Iron Horse Limo

Review: IRON HORSE LIMOS PROMISED "Should we have any problems with the service I would like your assurance that all matters will be addressed. "

I had to call you because the driver was no where in sight when the pick up time came around.

The limo was very hot and uncomfortable with LITTLE/NO air coming through the vents. I HAD BEEN ASSURED WORKING AC IN VEHICLE

The radio AUX & USB did not work. We brought our own cords to place our music and that did not work. We tried to just play music through the radio and that didn't even work. The radio station would either just randomly c[redacted]ge on its own or volume go out. The driver said she did not know how to fix it.

Overall very poor quality of limo and amenities offered. I would not use the service again or recommend it.Desired Settlement: Partial refund for the horrible lack or ammenities paid for service and lack of follow up

Business

Response:

I am not only upset but disgusted on this customer complaint.

We were not late, driver showed up on time. The A/C was working in the limo and radio was also working. At NO time during the entire 4 hours of the reservations did she contact the office to comment or ask for a different limo or remedy the situation. She was also given a 3 days 2 nights voucher to Las Vegas, worth more t[redacted] what she spent. Her reservation was $205 for 4hrs. When she contact us she was rude and demanding and felt justified for a full refund.

The customer has written a bad review on yelp and limos.com a third party company that they do not have any relations with. Not only are we not going to refund her but will be sending her a email letting her know that if she does not remove the bad reviews within 48hrs we will peruse legal suit against her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The AUX & USB were clearly not working. If your driver would tell the truth even she said so when I asked her about it when we got to the first brewery, We BOTH sat in the back seat and plugged my phane into the USB and it would clearly not play. I also have 8 other people in the limo who would tell you the same thing.,

The review on YELP is consistent with the service I have received and if you also look at the previous review before mine - there are identical complaints regarding the AC and other issues. Iron Horse is registered as a business on YELP and as someone that received service from the business, I am entitled to rate/review the service I received.

Someone name [redacted] is very rude on the phane in telling me people make up these stories and insinuating that I was too.

[redacted] promised to handle any issues I had personally and I emailed her first thing Saturday when I was done with my event. I received no response until today 09/11

I called [redacted] also to ask where the driver was because we should have been leaving at 10:45am and she mentioned something about GPS issues.

The vouchers were part of the deal as per the first email I received from [redacted] so the business giving me the vouchers was something that was advertised by them and not requested by me.

My complaints are all valid and Iron Horse should take time to listen to their customers instead of assuming that what is being said is wrong - that is what a company that prides itself on customer satisfaction would do.

Regards,