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Irresistible Me

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Reviews Irresistible Me

Irresistible Me Reviews (52)

The first email from this customer I could find was sent on October [redacted] and one of our customer care agents emailed back the same dayThe order was placed October ***, shipped the same day and according to the tracking number it was delivered October **, 2014, at 5:pm to the zip code in the shipping address The customer emailed us complaining she did not get any packageWe did start an investigation with the carrier but [redacted] states the package has already been delivered to the shipping address on the labelUsually we cannot be held accountable for packages where tracking information states the package has been delivered to the shipping address That being said, we understand the customer should not suffer because the shipping of her package was mishandled by the carrier so we’re taking responsibility for it (since the carrier will not)We are committed to solve this in a satisfactory manner for the customer and offered to make a full refund for this order and the customer agreed with this solution via desk (where we get all the customer care related correspondence)We made the refundWe can provide visual proof if you need that

Firstly we would like to extend our apologies to thiscustomer for the trouble with this orderThe order was placed December ***and shipped December *** from our warehouse but it couldn’t be delivered becausethe shipping address was incompleteWe used the shipping address provided whenthe order
was placedThe order didn’t make it back to our warehouse yet, butwe made the refund for this order and the customer should be able to see it shortly.If necessary we can send the refund confirmation

I ordered my hair extensions on May 20. Emailed company asking when my extensions would be shipped? The company said they had some delays on some of there shipment but should be able to ship them the following week. Then 20 minutes later refunded me. So now I’m not getting my extensions? I really wanted them. So what now? I can’t get them ever. What kind of company is this? So disappointed. I waited over 2 weeks for nothing now I’m screwed with no hair.

Revdex.com:
I informed the business that the [redacted] could NOT tell me if the package was directly delivered to my house, just that it had been delivered. I proceeded with an investigation with the [redacted] as well. The business informed me that the [redacted] had also "told them the same thing they told me" and "since [I am] left without [their] product and [the business] can't solve the situation in any other way, [the business] can offer [me] a refund as soon as possible". The business has processed and completed the refund.
Thus, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

The first email from this customer I could find was sent on October [redacted] and one of our customer care agents emailed back the same day. The order was placed October [redacted], shipped the same day and according to the tracking number it was delivered October **, 2014, at 5:15 pm to the zip code in the...

shipping address.
The customer emailed us complaining she did not get any package. We did start an investigation with the carrier but [redacted] states the package has already been delivered to the shipping address on the label. Usually we cannot be held accountable for packages where tracking information states the package has been delivered to the shipping address.
That being said, we understand the customer should not suffer because the shipping of her package was mishandled by the carrier so we’re taking responsibility for it (since the carrier will not). We are committed to solve this in a satisfactory manner for the customer and offered to make a full refund for this order and the customer agreed with this solution via desk (where we get all the customer care related correspondence). We made the refund. We can provide visual proof if you need that.

I ordered a flat iron more than 2 weeks ago and I never receive the confirmation email or tracking number. My "orders" on the web site's profile indicates that I never ordered anything. Yet the payment passed on my credit card and I have the confirmation number with me (100058843). Its been more than two weeks. Id like for it to be shipped as soon as possible with shipping refunded. Or a full refund of the shipping and the product in the next few days

November 15, 2016 I order 100 058 902 11/15/2016 Natalia Bukreeva was made in the amount of $ 137.00. Payment for the order I carried out during its registration by credit card. The fact that the payment has passed, I received a SMS message to write off 137 dollars. November 17 2016 I received a letter in the mail from his manager Emily asking for a photo of a credit card (only the last four digits) and a note with the date of November 18 and the sum of 137 dollars, because the billing address did not match the shipping address. Bank card my mother, who lives in Russia, but my money and my mother do not mind shopping. I sent the information to confirm the manager, Emily, and then she sent me the answer that my order has been confirmed and expected shipping. This is what I will be informed in writing email, where parcel number to track will be written. November 18 with me said credit card was charged even 137 dollars !!! All the documentary evidence available. I began to write asking Emily to figure out why the card was removed with another 137 dollars, but I still have not received a response. I wrote letters for 4, including through feedback on the site. Today I received a letter from track number to track, but on the money taken from the card again no answer. I want to return again to withdraw money! Why did it happen? I live in Cyprus, my mother in Russia, it is perhaps a reason to deceive customers? Please help me get the money back and get an order. I just give up, because I worked for a month to buy the hair and not expect that double payment will be taken.

ID: 100052004

Order placed over 30 days ago, money has gone through but never received any update about my order. Several emails to customer service and received nothing. Will require a full refund or a status update at the least. Not trust worthy at all.

Order ID: 100052004

My order was placed on 5 August and on the day received confirmation that my payment has gone through and that I will be contacted when the order is processed - never received further communication from the company and after several emails to their customer support, nothing. I'd like either a full refund or an update on the progress at the least.

Review: I purchased my extensions on July I received them in a timely manner no complains there. I have only used them twice I noticed they would not hold a curl so I kept on trying since I am new to hair extensions. I thought it was me not doing something correctly I tried different culring methods like the wand and a normal curling iron nothing worked. I was chating with a customer rep and told her the situation she advised to email a video curling the extensions I did on 9/*/15 I would get a response within a day. They replied back saying since they advertised the extensions are easy to curl and style they offered a 20% refund which to me is not a lot and I did not want to feel I wasted money on something I would not be satisfied with and use again. I replied back stating the 20% was appreciated, but wanted to know if there could be an exception were I return the extension and get a new set they approved they emailed me the link for the shipping label. I mailed the extension on 9/**/15 send them an email on 9/**/15 to make sure they received them since I used priority mail they should have received them within 4 days I did not get a response. I emailed again today 9/**/15 since it has been a week with no response keep in mind when I first emailed I would get a fast response within a day. I just want this issue solved.Desired Settlement: At first I wanted a new set now with all this going on with no response and having to file a complain through here I want a full refund.

Business

Response:

We have indeed exchanged several messages with this customer and reviewed her particular case internally. Even though the hair extensions had clearly been used, since we always stand by what we advertise with regards to the quality of our products, we decided we would exchange her set for a new one. The last communication we have with this customer dates back on September **, when she said she would return the set to us. There is no other message from her in our Inbox, or on our chat page. We simply did not know exactly when she sent it back or that she used a fast delivery option. Had we known that, we would have asked the customer for the tracking number on the returned package. We are not sure why there is no message from September ** or September **, as the customer claims, especially since we had previously exchanged more than a dozen messages with her. Moreover, we have not received her returned package at our offices, although we continue to receive mail every day. At this point, we were simply waiting for the customer's package, in order to send her a new set. We are sorry if the customer was left with the impression that we were ignoring her messages - that has never been our intention. We are willing to issue this customer a full refund, but we would like to ask that she send us a new message at [redacted] , with information regarding her returned package, so that we may find its whereabouts.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: 1. I emailed the Irresistible Me about the status of my order (#[redacted]) and did not receive a response.

2. A few days later, I checked my customer account to find out that it was supposedly delivered on 10/**/2014. Not only was my order not delivered, I was also not emailed a link to a tracking number indicating shipment (as specified on my confirmation email). Upon emailing them again, I find out that their policy states that their business is not responsible for products that are not delivered and customers must take it up with the postal service. Had I known that was the case, I would have not even risked to be put in that position in the first place.

3. I emailed them again regarding my current situation and have not received a response.Desired Settlement: Delivery of my correct order or full refund.

Business

Response:

The first email from this customer I could find was sent on October [redacted] and one of our customer care agents emailed back the same day. The order was placed October [redacted], shipped the same day and according to the tracking number it was delivered October **, 2014, at 5:15 pm to the zip code in the shipping address.

The customer emailed us complaining she did not get any package. We did start an investigation with the carrier but [redacted] states the package has already been delivered to the shipping address on the label. Usually we cannot be held accountable for packages where tracking information states the package has been delivered to the shipping address.

That being said, we understand the customer should not suffer because the shipping of her package was mishandled by the carrier so we’re taking responsibility for it (since the carrier will not). We are committed to solve this in a satisfactory manner for the customer and offered to make a full refund for this order and the customer agreed with this solution via desk (where we get all the customer care related correspondence). We made the refund. We can provide visual proof if you need that.

Consumer

Response:

I informed the business that the [redacted] could NOT tell me if the package was directly delivered to my house, just that it had been delivered. I proceeded with an investigation with the [redacted] as well. The business informed me that the [redacted] had also "told them the same thing they told me" and "since [I am] left without [their] product and [the business] can't solve the situation in any other way, [the business] can offer [me] a refund as soon as possible". The business has processed and completed the refund.

Thus, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an online order with Irresistable Me on March [redacted], 2015, totaling $121.19. I was informed through a conformation email immediately following my purchase that I would be notified of shipping and tracking information within 3-5 business days. My account was debited for said purchase the next day.

Since March [redacted], I have received no information regarding the tracking or shipping of my order. Furthermore, I have sent numerous emails concerning said order, and no attempt to reply has been made. I have also privately and discreetly contacted the company through social media venues, including [redacted] and [redacted]. Irresistable Me has failed to respond to any inquiries whatsoever, and has also deleted polite requests for action from their profile.

I am filing this complaint not only due to the failure to respond to written requests for assistance, but because I have still not received my order that was guaranteed to arrive within 8-10 days of purchase.Desired Settlement: I would request that I am given a refund for the entirety of my total ($121.19). I have not received any goods or services from Irresistable Me; due to their failure to respond to any written requests for assistance, I no longer wish to conduct business with this company.

Business

Response:

We take full responsibility for an uncharacteristically slow communication with this customer. The delays were caused by technical and logistical difficulties that coincided with the period this order was placed and processed. The package was delivered and has reached the client eventually, and, quite understandably, the customer wants to return it to get a full refund. The customer emailed us requesting the details on how one’s order can be returned and we emailed back with all the steps to return this package free of charge. Once it gets back to us, we will be pleased to make the refund. We are sorry for the entire situation and we trust the matter will be fully settled very soon.

I placed my other with this company about 2 weeks ago and my order is still processing... They do not have a contact phone number only by email and they take forever to respond back... The first time they mentioned order takes about 3-5 busn days to process the second time due to high amount orders they receive on a daily base and that they apologize that was las week on a Thursday but they did mention by the way your order should ship out this week... Really already Thursday and it should ship out what a lie, till the day I check my order and it's still processing... Really disappointed with this company..

Review: I placed my order on 10/**, and requested to change it that same day. The costumer service person obliged, and was professional. According to the website it may take 3-4 days for your order to ship, but it is now 11/** (over 3 weeks) and my order hasn't shipped yet. When I inquire about it with customer service I've been told the factory representative will ship it asap, but that never happens. This week I followed up again, and received no response.Desired Settlement: Overnight shipment at no cost and refund of the shipping fees charged since the product still hasn't shipped in over 3 weeks.

Business

Response:

We're sorry about the delay that occurred in this case. We kept close contact with this customer during the processing time. We replied within 4 hours of the customer's latest message and we asked whether she was willing to continue waiting a little while longer or if she wanted a full refund. 7 hours ago, the customer replied that she prefers a full refund. We went ahead and issued the refund.

Review: I purchased the product from Irresistible Me and received the original product in a timely manner. My hair color I chose was not the correct color. I went through the exchange process and received a pre-printed return mailing label. I sent the January **, 2016 and reached NY on January **, 2016. I have contacted the company regarding my returned product on January ** (almost a week later). The email stated that the product has not arrived and would contact me via email once the exchange process has taken place. They said it would take 3-5 days to process the exchange provided the hair was not worn. It wasn' [redacted] been almost 3 weeks now and still no response. I just want a refund at this point.Desired Settlement: I would have like to receive the hair but now I would like a refund.

Business

Response:

According to the [redacted] tracking number ([redacted]) the returned package reached New York on January **, 2016, but it was delivered to us on January **, 2016. [redacted]The free return label contained a reference to the fact that it can take 30 days for a return to be processed. We have to make sure that the packages are sent back in the original box, clearly untouched, unworn and odor-free (hair which has been used can't be exchanged).The customer misunderstood the time frames - The 3-5 business days period is referring to the needed time for a regular order to be processed and shipped out, not to the time it takes for a return/exchange to be processed. At this point, we have concluded that the product was returned in accordance with our policy and we have issued a full refund for the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received my refund which is satisfactory to me.

Sincerely,

Review: I received my product from the company on October ** and tested the sample as instructed and noticed the color did not match. I went to the company's website and printed their return/exchange label and gave the package to my mailman on October **. On the website it clearly states that "[redacted]." After waiting the two weeks period and still not hearing from the company in regards to my exchange I reached out to them via email to attempt to gather and update on my exchange. I was then told it could take up to 30 days for them to receive the package. Again I waited the allotted time frame after it had passed and still hadn't heard I reached out both via email and social media, [redacted]. After several attempts I was told that they still have not received my package and that "when" they do I will be notified. At this point I have requested that my full refund as stated on the website be returned to my card and that my current order be cancelled and refunded back to its appropriate account.Desired Settlement: I would like my order previously returned to be refunded the full amount as stated on their website for $**7.20. As well, I have requested that my current order be cancelled and have that money refunded as well which is a separate total of $194.25.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Oh my God where do I even begin? I just wish there was a way I could photos in too. I will be giving my customer complaint to every customer review area that I can about my irresistable me hair extentions. I wish you could see the photos. I got a total of 9 hair clip extentions. I ordered the 18in Silky Chocolate Brown extentions. The price was great during their sale. Their product was a waste of my money. I showed my friends my pictures and we all agreed this is a joke. I watched YouTube videos and other reviews which all seemed pretty good so I tried it! Nope. The videos were extremely misleading. They were unbelievably thin, even though they looked thick and I ordered the 3rd most amount of hair your could get. Also one of the 2 clip extentions had two layer strips of hair and they went with one layer, then the second, AND STOPPED HALF WAY! ON ONE EXTENTION! Not only was that extention incomplete, It also was not even sown down completely. The hair sown to the seam at the top was sloppy, There were stray hair everywhere at the top sown in all different directions. Also I found several blonde hairs in the dark brown extentions. I put them all in correctly and when I pulled all my hair forward and it looked like I had only put in 2 clips. I even tried to curl it to make it blend better but they are just so horrible! And most of the hair is near the seaming of the extentions "like natual hair" they said, but there is merely nothing at the ends and when I put my hair is a pony tail with the extentions in, my pony tail was probrably more than 2inches thick! Also I emailed them twice and I had to wait 13 days until they even shipped them out! They did not reach out to me once apologizing for the wait/delay even after I had complained. Dona, the customer care agent, did email me back once I had complained. Never again and I associating with this company and I will not reccomend this company to anyone. If the employees can not provide great hair service or even know how to make the extentions correctly then they should not even be hired!

Review: My difficulty has been with returning or exchanging my order. I followed the website's instructions for printing a return label and did not expect to need a tracking number for my package because the address was provided by the company. I mailed my package over 20 days ago - and Irresistible Me has apparently not yet received it. Upon reviewing other Revdex.com complaints, it appears that this may be a common problem. I contacted Irresistible Me once to see if my package had arrived and a customer service representative responded that it was not yet there. Five days ago, I emailed the representative back again asking again about my return package. I have received no response.Desired Settlement: I had originally planned to exchange my product, but given the poor response and the poor return/exchange process, I would now prefer to get a full refund.

Business

Response:

Our most recent contact with this customer was on Nov **, through an e-mail message in which we explained that our return policy, as also shown on the free return label, says that returns can take up to 30 days. The customer replied on Nov **, in an understanding manner, pointing out that she is willing to wait another week. Even though we still haven't received the returned package yet, we went ahead and issued the refund. In the future, such matters will be avoided, as we have recently changed our return policy, and all our free return labels will also include a tracking number.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had ordered from Irresistable Me on August *. I was expecting my order to be shipped and delivered by the [redacted] so I could recieve them in time for my wedding. They did reply however their replies did not help at all. When I asked why my product had not been shipped out they said it was because of a delay. All of the complaints on here mention that they had delays as well. So apparently this company has no idea what they are doing. This is totally ridiculous and I am so dissapointed because all I have read is how fast the shipping was and all of this bull that they advertise. I asked for a refund but I think that it is ridiculous.Desired Settlement: I would like to recieve a refund and for them to deliver the extentions to me with express shipping like I had asked for.

Business

Response:

We apologize for not being able to send the product on time for the customer's special event. During our discussions with the customer we explained that we could not guarantee that the product would be delivered within her desired time frame (which would have been anyway shorter than our standard processing + shipping time). The sets are handmade so sometimes they need to be custom made for specific colors, weights and lengths that are not in stock. As promised, we made an attempt to expedite the shipping for this order, but technical and objective reasons prevented that from happening. As per the customer's e-mail request, we have issued a full refund a few hours prior to the filing of this Revdex.com complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I would like to receive my extentions as I was supposed to with no payment for all of the ridiculous hassle and because this ruined my wedding day. I will not be satisfied unless I have my extensions in my hand and I am not paying for them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered from irresistible me on Oct. [redacted] and my order is still processing. Processing time from the website says 3-5 business days. Contacted them twice by email and can't get any answer of when I should expect my order to ship. I'm very frustrated! Their Customer Service is not helpful at all! If my money has already been taken, I feel I should expect my item in a reasonable time frame. As it stands now, I feel as I've been scammed! Very bad experience ordering from them!Desired Settlement: I would like to see my order delivered to me immediately! If they can't fulfill my order, then a full refund.

Business

Response:

We are very sorry about the delay that occurred with this order. It was caused by technical issues encountered at our factory during this time. Since the order could not be shipped within the customer's desired time frame, we have issued a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

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Description: WIGS & HAIRPIECES, ONLINE RETAILER

Address: 205 West 39th Street 16th Floor, New York, New York, United States, 10018

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