InvestorPlace Media

Review: On Nov. 22, I subscribed Louis Emerging Growth for $995. The emaila ddress I used is [redacted]. I then requested to cancel to use another ctredit card. The bil[redacted]g address is [redacted] charged on my iwfe's ([redacted]) credit card. The subscriber's name is me ([redacted]). But, now, I found InvestorPlace refuses full refund becasue its cstomer service sdaid it is pro rated. The problem is that first, it is this company's fault who did not cancel my service when they agreed to when I called in; Second, I did not use any of the service since I used another subscribption; Third, from the date I subscribed to the date I called to cancel, they did not provide any service at all.Desired Settlement: 50

Business

Response:

I have reviewed the customers accounts and orders and find that our customer service department has handled the situation appropriately. Let me provide all the order history and details that led me to that conclusion.

Customer ordered Emerging Growth on[redacted]e on 10/07/2013 (Order confirmation # *-[redacted]). He used the following order information:

Ship to: [redacted], [redacted], [redacted]

Bill to: [redacted], [redacted], [redacted], [redacted] ending in [redacted]

The online order page the customer used to order is in the attached document (key code [redacted]). The offer was one year of Emerging Growth for $995.00 with a 90 day full money back guarantee. The customer called in on 11/22/2013 around 7:22pm EST and canceled that subscription. Since the cancel was within the 90 day full money back guarantee period, a full refund of $995.00 was released to the ** ending in [redacted] on 11/22/2013. The order was assigned to account number [redacted] in our database.

Customer ordered Emerging Growth online on 11/22/2013 around 7:23pm EST (Order confirmation # [redacted]). He used the following order information:

Ship to and Bill to: [redacted], [redacted], [redacted], [redacted] ending in [redacted]

The online order page the customer used to order is in the attached document (key code [redacted]). The offer was two years of Emerging Growth for $995.00 with no full money back guarantee period. The customer could cancel at any time but would only receive a pro-rated refund for time unused. This subscription, as of 12/16/2013, remains active. From 11/22/2013 until today InvestorPlace Media has been serving subscription content to [redacted]. The order was assigned to account number [redacted] in our database.

On 11/26/2013, the customer called in to customer service and provided information that led the customer service representative to find account [redacted]. It's not clear to me as to why this happened, but another order was placed by the customer service representative on this account using key code [redacted] for 2 years at $995.00. It was charged to a [redacted] card ending in [redacted]. On 12/13/2013 this subscription was canceled as a result of another call by the customer. A refund of $970.47 was released to the [redacted] card that day but the situation was referred to a supervisor for further review. The supervisor located the second order on account [redacted] and therefore authorized an additional refund of $24.53 that was released today 12/16/2013. So the customer has been given a full refund of $995.00 at this point.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

(1) As the company said, I am the person who subscrbed both newsletters. There is no reason for me to subscribe it twice at the same time. (2) As I subscriber, I have the right to knwo my subscription status. But, last week, when I asked my subscrption status, the xcompany refused to tell me and told me that only the person who paid the bill has the right to know my subscrption status. (3) If this company really took this 2 subscrptions as 2 seperate subscrptions, they should fully refund my subscrption since they have the policy that 90-days money guarrantee since the second subscrption is only 20 days much less than 90 days. But, tehy refuse to excuse this policy. Here is the link of its policy: [redacted] (4) yesterday, they sent me email that you would refund me the reset of over charge within 5 days. But, at the same time they tell BB and me here that they need further investigation. They are not honest.

Regards,

Business

Response:

I contacted **. [redacted] directly to reach a resolution. He and I talked through the details and were able to reach an agreement. The end result is that his Emerging Growth subscription is associated with the [redacted] address - under [redacted]'s name. The payment associated with it is the [redacted] ending in [redacted]. And **. [redacted] can use the username of [redacted] to access all of his paid subscription content online.

Hillary Kramer's Investor Place newsletters are outdated and absolutely inaccurate. I have requested to unsubscribe more than 10 times both using the "Unsubscribe" link and by calling the office. However, I continue to receive their spam e-mails after more than 4 weeks.
Their data and percentage return calculations are deceptive and inaccurate. They are no better than using a dartboard.
If they had stopped sending their junk e-mails when I initially asked them to stop, I probably would have moved on but, they obviously can't even stop an e-mail from being sent so, if you subscribe to this newsletter, you are wasting your time and money $$$. You will not get returns anywhere near what they have indicated especially since their data is outdated.

Review: On August 17,2014 I signed up for a 30-day free trial of the quarterly subscription of [redacted] Analytics from Investorplace Media LLC for $199. They did not email me with the password to access the information until Aug. 18. Since I did not find the information they provided was valuable or useful to me, I called on Sept 17.2014 to cancel the service. It was within their 30-day free trial period, but they claimed that I exceeded the free trial period. They said the starting day was the day I signed up on my computer, that will make sense only if they had provided me with my password to access the information that I paid for the SAME day, but I did not get that password until the 18th.

Not only they did not honor their free trial quarantee, they also overcharged me for that 30-day service. Whoever came up with the $128-24 refund I got, did not do their basic math correctly.

I like to see this business stands by their advertised guarantee and gives me the correct amount of refund.

Sincerely,

Synthia Coates

tDesired Settlement: like to see this business stands by their advertised guarantee and gives me the correct amount of refund.

Business

Response:

After reviewing the account and notes I find there was room for flexibility here. A full refund will be issued - $128.24 on 9/18/14, $2.21 on 10/30/14, and $68.55 on 10/30/14.

The customer service team based their original action on the fact that we provide instructions for the customer to set up their own username and password and access the website in the order confirm email sent immediately after orders are submitted online. Therefore the subscription and 30 day money back guarantee time frame begins on the day of order.

I'm authorizing the full refund as a courtesy to resolve the Revdex.com complaint.

Review: I signed up for $19.95 2 week trial for Power Options Weekly. See attached website [redacted]

One month later they started charging my credit card $79.95 per month and despite my complaints to them and requests to stop, they will not stop charging me nor will they refund 2 months of $79.95.Desired Settlement: I want them to refund 2 months of $79.95 ($159.90) to my credit card.

Business

Response:

I have reviewed the case and order details and find that per the terms and conditions of the order placed, the auto-renewals were correct and no refund of the auto-renewal charges is due. Please see the attached documentation to support that conclusion.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Don't you think that if I was a dishonest business, it sure would not be hard to manufacture records to suit my needs.

Review: These people send me dozens of emails a week phishing for subscribtions to teir various amnd many financial newsletters. When you attempt to 'unsubscribe' from their emails you get anotice that it will take 7-10 days before the changes take effect (Why so long?) After several weeks the emails continue and continue for a ever growing array of affiliated subscriptions servicesDesired Settlement: They need to update their policy and ethical standards. It would not take 7 days to cancel a subscription, most reputablel sites can do so immediately. Secondly they need to honur my wishes. thirdly they need to change policy so that others are not inconvenienced. Here is a listing of some of the addresses that they use to spam me. [redacted]

Business

Response:

InvestorPlace Media is in full compliance with the CAN-SPAM Act of 2003 which allows up to 10 business days to comply with an unsubscribe request. We state a 7-10 day window on all of our unsubscribe pages to allow for any potential systems errors we may encounter but in general the process is completed within 24 hours when the unsubscribe requested is submitted correctly.

In the footer of every order page of either a free report, free e-letter, or paid service we point potential responders to our company privacy policy. We clearly state there what a person can expect to receive in email when they order as well as actions they may take to prevent receiving those emails. That Privacy Policy may be reviewed at http://investorplace.com/corporate/privacy/.

[redacted]s email address of [redacted] has been completely unsubscribed and will receive no further emails from InvestorPlace Media unless he takes the action to sign-up again.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The written policy statement of Investor Place may be in compliance with the code. They do no comply to it in practice. I have on at least 3 occasions over six weeks followed the procedures they outline at the bottom of their email and still receive emails. In fact, I received one this morning. They absolutely do not do as stated in their response when they state the requests are dealt with within 24-48 hrs. It's been six weeks and they still arrived as recently as this morning. Through poor system controls or perhaps just trolling they are not doing as they state they do.

Regards,