop receiving emails from InvestorPlace Media in the next 3 - 5 business days.  The extra time is required as some emails are already queued up to deliver and [redacted] may be in that queue.  When Mr. [redacted] contacted us in November, [redacted] was unsubscribed, his credit card information was deleted, and his account was removed from eligibility to receive promotional materials as requested.

The regrettable experience [redacted] had is the complete opposite of what we strive for at [redacted]  Our unsubscribe pages do quote 7 - 10 business days to allow for being closed on the weekends and for days we may prepare marketing efforts ahead of time.  But, for the most...

part, unsubscribe requests result in stopping marketing emails from being sent about 48 hours after the initial request.  [redacted] complaint caused me to investigate the entire process and I discovered a system error that has been in place since we switched to a new database on July 11, 2017.  We stopped sending all marketing material to [redacted] on the afternoon of 08/07/17 and fixed the database issue for other subscribers on 08/08/17.  A customer service supervisor reached out to [redacted] via phone on 08/09/17 and confirmed he did desire to continue to receive paid fulfillment emails for his subscription to [redacted].  I would like to repeat our apologies to [redacted] for a less than desirable experience.

To bring the matter to a close we have issued an additional refund of $443.56 to [redacted] credit card. In the future the language of the offer in question that is the cause of contention will be either dropped entirely or clarified further for future subscribers.

[To assist us in bringing this matter to a...

close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Don't you think that if I was a dishonest business, it sure would not be hard to manufacture records to suit my needs.
All auto renew should not be legal. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hillary Kramer's Investor Place newsletters are outdated and absolutely inaccurate. I have requested to unsubscribe more than 10 times both using the "Unsubscribe" link and by calling the office. However, I continue to receive their spam e-mails after more than 4 weeks.
Their data and percentage return calculations are deceptive and inaccurate. They are no better than using a dartboard.
If they had stopped sending their junk e-mails when I initially asked them to stop, I probably would have moved on but, they obviously can't even stop an e-mail from being sent so, if you subscribe to this newsletter, you are wasting your time and money $$$. You will not get returns anywhere near what they have indicated especially since their data is outdated.

InvestorPlace Media is in full compliance with the CAN-SPAM Act of 2003 which allows up to 10 business days to comply with an unsubscribe request. We state a 7-10 day window on all of our unsubscribe pages to allow for any potential systems errors we may encounter but in general the process is...

completed within 24 hours when the unsubscribe requested is submitted correctly.
In the footer of every order page of either a free report, free e-letter, or paid service we point potential responders to our company privacy policy. We clearly state there what a person can expect to receive in email when they order as well as actions they may take to prevent receiving those emails. That Privacy Policy may be reviewed at http://investorplace.com/corporate/privacy/.
[redacted]s email address of [redacted] has been completely unsubscribed and will receive no further emails from InvestorPlace Media unless he takes the action to sign-up again.

Our records show Mr. [redacted]'s subscription first cancellation request was received via email on 8/31.  Mr. [redacted] also called in to the customer service department on 9/2.  The subscription was canceled on 9/2 and a refund of $279.00 was released to his [redacted] card this...

morning.

Mr. [redacted] provided his email address ([redacted]) to InvestorPlace Media online to receive a free report by [redacted] called "Vanguard's Best & Worst Funds".  When I attempted to look him up on our database with the name and email address information he provided in the...

complaint I was unable to locate him.  So I asked our Customer Service Manager to reach out to him via phone to straighten the situation out.  It appears he has an automated email forward set up so that it seems like we were sending to [redacted] and so any time he entered that email address on our unsubscribe page our system couldn't locate him to conduct the unsubscribe.  Once we discovered it was really [redacted] we were emailing we were able to put through the unsubscribe and stop the marketing emails from being sent.  Mr. [redacted] should receive no further emails from InvestorPlace Media unless he orders something else from our publishing company.