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IRET Properties, a North Dakota Limited Partnership

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Reviews IRET Properties, a North Dakota Limited Partnership

IRET Properties, a North Dakota Limited Partnership Reviews (25)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Please see attached response

In response to the Revdex.com complaint from [redacted] – complaint [redacted] On May 11th, [redacted] left a message with my office in regards to a complaint he hadWhen I returned his call he said he was hoping we could, “come to an understanding” and “that I wouldn’t want to treat a [redacted] employee poorly since they do so much business with them.” My response back to him would be I would look into the issue and follow upI asked him to email me the information he was disputing so we could have it documented in writingHis email stated they turned their notice in “on time within the day window” and that he shouldn’t be being charge for May’s rent and a $re-rental feeHe stated to me on the phone he could not afford his new house payment along with the rent for MayI again told him to explain this all in an emailAt the end of our conversation he reminded me for the third time, “he works for [redacted] and that he knows I wouldn’t want to be treating a [redacted] employee badly.” I told him that we treat all our residents the same regardless if they work for ***, McDonalds, or the GovernmentI would not be giving him any special circumstances and I didn’t appreciate him threatening me with his place of employmentAfter my conversation with him I called and spoke to my Community Manager at the Commons at Southgate and here is the information provided [redacted] ’s envelope was in the rent drop box this weekend and was opened on May 2nd, It was back dated to April 1st, and the resident acted as though he turned it in days prior and it just sat in the box for the entire monthI have documentation of the phone call he made with Jessica, the Assistance Community Manager, on April 27th, telling us that he is moving out in a couple of days and he didn’t give us a notice to vacate and he is refusing to pay rent for MayI just wanted to keep you posted because you might hear from him before I send his file off to collections per his lease he is responsible Jessica spoke to him on April 27th, Alex took the stuff out of the rent drop box on May 2nd and I opened the envelope up and got this letterThe rent drop box is checked every day as we are required to do and it is not possible it sat in the rent drop box an entire month and also he stated on the phone (April 27th, with Jessica [redacted] ) and admitted that he didn’t provide us a notice to vacateI responded to [redacted] and let him know that after my conversation with Holly and the Commons staff we do not believe the notice was turned in as you statedWe check the drop box daily and there is no way it would have been missed for a month and then all of the sudden show upWe will be moving forward with requiring May rent to be paidI also explained I know he does work for [redacted] and we have a great relationship with this companyIt is unfortunate to myself that he has repeatedly brought this up to me on the phone (at least times) and also in email stating you hope we wouldn’t treat a [redacted] employee in this mannerWe treat every single resident the same regardless of where they workWe do not pick our favorites or do extra favors for [redacted] due to the fact we are required to follow the Federal Fair Housing ActWe work with the [redacted] office and deal with them on a daily basis in regards to their office space and the residents we houseOur relationship with them is good because we know both are required and do follow policyI cannot make this exception for him by not turning his notice in when it was due and I am confident that they wouldn’t expect me toWe will be moving forward with our efforts to collect on this mannerIf not collected on it will be turned over to Cindy [redacted] in our internal collections department and she will be in contact with you in regards to paymentOn May 11th, [redacted] sent a response threatening to us that he would be taking us to small claims court and that we would be paying for his lawyer’s fees and compensation for him missing work due to this along with all his deposit moneyI responded the same day back and said we felt confident on our end that we were acting in the fairest and most professional manner and he had every right to proceed on his endI also explained that per his lease Section it states a day notice is requiredIt also states the Tenant must obtain from the Landlord written acknowledgment that the Landlord received the move-out notice [redacted] did not receive this from our office on April when he claimed this was provided because it was not thereI then went on to explain it was acknowledged on May when it was actually received in the office and that we will be holding him accountable to the lease terms in his signed contractNot only did they leave the complex with no notice but also with the unit in very poor conditionIt is clear that they didn’t even attempt to cleanThe cleaner spent two full days in this unit cleaning up the messCarpets have been replaced and it also needs a full paint because there are black stains all over the wall, looks like from possible candleI’ve attached pictures in regards to the condition left sWe take pride in our job as a landlord and work to keep our residents happy in the best way possibleUnfortunately, we are not willing to break our policies though and let him out of his lease contract without following p [redacted] protocolWe are confident with the information we have on hand and have provided to him

I am rejecting this because: Complete failure to acknowledge that the supposed complaint was dated the same date it was supposedly received Complete failure to acknowledge that the on-site manager is rude, unprofessional and clearly does not care about his job At no point in this process has anyone offered any type of apology, sincere or not Just because you didn't break a law doesn't mean you are in the right or that we weren't treated badly or that your manager acted appropriately Disgusting

Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] .Due to lack of time I have elected to pay the fine imposed by the apartment complex to ensure I do not have any implications on my credit In addition to this it did not seem as though the Revdex.com had any interest in truly protecting the interests of the consumer I am incredibly disappointed in how little investigation your team put into my complaint You have cost me money and future residents of their properties will continue to be taken advantage of Please take this into consideration going forward as this may be the only recourse for an individual that is being taken advantage of Sincerely, [redacted] ***

Revised CRP's have been completed by the accounting department for IRET in Minot, ND and hard copies will be mailed to [redacted] Frankie [redacted] is the Regional for Crown Apartments where [redacted] lived, I assisted with this also as the Revdex.com complaint originally came to meThank-you, Judine ***, Regional Manager

Final Consumer Response / [redacted] (2000, 5, 2015/09/11) */ I would like to withdraw this complaint as a settlement has been reached between myself and the company

Initial Business Response /* (1000, 8, 2015/07/01) */
Dear ***,
Thank you for your input regarding Woodridge ApartmentsIt is unfortunate that you are dissatisfied with the situations at the propertyThe outdoor lighting in the courtyard has been a concern for multiple residentsRecently,
the Woodridge staff conducted a survey with the residents facing the courtyard area regarding the lightingIt was found that approximately half of the residents responding were opposed to the exterior lights in the later evening because they shine into their homesThis resulted in the lights being turned off when the pool closed at 9:pmWhile Woodridge staff has considered and honored the residents' requests, it has now been determined by IRET that the lights will remain on throughout the night and we are researching new lighting options to potentially reduce the glare into apartment homes
Woodridge Apartments' garages have experienced ongoing issues from water seeping into the garage areas when it rainedThe excavating repairs that were required as part of the landscaping project to remedy the problem were extensiveDuring this time, the site did not use the mechanical sweeper as the garage floors were damp and it would be detrimental to the sweeping equipmentRather than damage the equipment, our custodial staff has been manually sweeping areas as needed to control the conditions in the garage area until the landscaping project is completedWhile this is not as effective as the mechanical sweeper, our staff has worked to maintain the area to the best of their ability during the interim of the project rather than close off the affected areas in the garage and cause residents to lose their ability to park in the garage during the repair process
IRET apologizes for any frustration that you have experienced regarding the above-mentioned issuesHowever, we will not reimburse you for $(one month's rent) as requestedDuring both of these issues you still had the ability to access and live in your homeBoth issues were in the process of being addressed by our staff and/or vendors, and in both cases we were working toward a favorable outcome
Sincerely,
Rose ***
Initial Consumer Rebuttal /* (3000, 10, 2015/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Rose,
I did not request the money to reflect the fact that I did not live thereThe reason the survey was conducted is because we were so upset by being played around with no adult reasoningAlso, the garage, only thing we heard were promises and no true updates, and I do not know how much the staff tried but at times, I held my breath to walk to my car
I could go on to list my complaints, including the water can that was always empty in the gym, printer and scanner that used to work initially but always without paper that disappeared later and we were just left with very old printerIf there were any issues, the message on the office door that said "call or email with questions" but with no email or phone number provided
After I spoke up, you can refer back to my initial complaint to review your regional manager's response
Again, the money requested was only a reflection of dissatisfaction that we had especially over the past 1-years of our residence there and also the way I was treated as a tenant who has lived there for years and paid over again $60,
Please consider all the above and try to understand our experience and frustration
Thanks,
***

Regarding *** *** :KW/114/Garage # On 5/9/*** *** went to the Kirkwood office to discuss her garage #She stated items were taken out of her garageShe mentioned her grill, cooler and important paperwork The manager informed the resident that she would speak
to the maintenance worker and find out what happened to the itemsAfter speaking with maintenance she was informed that the items that were removed from the garage were a grill, cooler and a box that looked like trashResearching the incident and garage #it was miscommunicated and was not supposed to be emptied The manager drives Kirkwood Manor daily and she noticed garage #door was open and only seeing a grill and cooler, the rest of garage appeared to be emptyBoth maintenance and custodian also noticed garage open for weeks with only those items that were taken out left in itThe manager called the resident and explained what had happened and that we still had the grill and cooler in storageShe informed the resident that the items would be returned to her garageA police report was filed on 5/9/by the resident and police did receive a statement from the manager On 5/11/the items were returned to her garageThe Manager went to the resident’s apartment and informed the items were back in her garage and locked the door for herThe manager apologized and the residents response was “It happens” the resident thanked her for putting items back in garageAs the Regional Manager I was informed that the resident needed to speak with me and I responded and profusely apologized and told the resident that I would investigate the situationI then called the resident back and informed her that she would have her grill and cooler put back in her garage and that I was sorry that I could not retrieve her box of papers as they were thrown in the trashShe thanked me for looking into the situationI asked if I could do anything else to please let me knowI also asked the manager to make sure that she apologized and offer her some gift cardsThe resident refused the gift cards stating that she didn’t like the restaurant they were from so the manager let her know that if she changed her mind she could pick them up at the officeI am deeply sorry again and if the resident would like to call and discuss this further please feel free to contact me at the number I provided her when we spoke in the past

Initial Business Response /* (1000, 5, 2015/05/28) */
With respect alleged deferred maintenance, all requests made by the resident have been completed to the best of our knowledgeIRET maintains a database of service requests, which we reviewed prior to drafting this responseThe automated
answering service noted in the complaint is only utilized when the on-site office is closedOn Sunday May 10th, an emergency call came through the phone answering system for a drip coming through the bathroom ceilingThe leak was investigated that evening by the on-call Maintenance Tech and repaired the following dayOn May 15th the resident called and stated it started to leak againIRET then contacted Rochester Plumbing and Heating, to check the apartment and make the necessary repairWe no record of any request for door knobs to be replaced, but do not have a problem making the improvement
The response to the renewal inspection is that it is IRET's policy to do a pre-inspection before the current lease/renewal expiresThe renewal was due to expire the end of July The pre-inspection letter was sent out to the resident on May 4th that the inspection would be held on May 6th and would take approximately minutesThe resident was present and was told the apartment passed the inspection and the renewal would be sent out within the next few days by the assistant managerThe renewal notice was sent on May 9th, At no time was the resident told by the Community Manager or the Assistant Community Manager that they would not be renewed
With respect to rent increases and the need for utility reimbursement, the operating costs for the property increase every year no matter if there is vacancy at the property or if economic conditions prohibit our ability to increase rentAlthough IRET recognizes that rent adjustments are an unfavorable event, they are necessary to ensure that a property is well maintained and operates properlyThis particular property continues to be one of the least expensive apartment communities in the city

I am rejecting this response because:
Thank you again for taking the time to help me resolve this issue. This experience has been heartbreaking to know that such a large company such as IRET would behave in such a manor. There are many discrepancies in what the local management team has stated. First and foremost my garage was 100% down during the "weeks" in question.  Secondly, the local maintenance team initially stated that there was only a barbecue grill,cooler and a small box in my garage unit. Which is also false. In my garage unit were two boxes that were uncommon in diameter. The were almost as tall as me and I'm 5'6 and were quite wide. In these boxes where my camping supplies, clothing, and miscellaneous items. Also in the unit was a large suitcase. In the suitcase contained all of my legal paperwork, 4 photo albums, many pictures that were is store bought albums. diplomas, my father's obituary, all other needed documents, and many other items that aren't coming to mind. A bed frame (that was against the wall) cooler, and a bbq grill.  IRET went in my garage with the intent to empty it. It's ludicrous to say that "someone must have stole the other items". They were thrown away. As they stated. It is quite insensitive to pass guilt on me because someone didn't simply check to see if they had the right garage. I spoke with the regional manager and she was very apologetic and sincere. Yes my grill and cooler were returned back to me. The grill was returned damaged. ( pictures available upon request). Yes I was offered an Applebee's gift card. I felt the offer was insulting. The honorable thing would be to replace what was taken from me. As I stated to the regional manager, no my garage wasn't stocked piled with expensive items, but there were items in the garage and the items that we in there were mine . I'm terribly afraid that there will now be retaliation for replacement of my property by not renewing my lease. I've been a model tenant with no infractions.

In response to the Revdex.com complaint from [redacted] – complaint [redacted]. On May 11th, [redacted] left a message with my office in regards to a complaint he had. When I returned his call he said he was hoping we could, “come to an understanding” and “that I wouldn’t want to treat a [redacted] employee...

poorly since they do so much business with them.” My response back to him would be I would look into the issue and follow up. I asked him to email me the information he was disputing so we could have it documented in writing. His email stated they turned their notice in “on time within the 30 day window” and that he shouldn’t be being charge for May’s rent and a $585.00 re-rental fee. He stated to me on the phone he could not afford his new house payment along with the rent for May. I again told him to explain this all in an email. At the end of our conversation he reminded me for the third time, “he works for [redacted] and that he knows I wouldn’t want to be treating a [redacted] employee badly.” I told him that we treat all our residents the same regardless if they work for [redacted], McDonalds, or the Government. I would not be giving him any special circumstances and I didn’t appreciate him threatening me with his place of employment. After my conversation with him I called and spoke to my Community Manager at the Commons at Southgate and here is the information provided.  [redacted]’s envelope was in the rent drop box this weekend and was opened on May 2nd, 2016. It was back dated to April 1st, and the resident acted as though he turned it in 30 days prior and it just sat in the box for the entire month. I have documentation of the phone call he made with Jessica, the Assistance Community Manager, on April 27th, 2016 telling us that he is moving out in a couple of days and he didn’t give us a notice to vacate and he is refusing to pay rent for May. I just wanted to keep you posted because you might hear from him before I send his file off to collections per his lease he is responsible..  Jessica spoke to him on April 27th, Alex took the stuff out of the rent drop box on May 2nd and I opened the envelope up and got this letter. The rent drop box is checked every day as we are required to do and it is not possible it sat in the rent drop box an entire month and also he stated on the phone (April 27th, 2016 with Jessica [redacted]) and admitted that he didn’t provide us a notice to vacate. I responded to [redacted] and let him know that after my conversation with Holly and the Commons staff we do not believe the notice was turned in as you stated. We check the drop box daily and there is no way it would have been missed for a month and then all of the sudden show up. We will be moving forward with requiring May rent to be paid. I also explained I know he does work for [redacted] and we have a great relationship with this company. It is unfortunate to myself that he has repeatedly brought this up to me on the phone (at least 3 times) and also in email stating you hope we wouldn’t treat a [redacted] employee in this manner. We treat every single resident the same regardless of where they work. We do not pick our favorites or do extra favors for [redacted] due to the fact we are required to follow the Federal Fair Housing Act. We work with the [redacted] office and deal with them on a daily basis in regards to their office space and the residents we house. Our relationship with them is good because we know both are required and do follow policy. I cannot make this exception for him by not turning his notice in when it was due and I am confident that they wouldn’t expect me to. We will be moving forward with our efforts to collect on this manner. If not collected on it will be turned over to Cindy [redacted] in our internal collections department and she will be in contact with you in regards to payment. On May 11th, [redacted] sent a response threatening to us that he would be taking us to small claims court and that we would be paying for his lawyer’s fees and compensation for him missing work due to this along with all his deposit money. I responded the same day back and said we felt confident on our end that we were acting in the fairest and most professional manner and he had every right to proceed on his end. I also explained that per his lease Section 33 it states a 30 day notice is required. It also states the Tenant must obtain from the Landlord written acknowledgment that the Landlord received the move-out notice. [redacted] did not receive this from our office on April 1 when he claimed this was provided because it was not there. I then went on to explain it was acknowledged on May 2 when it was actually received in the office and that we will be holding him accountable to the lease terms in his signed contract. Not only did they leave the complex with no notice but also with the unit in very poor condition. It is clear that they didn’t even attempt to clean. The cleaner spent two full days in this unit cleaning up the mess. Carpets have been replaced and it also needs a full paint because there are black stains all over the wall, looks like from possible candle. I’ve attached pictures in regards to the condition left.    s. We take pride in our job as a landlord and work to keep our residents happy in the best way possible. Unfortunately, we are not willing to break our policies though and let him out of his lease contract without following p[redacted] protocol. We are confident with the information we have on hand and have provided to him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The complaint is pertaining to a property managed and owned by IRET not IMM. Thank you

IRET, the Landlord, has followed its established procedures in attempting to deal with the issues between two tenants and issued notices when it believed there was lease violations that did take place. We cannot stop Ms. [redacted] from sharing her opinion, and it appears from...

her rejection that her wish is to continue to voice her dislike and experience. A this time, we do not feel any further response is warranted or will be helpful to resolving this situation. IRET chose not to renew the lease, and it will expire by its terms within the next 15 days.

In response to Case #[redacted]: Regarding Service Issues: Concern #1: Heating Upon your requests that your heat wasn’t working, our maintenance staff promptly visited your apartment to address the issues. Upon all visits, maintenance stated that the heat was within a comfortable range and offered...

suggestions on how to maximize warm air flow within your apartment. He also noted that the heat would not be able to freely circulate within your apartment as your furniture & draperies were found to be obstructing the heated air flow. In addition to the offered suggestions, we also offered to add more fin tubing to your heat system in an effort to increase your heat output and ultimately, offer you more comfort. We also worked with our plumbing & heating vendor to place them on standby to complete the work. Unfortunately, we have yet to receive a response from you on this as we choose to make residents aware as to when we will enter their apartment homes. We can and are still willing to make this modification at your convenience during your remaining residency. Concern #2: Washing machine plumbing                We were alerted by you that your washing machine wasn’t working. Upon inspection by the maintenance staff, we found that the washing machine was working, however, the hot water output when in use was limited. We immediately began working to remedy this issue for you by contacting out plumbing & heating vendor to address the problem. Due to extremely cold weather that week, their immediate availability was limited. At 7:37 pm on December 21, you submitted an online request looking for an update as to the status of the repair. The situation was resolved on December 22, prior to the end of the business day. The repair was extensive and required substantial troubleshooting. We apologize for the abnormal amount of time to resolve the issue for you. In regards to your history of lease concerns, we apologize that you feel as though you were misled and treated unfairly. It is a common practice with many management companies, including IRET Properties, that shorter term leases or month to month leases are subject to a higher rate. These types of leases offer more flexibility to residents who choose to avoid a long term commitment for their housing. In regards to the online advertising for new residents, the prices reflect a “starting at” price point. Grand Gateway has more than 16 floorplans to choose from, with varying prices based on square footage, amenities, etc. In regards to the advertised rent special, as with many other types of businesses, marketing specials are offered periodically. This happens in all industries, such as car dealerships, clothing stores, etc., including apartment home communities. Regarding the property internet service, yes, you are correct the internet is provided within the building. Until this point, we were unaware that your internet connection wasn’t satisfactory. It is unfortunate that the internet service performance is not to your expectations. It is also unfortunate that you felt you needed to seek external internet connection to suit your needs. There are multiple residents within the property that are satisfied with the internet service within the building. In regards to your desired resolution:                At this time, there is no refund or price adjustment available on your rent rate. Per your lease renewal on Dec. 14, 2015, we offered to waive the storage fee and month to month fee, which during your stay with us from 3/1/16 to present, would have resulted in a total savings to you of $715.00. Unfortunately, you chose not to take advantage of the offer.                On your most recent lease renewal received in late December 2016, you expressed that that was a large increase in rent. Should you choose the month to month option, there is a larger increase. However, there are 14 other lease length options, ranging from a 2-15 month lease length ranging in prices from $847-$1016.                In regards to your space heaters, we would like to invite you to supply your Xcel Energy invoices showing your electric usage for the months of December 2016 & January 2017. We would be happy to reimburse you upon receipt of the invoices for your electric usage during these two months as you felt a space heater was required for your comfort. As a reminder, we are ready and willing to install additional fin tubing in your apartment home. In conclusion, we apologize that you feel you have had an unsatisfactory experience during your residency with us. We strive to provide excellent customer service, responsive maintenance and a sense of community for our residents. It is unfortunate that we were not able to fully meet your expectations during your 16 month residency with us. Thank you for the opportunity you gave us in providing your housing needs.

Final Consumer Response /* (2000, 5, 2015/09/11) */
I would like to withdraw this complaint as a settlement has been reached between myself and the company.

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted].Due to lack of time I have elected to pay the fine imposed by the apartment...

complex to ensure I do not have any implications on my credit.  In addition to this it did not seem as though the Revdex.com had any interest in truly protecting the interests of the consumer.  I am incredibly disappointed in how little investigation your team put into my complaint.  You have cost me money and future residents of their properties will continue to be taken advantage of.  Please take this into consideration going forward as this may be the only recourse for an individual that is being taken advantage of.  
Sincerely,
[redacted]

Please see attached response. Sincerely,Anne [redacted]IRET Properties[redacted]
[redacted]Minneapolis, MN 55402[redacted]@iret.com###-###-####

Information for response was too lengthy for space so it is attached in the above documents labeled "[redacted] Revdex.com Complaint"

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Address: 1400 31st Ave SW STE 60, Minot, North Dakota, United States, 58701-6965

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