INVIS Inc.

I understand our Production Department has been in contact with this customer, both the end of last week, as well as earlier this week.

We are working through this customer’s issues as diligently as we can.  The issue with the electrical inspection is basically a misunderstanding.  The rough-in electrical inspection did not pass, due to the inspector requesting things that are normally requested to be completed before the...

final inspection.  Once our electrician completes those, and the re-inspection passes, we will be ready to schedule the remainder of the tasks left.

The facts, as this customer states them, are true, and we feel badly about the circumstances that caused both delays.  However, we were able to reschedule, and the replacement window has been installed. As far as we know, the customer is now satisfied.

We have reached out to this customer via email, as well as mail.  We are awaiting communication back from him.

Unfortunately, a large quantity of refund requests have been made.  Management is processing them as quickly as possible, in the order promised.

Complaint: [redacted]
I am rejecting this response because: This company continues not to address my concerns or finish the work they were paid to do.
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2016/12/09) */
The customer acknowledged that she did not mean to do this complaint, that she asked the Revdex.com NOT to submit because she had been working with our office to get a FULL refund. Technically, by the contract, the refund amount should only be for...

[redacted] not the full [redacted] Mr. [redacted] from our office was actually working FOR the customer to get the full amount, which he succeeded at BEFORE this complaint came through which the customer will not only acknowledge but confirm just that. Her reason for contacting the Revdex.com was to make sure that she had an avenue if she did not get her refund.
The customer received her full refund as of this afternoon just as she was promised. We regret that the Revdex.com handled this situation the way they did.
Initial Consumer Rebuttal /* (2000, 11, 2016/12/12) */
Revdex.com Comment: Consumer called and stated that the business did deliver the check to her in person for the full amount. The check did clear the bank.

Complaint: [redacted]
 
I am rejecting this response because:Was told they would start Oct 2nd and they did not come.They have given me numerous start...

dates over the last 5 months and never shown. I called them on oct 15th and told them I had enough and wanted a refund
Sincerely,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted].  They finally did repair the window.  The project took from Feb.2 to Aug. 9.  We would not recommend this company.  We regret we ever did business with them.
Sincerely,
[redacted]

Our roofer was out much of this week, and to my understanding, the new metal roofing is now complete. We have a crew scheduled to arrive Monday of next week, and we are anticipating good progress toward completion of the project.

We have been in contact with this customer.  He is aware the windows are due in to us within the next couple weeks, and we will schedule installation at that point.

We are in contact with this customer, and are mutually working toward a resolution

We have been in contact with this customer.  We have communicated our plans, and she has informed us she is satisfied with the plans.

Initial Business Response /* (1000, 5, 2017/04/11) */
The customer requested to cancel his window project months into his contract. Although there is suppose to be a 25% fee charged, we decided to waive that fee and give him a full refund. There is a process involved in order to deliver a FULL...

refund. Once the customer understood this, he agreed with the policy and understands that his full refund will be processed within the next week.
Initial Consumer Rebuttal /* (3000, 8, 2017/04/17) */
yes mike did say he would refund after we removed our complaint with home adviser. then [redacted] called about 4 day 4/8/17 after [redacted] called to see if we removed our complaint yet, I asked if they sent the check and said he didn't know. told him I'm not removing it until I get the check. if they are going to be on a service like home adviser and don't like review they get, they should do better business and keep there customers aware of any problems and have answers instead of you have to talk to this guy and never get an answer. so right now there holding our money for ransom until we take our bad review down from [redacted]
Final Business Response /* (4000, 10, 2017/04/21) */
The customer claimed he did not understand the refund process, once he understood he said he would remove the review. That did not happen as he promised. The customer has received his refund, however, as we promised. These are the facts.

Complaint: [redacted]
I am rejecting this response because:  The release form clearly states that we will not receive our money until 45-60 days of signed release form. ...

This form requires the signature from Four Seasons as well as ours.  The form was sent to  us unsigned by them.  We are concerned that they will not sign this form for another 6 months or so and keep our money during this time.  With our experience with this company, they are not dependable and trust worthy.  We will be reviewing this Mutual Release Agreement with legal representation unless a signed and dated agreement is received by us. 
Sincerely,
[redacted]

We have been in frequent contact with Mr., and I think it’s fair to say this information was not submitted by him.  Person posting this states they were to pay the full amount before the work was to start?  We NEVER request that of our customers, and on a job of this size we would not...

accept full payment, even if offered.  Were told to expect 5 day installation? On a project of this size?  Doubtful.  We are mostly completed with the project, and as contracted, requested stage payments as work progressed.  Have been trying to get in touch with the company and getting no response? The latest of several phone conversations with Mr. took place yesterday, and everything is progressing satisfactorily for him.  They were told that everyone had quit?  I don’t think a statement that ludicrous even deserves a response.

Complaint: [redacted]
I am rejecting this response because:
The heating/air unit has been installed, and the electrician has been out to correct some work and to add an additional outlet that should have been installed initially.We have been told repeatedly this week that work is scheduled for next week, but we've been unable to confirm any dates.  We still have no insulation, ceiling, or ceiling fan.  We are missing trim inside and out.  We don't have guttering.  Concrete waste is still in the yard, along with the sawhorses and building materials.  We don't have a step into the house from the porch and the room is still leaking.I need to be told firm dates of work to be done, and I want the project completed in full, and correctly, by next Friday, Oct 13.
Sincerely,
[redacted]

I was waiting to hear back from the company to see if they would call me last week and they never did. I did call them on Monday and explain to them I complained about not notifying me and letting me know my status, the gentleman was very apologetic and they have an appointment to come out to my home Friday at 4:30 I have to see what happens then. Thank you for all your help I don't know if this helps or not but we'll see. Thank you [redacted]

Contrary to a small handful of complaints to the contrary, we do construct our jobs to code.  Additionally our production department is making significant progress on catching up.  Although admittedly behind on several projects, we never make promises to begin construction in an unrealistic timeframe.  And again, nothing has transpired that would cause us to deviate from the terms of a legally binding contract.