ISupply

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This still doesn't solve the fact that I am out money for something that should've been covered under warranty The only individual that has ever attempted to "show" me water damage was the technician The [redacted] , ***, and I have never spoken in person As previously stated, the technician tried to pass off the water damage indicator as a Chinese stamp which doesn't portray much confidence in anything he told meAt this point it is their word against mine I'd still like to think these days, businesses follow that old saying "the customers always right" Especially over such a small amount/issue such as this I've since has the screen replaced by another merchant and have sold the phone That merchant agreed though that there didn't appear to be any water damage It's clear that unless they are willing to issue a refund, an agreement will not be reached I guess all I can do is chalk this up to a learning experience and never do business with iSupply again and share my story with anyone whom asks for my advise Regards, [redacted]

On 5/17/Customer came in for a battery replacement on an iPhone 5 5/23/Customer came in for a home button replacement on an iPhone 5 6/17/Customer came in for a new screen in claim that it was damaged as a result of previous home button repair
Technician noticed signs of water damage on device but still replaced the screen with a $discount as a courtesy. 7/11/Customer came in for a new screen on same device under warranty claimScreen was replaced at no cost. 9/6/ Customer came in for a warranty replacement on screen once againTechnician noticed and advised of water damage present in screenLiquid was present between LCD and Glass (water marks in LCD) Advised customer we could not replace due to water damage. 9/8/ Customer spoke with original technician and company *** ** *** regarding issueCustomer demanded another screen replacementUsed profanity with original technician, threatened technician & ***'s job's and legal action if screen would not get replaced*** ** *** advised that because of the presence of water in the LCD, we could not replace the screen again. Customer had signed multiple service agreements when phone was brought in & agreed to the following waiver on each service agreement :
"iSupply is allowed to perform said repair or services to my deviceiSupply warranties the functionality of parts used to perform repairiSupply Does NOT warranty personal damage (i.ebroken screen, liquid damage) done to the part or device that may cause improper functionParts are warrantied for monthsI expressly waive all claims against iSupply for any damages to this device that are incidental to the repair process rendered by iSupply as components may fail at any time and would be considered coincidental and not fault of iSupplyFor valid warranty returns, iSupply warranties most repairs done to your device with one free warranty repair, any problems after one free warranty repair and the device will be deemed unable to be repaired by iSupply with no refund givenDevices not picked up after days of completed repair, may be subject to a $per day storage fee, unless prior notice is given and agreed upon between myself and iSupplyDevices left after days will be disposed of at iSupply's discretioniSupply is not responsible for the loss, corruption or confidentiality of personal data on your deviceIt is best you bayour device before a repair is performed."After multiple phone conversations with the customer and the *** ** ***, customer had made it clear that they are unwilling to accept responsibility for the liquid damage to device and the waiver agreement they had signed on multiple occasionsOur *** had tried to reason with the customer and explain the warranty once again in a civil and professional manner, but customer continues to use threats and uncivil tone as a means of communications

I have read the customers responseAs previously mentioned in notes from before, our technician and company *** ** *** had pointed out to the customer the liquid damage was present within the LCD screenIt is common for water damage to get into an iPhone and not specifically ink out the small water indicator stickers inside the phoneAfter 1/years in this industry, we have seen plenty of these situationsThe liquid damage within the LCD is undeniable in these situationsIt is also a very distinctive difference in LCD damage from a drop/pressure as to liquid presence within the LCDThe customers LCD had blemishes and a leak of the crystals within the display from encountering liquidCustomer continued to insist being showed the water indicators inside the phone, which don't always prove wether or not liquid has been present. Again, we have more than reasoned with the customer and did our best to explain our side both in person and through Revdex.comIt is apparent that the customer is unwilling to accept any explanation, evidence & notes we provideWe have attached every receipt and of the service agreements that the customer has signedWe have gone above and beyond the waiver agreement that the customer signed for and are unable to do anything further at this pointThe customer is accurate in stating that we are unable to prove the liquid damage this long after the situation has occurred, due to that fact that we have not taken pictures of the device (not a common procedure in these situations)However, the customer has not provided anything other than here-say on behalf of this issueWe would have been willing to work with the customer further on the issue had there been continued civil and respectful response on the customers endWe have a policy to end considerations & communications once a customer begins to threaten our employees jobs, slander our company and uses profanity in front of other customers. As to the comments about our site stating we are accredited with the Revdex.com, the customer is correct in that it may be misleading to others when visiting our siteThe fact of this matter is that we have been accredited for a few years already and have been unable to renew our continued accreditation because of this current issue being unresolvedWe have had no intent of misleading customers, nor have we been dishonest about being accredited through the Revdex.comAgain, the only reason why we are currently not accredited (or unable to renew) is due to the coincidence of timing between this unresolved issue and our membership renewal date being aligned so closely togetherWe apologize if this has confused or frustrated the customer as well as other customers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This still doesn't solve the fact that I am out money for something that should've been covered under warranty.  The only individual that has ever attempted to "show" me water damage was the technician.  The [redacted], and I have never spoken in person.  As previously stated, the technician tried to pass off the water damage indicator as a Chinese stamp which doesn't portray much confidence in anything he told me. At this point it is their word against mine.  I'd still like to think these days, businesses follow that old saying "the customers always right".  Especially over such a small amount/issue such as this.  I've since has the screen replaced by another merchant and have sold the phone.   That merchant agreed though that there didn't appear to be any water damage.  It's clear that unless they are willing to issue a refund, an agreement will not be reached.  I guess all I can do is chalk this up to a learning experience and never do business with iSupply again and share my story with anyone whom asks for my advise. 
Regards,
[redacted]

Review: I bought a Lifeproof Case(waterproof) for my new Iphone 6S from this store on Sept 25th 2015. I specifically asked the girl in the store if the case for the 6 would fit the 6S and she said absolutely that the phone is the same they just changed some internal things. A couple days later I find out from a friend that they have not come out with the case for the 6S yet because the phone is .10in thicker to which he showed me the website and it said coming soon in Novemeber. I went to the store and the same girl was working and I told her that she lied to me about the case. She gets an attitude with me and says that maybe I should have done some research before my purchase. She also informed me that they don't refund those cases, to which it was not stated anywhere in writing or said to me upon my purchase. I filed a dispute on my credit card and they responded back that I never made an attempt to return the item, which is a lie. They also told the card company for me to come in and they would refund it. I went to the store numerous times and called with no luck. I called today and was told that if I come to the store again or call again that they will call the cops on me for harassment. I refiled the dispute with my card company like they told me to. Desired Settlement: All I want is the correct case for my phone. I work very hard for my money and expect that if someone says that the item I purchased is correct, then it needs to be correct.

Review: Dropped iPod off for screen repair, store stated it would be ready in 1 hour, came back 3 hours later and they said to come back at noon on Monday( 2 days later) , wife tries to pick up on Monday and it's not ready, store person gets attitude when told it's costing us a lot of gas going back and forth and when he was asked when it would be ready , he pushed iPod in pieces across counter and said" You Fix It", I went back on Wednesday morning and same clerk admitted they broke my iPod trying to change the screen and that they ordered a solder gun to fix it and it should be ready on Thursday , I went back on Monday morning after no call from store and it still was not repaired, I filled a complaint with the mall , as of today I still have had no contact with I supply even though I have called and left messages, left messages on web site and Facebook site!Desired Settlement: I would like an apology for the treatment of my wife! I also want my iPod back repaired and fully functional! When I dropped it off it need a new screen , everything else worked fine, they broke the power ribbon! it needs to be repaired or replaced ASAP