Island Properties of the Pines Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
We finally received a check on 1/* and wanted to be sure it can be cashed before responding back to the Revdex.comAlthough the check was received, we felt that *** *** at Island Prosperities provided horrible customer service and was extremely flippant with his responsesWe contacted him on several occasions starting 11/* about not receiving our security, although he responded, we did not receive our check until months laterWhen we requested to have it *** ***, he complained about it and went on some rant about how he only made $from our deal and it sending it *** ** would cost him money and the time and it wasn't worth itWe both are very respected people in the communityWe both manage/supervise staff at our jobs and provide excellent customer serviceFor *** *** to say that we were being aggressive and threatening is a lie! We have all the email exchanges to prove it and can provide the Revdex.com with those examples*** *** needs to understand that he should not treat his clients this way and also understand that this could have been resolved if a check was sent out after our first inquiry on 11/*Although he states there is a process and he requires signatures from other clients before he could release the security, the lease agreement states we should receive it in October! He is also putting the blame on the *** but again, on occasions how is it that the *** got it wrong?? He clearly stated in an email something about getting new envelopes and his staff stuffed the envelopes wrong....HUH? So, I wish he would get his story straight! was it the ***, his staff, or US that was causing the delay? We were glad to have finally received the checkWe are unhappy with the service and the liesWe wanted to bring this issue to Revdex.com because there are several, not just one blog, but several complaints about *** ***. All the complaints are similar to our situations and can't just be coincidenceWe hope *** *** takes a good look at what is going on with his business and makes the necessary corrections in the future
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
As of 12/**/2014 Island Properties has paid the requested $ 4,800 and we can close the complaint.
Thank you.

I have sent [redacted] his security deposit back in full.   I have hardly been rude to him.  I have not been unprofessional either.  I am happy to provide you with every email between us.  He started asking for the security before it was even due back.  I sent him a...

check, which he said he never received.  He waited weeks before informing me of this.  As soon as I heard from him that he did not receive it, I was very polite, I was never rude.. I sent him a replacement check. [redacted]

[redacted] received his security deposit in full.   Originally it was mailed to his address that was on the lease.   I had no idea that he had moved for he never informed me of his new address.   After a number of weeks went by, I though he had had the check for weeks, but he never...

received it because I mailed it to his previous address.   When he realized I did not have his new address, he then emailed it to me and I immediately sent him a new check.  He is fully paid.   
[redacted]

Revdex.com:At this time, I have not been contacted by Island Properties of the Pines Inc. regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Island Properties of the Pines Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Island Properties of the Pines Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[redacted]’s explanation is not true.  He has had my new address since Day 1 (I am enclosing a copy of the email exchange), and, in any case, my mail is forwarded to my current address. The implication in his statement that he sent it to the wrong address (once) and immediately took action when informed of the new address is false. I have documentation of over 6 weeks of email exchanges asking for the return of my
deposit. He sent me a check only after I reported him to the Revdex.com. That check bounced.  He subsequently wired the money to my account.  I am reticent to consider this matter closed if his response to my complaint is taken as fact.  He has denied any wrong-doing, misrepresented the facts and behaved in a totally abusive and unprofessional manner.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I would have been more than happy to pay [redacted] for the bank fee , but he never asked.  Also prior to receiving this, I never knew that there was an option of paying him by [redacted].  I would be more than happy to do that now as well.As you can see, I am more than agreeable to both of those options.  He should email with instructions on either of those options.  And I will be happy to follow those instructions.  How more agreeable can I be?  [redacted]

First of all, the tenant received his security back in full  and he acknowledged that he received it back in full.   All security deposits are kept in my separate escrow account, and I only release the security after the landlord signs a release form.   I work for the [redacted], and I...

answer to the [redacted].    Once the [redacted] signs a release for me to release the security, I do so.  I send a check.   Many tenants request a refund via their credit card.  I do not do that because the credit card companies will not issue a refund after a certain date, so it has to be by check.  I have many tenants,  I am the one who sets the deadlines in the lease for the return of the security deposit, it is sometimes just as hard for me to get the release signed by the landlord, but I eventually get it and then I return the security.   I try to do my very best to accommodate everyone, I do not appreciate nasty emails or threats or ultimatums.  I play by the rules and I adhere to the rules.  I am not responsible for the [redacted] and they [redacted] does not provide tracking for regular mail.  All this should have been polite and professional, instead I have been subjected to abusive emails and blogs. [redacted] received his security back in full.  I do not have one client who has any complaints .    The blog that he is referring to has no reference to any client of mine, and was deliberately intended by a competitor of mine, to hurt me.    There is not one valid complaint.    As you can see, I answer every inquiry and I follow through on every request or issue as quickly as I can.    i still believe that these things can be handled professionally and that there is no reason for abusive emails under any circumstances.    I own a service business and my entire office is service oriented.  I have been in business for over twelve years, I am the largest realty company in Fire Island Pines.    I have tried to be as polite as I can to [redacted].  I am sorry that he is still unhappy that even after he received his security deposit back in full, that he is still complaining.   Some people just like to complain and there is nothing you can do about it, for the more I try, the more aggressive he gets.   I am very sorry that he is so upset,  and I have tried to accommodate him as best I could.    I never once ignored him, nor did I every withhold his security unduly.    As I said I cannot be responsible for the [redacted] , and if weeks go by, without hearing from him, I was under the assumption that he had received his check.   But now I have acknowledgement from [redacted] in writing, before he sent this complaint out, that he received the security back in full.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is untrue and unacceptable. I have attached all of our correspondence regarding the security deposit. You can clearly see in the timestamps that I did not wait "weeks" to inform him that I hadn't received the check. As it stands, I still have not received it despite his assurances that it has been sent. I've asked him multiple times to include a tracking number so I can be sure he sent it, but he ignores the request. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
[redacted] returned payment via [redacted] and I find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: We rented a house from Fire Island Properties in March 2014 for the first week in July, 2014. According to the lease that was drawn up by [redacted] and signed by the both of us, a security deposit of $1700 was due back to me before August **, 2014. On Sept. *, 2014 I emailed [redacted] and asked about the status of the security deposit, and I gave him my new address so that he could mail the check to the right place. I have emailed and spoken with him about a dozen times since Sept. *, and he has repeatedly told me that the check is in the mail (or sent to the old address), or that a replacement check has been sent. As of today, almost 6 weeks later, Island Properties still has not returned my $1700 security deposit.Desired Settlement: I would like my $1700 security deposit back.

Business

Response:

[redacted] received his security deposit in full. Originally it was mailed to his address that was on the lease. I had no idea that he had moved for he never informed me of his new address. After a number of weeks went by, I though he had had the check for weeks, but he never received it because I mailed it to his previous address. When he realized I did not have his new address, he then emailed it to me and I immediately sent him a new check. He is fully paid.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]’s explanation is not true. He has had my new address since Day 1 (I am enclosing a copy of the email exchange), and, in any case, my mail is forwarded to my current address. The implication in his statement that he sent it to the wrong address (once) and immediately took action when informed of the new address is false. I have documentation of over 6 weeks of email exchanges asking for the return of my

deposit. He sent me a check only after I reported him to the Revdex.com. That check bounced. He subsequently wired the money to my account. I am reticent to consider this matter closed if his response to my complaint is taken as fact. He has denied any wrong-doing, misrepresented the facts and behaved in a totally abusive and unprofessional manner.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I leased a summer rental property through Island Properties of the Pines for the 2015 summer season. The cost of the share ( 1/3 of the total cost for the seasonal rental) was 13750.00 dollars. The leasing agreement was signed in November 2014. I faxed a signed lease agreement, along with credit card details for billing to the owner of Island Properties of the Pines in December 2014. My credit card was charged $ 13750.00 on December *, 2014. A second, unauthorized charge was made in the same amount ( $ 13750.00 ) on December **, 2014.

I immediately informed the business owner of the duplicate charge to my credit card when I reviewed my statement in January of 2015. The business owner acknowledged the duplicate charge and assured me that he would reverse the charge. He stated via email that I was " [redacted]". He stated that the error was a duplication of the charge through his processing company "Square". He also stated that he never saw the additional payment in his account.

I trustingly believed that the business owner would reverse the additional charge and credit my account. Unfortunately. after months of emails and personal communications, I realized that he was not true to his word ( I have copies of email communication in which he states that the charge was reversed). After 6 months, I was unable to have the charge reversed directly by my credit card company, [redacted]. I had to file a formal written dispute and provide copies of the email documentation of my attempts to have the charge reversed by the vendor. I also contacted his former payment processing company, Square. They were unable to provide any assistance without the vendor's consent.

After several months of waiting for a resolution via my credit card company, I received an email from my credit card dispute department on November *, 2015 stating that the owner of Island Properties of the Pines was not cooperating with the attempts at reimbursement. He initially blamed his credit processing company " Square" for withholding funds. When he was presented with evidence that the funds were indeed deposited into his business account, he no longer responded to emails and calls from my credit card dispute department.

Below is a copy of the email I received from Universalcard [redacted]. Initially he refused stating that SQUARE (his processor) was withholding the funds from him. Then he ceased responding to our emails (____________) after we provided him with information from SQUARE indicating that they were not holding the funds. Regrettably, we do not have recourse to obtain a credit for you in this situation without the merchant's cooperation. It will be necessary for you to pursue reimburse via the alternate channels available to you.

During our investigation you were not expected to pay the amount in question, nor did we assess any fees or interest charges on that amount. Now that the investigation is complete, the amount in question will be included in the Balance Subject to Interest Charges.

Sincerely,

___________Service Specialist Phone: ###-###-#### (We accept collect calls) Fax: ###-###-#### [redacted]

After receiving the above notification, I immediately emailed the business owner of Island Properties of the Pines requesting a response and formal action within 48 hours or I would proceed with contacting the Revdex.com or a lawyer to resolve this issue in my favor. As of this writing, I have yet to receive any acknowledgement of my email.

I am hopeful that the Revdex.com can seek to resolve this matter in my favor, or at least direct me to the next course of action. I have copies of email correspondence in which the business owner acknowledges the duplicate charge and my role as " the victim" in this matter. I am happy to provide any supporting documentation that you may request.

I appreciate you timely assistance in this matter.Desired Settlement: I expect a full refund of the charge to my credit card in the amount of $ 13750.00.

Review: I rented a house for one week in August 2014 from Island Properties of the Pines. According to the lease, the security deposit of $760 would be returned by September [redacted], 2014. After not receiving the payment, I contacted the business on October [redacted] and was told a check was mailed on September [redacted]. I asked for it to be sent again since it never arrived. After being told it was re-sent, it still did not arrive. This kind of back-and-forth has continued and I still do not have my check. Furthermore, the [redacted] of the business, [redacted], has been completely rude and unprofessional the entire time.Desired Settlement: I would like my $760 security deposit refunded.

Business

Response:

I have sent [redacted] his security deposit back in full. I have hardly been rude to him. I have not been unprofessional either. I am happy to provide you with every email between us. He started asking for the security before it was even due back. I sent him a check, which he said he never received. He waited weeks before informing me of this. As soon as I heard from him that he did not receive it, I was very polite, I was never rude.. I sent him a replacement check. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is untrue and unacceptable. I have attached all of our correspondence regarding the security deposit. You can clearly see in the timestamps that I did not wait "weeks" to inform him that I hadn't received the check. As it stands, I still have not received it despite his assurances that it has been sent. I've asked him multiple times to include a tracking number so I can be sure he sent it, but he ignores the request.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I would have been more than happy to pay [redacted] for the bank fee , but he never asked. Also prior to receiving this, I never knew that there was an option of paying him by [redacted]. I would be more than happy to do that now as well.As you can see, I am more than agreeable to both of those options. He should email with instructions on either of those options. And I will be happy to follow those instructions. How more agreeable can I be? [redacted]

Consumer

Response:

[redacted] returned payment via [redacted] and I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We have contacted [redacted] of Island Properties about not receiving our security back for our Summer rental in August 2014, was supposed to receive our $700 as of October *, 2014. We contacted him November [redacted] and 4 other times up until December **. [redacted] keeps claiming that he "sends" the money and there must be something wrong with the post office getting it to us. He has said this 4 times and still no money. We are concerned that as a real estate agent/ [redacted] he took our security deposit and spent it. We have seen several complaints via Revdex.com and an online blog that states he has done this to several clients. We believe as an agent this security should have been put in some sort of escrow account so that we could have received our money back in a timely matter.Desired Settlement: We want our security of $700 back!

Business

Response:

First of all, the tenant received his security back in full and he acknowledged that he received it back in full. All security deposits are kept in my separate escrow account, and I only release the security after the landlord signs a release form. I work for the [redacted], and I answer to the [redacted]. Once the [redacted] signs a release for me to release the security, I do so. I send a check. Many tenants request a refund via their credit card. I do not do that because the credit card companies will not issue a refund after a certain date, so it has to be by check. I have many tenants, I am the one who sets the deadlines in the lease for the return of the security deposit, it is sometimes just as hard for me to get the release signed by the landlord, but I eventually get it and then I return the security. I try to do my very best to accommodate everyone, I do not appreciate nasty emails or threats or ultimatums. I play by the rules and I adhere to the rules. I am not responsible for the [redacted] and they [redacted] does not provide tracking for regular mail. All this should have been polite and professional, instead I have been subjected to abusive emails and blogs. [redacted] received his security back in full. I do not have one client who has any complaints . The blog that he is referring to has no reference to any client of mine, and was deliberately intended by a competitor of mine, to hurt me. There is not one valid complaint. As you can see, I answer every inquiry and I follow through on every request or issue as quickly as I can. I still believe that these things can be handled professionally and that there is no reason for abusive emails under any circumstances. I own a service business and my entire office is service oriented. I have been in business for over twelve years, I am the largest realty company in Fire Island Pines. I have tried to be as polite as I can to [redacted]. I am sorry that he is still unhappy that even after he received his security deposit back in full, that he is still complaining. Some people just like to complain and there is nothing you can do about it, for the more I try, the more aggressive he gets. I am very sorry that he is so upset, and I have tried to accommodate him as best I could. I never once ignored him, nor did I every withhold his security unduly. As I said I cannot be responsible for the [redacted] , and if weeks go by, without hearing from him, I was under the assumption that he had received his check. But now I have acknowledgement from [redacted] in writing, before he sent this complaint out, that he received the security back in full.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We finally received a check on 1/* and wanted to be sure it can be cashed before responding back to the Revdex.com. Although the check was received, we felt that [redacted] at Island Prosperities provided horrible customer service and was extremely flippant with his responses. We contacted him on several occasions starting 11/* about not receiving our security, although he responded, we did not receive our check until 2 months later. When we requested to have it [redacted], he complained about it and went on some rant about how he only made $350 from our deal and it sending it [redacted] would cost him money and the time and it wasn't worth it. We both are very respected people in the community. We both manage/supervise staff at our jobs and provide excellent customer service. For [redacted] to say that we were being aggressive and threatening is a lie! We have all the email exchanges to prove it and can provide the Revdex.com with those examples. [redacted] needs to understand that he should not treat his clients this way and also understand that this could have been resolved if a check was sent out after our first inquiry on 11/*. Although he states there is a process and he requires signatures from other clients before he could release the security, the lease agreement states we should receive it in October! He is also putting the blame on the [redacted] but again, on 3 occasions how is it that the [redacted] got it wrong?? He clearly stated in an email something about getting new envelopes and his staff stuffed the envelopes wrong....HUH? So, I wish he would get his story straight! was it the [redacted], his staff, or US that was causing the delay? We were glad to have finally received the check. We are unhappy with the service and the lies. We wanted to bring this issue to Revdex.com because there are several, not just one blog, but several complaints about [redacted]. All the complaints are similar to our situations and can't just be coincidence. We hope [redacted] takes a good look at what is going on with his business and makes the necessary corrections in the future.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had a 1 week lease over July [redacted], 2014. The lease called for the return of my $650.00 security deposit "no later than August **, 2014." [redacted] advised me by email on many occasions that he was processing the refund. Or that the check was in the mail. Or that the check was lost in the mail. Or that he would resend the check. I still have not received my security deposit refund. [redacted] has been unprofessional throughout this process.Desired Settlement: I would like my $650 security deposit refunded as required by the lease and as promised by [redacted].

Consumer

Response:

At this time, I have been contacted by Island Properties of the Pines Inc. regarding complaint ID [redacted]. While I have received a check directly from their attorney, they have not addressed the topic of lying, unprofessional behavior, nor have they apologized for taking more than 2 months to return my security deposit. It is also outrageous that this business should still have an A+ rating.

Sincerely,

Review: [redacted] from Fire Island Properties brokered a lease for us for our home on [redacted] (October [redacted] 2014). As part of that lease he collected $ 6,000 so far, which he is obligated to turn over to us, after subtracting his commission of $ 1,200. On 11/[redacted] confirms "I am mailing out checks today and tonight, before the weekend." Nothing arrives. On 11/** we are following up. [redacted]'s answer is "I will mail you your check now.". On 12/* we are asking again. He confirms he sent it to our address. Still no check. On 12/* we request another check to be sent overnight. On 12/[redacted] confirms "I am feeding your check for [redacted] today and stopping the other one." On 12/* still no overnight. On 12/* he finally sends the overnight and provides the tracking number. On 12/* the check arrives. On 12/*, the check bounces - going to be returned unpaid. On 12/[redacted] writes "I am very sorry, and of course I will correct this immediately with the wire. Please know that." As of today still no money - we are reaching the end of our patience.Desired Settlement: Give us our $ 4,800 owed as per contractual agreement.

Consumer

Response:

As of 12/**/2014 Island Properties has paid the requested $ 4,800 and we can close the complaint.

Thank you.

Review: Island Properties acted as real estate broker to rent our home on Fire Island Pines for one week during August 2015. The renters paid the broker the rental amount. The broker deposited the check into its account and sent us a check for the rent less his commission. The broker's check bounced. Then the replacement check bounced. We have now received several firm promises of payment by wire transfer that have not been fulfilled.Desired Settlement: Pay us our money in full -- $5,650

Review: Our friend group rented a house through Island Properties of the Pines in July of 2013. I am writing this on Oct [redacted], 2013 having still not received our security deposit on the house for $1,300. This was due back, according to our lease, on August [redacted], 2013. I have made over five requests to have this money reimbursed, each time with promises that "the check is in the mail".Desired Settlement: I would like our security deposit refunded.

Business

Response:

I have no idea why you are emailing [redacted]. She no longer works for this company. The complaint was regarding a tenant who was asking for her security deposit and it was mailed to her on time. Unfortunately it was mailed to her with the wrong zip code and returned to our office. After it was realized that the wrong zip code was used, the check was then resent to the tenant and the tenant was notified of this yesterday. The tenant should receive the check , addressed to the right zip code, this week, as it was mailed yesterday.