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Irvine Company Apartment Communities

PO Box 2600, Newport Beach, California, United States, 92658-8985

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Irvine Company Apartment Communities Reviews (%countItem)

Moved into a unit at their Rancho Monterrey location that had a neglected carpet. Even the sales manager said the carpet wasn't cleaned properly and in the greatest condition. I had to move, so I took the place "as is" and dealt with it. Being a very clean and tidy individual, I took care of the carpet the best I could in the 22 months I lived there. I didn't have any roommates or pets, and traveled out of town weekly for work. When I moved out, Irvine Company charged me half ($464) of what a carpet company charged them to replace it. If the carpet was in good shape to begin with, a basic or deep carpet cleaning was all that would have been needed to get the carpet in even better shape than when I moved in.

Switching gears, in the last few months I lived there, they shut down the gym and used it as a temporary leasing office while theirs was renovated. They also closed their business center within the leasing office for the same reason. If they didn't want to inconvenience their residents, they would have taken one of their empty apartments and used it for leasing. Nothing like paying for amenities that you aren't able to use because of their questionable corporate decisions.

Another gym situation worth mentioning was someone stole the all of the free weights out of the facility. We went months without them, and when they were finally replaced, they were stolen yet again. After the second robbery, the weights weren't replaced for quite a long period of time.

Lastly, the entrance gate was broken for roughly half the time I was there, and when only one side was working, guests would sneak in through the exit side. So much for living in a gated community.

My six years residing at Rancho Monterrey was a subpar experience (first four were in another building but I had to move because the single father below would chase his teenagers around his like they were toddlers and given the thin walls, this created massive amounts of noise).

In my experience, The Irvine Company has no ethics, values or principals.

Merchant use fraudulent billings. Merchant failure to comply with Power of Attorney act. Merchant incompliance with COVID-19 laws. Merchant deceives its consumer rights.

Irvine Company Apartment Communities Response • May 29, 2020

As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Customer feedback is important to us, and our team is always striving to provide the best service possible. We have been in communication with the complainant and in this case, have investigated their concerns but have been unable to substantiate them. Because the complainant is not a resident but is instead the guarantor of a lease at North Park Apartments, we will not be able to provide a more comprehensive response through the Revdex.com for privacy reasons. However, with regard to the alleged fraudulent billings, we have provided the complainant with instruction on how to turn off their automatically scheduled payments. We have also asked the complainant to provide the Power of Attorney document on multiple occasions so that it can be reviewed and considered, but they have refused to provide it. Finally, we respectfully dispute and deny that we have violated any law or ordinance, or that we have deceived the complainant in any way. We have made several attempts to resolve the complainant's concerns, but have been unable to do so. We invite the complainant to contact our office so that their concerns can be addressed directly.We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us. Sincerely,Irvine Company Apartment CommunitiesCustomer Care

I just exited the Northern California Verona apartment complex after leasing for 3 1/2 years. Throughout the lease the complex was kept in excellent condition, from the botanic to all hallways, pools, and other functional areas. The resident service was always kind and accommodating, and I can highly recommend moving into Verona. That complex alone had 2 larger pools with whirlpools, gym, gymnastics room, i-Lounge, rentable dinning room, a large common room.

To no surprise we have chosen in our move to the LA area an Irvine Company complex called Montecito, which in the first two weeks has demonstrated the same friendliness and the maintenance of the property.

I received today the final bill from Verona, and I have to state I don't see any "hidden" or "unknown" charges. As matter of fact the opposite is true. The repaint of the walls was for free (due to the length of our lease), and the two room that were carpeted needed a new carpet for about $850, for which we were responsible for a prorated charge of $50.61. So I can't understand people claiming "unfair" because I have to assume that Irvine (the size of company they are) have a standard policy involving all their properties.

I live in San Marco Apartment Homes which belongs to Irvine Company for almost two years. I always pay the rent on time, never delay.
Since January 2019, The apartment started to repair or renew the roof. I got the notice said it may last couple weeks. But I never expect the builder set up a mobile station in front of our apartment. The construction works last forever, still there after one year. All the residents feel annoying and you can find a lot of complaints on Google or Yelp. The endless noisy and dust air make us very uncomfortable. Some of us have miserable coughing, This is a health issue.
We just want to know when this could be done? We pay rent every month normally but we got abnormal environment. The leasing office doesn't give any solution that helps us. The dust air also make our cars very dirty that we have to wash cars more often. At least they should reduce the rent because of the over one year construction work. Also make sure we don't have healthy issue due to the dust air.

Irvine Company Apartment Communities Response • Apr 20, 2020

To whom it may concern,As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. San Marco Apartment Homes is currently in the process of replacing all roofs throughout the Community in order to maintain the asset. The building of the complainant was replaced 2/16/19-25/25/19 and the entire community is slated to be done by end of 2020 (weather permitting). While we empathize with Ms. Wong’s concern with the increased work and workers in the community, the project is necessary and will need to be finished as part of the regular maintenance and upkeep of the Community. That being said, we have optioned to discontinue any new building roof replacements while “stay at home” orders are in effect, but will continue the work on the Leasing Office and fitness center or any safety-required work. We also want to assure all of our residents that all vendors are required to maintain all applicable safety matters, as required by law.Our decision on this matter remains unchanged and we respectfully decline to make any adjustments to reduce the rent due to necessary and required maintenance work. It is our position that this matter is thus closed. We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us. Sincerely,Irvine Company Apartment CommunitiesCustomer Care

To Whom it may concern
My name is *** Yu. I rent the apartment from The Park from March , 2019. My apartment number is ***. As a loyal resident, I rent the apartment from Irvine company for several years and always feel very satisfied with the service and no complaint anything before. I also recommended the apartment to my friends and always highly rated on it. So I renewed for another year lease which will start from 6th, Mar, 2020. However coronavirus happened suddenly. Being an over 60 years old woman, I really can’t predict the incoming situation. so I decided to move back to China to stay with my close family member there. Since I just renewed the lease and if I break the lease I will pay 2 months rent for penalty according to the lease agreement. Because it just passed 10 days from my lease term and I am the loyal resident, I asked the property manager if they can do me a favor to remove the 2 months lease break fee. But my request was declined. This really made me feel very bad. On 13th, Mar, President just declared national emergency and many companies also sent the message to help the people to overcome this hard time. As a good reputation company, I think under this special situation, irvine company should help the people but not only for the business purpose. I feel very disappointed about the company’s decision to decline my request. At least from humanity point, irvine company should not only focus on the rent lose and not care for the people’s feeling even for their loyal customer. I believe this should not be company’s value.$5000 leave break fee is really a large amount which I can't afford to pay. I know if in some unpredictable thing happen such as job lose the fee may be waived. I wish the company can reconsider my request and help me to waive my break lease fee under this special hard time. I am so anxious about the present situation and want to stay with my family as soon as possible. Finally thank you for your patience and consideration

Irvine Company Apartment Communities Response • Apr 14, 2020

To Whom it May Concern:

As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best customer service possible. During this time, The Park Apartment Homes is doing what we can to ensure the safety and health of our communities and our residents, and we are constantly monitoring guidelines and recommendations from the CDC and local health agencies to ensure that we are following best practices at all times. If a resident of The Park chooses to end their lease early, we offer the opportunity to pay a lease break fee or remain rent responsible until another resident moves in or the lease ends, whichever occurs first. While we empathize with the complainant’s concerns, and understand that unexpected circumstances may arise, we must ensure that we remain consistent with all our residents, and as such, respectfully decline to deviate from the two above options if the complainant chooses to break their lease agreement. However, we will always continue to do what we can to provide the best experience for all our residents, and will continue to communicate any further updates to you.

Sincerely,

Customer Care

I've notice a maintenance guy and lease office girl from Portola Place apartment started to smoke around the resident area by Long Grass(usually in pathways between 132 Long Grass to 140 Long Grass or behind the garage area) and tossed the cigarette butts on the ground for a few weeks now. Granted that Irvine is a non smoking city now but what bothers me the most is the fact they just tossed it on the ground after they are done. If their stuff want to trash their own community I am fine with that but it's not cool if you go someone else's community to do it because you know you can't do it in the apartment otherwise you get fired if someone sees you. Portola Place's leasing office refused to help because I don't rent with them.

Irvine Company Apartment Communities Response • Mar 16, 2020

Thank you for bringing this matter to our attention. We have reached out to you by phone to discuss steps taken to address this matter properly and have not heard back from you. We're looking forward to hearing back from you and may be reached at *** to get connected to our office.

Kind regards, Portola Place Apartment Homes

Customer Response • Mar 16, 2020

I do not recall getting any phone call nor voicemail left from the company. In the contact information I provided both phone # and email It doesn't appear the business is proactively trying to help given the fact that are not using email as alternative communication if the phone communication didn't work.

Irvine Company Apartment Communities Response • Mar 18, 2020

Thank you for bringing this matter to our attention and for taking my call today. It was a pleasure speaking with you. We discussed steps taken to address this matter and measures in place to prevent it from recurring in the future. I also followed up with an email providing you with our direct phone number (949.748.7700) and email address ([email protected]) and appreciate our partnership going forward for keeping our community and city clean. Thank you again for your partnership and the opportunity to be of service.

Kind regards,

Portola Place Apartment Home

The Irvine Company illegally charged us to renovate an apartment after we moved out. They charged mus for many items which we did not damage, including new carpeting, paint, and more.

We are out roughly $1,200 are need your assistance in holding this corrupt company responsible for their thievery and dishonesty.

Irvine Company Apartment Communities Response • Mar 09, 2020

To whom it may concern, As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the concerns and have been unable to substantiate them. The complainants moved out of their apartment home *** on 1/7/2020. Our office mailed out their Final Account Statement on 1/20/2020. The statement was returned to our office as insufficient postage on 1/25/2020 and at that time we added the additional postage and re-sent the statement. Complainant did not receive this statement until 1/28/2020. We recognize that this is past the 21 day mark and have since refunded the entire deposit in the amount of $3140.00. However, our position is that they are still responsible for the cost to repair damages they caused. We provided photos, descriptions and invoices for the charges to complainants, and discussed the charges and condition of the home in detail, as they did not leave the apartment home in the same condition as it was received in. As to the accusation that “The Irvine Company illegally charged us to renovate an apartment after we moved out.” and “They charged us for many items which we did not damage, including new carpeting, paint, and more.”, we respectfully disagree. Our company has only charged complainants for true damages caused by them that were beyond the normal “wear and tear” expected during a tenancy. Management inspected the apartment after they vacated the unit, and determined that a full carpet replacement was necessary due to indelible staining and damage at the transitions. Because the carpet was last replaced on 10/11/2018, prior to complainant’s move-in, we determined that the damage occurred during their tenancy. Therefore, we dispute and deny that the apartment was renovated at the complainant’s expense. Despite the foregoing, we have attempted to contact the complainant to reach an amicable resolution of this matter. But it is our position that we have been fair with the charges and are in compliance. It is our position that this matter is thus closed. We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us. Sincerely, Irvine Company Apartment Communities Customer Care

I have been living in the Orange complex for nearly four years.

I have had previous issues with this apartment complex and how it is managed/run when there was a fire/water sprinkler damage followed by mold my first two years here. July 2018 I moved into a new apartment building that’s practically brand new. However I have never in my life had so many false fire alarms go off in my entire life. In the last year you’ve had several false alarms or people knocking down the parking garage sprinkler system. At 3:18 am on January 25, 2020 another alarm go off and it didn’t get shut off until 4:04 am. Nearly an hour later. This seems to be a reoccurring theme with this building and I for one am SICK AND TIRED of being woken up in the middle of the night for an alarm that isn’t “real”.

This company and your CEO Donald Bren are worth BILLIONS of dollars. How is it that you continue to have faulty wiring in a building that’s practically new?? It’s exhausting and makes me want to leave the apartment complex for good. It is scary how dangerous this has become for residents that now, do not even leave their apartment home because they know the alarm isn’t a “real” one. Your company and this management is putting lives at risk by doing NOTHING to change/fix/resolve or even ADDRESS the issue with the residents who pay an extremely large amount of money to reside here.

BANK OF AMERICAN REPORTED TO ME WHILE ADDRESSING UNUSUAL ACTIVITY ON MY ACCOUNT, THAT SEVERAL RESIDENTS FROM SAN REMO, SAN MATEO IRVINE APARTMENTS HAD FRAUDULENT ACTIVITY IN THEIR BANK ACCOUNTS. SAN REMO/SAN MATEO IN IRVINE REQUESTED A BANK STATEMENT DURING THE APPLICATION PROCESS, THEY SPECIFICALLY WANTED TO SEE MY ACCOUNT BALANCE. THEY ARE NOW 2 YEARS LATER CHARGER THE PEOPLE THAT WERE USED AS REFERENCES ON MY APPLICATION MONEY.

Irvine Company Apartment Communities Response • Dec 12, 2019

To whom it may concern,

As a preliminary matter, we wish to thank you for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.

We have searched our entire company database and cannot find the name *** Tate ever living at any of our Irvine Company Apartment communities, which includes San Mateo. If you have additional information to support otherwise, please kindly send our way and we will happily look into this for you.

Looking forward to hearing from you soon and have a great day

We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.

Sincerely,

Irvine Company Apartment Communities
Customer Care

They owe me my money!!! DO NOT rent at this place!! I had to move out for a new job and I PAID 2 months early termination FEE of $3810 and also paid rent up until the day I was officially moved out. Even though I had to surrender the keys a week early I made sure I paid con service and rent for the days I was not at the apartment. Now they are charging me for rent responsible between the day keys were given and the official move out date (for which I already paid) and also they are charging for "Decon Subfloor" for something under the carpet that they need to fix. What nonsense! The apartment company cleaned the carpet when I renewed the lease and I break lease to leave early for job and they charge me for something they find under the carpet? When I moved in for the first time I reported carpet was stained and they said "we don't change carpet all the time" we made a note of the stain, they will not charge me for any damage at that spot and it is the exact location they are charging me for when I moved out in my final statement. "***" the resident service office person moved me out of the system before I could make the early termination fee and the entire team called me million times to make a payment because their job is under fire!! Because they are NOT suppose to take th ekeys away without making the early termination fee!! I was told something else by hin And he is the one who clearly told me to pay anytime before 10/19 when I surrendered my keys on the 12th and moved out. But they called me million times from the 12th-14th while I was traveling to make a payment and I DID pay it on 14th where I had time till the 19th. Now the are STEALING MY deposit ($750) and asking me to pay $259 more.

Irvine Company Apartment Communities Response • Jan 06, 2020

To whom it may concern,As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention.Resident feedback is important to us, and our team is always striving to provide the best servicepossible. In this case, we have investigated the complainant's concerns and have been unable tosubstantiate them. Complainant entered into a lease contract on or about 02/12/2018 in which they promised to pay rentand remain in their apartment until 03/11 /2020. They then provided notice of their intent to vacate on09/19/2019 and exercised their option to pay a lease break fee in the amount of two month’s rent inlieu of remaining responsible for rent until the end of their lease term or until the apartment wasre-rented, whichever occurred first. Then Complainant vacated the apartment early on 10/11/2019. TheComplainant was required by the terms of their lease agreement and applicable California law toprovide a 30 day notice of their intent to vacate. Despite making reasonable efforts to re-rent theapartment, Management was unable to secure a replacement tenant prior to the end of Complainant’s30 day notice period. As a result, they were charged for rent through that period. Upon inspection of the apartment at the end of Complainant’s tenancy, Management observed indeliblestains in the carpet and subfloor which required replacement and cleaning, respectively. AlthoughManagement would be within their rights to also charge the Complainant for replacement of thedamaged carpet, Management elected to only charge for the subfloor decontamination.It is Management’s position that the charges were justified and proper, and respectfully decline to makeany adjustments to Complainant’s final account statement.We hope this correspondence clarifies our position with regard to these matters. If you have any otherquestions, or if you need any additional information, please contact us.Sincerely,Irvine Company Apartment CommunitiesCustomer Care

The worst company you could ever rent from. In a gated complex in irvine, that costs an absurd amount of money to live in, I had my car broken in to. They either had no cameras or refused to turn over video to me. You would think a company that charges a great amount of money to live in would have security cameras, or the fact that is gated and requires a car FOB to enter would make it simple to find out who could be responsible.
On top of that, was profiled in a wealthy complex for being a person with tattoos and having a roommate of color! Had 7 noise complaints come in on us while we were no where the complex, at work together. Had to document a downstairs neighbor banging on her roof at us for months whenever we would get up and walk around the apartment.
To top it all off, they are nothing but thieves. If you can, avoid funding these horrible people at all costs.

I received a collection letter from FCO ( Fair Collections & Outsourcing) from the Irvine Company dated Sep 2, 2019 for $1968.37. I am in dispute with The Irvine Company through their representative Angela Meyer who claims we owe the above amount after she kept our deposit of $2,000. we have send Irvine numerous emails upon receipt of the final bill, talked to managers and disputed the amount to no resolution. We have a Complaint with Department of Consumer and Business Affairs that is awaiting a case person to be assigned, The Irvine Company is on notice. That they sent me to collection knowing that we are disputing this amount through an agency and that they have no judgement in order to send this to collections is unbelievable.

Irvine Company Apartment Communities Response • Oct 01, 2019

To Whom it May Concern:

We have reviewed the Complainant's additional response. Despite this additional communication, our position remains unchanged in this matter.

Sincerely,

Irvine Company Apartment Communities
Customer Care

The AC unit in building 2378 unit 316 (Del Rio) is not working, they sent maintenance people multiple times and denies the AC is not working while the master bedroom is over 80F with the AC on for hours.

8/26 (Day 1):
I went to the leasing office, people working there sent two maintenance people to my apartment, one of whom is Julio (the assistance manager). They told me they refilled the Freon. Measured master bedroom temperature is between 78F and 80F while the AC was set to be 70F.

8/27 (Day 2):
Julio called me in the morning to inform me that they are going to fix it by changing the vent filters. I reiterated I need the AC be able to cool the whole apartment not just one room.

8/31 (Day 6):
When I got back from Texas, things got even worse, after turning the AC (set at 70F) on for 1 hour, the thermal-stat reads 77F in the living room, and the master bedroom was even worse (its vent is furthest from the AC unit which is located inside the bathroom ceiling of the second bedroom). So I called the leasing office at 6:59 pm, and one maintenance staff called me at 7:38 pm and we met in my apartment. He suggested to refill the Freon. When I told him it was already done, he suggested for me to close all the blinds during the day, and close all the vents in the living room every night.

9/1 (Day 7):
Julio met me again in my apartment around 11:35 am. After I told him the fix they did made things worse, he stated the AC is working regardless of the fact that it was above 80F in my master bedroom and master bathroom (zero air flow from the vent). All he offered was to talk to the AC vendor on Tuesday (9/3) after the labor day.
I went to the leasing office again and talked with Sidney. I told her about the AC and all the interaction with the maintenance personnel since 8/26. She said she was going to talk to Julio to get the information and contact me as soon as possible.

9/3 (Day 9):
I got a voice mail from Ben (Del Rio) said they made a mistake, they were going to talk to the AC vendor on Thursday (9/5) not Tuesday (9/3). So I called Del Rio leasing office again at 11:47 am to tell them I can't wait indefinitely while I'm staying in a hotel, so they either have to give me answer soon or I will need to find a new apartment.

9/4 (Day 10):
I got a phone call at 11:45 am from one of the corporate staffs of Irvine company who owns Del Rio Apartment Homes. She said she's calling about the negative feedback I gave on their moving experience survey. So I told her about the AC hadn't been working since the first day of my lease and I had been living in hotels ever since. She said she will get back to me.

9/5 (Day 11):
I got a call from the Del Rio, a guy called David. He denied the AC unit is not working, wouldn't even admit the fact it is over 80F in the master bedroom.

I recently moved out of Baywood Apartments in Newport Beack and, upon leaving my apartment, not only have the company told me they will not be refunding any of my deposit but they are also charging me an extra $630 for various miscellaneous cleaning charges. None of which were communicated to me prior to move-out. They have provided no documentation showing any of the damages they are claiming and simply told me on the phone "it is what it is". My lease very clearly states that I am only responsible for any cleaning fees that fall "outside of normal wear and tear". Considering I lived there for almost 2 years, the place is hardly likely to look like new. However, extorting tenants without providing any documentation or any attempt at legal recourse is simply unacceptable. I have had no explanation regarding what any of these charges are and I simply fail to see any reason why I am being charged over $1200 to move out of an apartment. On top of this, during my stay at this community, I complained multiple times about my neighbours producing excessive noise and nothing was done. I complained that management arranged my blinds to be replaced (without my consent) with sheer blinds that made my entire apartment visible from the street. Finally I had an infestation of Rodents on the balcony / patio, which I was told couldn't be taken care of until a week later as "that's when the pest control comes in" This business practice simply should not be legal. They behave as if tenants have no rights, and it becomes quickly apparent that they don't. I am hoping that the Revdex.com can hold companies like this to the fire and change the way they treat paying customers. I attempted to make a Revdex.com complaint to Baywood Apartments directly but, in a woefully predictable move, they have failed to respond to the Revdex.coms multiple attempts to contact them.

Irvine Company Apartment Communities Response • Aug 30, 2019

To whom it may concern,
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.
Management inspected the Complainant’s unit after they vacated and determined that a full carpet replacement was necessary because of indelible stains caused by pet urine. Because the carpet in the apartment was last replaced on 6/23/17 (prior to the Complainant’s move-in on 9/26/17) and no other residents occupied the Complainant’s former apartment during that time, we determined the damage occurred during their tenancy. Therefore, they were charged for the prorated cost of replacing the damaged carpet.
Cleaning fees were also assessed since the home was not returned to the condition it was given to the Complainant. Per the lease, there is no discount for an attempt to clean or for partial cleaning. We have substantial documentation including photos that show the refrigerator, stove and tub were not cleaned when the Complainant returned possession of the apartment..
With respect to the Complainant’s claim that these charges were not communicated prior to move out, we respectfully disagree. Complainant requested a pre-move-out inspection and one was conducted, and an estimate form was provided, on 7/14/2019. Our records indicate Complainant called Management’s on-site office on 7/16/19 to dispute the estimates and planned charges.
It is our position that this matter is thus closed.
We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
Irvine Company Apartment Communities

Irvine Company Apartment Communities Response • Sep 06, 2019

To whom it may concern,
Upon further review, management would like to clarify that the carpet replacement was due to severely worn carpet, discoloration and heavy stains. Management believes the stains may have been caused by pet damage, but regardless of the cause, the stains were indelible and could not be cleaned. The tub was also re-finished because damage caused it to peel, and it could not be cleaned. Regarding the cleaning charges, California law specifically allows a landlord to charge a tenant for cleaning when the apartment is not returned to the same level of cleanliness as when the tenant received it. The complainant did not return the apartment as clean as when he received it; therefore, he was charged for necessary cleaning.
As complainant stated, the original pre move out inspection is an estimate only. Final charges cannot be assessed until the resident has fully moved out of the home and services are rendered.
We maintain that the charges are justified and proper, and therefore, it is our position that this matter is thus closed.
Sincerely,
Irvine Company Apartment Communities

Customer Response • Sep 10, 2019

Evidence in tenant's possession includes:

- A copy of the lease, stating that the tenant is only responsible for damages outside of normal wear and tear.

- A copy of move-out estimate which makes no mention of any of the issues the landlord is charging for.

- Multiple photos and videos, showing the condition of the apartment, which were taken upon move in and move out. Metadata shows the exact time and date of their capture and has been validated by the third party.

Based on these facts, legal action against this landlord is now being pursued.

From our viewpoint, this case remains open until further notice.

Thank you.

Thank you.

I was a resident at turtle rock canyon apartment. After we moved out I received my bill and $20 check from $600 deposit. After I contacted the leasing office to ask about the high bill and the reason for the charges they behaved me with *** attitude because Im middle eastern and told me they will look into it. After nearly one month , they sent me a revised statement with $350 additional charge on top of $600 deposit and voided the earlier $20 check. They charged me for complete carpet, paint, concrete and late check out fee. All these charges were irrelevant and I emailed them several times but unfortunately didn't get a proper answer. They sent my account immediately to collection and the collection company reported my account to the credit bureau within 2-3 months without any prior communication or proper explanation. I have emailed explaining I have always paid the rent on time, moved out on time. Walls and carpets were clean and had regular wear and tear and nothing extraordinary. I went to leasing office to discuss further resolution , Terri S who always had the *** attitude advised us to pay the $350 balance and they will contact the collection company and ask them to remove our account and we did so. Now after two months the collection company told me she put a note that there was no agreement to remove our account and since the balance is paid they can not remove our account anymore. I never intended to skip any payment and always paid my rent on time but in return they ruined my credit for $350.

Irvine Company Apartment Communities Response • Aug 01, 2019

To whom it may concern,
We wish to thank the Complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.
As a preliminary matter, we proudly operate our business in accordance with the letter and spirit of fair housing laws, and do not discriminate against individuals based on any protected class including, without limitation, their race, skin color, national origin or ancestry.
Our team did communicate with the Complainant regarding the breakdown of the charges due on the account in a timely manner according to its normal move-out procedures. We provided substantial documentation to support the charges due on their Final Account Statement. At the time the file was referred to collections for handling, we still had not received payment for the outstanding balance on the Complainant’s account. Therefore, the account was not sent to collections in error.
We have contacted the Complainant and were able to receive payment in full for the outstanding balance, however the account was already active in collections when payment was received. Our position on this matter remains unchanged and we respectfully decline to to remove the Complainant from collections and consider the matter closed.
We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
Irvine Company Apartment Communities
Customer Care

Customer Response • Aug 05, 2019

Our account was sent to the collection without proper prior communication. I have emailed both the leasing office and collection company but they did not respond to my request to submit more information.

If this is not mistake to report someone without further notice, what is?

Irvine Company Apartment Communities Response • Aug 28, 2019

To Whom it May Concern,

We have reviewed the complainant's additional response. Despite this additional communication, our position remains unchanged in this matter.

Sincerely

Customer Care

Customer Response • Aug 28, 2019

Irvine company is responsible for damaging my personal credit for irrelevant issue created by their *** staff. They have charged me for uncleared items and did not respond and explain when I asksd about them. They have reported my credit in a short period of time without trying to resolve it first.

charged me $300 for 'floor prep - wood.' I had resided here for only two months and the floor was in immaculate condition, as ascertained by the move-out inspection conducted. However, *** Apartments charged me for wood prep that was not warranted at all. I was not provided with any pictures or documentation detailing what work was done. This appears to be a business move to make money from my move-out, seeing as there was no reason or forewarning regarding the floors.

Irvine Company Apartment Communities Response • Aug 09, 2019

To whom it may concern,
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.
Management’s records indicate that the wood flooring in the home was not damaged at the time the Complainant moved in, and Complainant did not note any remarks on the move in inspection form. Management provided Complainant with photos taken after they moved out of the apartment, and explained the flooring was damaged beyond repair, and not the result of normal wear and tear. Despite the foregoing, Management approved to waive the $300 charge after careful consideration, and the Complainant’s Final Account Statement is in process of being revised.
As a result of the above, we believe we have reached an amicable resolution of this matter. It our position that this matter is thus closed.
We hope this correspondence clarifies our position. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
Irvine Company Apartment Communities
Customer Care

Customer Response • Aug 09, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

My mom moved to Villas of Renaissance in La Jolla, CA (an Irvine Company Property) after she retired. She was drawn to the beautiful landscaping, tranquil fountains, and the nearby walking trails. Most of all, she was looking forward to relaxing living before moving on to a retirement home. Shortly after she moved in (November 2018) construction started on the pool, the fitness center, and the residential services building. The construction has been non-stop since November through present day (late June 2019), with no end in sight. Every morning at 8:30am, the jackhammers and bulldozers start and don't stop until evening. It's deafening. She can't use her balcony because of the noise and the dust. She can't ever nap. She can't use the fitness center. When I visit her, I can't wait to leave, the noise is so disruptive and unpleasant. Frequently the water is shut off for 5-6 hours at a time. And now her rent is going up 11% with her lease renewal. I've spoken with Irvine's Residential Services, their Community Manager, and with Ron G in Customer Care at Irvine's corporate office. They didn't offer any solutions or remedy. Irvine's Yelp reviews about the construction noise paint a clear and consistent picture of how frustrated and angry residents are: https://www.yelp.com/biz/the-villas-of-renaissance-apartment-homes-san-diego-3

My husband and I paid close to $4000 as a security deposit to move in to the apartment in mid March. We were 3 days late on the rent and tried to make the payment online through the portal but we were locked out. The leasing office refused our calls until one nice agent informed us there was legal action being taken against us to remove us from the home! We offered to pay them rent and late fees as well as the rent for May so a total of $4500 in a money order but was again refused.

We had to get a lawyer to assist us in court and all Park Place wanted was for us to get out so we settled on a conditional release so we have to voluntarily move out 2 months after moving in and paying $4000! And as a parting shot, the complex wants $5000 in late rent for the months they refused it and court costs. So....we have the privilege of paying these people $9000 in 2 months and still have to leave or have an eviction on our records.

I’ve had a lot of issues here but here is my main ones.

When living at the enclave you guys repainted the hallways with no proper ventilation. My entire apartment smelled like paint fumes for a week and induced migraines so bad I had to stay elsewhere. Management did nothing to compensate or mitigate the situation. No compensation for a safety health issue? Shame on you.

I broke my lease to move (which I was initially told I could transfer properties with no penalty which was a lie). I did the pre moveout to which my notes said “Summary
General Comments T up paint full clean carpet ( pet scan ) NO DAMGES” and 1 tone paint. I surrender my apartment on 5/3/2018. Today, 5/23/2019 (20 days later) I get hit with a bill of $486.88 in final charges off my $750 deposit. Why? Because you guys charged me for a full 2 tone paint that was a 1 tone touch up which your service manager Maria said would be free since I didn’t even have A HOLE in the wall. Now, I know my laws as I worked in Real Estate..according to civil code section 1950.50 you can’t charge me for paint unless there were damages...enclave wants to charge me regardless (I’m also not paying for your fancy 2 tone paint when I only had 1 tone). Additionally your leaE states paint should last up to 2 years and I will only be charged if I repainted. I did not. Tomorrow is also day 21 where my deposit needs to be in hand or no charges stand. So, hopefully this can all be sorted because the lease has now been violated twice on your end and I paid the $4220 to break it. I’m willing to go to small claims court to get back my lease breaking fees as well *** my entire deposit (and up to 3x), plus court fees unless someone actually wants to resolve this issues instead of pushing me around like I don’t know the laws. I’ve contacted several lawyers and I know the capabilities. My health wasn’t taken seriously AND breaking landlord tenant laws.

Irvine Company Apartment Communities Response • Jul 31, 2019

To whom it may concern,As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.

In regards to her complaint there are 4 main aspects:
1. The painting that the Complainant claims was a health danger was done outside in a well ventilated area.2. Respondent respectfully disagrees that Complainant was told that it would be possible to transfer between different communities. Respondent does not offer inter-community transfers. Complainant elected to pay the lease break fee instead of remaining responsible for the payment of rent through the end of her lease term, or until a new resident moved in, whichever occurred first, and was aware of the policy in her lease agreement since the beginning of lease. 3. Respondent respectfully disagrees that it failed to mail Complainant's initial Final Account Statement and invoices before day 21. It is our position that we fulfilled our legal obligation. Further, Complainant moved out on 5/05/2019 and then initially called the office inquiring about invoice charges on 5/23/2019. (Day 19)4. Finally, as a customer service gesture, Respondent revised Complainant's FAS and the paint charges were removed. It is our position that the remaining charges are justified and proper.As a result of the above, it is our position that this matter is thus closed. Our position on this matter remains unchanged and we respectfully decline to make any adjustments to release the full security deposit.

We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.

Sincerely,
Customer Care
Irvine Company Apartment Communities

Customer Response • Jul 31, 2019

See you in small claims court then.

I was given a 60 notice and the Landlord would not tell me why. I have been a good tenant and have had no issues for the four years I have been here. Knowing I was in the general area, there was an incident where a tenant took my Son and brought him to the front office. I was of course very upset. Other than that there has been know issues on my part

The Irvine Company owns most of the apartments in Irvine and they have "black listed" me as a tenant. I tried to rent at another one of their apartments and they did not let me. They said it was due to rental history. If this is not illegal it should be. I was an excellent tenant and payed my rent timely and made many friend in this complex. Have a problem with a Father who was defending his child. I feel this is unacceptable.

I would like to be able to post the negatives of living here and warn others before they move in

-This company is a MONOPOLY and should be taken to the Supreme Court because there is no other competition in Irvine for them. We have no choices and they know it
-Constant letters asking for entry into my unit
-Giving me a 60 notice and not letting move anywhere else in the area
-Stress of having to move
-Upgraded their system with fiber Optics and moved all of my stuff out of my closet and never put anything back
-Walls are paper thin
-People move in and out of here constantly

Irvine Company Apartment Communities Response • May 23, 2019

To whom it may concern,
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.
On many occasions the Resident has been hostile and disruptive towards Management’s on-site team and his surrounding neighbors. Despite the foregoing, we have contacted the Complainant and attempted to resolve matters amicably; however, we continue to get hostile communication from him. Our position on this matter remains unchanged and we respectfully decline to rescind the 60 Day Notice to Terminate. It is our position that this matter is thus closed.
We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
Irvine Company Apartment Communities
Customer Care

Customer Response • May 25, 2019

The intent of writing to the Revdex.com was definitely not to maintain the lease at Estancia. At this point, most of my belongings have been packed. I want to warn other perspective Tenants on what to expect from these People. I want to be able to post the negative overall experience I have had with this group of inconsiderate individuals. People need to be aware of the major issues with this group. People need to be WARNED about their immature behavior. At the end, their poor decision making skills displaced not only me but a 2.5 year old boy who they have absolutely no consideration for. They definitely did not reach out to me to disperse the issue at all. Rather than being mature adults with the ability to calm a situation down they chose to escalate it. Again poor overall Management skills. Management skills that calm a situation down rather than writing accusatory one sided letters that have zero percent input from the other party makes no sense and shows their current level of consciousness.

Irvine Company Apartment Communities Response • May 30, 2019

To Whom it May Concern:

We have reviewed the Complainant's additional response. Despite this additional communication, our position remains unchanged in this matter.

Sincerely,
The Irvine Company

Customer Response • Jun 22, 2019

I am trying to post the attached letter to warn perspective tenants on what to expect from Estancia

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Description: Apartments

Address: PO Box 2600, Newport Beach, California, United States, 92658-8985

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