Istrouma Mattress Manufacturing Company

Complaint: [redacted] I am rejecting this response because: I would suggest that Breitling review their specifications and tolerances, as this is totally not acceptable for a high end 'timepiece' The mis-alignment as pictured is nothing to gloss over, it is in the owner's eyes a poor quality product Even watches like Timex do not have this issue My complaint will only be resolved by Breitling standing up for their supposed standards of excellence Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Breitling is not being truthful about situation [redacted] did not tell [redacted] that he gave me that package [redacted] indicated there were many packages that he received and signed for, but since they were unopened he was not aware of contents Breitling has been harassing me and threatening meTheir mistake has caused inconvenience and waste of time for me so I am entitled to compensation for thisSteven Hernandez at Breitling New York told me on the phone that I would be receiving service free of charge, and now Breitling headquarters is going back on their word and contradicting him by advising I owe the full amount and threatening not to allow me to give my watch back at all Sincerely, [redacted] ***

[redacted] owns Breitling Super Avenger watch which was bought in August of The mentioned watch arrived in our repair facility in April of with a note that the sub dial hand came offThe technical staff evaluated the watch and provided a quote to repair the watchThe repair estimate was approved and the watch was returned to the customer in May of [redacted] forwarded the watch to us in May of this year with a note that the sub dial came off againThe watch was evaluated by the technical staff and an estimate was provided to the clientThe quote was proceeded on May 24th and the repair is currently in processWe are unable to re-attached the loose hand since the dial (face of the watch) has damaged feetWe will perform the necessary service as agreed and once the repair is completed, the watch will bear month warranty repairPlease feel free to contact me with any questions or concern you may have Best Regards, Margaret

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

We offered the installation charge of $at no charge to Mr***The watch is all set for pick up in the [redacted] storePlease let me know if you have any additional questions

Complaint: [redacted] I am rejecting this response because:the information provided by the merchant is incorrect, the company reprisentanive emailed me on January 19th asking me for additional fees I emailed here back a screen shot of the response on the Revdex.com websiteBut she never replied back neither called mePlease review the attached screen shot of my response Sincerely, [redacted] ***

I confirmed with the technical staff that the pictured hand alignment is within Breitling standardPlease let me know if you have any additional questions or concerns

Please be advised that Breitling [redacted] watch cannot have the calendar manipulated (as indicated in the instruction manual) between 8PM and AMOtherwise the calendar driving wheel can be damaged and the calendar will advance at different timesThe customer can return the watch directly to Breitling and we can evaluate and advise him of any needed repairs but we would not be able to replace the watchThe customer can visit Breitling.com and select service tab and click on “my watch needs service” to obtain instructions and mailing addressPlease feel free to contact us with any additional questions or concerns you may have

The Breitling belonging to [redacted] has been adjusted and checked twice by our technical staff.At this point in time, the watch is within Breitling tolerance and we are unable to offer the requested replacement.Please let us know if you have any additional questionsThank youTell us why here

Please be advised that we are unable to repair the watch at no charge as requested As a onetime accommodation, we can offer an additional courtesy discount of 15% off We hope that Mr [redacted] will consider it since his watch will be like new one the needed repairs are completed

Complaint: ***
I am rejecting this response because: I would suggest that Breitling review their specifications and tolerances, as this is totally not acceptable for a high end 'timepiece'. The mis-alignment as pictured is nothing to gloss over, it is in the owner's eyes a poor quality product. Even watches like Timex do not have this issue. My complaint will only be resolved by Breitling standing up for their supposed standards of excellence.
Sincerely,
*** ***

The retail team reached out to the customer and a store credit was issued as requested

Complaint: ***
I am rejecting this response because: Breitling is not being truthful about situation*** did not tell *** that he gave me that package *** indicated there were many packages that he received and signed for, but since they were unopened he was not aware of contents Breitling has been harassing me and threatening meTheir mistake has caused inconvenience and waste of time for me so I am entitled to compensation for thisSteven Hernandez at Breitling New York told me on the phone that I would be receiving service free of charge, and now Breitling headquarters is going back on their word and contradicting him by advising I owe the full amount and threatening not to allow me to give my watch back at all.
Sincerely,
*** ***

Please be advised the watch was shipped back to the customer and the clasp repair was done at no charge

Please be advised that the watch was repaired as agreed and it is ready for pick up in our New York storeWe are unable to offer the requested monetary compensation to the customerPlease let me know if you have any additional questionsBest Regards, Margaret P***

*** *** owns a Breitling watch, model ***,
serial ***
The watch arrived in our repair facility for the
first time in November of with an indication that the dial (face of the
watch) was loose inside the watch
The technical staff evaluated it and provided
***
Jewelers, who mailed the watch to us at the time, with a repair estimate
The provided quote was approved by the store
The watch was repaired as agreed and shipped
back to *** Jewelers on 1/12/
All repairs performed by Breitling are covered
by month repair warranty
The timepiece arrived in our repair from
*** Jewelers workshop in March of with a note that the dial is loose
inside the watch again
An estimate was generated and communicated to
the store (month repair warranty expired)
The store asked us to transfer the repair into customer’s
name (*** ***) and correspond directly with him
The estimate was communicated to *** ***
vial email and included photos of external the condition of the watch
*** *** asked that we have the technical
staff re-evaluate his timepiece and take into consideration the previous repairs
The technical staff performed the requested re-evaluation
They confirmed that the dial was broken even
though it was replaced the last time the watch was repaired in 2014/
They also advised us that the dial breakage occurred
as a result of external impacts and shocks the watch was subjected to
The confirmed the provided estimate which was communicated
and to *** *** again
The estimate was approved via phone
conversation and confirmed via email
The watch was repaired as agreed and shipped
out on April 8th
We are unable to offer the requested repair
refunds but we do warranty the repair that was performed
We hope this clarifies the situation but please
feel free to contact us with any questions you may have

*** *** *** dropped off his Breitling watch
for a repair in our New York store on January 28th,
",sans-serif>The customer indicated that he resides at ** *** *** ** *** *** **
Therefore the mentioned address was entered
into our computer system for *** ***
There was an estimate generated for *** ***
watch which he approved on March 2nd and the repair was started
On March 18th a package with a Breitling
watch inside was shipped to *** *** address
"***" signed for the package at the Little Ferry ,NJ address
We contacted *** *** requesting his
assistance in retrieving the package as the watch inside did not belong to him
Regretfully, we did not hear from *** *** for few weeks
In the interim, we contacted the *** security
division who went to the *** *** ** address and spoke to "***" who
indicated that he is *** ***’s stepdad
He advised *** security that the package was given
unopened to *** *** few weeks back
We contacted *** *** to inform him that his watch is ready for pick up in our
New York store and that we hope he will bring the package that was shipped to
him in error *** *** requested a no
charge repair on his watchWe contacted *** *** to inform him that the
charges for his repair are applicable
We thank *** *** for his assistance in retrieving
the package and we hope that he will bring it to our New York store when he
comes to pick up his watch but we are unable to offer him the repairs at no charge
We hope this clarifies the situation but please
feel free to contact me with any additional questions or concerns you may have

Complaint: ***
I am rejecting this response because:
I do not agree with the business' explanation of the damage I can recall no dent to the watch to which they speak Also, after the crown had popped off, I tried to press it back on firmly This is the only reason I can think of as to why the watch could have a dent The first time I tried to change the time on the watch after it was in the store's possession, the crown popped off Breitling should be responsible for fixing the watch Anything else is unacceptable
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Again there is a problem with Breitling's definition of accuracy and precision when the hands on a watch are out of alignment by over minutes
Sincerely,
*** ***