NEGATIVE: Services were to include long-distance relocation with short term storage, special packing of grandfather clocks, marble table and lb gun safe Misleading sales tactics-price quoted and agreed upon was only one part of the move with and oops! my bad explanationDisgruntled workers-one professional showed up on move-out with day-laborers without the proper "tools" for special services Packing was not appropriate and upon delivery NUMEROUS items damaged or destroyed Family heirloom items that cannot be replaced or repaired to original VALUABLE conditionNever get a live-person on the phone Erroneous unsubstantiated charges to our credit cardTook out additional insurance and will be placing BIG claim but, given the overall culture of the company, we expect to have to hire an attorney for resolution
Terrible is too good of a word for this companyThey only present a final contract after they pack your homeThe packers are not professionals to say the leastMany items arbrokenNone of pur matresses has protective coversOnce the ruck arrived at the new homeThere was only man to do the job of No one attempted to rectify the issueIn fact the owners son was rude, unprofessional, and a bully to myself and my husband (who ended up unloading the truck with the one gentlemen) They refused to after our 3rd call for help to even answer the phoneWe had man to unload a bedroom home! Now they claimed that a check bouncedWe didn't pay by checkWe paid by Amex (we now have an open dispute over the bill since my husband did 50% of the work of unloaders who were no where to be seenThey even stopped communicating with the employee who did show) Their lack of professionalism, thievery and chauvinistic attitude is evident in everything that has so far transpiredHidden fees, broken dishes (the bow was labeled fragile high value but they put our Crystal on the bottom of the box) Beware of these disgusting excuse for quality movers
I paid to have my furniture moved and put into storageI paid a $deductible in advance for full replacement value insuranceI had a large leather sofa destroyed during the moveThe company refused to offer full replacement value and required me to pay the $deductible again
Leading up to our move Quality Services Moving provided the greatest information about how to move across the stateThey promised a move that would not simply place boxes at the thresholdin the garage but instead would deliver the boxes to each roomI was told they would take apart and put back together our furnitureI was promised that they would do everything except quotput the sheets on our bedquot and I paid a price to match thatThe moving team arrived on both days of our two day move without any tools needed to disassemble and reassemble our furnitureWe had to supply the tools some of which we had to go out and purchaseOn the secondlast day of our move some boxes were placed in the appropriate rooms as indicated on the outside of the boxHowever about of the boxes were placed in the garage which was specifically advertised to me as something they would not doIn addition of our furniture had significant damage which we are filing claims with th
I contacted Bill R*** at Quality Moving at the advice of Handyman Connection on October 19, I explained that I needed someone to move boxes that had fallen onto my husbands car in the garage because The *** *** had installed some new shelving which collapsedThe *** *** installer had missed the studsI explained that the insurance of The *** *** would pay for the movers and to give me a quote
An insurance adjustor had assessed the damage on Monday October 17, he noted that there was no damage to the car and gave his recommendations
The insurance asked us to locally find movers Bill R*** of Quality Moving Services gave me a quote of men, hours, $320, and that they could come as early as Friday, and he gave me what he said was his personal cell phone numberI passed the entire information on the insurance company, who contacted Bill R*** and he repeated the same information to herAn appointment was made for the movers to come on Tuesda
Military move from temp storage to *** ** *** Hired to pickup additional items from *** ** *** on the way to *** *** to move all items Items specific as "IMPORTANT" for move were 65inch flat screen TV and tables with glass tops Movers arrived to *** *** without room for any items other than one TV Had to go to *** *** to drop items to allow for room in the moving truck Some items, including 1/piece of a sectional, were not included in shipment Returned to *** *** and came without any moving supplies including ZERO BOXES OR TAPE, and nothing to pad or wrap the TV or glass tables with Written clearly, on the first line of the invoice is the information about the inch TV and other boxes, etc When I called the day of to verify, I was told two trucks were coming to do one move each Only one truck and one crew was sent Then when I called the office line again to ask why nothing was correct, they said to let the movers move the other items first an
Recently spent thousands of dollars with them My husband (a former Marine) met their sales person and immediately trusted him because he was also a Marine A huge mistake! The result was damaged and wet furniture, delivery people that could not speak English and therefore could not understand where to place itemsThe only English speaking person, kept disappearing while we desperately tried to get the "movers" to understand what we were saying Refusal to move items (I was told was included in a moving pack for each TV which I paid additional for !(speakers, DVD players), etc, were not placed on the moving truck! Mud and dirt left behind in home we moved from (I had to hire cleaning people to come in) and had to rent an additional truck and drive myself in the middle of the night with a young toddler and a dog after cleaning up their mess and putting the items they left behind on the truck I rented by myself! I then had to drive the rental truck back
NEGATIVE: Services were to include long-distance relocation with short term storage, special packing of grandfather clocks, marble table and lb gun safe Misleading sales tactics-price quoted and agreed upon was only one part of the move with and oops! my bad explanationDisgruntled workers-one professional showed up on move-out with day-laborers without the proper "tools" for special services Packing was not appropriate and upon delivery NUMEROUS items damaged or destroyed Family heirloom items that cannot be replaced or repaired to original VALUABLE conditionNever get a live-person on the phone Erroneous unsubstantiated charges to our credit cardTook out additional insurance and will be placing BIG claim but, given the overall culture of the company, we expect to have to hire an attorney for resolution
NEGATIVE: Services were to include long-distance relocation with short term storage, special packing of grandfather clocks, marble table and lb gun safe Misleading sales tactics-price quoted and agreed upon was only one part of the move with and oops! my bad explanationDisgruntled workers-one professional showed up on move-out with day-laborers without the proper "tools" for special services Packing was not appropriate and upon delivery NUMEROUS items damaged or destroyed Family heirloom items that cannot be replaced or repaired to original VALUABLE conditionNever get a live-person on the phone Erroneous unsubstantiated charges to our credit cardTook out additional insurance and will be placing BIG claim but, given the overall culture of the company, we expect to have to hire an attorney for resolution
Terrible is too good of a word for this companyThey only present a final contract after they pack your homeThe packers are not professionals to say the leastMany items arbrokenNone of pur matresses has protective coversOnce the ruck arrived at the new homeThere was only man to do the job of No one attempted to rectify the issueIn fact the owners son was rude, unprofessional, and a bully to myself and my husband (who ended up unloading the truck with the one gentlemen) They refused to after our 3rd call for help to even answer the phoneWe had man to unload a bedroom home! Now they claimed that a check bouncedWe didn't pay by checkWe paid by Amex (we now have an open dispute over the bill since my husband did 50% of the work of unloaders who were no where to be seenThey even stopped communicating with the employee who did show) Their lack of professionalism, thievery and chauvinistic attitude is evident in everything that has so far transpiredHidden fees, broken dishes (the bow was labeled fragile high value but they put our Crystal on the bottom of the box) Beware of these disgusting excuse for quality movers
I paid to have my furniture moved and put into storageI paid a $deductible in advance for full replacement value insuranceI had a large leather sofa destroyed during the moveThe company refused to offer full replacement value and required me to pay the $deductible again
Leading up to our move Quality Services Moving provided the greatest information about how to move across the stateThey promised a move that would not simply place boxes at the thresholdin the garage but instead would deliver the boxes to each roomI was told they would take apart and put back together our furnitureI was promised that they would do everything except quotput the sheets on our bedquot and I paid a price to match thatThe moving team arrived on both days of our two day move without any tools needed to disassemble and reassemble our furnitureWe had to supply the tools some of which we had to go out and purchaseOn the secondlast day of our move some boxes were placed in the appropriate rooms as indicated on the outside of the boxHowever about of the boxes were placed in the garage which was specifically advertised to me as something they would not doIn addition of our furniture had significant damage which we are filing claims with th
THEY LOST VALUABLE ITEMS AND WOULD NOT MAKE GOOD ON THEM
Awesome! Recently moved, everyone, sales rep, office staff and crew were helpful Great Very pleased with results
I contacted Bill R*** at Quality Moving at the advice of Handyman Connection on October 19, I explained that I needed someone to move boxes that had fallen onto my husbands car in the garage because The *** *** had installed some new shelving which collapsedThe *** *** installer had missed the studsI explained that the insurance of The *** *** would pay for the movers and to give me a quote
An insurance adjustor had assessed the damage on Monday October 17, he noted that there was no damage to the car and gave his recommendations
The insurance asked us to locally find movers Bill R*** of Quality Moving Services gave me a quote of men, hours, $320, and that they could come as early as Friday, and he gave me what he said was his personal cell phone numberI passed the entire information on the insurance company, who contacted Bill R*** and he repeated the same information to herAn appointment was made for the movers to come on Tuesda
Military move from temp storage to *** ** *** Hired to pickup additional items from *** ** *** on the way to *** *** to move all items Items specific as "IMPORTANT" for move were 65inch flat screen TV and tables with glass tops Movers arrived to *** *** without room for any items other than one TV Had to go to *** *** to drop items to allow for room in the moving truck Some items, including 1/piece of a sectional, were not included in shipment Returned to *** *** and came without any moving supplies including ZERO BOXES OR TAPE, and nothing to pad or wrap the TV or glass tables with Written clearly, on the first line of the invoice is the information about the inch TV and other boxes, etc When I called the day of to verify, I was told two trucks were coming to do one move each Only one truck and one crew was sent Then when I called the office line again to ask why nothing was correct, they said to let the movers move the other items first an
Recently spent thousands of dollars with them My husband (a former Marine) met their sales person and immediately trusted him because he was also a Marine A huge mistake! The result was damaged and wet furniture, delivery people that could not speak English and therefore could not understand where to place itemsThe only English speaking person, kept disappearing while we desperately tried to get the "movers" to understand what we were saying Refusal to move items (I was told was included in a moving pack for each TV which I paid additional for !(speakers, DVD players), etc, were not placed on the moving truck! Mud and dirt left behind in home we moved from (I had to hire cleaning people to come in) and had to rent an additional truck and drive myself in the middle of the night with a young toddler and a dog after cleaning up their mess and putting the items they left behind on the truck I rented by myself! I then had to drive the rental truck back
NEGATIVE: Services were to include long-distance relocation with short term storage, special packing of grandfather clocks, marble table and lb gun safe Misleading sales tactics-price quoted and agreed upon was only one part of the move with and oops! my bad explanationDisgruntled workers-one professional showed up on move-out with day-laborers without the proper "tools" for special services Packing was not appropriate and upon delivery NUMEROUS items damaged or destroyed Family heirloom items that cannot be replaced or repaired to original VALUABLE conditionNever get a live-person on the phone Erroneous unsubstantiated charges to our credit cardTook out additional insurance and will be placing BIG claim but, given the overall culture of the company, we expect to have to hire an attorney for resolution