Irresistible Me

The first thing I'd like to point out is the fact that this company only has an email to contact them for customer service, at least there was no phone number found. Not sure the exact percentage but I'd guess its about a 80% chance you will receive a reply immediately. (Unacceptable to me) I also noticed after an order is dispacted you receive an email that tells you you should recieve tracking details within 24 hours from the sent email. Well I never received tracking details until I emailed and personally requested them. Unfortunately, it gets worse, when the delivery came in I only received half my order so I emailed them right away then it took them almost 13 hours to reply. Currently waiting on my refund for the other half of the order I didnt receive. I will never order from this company ever again and I do not reccomend it to anyone. One positive thing I can say is I had an excellent experience via email with Helen Hutson and believe she personally has great customer service skills. However, overall I give the business a 0 rating.

Review: I purchased a product from the website, Irresistible Me, and when it arrived the product was wrong from what I selected it. As it was no use for me, unopened and still sealed I submitted a return for the product letting them know it was wrong and would like a refund. I got no response. I then printed out the return label and shipped it back to them when it showed it was delivered on the [redacted] of January and yet I had no response on the return when I sent out another email. It is now Jan ** and I have sent out several emails to their business about my return and I have yet to hear a response. There is no phone number listed so the only way to contact them is through their Contact Us Email. I have the tracking number that proves they have received the product and even delivered to an agent. I need to be promptly compensated for a return on a product I did not use.Desired Settlement: Full refund for returned product.

Business

Response:

We're very sorry about the delayed communication with this customer. We have only received one message from this customer, on Jan **, but it was unfortunately delivered to our spam folder. Once a returned package is delivered to us, it normally takes 10-15 business days for it to be processed and resolved. At this point, we have concluded that the product was returned in accordance with our policy and we have issued a full refund for the customer.

Review: My local post office lost my package, and it's 4 days after the expected delivery date. I noticed this problem Monday, but thought there was just something wrong with the tracking information. I've tried contacting someone via email directly through the business. I currently haven't got any response, and there's no customer service number that I know of.Desired Settlement: I would just like a replacement for the lost item.

Business

Response:

All this customer's messages were replied to within the 24h framework. The package was shipped well within the normal shipping time. As the customer mentions, the package was lost by the post office. Even though we are not at fault for losing the package, we still issued a full refund to the customer.

Review: I ordered my extensions from Irresistible Me on May [redacted], 2015. After 4 business days of processing I emailed them and they promptly got back to me and told me it takes 2-5 business to process, so I waited again. Today is June [redacted], 2015, the order is STILL processing. I have emailed them and still have not gotten a response. I ordered my hair for engagement pictures that is in a week and half and if they are still processing there won't be any time to dye them or get them trimmed or anything. I am also moving in 4 days and they are suppose to be shipped to my current address. I am very frustrated with this company and all I want is what I paid for. I should not have to wait forever.Desired Settlement: I want my order by this week so that I can get it before I move and so I can do my engagement pictures.

Consumer

Response:

At this time, I have been contacted directly by Irresistible Me regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has been resolved

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased hair extentions back in February [redacted] in chocolate brown however the advertisement was very misleading the color did not appear as if it was advertised online. I mailed back the hair extensions within two weeks and I received confirmation that the package was received I was told that they will mail me the correct color that I was requesting which was natural black however I received an order and it was again the wrong color chocolate brown. I am very upset and disappointed with this company because throughout the time of the exchange I sent several emails my emails were not responded to immediately or was given wrong information regarding my package not being received then later confirming package was received and then told that my order was going to be sent to me and later on told it no order was going to send to me and then another confirmation order was going to be received. There were too many issues with communicating with customer service sis customer service had no clue what they were doing and my problems and not get resolved I did not get the proper order and I like an exchange or a full refund if that exchange does not occur in a reasonable timeframe .Desired Settlement: I would like my product to be exchanged for the correct color of Natural Black. If the exchange does not happen within the appropriate time frame. I like a full refund.

Business

Response:

We are very sorry about this unpleasant experience. We've had some technical issues at our warehouse during this time, and because of these, we have resent the same order by mistake. We have taken responsibility for this matter in our communications with the customer and a full refund was issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on 10/*/15 for a custom set of Royal Highlights hair extensions. I understood it may take a couple of weeks but it is now 11/*/15 and I have not received anything. I reached out to the company via email and chat two times. Each time I was given a different reason for why there was a delay.

I wanted them for a family reunion on Halloween and had to order something else from another company which got to me in about a week so I am puzzled why it is taking so long for an order they already charged my Discover card for which was close to $200.

On 10/**/15 I received this response:

OCT **, 2015 | 04:55PM EDT

Oliviana [redacted]Desired Settlement: Unfortunately, I have run out of patience with this company and am tired of their excuses and the fact they charged me for a product that is still showing "processing". I do not have any more time to keep IM or emailing them for my delivery. I want a refund.

Business

Response:

We apologize for the delay that occurred in this case. The order was actually shipped a few hours prior to the customer making this Revdex.com complaint, and it was delivered and signed for by the customer today (a day later). We went ahead and issued a 20% refund on this order, as a token of our appreciation for the customer's patience. If the customer still prefers to receive a full refund, we ask her to return the package to us using our free return label, and we will fully refund her upon receipt of the package.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Beginning on November ** I have a string of emails from Irresistible Me. They are extremely unresponsive and have no form of phone contact. Due to not having any number to contact them, I expected that they would be extremely responsive through email, but that is not the case. I emailed them first after receiving my package and noticing that the extensions purchased were not the right color or length for me. I did not think this was an issue because as their website clearly states in big capital letters "FREE EXCHANGES AND RETURNS". I thought to myself, wow this should be a breeze. I initially contacted them about having issues generating the shipping label from their website to return my package. It took them over 2 days to solve this issue, which I was extremely frustrated with because it should not have taken this long to generate a shipping label to return/exchange my items (especially since I only have 15 days after the date of receiving my items to return/exchange as per their online policy.) They tried to tell me to use a different browser and I was forced to send them screenshots of my issue after telling them I already used 3 different browsers to attempt to get the shipping label. So FINALLY after all this I am able to print the shipping label after they told me "In the zipcode box, you need to write only the first 5 numbers of the zipcode, because the box won't accept a zipcode with more than 5 numbers. This detail won't be a problem since we already have all your information in the order file and in the system.

So you can proceed like I suggested and surely there won't be any problems." Funny because the zip code automatically populated from their system along with all my other information so clearly this was their fault. So I print the shipping label and pack the items for a return. I bring it to my post office and was told by a gracious woman that the shipping label provided is NOT prepaid for, so that it would not be mailed unless the postage was paid. NO WHERE on their website it states that I must pay for postage for the shipping label. This is the instructions on Irresistible Me's Website: "Returns and Exchanges from the United States (including Hawaii, Alaska and US territories) are free. Log into your account under Exchnages & Returns to generate your pre-paid label with a tracking number, follow the steps, push the "Generate Shipping Label" once and it's going to download into your computer, print it, tape it outside the box and use it to ship the package back free of charge." Key words here are "pre-paid label and free of charge". Yet, the label generated from my account in their website was not pre-paid and stated "postage required", which I indeed sent them a picture of on November ** asking why was this the case with no response. I then wrote to them on November ** stating "How can I return this?!? I'm a U.S customer your website states it should be free and paid for by you." and have not received a single response.Desired Settlement: I would like a full refund for the products which was $208.50. I have wasted my time and money. I refuse to be treated unfairly as a customer

Business

Response:

We are very sorry about the shopping experience we have offered this customer. The issue related to the shipping label has now been solved, and we have provided a pre-paid label with tracking, for the customer to use. As soon as we receive the package, we will issue the full refund.

Review: I have sent back my unused order and I have not gotten my refund back. I have emailed multiple times and have gotten no respond from them. I purchased two items and sent both of them back unused and only got refunded for one of the items. I just would like my Refund....Desired Settlement: I have sent back my unused order and I have not gotten my refund back. I have emailed multiple times and have gotten no respond from them. I purchased two items and sent both of them back unused and only got refunded for one of the items. I just would like my Refund....

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on the morning of May [redacted] with Irresistible Me online. Let me say that it took we about two weeks to finally be able to place the order because their website was having technical difficulties and several times they didn't even know, I had to email and let them know. Finally I had the chance to place them and at that point I needed them by a certain date and before I confirmed my purchase it said that I would receive them by May [redacted]- June [redacted], not that they would be processed by then but that they would be at my door by then so I confirmed the order. Well come Friday I had not received anything about my packaged being shipped out so I decided to email customer service and see what was going on and check on things. She replied that it takes 3-5 days to process and then it would ship and I would definitely not get my package by then and she was sorry. Well at that point unless I wanted to order some raggedy [redacted] or pay for express shipping I had no choice but to just keep the order and wear my old extensions, she then promised me that the package would ship out by June [redacted], well still no email and I had emailed them about and no response. At this point I am very aggravated and concerned that I just flushed 200 plus dollars down the drain, I start looking on their [redacted] and notice where other customers are complaining about the same issues. I then comment back to them and let them know my issues and ask them if they had heard anything and they hadn't. I then decided I would comment on some bloggers page that they send their extensions to, to review and asked them how long their shipping took,. Theirs took less than a week, so their paying customers who are buying their extensions because they did research and watched these bloggers videos don't get accurate shipping or responses but the bloggers who they contact to post these videos and pretty much lie get theirs before we do. It is so very unethical and not fair. I also go back to look at my comments and the responses from the other customers and they have deleted our comments. They couldn't take the time to respond to us but they have the time to delete the comment that they don't like or that would persuade someone from not buying their product. I also have an issue that they don't have a phone and promise 24/7 customer care online but have said in emails that they don't work on weekends or nights. Well that obviously is 24/7 customer care. They constantly post to social media this week and deleted comments but never could respond to their customers. I finally received a response once I told them I was contacting you. Although they responded I still feel the need to file this claim because this is not fair to customers who work hard to buy these and not receive excellent customer service.Desired Settlement: I think they should refund some of the money for the hassle I have had to go through or upgrade them to royal remy or send out a curling wand or straightener and apologize and respond to other customers who have the same issues I am having but didn't threaten to contact the Revdex.com. I also hope they refund this poor little girl who bought her extensions and they shipped it to the wrong address and then told her they wouldn't refund her. Shame on them.

Business

Response:

The customer placed the order on May **, but the payment was settled on May **. Our policy for processing and shipping is clearly stated on the website and in the confirmation e-mail we always send to clients - up to 5 business days for processing and up to 4 business days for shipping that adds to the processing time. The customer’s claim that she saw a message saying that the package would be delivered by Jun * is unsubstantiated, as we don’t send such a messages. The client may have misread or misinterpreted the information sent to her. We can attach a screen shot of a client account and the message visible upon completion of the order if necessary. At the time the customer filed this complaint, we were well within the normal 5 business days processing frame for this customer’s particular order. Prior to this, the customer had exchanged dozens of messages with one of our customer support agents and all of her messages were replied to within the 24 hours time frame, and in accordance to our policy – giving our customers polite replies and correct information to the best of our ability and knowledge. The social media messages the customer left were very aggressive and rude and not representative for our ce and quality of products. They reflected only her own case (which again was not substantiated, the order was not late or in any way not in accordance to our site policy) but were written as if the customer had a general experience to share, and were filled with damaging calls to action, words and phrases meant to discredit the brand (like: "scam" “worthless customer care agents” “you have stolen from all of the innocent customers” “they will take your money and not send you your extensions” “their morals are non-existent” to quote just a few). The customer left the same lengthy and aggressive messages tens of times on every social media channel we have, even after her e-mails were answered. The hints about us taking advantage of other customers are completely biased. We always treat all of our customers with courtesy and respect, reply to their messages and solve their claims as well as possible depending on each individual case. In the rare instances a package is sent to the wrong address, we immediately refund the customer or send them a new package. This does not occur very often, because there is an automated system in place - all packages are shipped to the address filled in by the customer upon placing the order. There is no way for an order to be shipped to another address unless the carrier makes a mistake. Sometimes customers ask for a change of address and we happily oblige as long as the order was not already shipped and it’s too late for that. This customer’s order was already shipped in the time frame we’re advertising on the site. The order was placed on May **, but the payment was settled on May **, which is when the order began being processed. We cannot begin processing before the payment is settled. May **, May **, June *, June *, and June * - these are the 5 business days. The order was shipped June *, immediately after the end of the processing period. We also upgraded one of the sets to our premium line Royal Remy, but the aggressive emails continued since the customer is not happy about the fact that both sets weren’t upgraded.

Review: I made an order on 08/**/15 @ 08:27 PM . The order total was $215 (order #[redacted] ) I talked via online chat, 2 weeks ago with an IM customer rep who acknowledged the hair wasn't shipped although it was marked complete. I was reassured the hair would be sent to me and I would receive a tracking number once the hair was shipped out. I have yet heard anything from the company and we are going on a month.Desired Settlement: Please send me a full refund. The business has not held up their end of the bargain, the order was marked complete knowing only half of the order was shipped.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

First of all of you are reading this to decide if you should purchase extentions from Irresistible Me, just DONT. Their customer service is absolutely horrible, no phone number to call so you're stuck waiting for an email back which usually takes hours. So I TRIED to purchase a set of their extentions on a Friday evening , their site kept crashing and saying the order had NOT been processed . I tried a couple times and then gave up . The next morning I woke up to find they had charged my account EIGHT times for 8 sets of extentions!!!! I immediately sent an email stating I wanted all orders cancelled except for one, since they ridiculously don't have a phone number, and I did not receive an email back from them until Monday afternoon stating that "they were sorry they already shipped them out" I call bs . They continued to say that they would not refund my money until I returned them and they received and processed the return which could take 30days well they took $500 from my account so I can't wait 30 days . I had to file a claim with the bank . Anywho , I know the extentions were not shipped by Monday morning and maybe if they had a damn phone number they wouldn't have supposedly processed it . Don't ever buy from them . So many people have stated how horrible they are and it's true .

Review: 12/**/2015 I placed an order with Irrisistible me.(IM) & payment received by IM

12/**/2015 I was contacted by Donna of IM regarding shipment not able to be sent to PO Box

12/**/2015 I replied to email from Donna of IM a physical address (shpt was set for a 3 day [redacted] delivey, sufficient time for New Year's Eve)

12/**/2015 IM still had not shipped my product. Donna again asks me for a physical address

12/**/2015 I have to spend 139$ for a quick hairpiece because my order was not shipped

1/*/2016 I inform Donna I had sent the address previously. She replies they did not receive it. I further reply I was not going to resend it and that if it wasn't sent I want my refund.

1/*/2016 Four days later after informing her that I want a refund, Donna emails me she had shipped my product .

1/*/2016 Item received but instead of the two items I ordered I only received one.

So in conclusion. I did not receive my item as ordered. It did not arrive in a sufficient time because the seller, IM had failed on their part. Then order was sent after I asked for a refund and finally the order I received had one order in lieu of the two

I am so perturb because this company had cost me additional funds that I did not anticipate spending on, but because of their dely , I was not able to have the product to use. It took 20 days for me to receive a product that should have taken 3-5 days max

Business

Response:

We are very sorry about the delay occurred in this case. The normal processing time is up to 5 business days, and shipping takes another up to 4 business days. So, the usual delivery time is of up to 9 business days (weekends and holidays not included). The customer asked to cancel the order on a Friday evening (after business hours), and our factory sent shipment information to [redacted] on Monday morning. This is why, by the time we read the customer's cancellation message, the package was already being picked up by [redacted]. On January 11 we sent the customer a free label, with tracking number, for her to return the item to us, and receive a full refund. So far, the label has not been used. According to our factory's shipping records, both items were shipped in one package, but since the customer says she only received one, we have offered a refund for one of the items. We will fully refund the second item as well, as soon as the customer returns it to us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I ordered the product the company noted it would be delivered between 3 to 5 days, which is standard for [redacted] orders therefore, my order was placed as I saw no problem with it making the delivery. When I did not receive my order within the delivery time I immediately contacted the shipper asking where my product was. I was then told again by Donna (the same person whom I had emailed my address to the day after my order was placed because as she stated in her email they needed a physical address to ship to as they could not ship to a PO Box address) that she needed my address as they are unable to sent it to my PO Box. I informed her that I did sent it and that I was not resending my address. Donna then replied that she did not receive my email (sending me back the replies which had all the conversations that took place with the exception of my address). This is when I asked her to cancel my order. I also informed Donna in a previous email to that that I normally don’t check my emails often as it was winter break and I was on vacation. So when I went to check my email again I was informed by Donna that she found my address (which she said she did not receive) and was sending my product after informing her to cancer my order. As a result, I had to purchase another product locally that cost me more. Then when I received my product from Irresistible Me, I found that instead of having my full order, I received only one which I immediately contacted Donna and received no response to my email.I believe this company did not perform as promised and that they caused me financial harm. I had to pay more to purchase a similar product because of their failure and I believe as a result of their failure and trying to rush my order, they did not fulfill my order as required. I am asking that my funds be refunded to me due to the time delay, stress, frustration and financial burden this company has caused. I had communicated with them and Donna purposely lied when she said she did not receive my physical address. I do have all email correspondences which I am happy to forward should they have somehow, once again lost any emails.Again, this company has been unprofessional in handling my order, but moreso to blatently lie to me and say that she never received my address then to say she found after my request to cancel is unprofessional and that is past their normal 5 days of processing time as noted by the company’s response. Order playced Dec [redacted], Dec. [redacted] order still not shipped … way over they processing and shipping time combined as per their response. Again, company failed me and still haven’t rectified their shipping one order instead of two.

PS AT WORST ... MY ORDER ACCORDING TO THEIR TIMELINE SHOULD HAVE BEEN RECEIVED COMPLETE BY DECEMBER 20, 2015 ... before New Year's eve. It did not happen as a result of their failure.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We reiterate the fact that, even though, as per our factory records, we have shipped both items, since the customer says she only received one, we have issued a refund for the unshipped item. The refund has been made to the customer's credit card on January **. We will refund the customer for the second item as well (and thus fully refund the order) as soon as she returns it to us, by using the free shipping label provided.

Review: I have now emailed this company twice about my order. It has been 8 business days. (I didn't include the holiday) since I have placed my order. I emailed them yesterday and put an alert on my email to notify me once I get a reply. Still nothing. I am two states over and a 6 hour drive from this business HQ my order should not be taking so long. They are 4 days past their processing time.Desired Settlement: I would like my order express shipped my my shipping address with a signature needed or a full refund. Immediately

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Just awful. There really isn't another way to describe it. Ordered their product, received it after a month (and I'm only 3 states away, snail mail has never been so slow) they quality of the product was very very poor. I promptly returned it for a refund and although they received my package (which I had to track myself) I never got an email from them stating they received my return. I had to email them 10 times before I got a response. It has now been 2 months and I haven't had a refund. They finally email me back last week and say it will be 24 hours and I'll get my refund and guess what, still haven't received it. I see there are a lot of other complaints filed for the same reason. This business shouldn't be accredited, they're a huge scam.

Review: August 2015 I purchased a flat iron from this company. October *, I notified the company that the iron was no longer functioning properly and they emailed me a return label and advised me to send the item back. Upon sending the item back and several emails regarding the status of my claim, I was told that they had not received the package after 2 weeks, 3 weeks nor 6 weeks. It has now been almost 7 weeks and I have not heard back from the company. I have been trying to contact them for the past 2 weeks and they are no longer responding to my emails.Desired Settlement: I would like the company to either replace the iron or remit back to me the amount $149.00 plus shipping and taxes that I paid for the flat iron.

Business

Response:

We have not yet received the returned package from this customer, but we are now in contact with her to send her a new item. As soon as the customer confirms the shipping address, we will resend the product. In the future, we trust we won't come across this issue anymore, as we have just changed our return policy and all our free return labels will include a tracking number.

Review: I received the order 4/**/2014 and immediately contacted this company. 1.The clips are defective. They don't clip on to my hair. 2. They sent me the wrong color. 3. I asked for 200 grams and got something less than that.Desired Settlement: I want the quality I payed for. I want 200 grams and the RIGHT color.

Business

Response:

The customer emailed us on April **and was unhappy with her order (she claimed some of the clips didn't work and the color and weight were wrong as well) and asked for an exchange. Wedo offer free exchanges for US clients so we got back to her with the steps for the exchange. We are more than happy to make this exchange for her and as soon as the package gets back to us, a new set of extensions will be shipped back to her (we will make sure the color and weight are the ones she ordered). We’re very sorry for the mix-up, these kinds of situations are rare, but they do happen from time to time and we take full responsibility and try to solve them as fast as we can.

Review: I orderd product from Irresistable Me online on December **, 2015 and have yet to recieve the two items. I have recieved confirmation that one of the items have been shipped and yet when I tried tracking the order through the order confirmation that Irresistable Me gave me it's coming up as pending or invalid. I did recieve confirmation with [redacted] that they recieved a letter or note of some kind that there is a shipment but they have not recieved any package of sort. The other item that I orderd had not been shipped at all as far as Irresistable Me is concerned on my account. I have emailed them on numerous occasions and have not recieved anything back from them what so ever on any of the issues and have already paid them the $153.15. I also emailed them right away when my order was proccessing to let them know that when I made the ourchase online from my phone that the address was correct except for the [redacted] that it was [redacted] Still recieved nothing from Irresistable Me.Desired Settlement: I would like full reimbursement of $153.15 that I have paid for the product or to have contact with the company by phone and both products shipped to the correct address and in a timely fashion. No excuses.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I did recieved my package and was in full contact with customer support who helped to ensure that my package does get to me and answered all concerns and issues that I had in a timely and sufficent manner.

Sincerely,

Mandy

Mandy E[redacted]

Review: I made an order on Sunday, April *, 2015. As per the Irresistibleme's shipping and delivery process, it takes 3-5 days for processing and another 2-4 for delivery. My order has been in processing for 8 working days-which is 3 days over the max time they indicated. Furthermore, My credit card has already been charged and no product has been delivered or processed as stated within this time frame.

I have attempted to contact their organization several times to rectify the matter- I emailed them 4 times and called- with no avail. Additionally, their processing has been excessive as per their policy. Moreover, they have failed to respond to my phone calls or emails requesting assistance with my order.

Methods in which I attempted to contact company:

[redacted] x3 (4/**/2015, 4/**/2015 & 04/**/2015)

[redacted] x1 (4/**/2015)

###-###-#### (4/**/2015)Desired Settlement: Refund Immediately or Delivery of Order Immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased extensions on 12/**. I have tried sending several emails regarding my order which states it's being processed. It's been over 10 days and 5 emails have been written to try contacting them. I have not received a single response and when I check my account online it still states it is being processed. The problem is on 12/** my credit card was charged. So basically they have charged me and I have not received the product nor have I received any response regarding my order. Is this a legit company? Or should I file a complaint with my credit card company to be refunded?Desired Settlement: An update on my account with irrestibleme and delivery of my product.

Business

Response:

We apologize for the delay in delivering this order, which occurred because of the busy holiday time. It was shipped, delivered and signed for 4 business days over the normal delivery time. We are also sorry for the delayed communication with the customer - unfortunately some messages received during the holidays were initially flagged as Spam.

Review: On December [redacted] I ordered hair extensions from irresistibleme.com and was charged $88.95. I never received the item because they put an incorrect and incomplete address on the package and so it is lost in the mail. It has been lost and [redacted] is unable to locate the package. Although I never received the product, they refuse to refund me until they receive the package back, but this will not happen because the item has been lost the the [redacted]. They should have proper insurance not heir shipments for cases like this. They should have refunded me immediately but they refuse to. I have never experienced such terrible customer service in my life and it is ridiculous that they will not refund me.Desired Settlement: They need to refund me of the $88.95 they charged me because I never received the product I ordered. I

Business

Response:

Firstly we would like to extend our apologies to thiscustomer for the trouble with this order. The order was placed December [redacted]and shipped December [redacted] from our warehouse but it couldn’t be delivered becausethe shipping address was incomplete. We used the shipping address provided whenthe order was placed. The order didn’t make it back to our warehouse yet, butwe made the refund for this order and the customer should be able to see it shortly.If necessary we can send the refund confirmation.