Irvine Company Apartment Communities Reviews (%countItem)
Irvine Company Apartment Communities Rating
Description: Apartments
Address: PO Box 2600, Newport Beach, California, United States, 92658-8985
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My lease at Irvine Company's North Park Apartments in SanJose ends Feb 22 2018. *** Monk reached out via email Dec '17 presenting renewal terms and the option of phone/email to complete "the process". Relevant portions of her initial email are provided below. Certain portions of her email were bolded to draw attention to action items and dates, but the part about a written notice were not.
After some emails, I called *** (1/6/'18) and she found no unit meeting our needs (hardwood floor for baby) & budget. So I confirmed that we'd like to move out of North Park, and *** then suggested we consider their Crescent Village (which I later reserved).
This conversation over with no mention by *** of a written note still being required (or further email from her), I am now being asked to pay rent beyond lease end although she clearly presented herself (email&phone) as able to record my final choice.
==
Our records show that your lease will come to an end effective as of 02/22/2018. I wanted to touch bases with you to see if you have made any decisions or looked into your options.
Please be sure to let us know your renewal plans by 01/14/2018. After this date, these terms and rates are subject to change without notice. If you’ve had a life situation change, and you’re unable to renew we understand. We just need you to provide us with a written notice 30 days prior to the end of your lease, so that we can make your move is as smooth as possible. If we don’t hear from you about your renewal or intention to move, your lease agreement will automatically convert to a month-to-month lease agreement immediately following the expiration date of your current lease.
If you may need help with the process please do reach out to us at The Cypress Resident Service Office 408-570-5020 or reply back to this email. Thank you for giving me the opportunity to serve you and for your residency here at North Park. I look forward to hearing your upcoming plans with us.
To whom it may concern,
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.
It is our position that the Resident Services office acted appropriately. The 30 day written notice is a standard requirement, and is called out as a mandatory requirement in several places cited by the complainant, including the original lease agreement.
Despite the foregoing, we have contacted the Complainant and reached an amicable resolution of this matter. It our position that this matter is thus closed.
We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
Mike Nelson
Irvine Company Apartment Communities
Customer Care
Tell us why here...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I am satisfied with Irvine Company's resolution. Thanks.
Rancho Santa Fe Apartments are owned by The Irvine Company, and the manager for the Rancho Santa Fe Apartments harasses tenants and violates their rights. I have been getting served with a Three Day Notice to Pay or Quit every month since March 2016, I usually pay my rent prior to the time expiring, depending on when I get paid, and the apartment complex asks that I pay an additional $150 and at times I've had to pay $600 for dismissing a UD filing against me. Anyone would think that's the law; however, California law states: "The 3-day notice should be personally delivered to the tenant. If the tenant is not at the leased premises the 3-day notice may be posted in a conspicuous place at the leased premises, i.e., tape it to the front door. You can also mail the 3-day notice to the tenant. However, please note that you must add 5 days each way for mail time. If you mail the 3-day notice add 5 days for the notice to be delivered via the mail to the tenant and 5 days for the tenants response to be delivered via the mail to you. In other words if you use the mail to deliver the 3-day notice it actually becomes a 13 day notice." They send tenants files to their attorneys PRIOR to the 13 days expiring to collect additional fees. I was recently served with a Three Day Notice on November 5, 2017, and they always serve the notice by mail, which provides me with additional time. I emailed the complex to tell them I would be delivering a cashier's check tomorrow and I was told by an employee by the name of ***: "Hey ***,
Unfortunately the 3-day notice expires today and I would have to send your account to our Legal Department. Please contact us tomorrow before making any payment as we would not be able to accept any payments without the legal fees included. Thank you,"
We truly apologize for the frustrations the Complainant may have experienced. However, due to privacy concerns related to the details of their residency, we will not be able to provide a comprehensive response through the Revdex.com. We have contacted the Complainant through our attorney and are working toward an amicable resolution of this matter. It is our position that this concern is thus closed.Best Regards,
Customer Care
Irvine Company Apartment Communities
I lived at San Leon Apartment s (operated by Irvine Company. I needed to move out April 15 to move from Ca to NC. My lease was until 6/23. I gave Irvine company 6 weeks notice. They failed to follow Can law and make an effort to advertise apartment was available for rent for those six weeks. I sent them screen shots proving this. Additionally they kept my whole 700 deposit saying they had to replace the carpets when they only needed cleaned. They also have failed to provide a final bill. They continually send the bill from April 25 and refuse to update for time apartment was re-rented. I have continually asked for proof of various items which they ignore. On July 1, they sent me to collections without answering any of my collections. I have repeated emails and requests to collections asking them to provide final bill. Verify it wasn't re-rented. Show proof they adequately attempted to rent it during my six weeks to which they have ignored. This past week they put this on my credit report when they have failed to provide a final bill or answer any of my complaint. I have tried multiple times to get a corrected bill so I can pay what I really owe (approx $400 of $4500) they are claiming but they fail to provide proof. I'm frustrated because they have not followed Ca law or proper channels for credit reporting. Its not fair that they are able to do this to people because they own all of Irvine and no one fights them. I imagine they are doing this to many people.
To whom it may concern,
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and have been unable to substantiate them.
Our records do not match the information provided in the complainant's statements. We received the complainant’s written notice to vacate on 3/7/17, which reflected a move-out date of 4/15/17. Once complainant vacated the apartment, Management assessed the unit and determined replacement of the carpeting was necessary based on its damaged condition at move out. We sent an accounting of the complainant’s security deposit, including invoices and documentation for the charges assessed to the forwarding address provided by claimant on her written notice to vacate on 4/26/17. On June 23rd the lease term expired, and despite Management’s best efforts to secure a replacement tenant, no new tenants leased the apartment. While we are not at liberty to disclose our internal marketing and business practices in detail, we listed the apartment unit in our system’s internal availability list, which is updated daily. With regard to claimant’s allegation that her unit was not listed on our website immediately, please note that due to the number of vacancies we have at any given moment, not all of our available units are listed on our website; however, we always make prompt and reasonable efforts to re-lease apartments whose occupants choose to vacate prior to the end of their lease term. The account followed all of our standard processes including, wait periods and contact points with the complainant before escalating the account to collections. We made several attempts to notify and collect on the balance due but eventually the delinquency forced us to move the account to collections. When the complainant did reach out to us in August to request a revision of the billing, we responded and explained that the billing was accurate, and received no further communication from complainant.
We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
Mike Nelson Irvine Company Apartment Communities Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They have not submitted a final bill despite my request. They continue to send the estimate on April 26. If they did not rent the apartment as they claim, I would like them to provide proof. It is easy to say but they have failed to provide proof. If this is the case, they should have no trouble providing final bill since they did not re-rent. Also, they should substantiate their claims by showing new lease to apartment 481 started after.Additionally, their claims that they did everything to re-rent is again just their word. There is no proof to back it up but I have proof they did not, which was provided.Additionally, they made claims to needing to replace the carpet but it was not destroyed so any choice to replace was on them. Finally, they did not answer my requests multiple times before the put me in collections. Their collections team also reported it on my report without listing it was in dispute.
Regards,
*** Berry
Well to start off I am homeless as my parents in Bel Air with the opening stages of dimentia. They are 76 and I am 39 have been licensed to practice law in the state of California for 10 years in good standing my card number is *** please check the California State Bar Website. You can see I am a Twining as in Twining Laboratories, the Twining's in Newport, General *** Twining a Chairman of the Joint Chiefs etc.
I have never been treated so poorly by any real property management company in the entire United States of America as how I was by *** the General Manager and a Ms. .
I asked that they get my car back after it had been towed. I am a legal invitee business and personal guest of a legal tenant in your Turtle Something or other ... apologies I have a cold and was most distressed by being towed yesterday.
I will be suing your entity for discrimination, intentional and negligent infliction of emotional distress by employees within the scope of employment for their actions yesterday in towing my brand new 2017 Subaru Impreza. I'll be naming the towing company SouthSide Towing Co. and its employees as well. I'll take you to small claims and or take it into class action statu with a Mr. Giradi as well if need be. You people need to read the Bible Proverbs Chap 17 verse 2. Spoiled brats gonna get legally spat at. You feel me?? I WANT MY $265 and my $10,000 of wages back that I couldn't earn yesterday or not only will I be trashing this gear *** apartment building on Yelp, but I'll be telling all my celebrity friends like *** and acquaintances like *** not to bother renting with your company. I'll be representing any tenants with any other issues and for sure there will be numerosity as well. All they had to do was post adequate signage, or not freak out about one box of stuff or a blanket covering up a broken window or the muscle car I was in the process of painitng and detailing.
To whom it may concern,
As a preliminary matter,
we wish to thank the complainant for bringing these concerns to our attention.
We have investigated the complainant's concerns and have been unable to substantiate the validity of
them.
The Complainant’s car was parked as a guest on property. Per specified policy included in the host’s lease
agreement: “Residents are responsible for notifying guests of applicable parking rules… Landlord is not
responsible for charges related to towing of guest vehicles.” Our parking policy also states vehicles must
be operational,
which would include having current registration.
In addition,
the policy prohibits
personal belongings from being stored in parking spaces or garages.
The Complainant's vehicle was unregistered and had mulple
items of personal property on top of, and
next to, the vehicle. As such, our posion
is that the tow was jusfied,
and deny any responsibility for the
charges associated with the towing service. Therefore, we respecully
decline the Complainant’s request
to be reimbursed for the towing charges.
We hope this correspondence clarifies our posion
with regard to these maers.
If you have any other
quesons,
or if you need any addional
informaon,
please contact us.
Sincerely,
*** Nelson
Irvine Company Apartment CommunitiesCustomer Care
Irvine Company is unethical, broke *** law, violated my rights, & ignored ***ir mistake .***y improperly notified me of a rent increase! From *** Department of Consumer affairs + Fair Housing Foundation on service notice. Landlord must follow California Civil Code Procedure 1162 (Sec. 21 IN ***IR LEASE) 1.Personal Delivery. 2.Substitution Delivery. 3.Nail and Mail. My lease ends 10/09/17. First time I ever saw a notice was 9/21/17 19 days before my lease expired. Emails with misleading content from management follows. 8/1/2017 Email of renewal offer. Stating terms and prices of 2-14 months w/ a deadline to respond by8/31/17 mentioning "You MUST CHOOSE from lease offers" . I was planning on giving written 30-45 day notice to vacate but email implied/misled me to believe *** auto MTM term was revoked/no longer offered. Section 2.2 in lease. Landlord must notify tenant w/ 30/60 day notice that MTM will not commence. In having to choose an option w/ no MTM or 1M term I chose no option. 9/11 EMAIL 2 subject: "How WAS your stay with us." Asking for a review of my experience. Verifying I was leaving. 9/21 email 3 renewal offer reminder; "if I don't respond lease continues as MTM at rate on 1st offer." No MTM term was mentioned/offered. Communicating w/ ***m. I was disrespected, hung up on, and ignored. I contacted o***r departments explaining *** situation. Email 4 9/22/17 a cropped IMAGE of *** renewal offer w/ a MTM option dated 8/1/17 was my 1st time seeing it. Come to find out a representative said notice was returned! Verifying I absolutely did not receive. I attempt to work on a solution for BOTH parties & ***y're unwilling. I contact FAIR HOUSING Foundation ***y state ***y're in violation of CCP 1162 & CC827. I inform management about violation. He ignores it says I am liable for prorated rent of a 28+% increase on 10/10! This is Unethical, Laws are broken, emails are misleading, rights are trampled & ***res no Good Faith to a GoodTenant
Revdex.com ID
To whom it may concern,
As a preliminary ma er, we wish to thank *** complainant for bringing ***se concerns to our a en on. Resident feedback is important to us, and our team is always striving to provide *** best service possible. In this case, we have inves gated *** complainant's concerns and have been unable to substan ate ***m.
We proudly operate our business in accordance with all state and fair housing laws, and adhered to all common prac ces and guidelines while working with *** complainant. *** complainant was no fied of *** impending end of his lease via email, mail, and phone call; and lease renewal and termina on procedures were discussed, including *** requirement to submit a 30 day wri en no ce to vacate. Also included in *** mailed le er were fixed-term and month to month rental offers. Although we addressed *** le er to *** complainant’s apartment address, *** le er was unfortunately returned to us by *** US Postal system. We feel we met our obliga ons by mailing *** le er approximately 65 days prior to *** end of complainant’s lease term, and by making many o***r a empts to determine and discuss *** complainant's plans for *** end of his lease term. At any me we would have been happy to clear up any misconcep ons *** resident had.
*** complainant is unfortunately misconstruing many of our communica ons. For instance, *** email that was sent asking about his experience at our community is something that every resident who is nearing *** end of ***ir lease receives so that we can check-in and begin a dialogue to improve ***ir stay or resolve any lingering concerns. This email in no way confirms or implies that we have received proper no ce *** resident will not be renewing ***ir lease or con nuing ***ir stay on a month to month basis, and does not take *** place of *** wri en no ce to vacate required by *** complainant’s lease agreement.
Addi onally, *** complainant’s lease agreement provides that if a new lease agreement is not signed, and a wri en no ce to vacate is not received, *** lease will automa cally con nue on a month to month basis. We empathize with *** complainant, but we did diligently a empt to communicate with him throughout *** process and are unable to waive lawful rent charges for no reason o***r than a resident failing to abide by *** terms of his or her lease agreement.
We hope this correspondence clarifies our posi on with regard to ***se ma ers. If you have any o***r ques ons, or if you need any addi onal informa on, please contact us.
Sincerely,
*** Irvine Company Apartment Communi es Customer Care
Revdex.com:
I have reviewed *** response made by *** business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of *** offer I reviewed appear below.
Too Whom It May Concern-
In response to *** business. I can verify that all stated is incorrect. Gateway apartments are still unethical and Violate your human rights and ***ir own lease. 2 things to discuss on *** Lease agreement are at question. Which, may I add, does not include fiduciary responsibility of landlord/tenant responsibility, ethical, good faith and fair housing.
Section 2.2 Upon expiration of *** Term of this Lease, but not upon *** earlier termination hereof, this Lease shall continue as a tenancy from month to month unless ei***r (i) Landlord gives Resident at least sixty (60) days written notice prior to *** expiration of any Lease Term if *** Resident has resided at *** Premises for a year or longer or at least thirty (30) days written notice prior to *** expiration of any Lease Term if *** Resident has resided at *** Premises for less than one year, that such month to month tenancy shall not commence, or (ii) Resident gives written notice to Landlord at least (30) days prior to expiration of *** Term of Resident’s election that such month to month tenancy shall not commence, or (iii) Landlord gives Resident any o***r notice to terminate allowed by law. In *** event this Lease shall continue as a tenancy from month to month *** terms and conditions of *** Lease shall apply with respect to such tenancy, except *** Term shall be deemed modified to provide that *** tenancy shall be from month to month, and Landlord may, at its option, increase *** Rent to *** monthly rental rate set forth in a written notification to Resident, or o***rwise change *** terms of tenancy as allowed by law. Resident acknowledges that this section contains provisions under which this Lease may automatically continue as a tenancy from month to month upon *** expiration of *** Term.
Section 21. Notices, Demands, Requests And Service Of Process: A. All notices, demands and requests that may be or are required to be given pursuant to *** provisions of this Lease may be served pursuant to California Code of Civil Procedure Section 1162 or as o***rwise permitted by law. Any such notice, demand and request shall be given as follows:
i. If to Landlord, *** notice, demand or request shall be sent to *** (*** “Community Manager”) at *** Blvd, Orange, CA, 92868-1703 (714) 937-*** or to such o***r person or to such o***r address as Landlord may hereafter designate by written notice.
ii. If to Resident, *** notice, demand or request shall be given to Resident at *** address of *** Premises specified in Section 1.1 above.
In response to ***. According to my records, he was thoroughly informed of *** situation at hand, on 10/3/2017 via email and on 10/4/2017 via telephone. He was well aware that I did not receive a proper notification in correspondence of our agreed upon lease. Specifically, stated in Section 21 (above) of *** said agreement; California Code of Civil
Procedure (CCP) Section 1162 in accordance with NOTICES, DEMANDS, REQUESTS, AND SERVICE OF PROCESS tenant shall be informed by 1. Delivering a copy to *** tenant personally. 2. Substitute Delivery: IF he or she is absent from his or her place of residence and of his or her usual place of business, by leaving a copy with some person of suitable age and discretion at ei***r place, and sending a copy through *** mail at his or her place of residence. 3. If such place of residence and business can not be ascertained, or a person or suitable age or discretion ***re can not be found, ***n by affixing a copy in a conspicuous place on *** property and also delivering a copy to a person ***re residing, if such person can be found; and also sending a copy through *** mail addressed to *** tenant at *** place where *** property is situated. Service upon a subtenant may be made in *** same manner.
According to Michael ***. *** stated attempts via email, mail, and phone call were actually never delivered. Email and Phone call are not covered by CCP 1162. As for properly sending ***m in a timely manner is also incorrect. *** only email ever received in regard to *** lease is *** email mentioned in my first complaint. *** piece of direct mail supposedly “sent” at *** supposed 65-day mark before lease termination and supposedly returned is also not covered by CCP 1162. *** law is specifically designed to verify that ***re are fair dealings within landlord/tenant relationships. If *** letter was returned 65 days prior to termination & based on *** average time frame of USPS return. *** supposed mail should have been returned within 15-20 days. Which, leaves at least 45 days till lease termination. ***refore, ***y were well informed that I did not receive proper notification. Violating CCP + good faith and fair housing. Regardless, a letter shall only be sent once ***y personally deliver to a tenant of suitable age or by *** 3rd and final way known as “nail and mail”: proper notification was not affixed on my door, nor a letter properly mailed. It is very unlikely I would miss such important documentation, considering every notification in regard to *** premises was received. Whe***r it was, *** fire alarm check, a bill, or every o***r low priority notification, was received. From, my last conversation via telephone call with *** on 10/04/17, he stated on *** recording that *** “returned” letter was shredded as soon as ***y got it back, leaving no proof it actually happened. However, a well-informed landlord would know to keep *** letter within its records and make sure it was time stamped from *** delivery server to avoid situations like this. Also, according to phone records, *** only data that corresponds with telephone numbers of gateway apartments was during *** time frame where I had to reach out to ***m about *** situation. ***re were never any phone calls made to me prior to this event.
Wouldn’t you say it’s quite Ironic *** “so-called” notification you had sent was returned. Was ***re a reason I had received all *** direct mail marketing about everything else *** company has sent? Including *** bombarding and harassing notice to vacate letters received on 10/5/2017 via mail, after my complaint beginning 9/21/17. Would you not agree since *** company sent me *** same piece NTV mail 3 times and successfully delivered 3 times is a bit off? Hence, proving that your mailing system should be working just fine. Or is it manipulated in *** favor of *** unethical to trap and abuse *** power of *** company to tenant once tenant notifies ***re is no extension of lease? Would it not be better to admit your mistake and deal with good faith ***n go through responding to *** top review sites that majority of millennials use to review a housing complex?
In response to, “operating business in response to all state and federal housing laws”. *** was also presented with *** email directly from Anaheim’s “Fair Housing Foundation” representative, Adrienne Ray. Which, declared that *** information was improperly delivered. An email and returned mail is not a form of proper and legal notification. An email sent to *** Community Manager, ***, was also ignored and never responded. Along with a few phone calls and voicemails from *** FHF.
As for section 2.2 (above) in *** agreed upon lease. It does say tenant is required to give a 30- day notice to vacate. But it also states, “unless o***rwise stated”. Which, as I mentioned in my first complaint *** email received, in *** proper timely manner. Did not give me an option to do a month to month lease. *** only option I was given stated to pick from *** mentioned 2-14- month term and prices and that I MUST CHOOSE one option. Considering ***re was no MTM option I did not respond. ***n receiving *** so-called “misconstrued” email at a perfect timing for *** business 29 days before *** lease expiration, regarding, “How my experience was”, review.
***refore, Directly from ***s response a representative of *** Irvine Company lied about EMAIL, MAIL, and PHONE CALL. Evidence can be provided along with all proper documentation. Hypo***tically those 3 mentioned IF provided, which I must emphasize were NOT. Not 1 single form is covered by ***ir OWN LEASE and CALIFORNIA CIVIL CODES and PROCEDURES. Nothing has been solved and *** complaint still stands. *** Irvine Company. Specifically, “*** Gateway Apartments” and staff are unlawful and unethical. ***y fail to have fiduciary responsibility to ***ir tenants. ***y discriminate, ***y deceive, manipulate, conceal information, are negligent, irresponsible, dishonest, retaliate, and have a dozen more deceiving traits.
Again, besides violating ***ir own outdated lease. According to *** fair housing foundation, *** department of real estate, and quite a few legal aids and reps. Gateway apartments/ *** Irvine Company are in violation of many of *** California Civil Codes. To state ONLY a few are CCP 1162, CC 827, CC1942.5. Gateway apartments should be punished to *** maximum extent by law, regardless how big and Powerful *** Irvine Company stands. If this can happen to me imagine *** thousands ***y have already deceived.
To Whom it May Concern:
We have reviewed *** Complainant's additional response. Despite this additional communication, our position remains unchanged in this matter.
Sincerely,
*** Irvine Company
On June 27, 2017 I submitted my 30 day notice to The Serrano Apartment Team. They sent me information about what my final payment would be for that month. I paid IN FULL with a cashiers check per their request. I completed my move out a few days early on July 23rd. I called the office management to let them know that I was completely moved out and if it was okay, could I go on and give them my keys. I explained that I knew my last day was on the 27th but not to worry. A few weeks later, I received a FINAL STATEMENT in the mail stating that I owed roughly $263. Today, on Thursday, September 14, 2017, I receive a phone call from the finance services team explaining that I owe over $500. When I asked why I owe that amount the gentleman on the phone explained that I did not fulfill my 30 days notice and I was paying the rent balance from July 23rd through July 27th. I told him that I did pay that balance and have the payment stub and statment from their team for his reference. He said that when I moved out they gave me a credit for July 23rd through July 27th and applied it to my move out fees. Now they are claiming I did not fulfill my 30 days notice and did not comply to their contract and are requesting that credit back. I told the gentleman on the phone that this is the first time I am hearing about this issue. I was never told a credit would be applied to my account. He told me that a credit is notated on my final statment and I asked him why would I know that credit should have not be there when no one from their team gave me any information prior. Due to their mistake and lack of communitcation, I am paying more than expected over two months after I paid what I was told my final months rent and move out fees were, on top of my current leasing agreement. Further more, in my frustration the gentleman on the phone began to laugh under his breath. When I called him out on it he said apoligized said he wanted to explain the bill and would check with the management team on a solution.
To whom it may concern,
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns, and while our position regarding the outstanding charges remains that they are valid, we will waive a portion of the charges as a customer service gesture, as set forth in more detail below.
The complainant is correct that in the beginning of July we provided a final billing statement for the month July, based on their estimated move out day of 7/27/17. Complainant paid the requested amount for rent via cashiers check. The Complainant then moved out on 7/24/17. However, the resident remained responsible for rent through the original move out date of 7/27 (“rent responsibility”). For business reasons, we bill “rent responsibility” charges separately from true rent on the ledger.
After the move out we completed and sent the resident an estimated final account statement. On the estimated final account statement, unfortunately the rent responsibility charges from 7/24-7/27/17 were inadvertently omitted as the result of a clerical error. The final account statement was later revised to include the rent responsibility charges from 7/24 to 7/27. We contacted the complainant to explain this error on 9/14/17, and let her know of the correct amount now due, which is $567.80. The complainant did not contact us regarding the estimated bill dated 8/3, so the account had fallen past due, and was escalated to a collection service for non payment. As the charges are valid and the bill was corrected in a timely manner, we can confirm that the amount now owed is indeed $567.80.
Despite the above, due to conflicting information provided to complainant about the amount due, we will waive the rent responsible charges (in the amount of $299.33) as a customer service gesture.
We hope this correspondence clarifies our position. If you have any questions, or if you need additional information, please contact us.
Sincerely,
Irvine Company Apartment Communities
Customer Care
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the Irvine Company to send me a FINAL STATEMENT to my NEW forwarding address and my email on file before moving forward with any payment. My new forwarding address is ***
Regards,
*** Rivera
Since 09/2016 I reside at the Village Mission Valley at *** in San Diego.
I never had issues since 2 individuals moved in the same building at apt 203.
They curse my dog, they invaded my patio and yelled saying complaining about my dog. My dog only barked for half minute after someone delivered me food.
I reported several times the accidents to management but they haven't done anything.
The individuals at 203 retaliate and last night while I was sleeping courtesy patrol rang my door bell saying that there was a compaint about my dog even if my dog was not barking. That reaches the limit. Because I'm being harassed I'm breaking the lease on 9/3
To whom it may concern,
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have investigated the complainant's concerns and dispute their accuracy.
We address all noise violations equally, responding to each complaint that’s brought to our attention in a timely manner. Following concerns brought to us by the Complainant’s neighbors, Management was able to verify excessive noise emanating from the Complainant’s apartment on multiple occasions. However, in response to our attempts to discuss these violations with the Complainant directly, they indicated they felt harassed by Management and asked that we stop contacting them. Now we have received this request to resolve the matter by waiving the Complainant’s lease obligations after the Complainant already made plans to vacate.
In light of the above, we respectfully decline to waive either of the lease break options as stipulated in the lease agreement.
We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
***
Irvine Company Apartment Communities
Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards
To Whom it May Concern,
There are no details of why the Complainant is not satisfied with this resolution.
Therefore, our answer has not changed. We respectfully decline to waive either of the lease break options as stipulated in the lease agreement.
We hope this correspondence clarifies our position with regard to these matters. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
Irvine Company Apartment Communities
Customer Care
Tell us why here...
Leasing office at *** about a unit in ***: Refusal to allow us to renew our apartment lease as retaliation for inquiry into difference between quoted price to renew lease and price made available to the public to lease our apartment. Called to inquire why we had to pay more to stay then someone new coming in. Then explained we chose to send in a notice to vacate and pay a holding fee for a new apartment in reliance on being told that to stay we would have to pay 2290. When I saw their ad online to rent our place for 2250, was told that the rent is market price and changes every 3 days. I told them that I was told that their was no negotiating the price to stay was 2290. Had I known I could just wait and watch the prices to see if it would get lower, I would not have filed my notice to vacate and paid to hold another place. Was told that he would talk to the manager and get back to me. Assistant manager called back and said the business decided not to rent to me. We have been good tenants with no complaints or rent issues. No one else has rented our apartment. No other reason to deny us the ability to stay and renew then as retaliation for confronting them about lying about the rent policy.
To whom it may concern,
As a preliminary matter, we wish to thank complainant for bringing these concerns to our attention. In this case, we have investigated the complainant's concerns and are unable to substantiate them.
Renewal offers are typically based on market rents. Once an offer is sent, the market may fluctuate, which appears to have happened in this case. However, the terms of the offer are typically non-negotiable. It is not uncommon for residents to contact us inquiring about a lower market rate after receipt of a renewal offer.
In this case, after contacting us about the renewal offer, the resident submitted a Notice to Vacate. Further, due to certain issues which occurred during the residency, we made a business decision not to permit the resident to rescind the Notice to Vacate. This decision was based on rental history, and was not made in relation to Complainant’s questions about the prior renewal offer. Additionally, complainant has moved out of the apartment and currently owes a balance due in relation to her prior residency. As a result, she is not qualified to rent with us at this time.
We hope this correspondence clarifies our position regarding this matter. If you have any other questions, or if you need any additional information, please contact us.
Sincerely,
***Irvine Company Apartment Communities
I am a student and I rented this apartment on August 2016 for one year. On 06/02/17 I submitted a notice to intended to vacant on 7/02/2017. This was an agreement if the management had a now tenant if not then I would stay till August 2017 which was a fair agreement. I sign on the notice form that I and the office personal in the apartment office agreed and signed. On the form I signed that I would like to exercise my legal right to be noticed 48 hours prior to date that a vacant was found and I had to move out. Also I requested on the same form and proper place that I would like to have an pre move out inspection on 06/29/2017. I cleaned, washed the carpets and prepared the apartment on June the 29th as stated on agreement form but the Apartment inspectors didn't show up. I assumed I would have to stay because they didn't find a tenant which was OK with me. On July the second as I was back form my best friends mom funeral and was studying my Chemistry test which was on July the 5Th. I received a call from the office that I had two hours to empty the apartment. I was surprised and shocked but the push sound threatened that they would evoke me. I called every where since it was in the middle of fourth of July holidays the *** and moving places were closed. My family and friends were out of town. I had to place the big furniture near the local church for salvation army and ask my tiny mom to help me with boxing the rest and driving a big UHAUL which was all I could find to place everything in my mom's garage. My mom and I cleaned once more time the entire apartment and refrigerator (picture taken). Now we have a *** that they not only took the entire 2400.00 $ deposit they also put an additional charge of 300.00 . They put together a list that is non sense . The item they put on the list is not real. 1-They didn't show up to the inspection appointment and didn't return when my calls. 2-They didn't give me a 48 hours notice to let me know I had to move out.
Revdex.com ID of ***
To whom it may concern,
As a preliminary ma er, we wish to thank the complainant for bringing these concerns to our a en on. Resident feedback is important to us, and our team is always striving to provide the best service possible. In this case, we have inves gated the complainant's concerns and have worked with the Complainant and council to reach an amicable resolu on. This was done concurrent to receiving the Revdex.com Complaint.
It our posi on that this ma er is thus closed.
Sincerely, *** Irvine Company Apartment Communi es Customer Care
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have hired a lawyer and I am in process of bringing this case to court. This business is not honest and is not trustworthy. They did not resolve the problem and are still misrepresenting their behavior toward me. I never received my deposit back and they never responded why they did not show up to our appointment to walk with me through the apartment for exit and to see I cleaned the apartment and no damaged was done. Later they gave me a list of repair that was not true just to steal my deposit. Never trust them.
Regards
To Whom it May Concern:
We have reviewed the Complainant's additional response. Despite this additional communication, our position remains unchanged in this matter.
Sincerely,
The Irvine Company
The Village Apartments part of The Irvine Company preys on its mostly foreign tenants for several hundred dollars after completion of the lease. In my case they claimed I never set up a move-out inspection and refuse to show me the security camera footage clearly showing me in their office on the day I moved out scheduling said appointment. I vacated my apartment on the designated day 52017 and left it in perfect condition but because they claim I did not schedule a move out inspection they arbitrarily charged me 3 days of rent and service fees totaling over 400.It is unfair and illegal to arbitrarily charge 39gotcha39 fees to tenants after their lease expires. Unfortunately most of their tenants do not have the resources to fight these few hundred dollar charges and just pay them. I have the means to challenge this head on. I executed my lease according to their rules. I am using legal counsel to obtain security camera footage showing I was in the office on
As a preliminary matter, we wish to thank the complainant for bringing these concerns to our attention.
Resident feedback is important to us, and our team is always striving to provide the best service
possible.
At the Irvine Company we value our residents and want them to end their residency with the same
satisfaction as their tenancy.
In this case, we have investigated the complainant's concerns and have been unable to substantiate
them. Our records indicate that complainant did not provide us with an update on his move out date.
When we did not receive the keys for the apartment on the scheduled move out date 5/21/17, we tried
our best via phone messages to contact the resident to get confirmation of move out. The complainant
has since told us he received the voice mails but choose not to reply to us to confirm his move out.
Therefore on 5/22/17 we had to post a 24-hour notice of entry to enter the apartment to see if the
move out had occurred. On 5/23/17 we entered the apartment found the keys and completed the move
out procedures. As we did not have confirmation of the move out or possession of the keys until
5/23/17, the complainant was charged for the extra days of his possession of the apartment. In total the
charge for the three days is $244.00.
We offered, as a customer service gesture, to waive one day of the charges. This offer was declined by
the complainant and he has had no further contact with our team.
Unfortunately we do not have footage of the interaction that the complainant is requesting. However,
we would have notated our interactions with the complainant when he was in the office to confirm his
move out date. We can confirm that we did not receive possession of the unit until 5/23/17.
Lastly, we take issue with claimant’s statement that we “prey on foreign” residents. We proudly operate
in accordance with the letter and spirit of fair housing laws, by housing opportunities for all types of
residents. Our decisions in this matter are driven by business considerations and operational limitations,
and does not reflect differential treatment based claimant’s personal characteristics.
We hope this correspondence clarifies our position with regard to these matters. If you have any other
questions, or if you need any additional information, please contact us.
Sincerely,
***
Irvine Company Apartment Communities
Customer Care