We apologize that this customer did not get the service they expected. Although our servers are in the locations we specify, the way GEO-location works is that third-party providers must keep their databases updated with the true location of the servers. Many of these providers do not...
keep them updated very well. We offer servers in over 60 countries and several cities within the United States ([redacted]), so there are plenty of options to choose from if the GEO-location is incorrect on a given server.Unfortunately, in this case it seems that the customer needs a certain city that is not GEO-ing correctly and for whatever reason cannot or does not want to use a different city. We apologize for this, and we have offered a FULL refund in the amount of $77.99.
I subscribed to IPVanish monthly. IPVanish is an encryption service for the Internet. What happens if you have their software is that it will automatically scramble and encrypt any information your business might have on an excel program. When you 'disconnect' the program, it continues to 'connect' unknown to you the customer, scrambling your excel files at night. Eventually it changed mu DNS so I could not connect to the Internet which is when a computer expert found where my problem was coming from. I e mailed them for a correction several times and had no response. In any case, their incompetence cost me a ton of hours to straighten out my excel files. They should be shut down!
The only charges we see were:$7.50 via credit card which was made on 2015-05-07 08:56:01. We have refunded this back to their credit card.$10 via [redacted] which was made 2015-02-16 16:07:01. If he has not already, he will have to contact [redacted] for a refund as we have...
no way to do it since [redacted] does not allow us to outside of 90 days.If there was another transaction, please send details so I can investigate and try to resolve this issue. Did they perhaps sign up using a different email address?For reference, here are the tickets this customer sent in - I have summarized each:6/1/15 - 15998Can’t connect6/1/15 - We replied asking for account verificationCustomer never responded back to us6/1/15 - 16018customer said they can’t connect - we saw the duplicate ticket and worked the issue from [redacted]6/1/15 - [redacted]This is all the customer stated in the ticket:-Questions/Comments: CANT GET ON TO EXTEND SERVICE6/1/15 - we replied asking for account verificationWe did not receive a replyWe followed up on 6/2/15 and on 6/3/15Customer replied on 6/4/15 - said they could not login - still did not provide account verification6/4/15 - customer replied with account verification6/4/15 - we replied and explained how to reset their password and that we would help them do that if they wanted us to6/1/15 - 16141Cannot connect6/1/15 - We replied asking for account verification, and we also provided instructions on how they could cancel if they chose to do sowe did not receive a replywe followed up on 6/2/15 and on 6/3/15Customer responded on 6/4/15 saying they could not login, but still did not provide account verificationwe replied asking for account verificationwe did not receive a replywe followed up on 6/6/15Customer never responded back to us6/1/15 - 16142Unable to login6/1/15 - We replied asking for account verificationCustomer never responded back to us
paied $80 for a year of vpn (on Otc 16 2015) and it didnt work at all so I canceled my account (Apr 1 2016) and I just got billed again for $80 today ( Otc 17 2017) they are a scam!!
IPVanish does not work and they won't answer any of my 5 emails.
I bought a 1yr subscription (1 week ago). the program has never worked and it is impossible to contact the service. I want a refund but won't hold my breath.
I purchased a 1-year subscription to their VPN service - and only received 5 months. Their website advertises "technical support 24-7, 365 days a year" - this is false. When I lost the connection 5 months into the service their technical support was not very responsive to my requests for help (in the span of 3 weeks I sent them 7 emails, posted twice in their forum, and attempted to use their online chat option - which is never available). After three weeks this company responded that "there wasn't much that can be done". Ironically, I've already signed up with a new-different VPN company - and the connection works fine. I requested a refund of the remaining 7 months of my paid subscription - they refused. Their business practice seems to be once they have your money - they no longer have time for you.
I have only had this program for 2 weeks maybe. I have had problems like glitches but what is most aggravating me the most is that some sites won't cooperate because of international borders. I bought this software on a lark so I can turn it of if is a nuisance. It works for me and I have used it to search many places.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.THANK YOU for assisting me in this manner - your website, and this entire process, has been very easy and for that I sincerely thank you for the service.
Thank you. It is not our policy to send receipts/invoices as this is an internet transaction. Having said that, we can send an e-mail saying "On (date), USD X received from Y for a 1-year subscription for our VPN service." I believe we did this already, but if they need this format again, please have them submit a new ticket requesting this to [redacted].com. Please have the support team refer to their manager ([redacted]) when they receive the email.
We apologize that this customer did not get the service they expected. Although our servers are in the locations we specify, the way GEO-location works is that third-party providers must keep their databases updated with the true location of the servers. Many of these providers do not...
keep them updated very well. We offer servers in over 60 countries and several cities within the United States ([redacted]), so there are plenty of options to choose from if the GEO-location is incorrect on a given server.Unfortunately, in this case it seems that the customer needs a certain city that is not GEO-ing correctly and for whatever reason cannot or does not want to use a different city. We apologize for this, and we have offered a FULL refund in the amount of $77.99.
I subscribed to IPVanish monthly. IPVanish is an encryption service for the Internet. What happens if you have their software is that it will automatically scramble and encrypt any information your business might have on an excel program. When you 'disconnect' the program, it continues to 'connect' unknown to you the customer, scrambling your excel files at night. Eventually it changed mu DNS so I could not connect to the Internet which is when a computer expert found where my problem was coming from. I e mailed them for a correction several times and had no response. In any case, their incompetence cost me a ton of hours to straighten out my excel files. They should be shut down!
The only charges we see were:$7.50 via credit card which was made on 2015-05-07 08:56:01. We have refunded this back to their credit card.$10 via [redacted] which was made 2015-02-16 16:07:01. If he has not already, he will have to contact [redacted] for a refund as we have...
no way to do it since [redacted] does not allow us to outside of 90 days.If there was another transaction, please send details so I can investigate and try to resolve this issue. Did they perhaps sign up using a different email address?For reference, here are the tickets this customer sent in - I have summarized each:6/1/15 - 15998Can’t connect6/1/15 - We replied asking for account verificationCustomer never responded back to us6/1/15 - 16018customer said they can’t connect - we saw the duplicate ticket and worked the issue from [redacted]6/1/15 - [redacted]This is all the customer stated in the ticket:-Questions/Comments: CANT GET ON TO EXTEND SERVICE6/1/15 - we replied asking for account verificationWe did not receive a replyWe followed up on 6/2/15 and on 6/3/15Customer replied on 6/4/15 - said they could not login - still did not provide account verification6/4/15 - customer replied with account verification6/4/15 - we replied and explained how to reset their password and that we would help them do that if they wanted us to6/1/15 - 16141Cannot connect6/1/15 - We replied asking for account verification, and we also provided instructions on how they could cancel if they chose to do sowe did not receive a replywe followed up on 6/2/15 and on 6/3/15Customer responded on 6/4/15 saying they could not login, but still did not provide account verificationwe replied asking for account verificationwe did not receive a replywe followed up on 6/6/15Customer never responded back to us6/1/15 - 16142Unable to login6/1/15 - We replied asking for account verificationCustomer never responded back to us
paied $80 for a year of vpn (on Otc 16 2015) and it didnt work at all so I canceled my account (Apr 1 2016) and I just got billed again for $80 today ( Otc 17 2017) they are a scam!!
IPVanish does not work and they won't answer any of my 5 emails.
I bought a 1yr subscription (1 week ago). the program has never worked and it is impossible to contact the service. I want a refund but won't hold my breath.
I have a new program that works perfectly.
I purchased a 1-year subscription to their VPN service - and only received 5 months. Their website advertises "technical support 24-7, 365 days a year" - this is false. When I lost the connection 5 months into the service their technical support was not very responsive to my requests for help (in the span of 3 weeks I sent them 7 emails, posted twice in their forum, and attempted to use their online chat option - which is never available). After three weeks this company responded that "there wasn't much that can be done". Ironically, I've already signed up with a new-different VPN company - and the connection works fine. I requested a refund of the remaining 7 months of my paid subscription - they refused. Their business practice seems to be once they have your money - they no longer have time for you.
I have only had this program for 2 weeks maybe. I have had problems like glitches but what is most aggravating me the most is that some sites won't cooperate because of international borders. I bought this software on a lark so I can turn it of if is a nuisance. It works for me and I have used it to search many places.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.THANK YOU for assisting me in this manner - your website, and this entire process, has been very easy and for that I sincerely thank you for the service.
Regards,[redacted]
Thank you. It is not our policy to send receipts/invoices as this is an internet transaction. Having said that, we can send an e-mail saying "On (date), USD X received from Y for a 1-year subscription for our VPN service." I believe we did this already, but if they need this format again, please have them submit a new ticket requesting this to [redacted].com. Please have the support team refer to their manager ([redacted]) when they receive the email.
Thanks,