IRN Payment Systems

Review: We signed a 2 year contract on June [redacted] 2010. When it expired, it rolled into a 1 year contract, from July, 2012-June, 2013. We cancelled on Jan **, 2013. This company charged us a 24 month cancellation fee of $495.00, even though we only cancelled 5 months early. During phone calls, the company explained that we had a 4 year contract. Upon review, they realized our contract was for 2 years. I have asked for a refund of the overcharges several times and this company will not return any further phone calls or refund any portion of this over charge. At most, we should have been charged a cancellation fee of 5 months, not 24 months.Our company is A+ Quality Fence and Deck, Inc., [redacted].Desired Settlement: I have asked for a refund of the overcharges several times and this company will not return any further phone calls or refund any portion of this over charge. At most, we should have been charged a cancellation fee of 5 months, not 24 months.Our company is A+ Quality Fence and Deck, Inc., [redacted].

Business

Response:

The cancellation fee is valid. It doesn't matter if you cancel a little early or very early its still considered breaking the contract. So the fee will remain. If you have any question please feel free to contact me at ###-###-####.

Director of Merchant Services

IRN Payment Systems

Terrible customer service by their [redacted]!! I have left at least ten messages including emails and have failed to get a response back from him. Been trying to get money back from them from when I cancelled my acct. I cancelled it one month and have had money taken out of my acct by them for 3 months. Even if you THINK you aren't going to give me my money back you still NEED TO CALL and tell me this! ABSOLUTELY TERRIBLE SERVICE!!! If I could rate them a -10 I would!

Review: We had used their services for more than 10 years (If I remember correctly they took over from the original company we had signed a contract with in 1991). Recently we found a company that charged much less for their services. We followed the instructions on how to cancel service as of April **, 2014. There was no mention of a cancellation fee, automatic renewal date, or number of days notice required. We found a $395.00 unauthorized debit from our account taken out 5/**/2014. When I called to inquire about it I was told that we had signed a contract over 10 years ago, and that we had an automatic renewal date of March [redacted] every year. This renewed without notice to us, and required 60 days notice before that date in order not to get charged the fee. To expect us to to remember what date we signed the original contract on and that we had automatic renewal that date every year without any notice is unreasonable. Also, since there was no caution or explanation about that in their cancellation instructions, it seems really unfair that customers would have to pay that fee. We were a good customer for years, and they have made much money on us. To do this in return is unethical if not illegalDesired Settlement: We want to be reimbursed for this unfair penalty.

Business

Response:

I will be more than happy to speak with [redacted] about his contract and the terms, but we certainly followed what is allowed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I called and spoke to [redacted]. He admitted the practice is unethical, but refused to reimburse any of it because the practice is legal. He also claimed that they discussed all of the ramifications of stopping service when they told me how to end the service. This is absolutely not true. Then he said it would be our word against their word.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have had three different terminals (all used and in bad repair) sent to me so that I could process credit cards. After numerous phone calls to tech support and a ridiculous amount of time spent and wasted - I was still unable to process cards in a timely manner for my customers. After hours of wasted phone time, I finally gave up using them to process my cards altogether. I believe that the early termination penalty is unfair when the company cannot and did not meet my needs of credit card processing. I have been paying $51.50 per month for 2.5 years for a system that does not work. As a sole proprietor, I simply do not have the time to waste on continued ineffective communication with a company that does not provide what it promised when I agreed to become their customer. The $495 early termination fee to release me from my contract that expires May 2014, is unacceptable given that they never could fix my issues.Desired Settlement: I would like the $495 early termination penalty waived.

Business

Response:

To who it may concern,

After reviewing this merchant account I see they were set up for wireless and we showed the wireless was working but they were having issues. As a courtesy to the merchant I will refund half of the money. Since the debit just took place I will wait a week to see if it clears. Once I know it clears then I will refund the monies. The credit will be for $250.00. Any questions please let me know.

Director of Merchant Services

Review: I called customer service to inquire about termination services. I wanted to make sure everything was on schedule. One month ago I sent a certified letter stating my intention to terminate and today was told they had not received the letter...they don't know if anybody signed for the letter...they have no record of the letter. Atlast inquiry I was told the ending date of my contract was May **. Today we were told July **.We have tried to call SEVERAL times but would get no answer and no return of our messages.The machine I am currently using is non-compliant. I have also tried to buy out the contract but was refused any consideration due to lack of customer service.Desired Settlement: I just want to end any association with this company. This is May, which I was told would be the end of the contract....now they say it is July. Just let me out.

Business

Response:

In reference to the complaint number ID#[redacted] –[redacted] -mid#[redacted] The merchant contract will expire on July [redacted] 2015. She is required to provide 60 days’ notice of cancellation in writing and must continue to process transactions up to her termination date of July [redacted], in order to avoid a cancellation fee. If she wants to end her contact today she will be changed a $295.00 fee. Please see attached certified letter from merchant stating she know her cancellation date was July [redacted]. [redacted]