It Takes 2

It takes 2. I had joined years ago, and paid almost four thousand dollars. None of the dates worked out. It was long periods of time with no contact. Finally no contact at all. It's a rip off.

Review: On December 27, 2013, I entered into a contract with It Takes 2 (IT2), a Matchmaker & Dating Service based in Richmond, VA. The terms of the contract are defined as "Silver Status: 12 Introductions with a 6 month hold option". Payment of $2495.00 was made in full, up front. To date I have received 6 introductions, from Jan 2014-Dec 2014. It has been 8 1/2 months since I have received an introduction from IT2. This is the second time this has happened; the first time was 3 months in length (2/5/14-5/4/14) following the initial introduction. It was resolved after I initiated contact, asking if I had been forgotten.

Over the next few months, I was contacted and asked to accept introductions from clients that were outside my defined age range of 10 years and who all lacked common interests with me. I accepted each time, encouraged to expand my criteria and be open to possibilities.

Additionally, confidentiality was breached twice. The first, when information I relayed in the feedback questionnaire was shared with the person with whom I had met. I was assured at the time of enrollment that feedback would be confidential and used solely for the purpose of refining selections. The second time, when I contacted the owner to inform her of the breach. She apologized and asked that I send any additional inquiries or feedback directly to her with "ATTN: CARRIE ONLY" in the email title, assuring me that she would handle my account from here out. I did so on Jan 13, 2015 informing her of the lack of a response from a Dec 12th introduction, and to request a prior introduction of Oct 13th be credited back to me, as that person was only interested in meeting me at a hotel. I received an email on Feb 2 from her assistant, agreeing to "absolutely bonus the introduction," not from the owner.

The last communication I received from IT2 was on Feb 5, 2015, following a missed call in which no voicemail was left. The email simply informed me of a new email address.Desired Settlement: I am seeking a refund equal to 7 introductions (six of which have not been provided, one of which was agreed to be credited back to me) in the amount of $1455.42 ($207.92 x 7) and termination of the contract.

I have sought legal counsel on this matter and was advised to take this first step of filing a complaint with the Revdex.com, based on my rights as a consumer in the state of Virginia. Although It Takes 2's contract does not guarantee service within a defined period, I have been informed that it is the consumer's right to resolution when there has been failure to provide services contracted and paid for within a reasonable time period. It has been 8 1/2 months since I have received the contracted service.

I am asking the Revdex.com for assistance in resolving this matter. I have email and voicemail documentation to support my complaint and will willingly provide it if requested.

Thank you.

Business

Response:

We have a meeting scheduled on Sept. 21 ,2015 to discuss with this member what our records indicate regarding her membership and to hopefully resolve this matter. We will send an update following are scheduled meeting. If you have any questions please feel free to contact us.Respectfully,It Takes 2

Business

Response:

Because our business provides an individual, personalized service, occasionally we experience some challenges with customer communication, and we consistently strive to improve the way we do business and deliver great results for our clients. The above Complaint posted on the Revdex.com website is an example of such a challenge in customer communications, and It Takes 2 contacted this customer directly to discuss a prompt and equitable resolution of her complaint.Importantly, It Takes 2 is a business, and its relationship with its customers is governed by a legally enforceable contract. Although the law implies in every business contract a standard of reasonableness, there is no legal requirement that It Takes 2’s custom matchmaking services be completed within a certain amount of time. Ms. [redacted] and I met on Sept. 21st to review and discuss her dissatisfaction with our services. We came to an agreement that we would keep the lines of communication open and discuss potential introductions with her prior to sending them to her. This is not a standard practice but I feel hopeful it will regain Ms. [redacted] faith in our services. I appreciate Ms. [redacted] giving us an opportunity to continue working with It Takes 2 and look forward to a positive outcome as a result of our discussion. Please feel free to contact us if you have any additional questions.Respectfully,It Takes 2

Consumer

Response:

I met with the owner of It Takes 2 on Sept 21 in reference to complaint ID [redacted]. Identifying the cause of the issue as an internal breakdown of communication with a past employee that mistakenly resulted in an inactive account status, and with assurance of future proactive attention, I have agreed to give the business another opportunity to fulfill the contract and perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: c[redacted].

I thank you for your assistance in this matter. Regards,

Review: After a short interview with Ms. D[redacted] I was pressured into making a decision to join It Takes 2 by offers of a deep discount only if I signed up immediately at their office the same day. Direct questions to It Takes 2 regarding the number of members in their service were skirted with vague non-answers. After agreeing to join their service, a contract was produced; however I was given no opportunity to read and understand it. Ms. D[redacted]’s “detailed” explanation of the contract provided no explanation of my legal options should their services not meet expectations; as I later learned, this was because I had no options whatsoever. I ultimately purchased six introductions for nearly 100 times the cost of other dating platforms. I clearly explained to It Takes 2 staff that I wanted matches that were Christian. Neither of their first two introductions met this basic criteria. After another bad introduction, I followed up with emails and phone calls to It Takes 2. I requested an opportunity to come back in to talk but was told I could share information over the phone; after paying so much and being offered personalized service, it seemed to be an inconvenience to meet with me. Without any notification, my membership was cancelled after four introductions prior to the fulfillment of the obligations of our contract. I was told my membership was canceled due to “inactivity”. I provided feedback to It Takes 2 after each introduction. I firmly believe they canceled my membership since they had no one else in their service to introduce me to. After further review of the It Takes 2 contract, I felt it prudent to warn potential customers of their limited options should the services not be as advertised. There is nothing beneficial to the client in this contract. It broadly provides It Takes 2 the opportunity to discontinue services at any time, for any reason, and with no refund. In hindsight, I would have never allowed Ms. D[redacted] to pressure me into signing the contract.Desired Settlement: I strongly believe that fair warning should be provided to any potential members of this services. Things are not what they seem; this is false advertising. Ms. D[redacted] covers her tracks very well by offering no refunds; therefore understand you will have no options whatsoever if you are dissatisfied or if they don’t hold up their end of the agreement. I know I am not the only single professional that has experienced false advertising with this services based on the similar comments my introductions have made to me. One of my introductions told me that Ms. D[redacted] called to beg him to rejoin their service, clearly they are lacking members. Another introduction told me he had not been introduced in over six months. Buyer beware – It Takes 2 has a small number of members; they will not try very hard to find you compatible matches even on your basic match criteria; they will make you feel bad for not compromising your criteria as they don’t have members that meet your criteria.

Business

Response:

Tell us why hereIn response to complaint # [redacted] Re: Ms. [redacted]. I’m very sorry to hear that Ms. [redacted] is dissatisfied with

our service as we are very committed to assisting all of our clients with their

social goals and have been since 1998. Ms. [redacted] was referred to It Takes 2 by a friend who was having a positive experience

with our services. I was very surprised

to receive this complaint as I just had a conversation with Ms. [redacted] on 9/17/15. After not hearing from her since she had

received her last introduction on 4/27/15. I explained to Ms. [redacted] that her membership had expired pursuant

to paragraph 3) of our agreement which states that, “it is the client’s

responsibility to provide feedback after each and every introduction”. Ms. [redacted] stated in that conversation on 9/17/15 that she had

provided us with feedback. Since we had no record of Ms. [redacted] feedback and after

searching all of our emails to confirm, we indeed never received any feedback from

her. I asked her to look in her emails and resend

it to us which she agreed to do the following week because she said she was

busy. I told her that would fine. We never heard back from Ms. [redacted] and instead received this complaint. We would have been happy to continue working

with Ms. [redacted] had

she provided the requested feedback. Ms. [redacted] states she was

pressured but she also stated she was given a, “detailed” explanation of the

agreement. Ms. [redacted] agreed to and signed both a client agreement and an additional agreement that

states she understood the, “Hold” policy which was not an included feature on

her program and also our “Non-refundable” policy. Ms. [redacted] states that she believes her membership was cancelled

because we had no one to match her with.

Ms. [redacted] membership

was terminated because she did not have a, “Hold” feature and she allowed her

membership to terminate. Ms. [redacted] states that we

called an introduction and begged him to rejoin the service. Ms. [redacted] did receive an introduction that had a positive

experience with It Takes 2 and wanted to continue working with us and therefore rejoined our

services. We carefully take in all

feedback provided. Feedback is a crucial

part of our matchmaking process as it allows us to fine tune all introductions. It Takes 2 provides clients with the names

and information of individuals that most closely meet the characteristics

specified by client. It Takes 2 prides itself on being the largest and oldest

personalized introduction service in Central Virginia. We offer an alternative

to internet dating and our clients appreciate the fact that the individuals are

being vetted and screened prior to them being introduced to one another. It is

most unfortunate that although we try our very best to please all of our clients

that is not always possible. We cannot honor Ms. [redacted] refund request. If you have any further questions please feel

free to contact us.Respectfully,It Takes 2...

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID

[redacted], and have determined that this proposed action would not resolve my

complaint. For your reference, the business made no offer to resolve my

complaint.I strongly believe that fair

warning should be provided to any potential members of this service. Things are

not what they seem; this is false advertising. Ms. D[redacted] covers her tracks

very well by offering no refunds; therefore understand you will have no options

whatsoever if you are dissatisfied or if they don’t hold up their end of the

agreement. I know I am not the only single professional that has experienced

false advertising with this services based on the similar complaints still

active with the Revdex.com. The fact that Ms. D[redacted]

never addressed the content of my initial complaint should be warning enough

for potential members. After several bad introductions, I followed up with both

emails and phone calls to It Takes 2. I requested from It Takes 2 staff an

opportunity to come back into their office and discuss my relationship goals

and qualities I was searching for in a partner. Ms. D[redacted] declined; after

paying so much and being offered personalized service, it seemed to be an

inconvenience for staff to even speak to me about my experiences much less to

offer any “date coaching”. I clearly explained to Ms. D[redacted] and

subsequently her associate Ms. Sophie B[redacted] that I wanted matches that were

Christian. Two of my four introductions did not met this very basic criteria. After

paying a premium for “personalized service” and having multiple matches not

even being the same religion as me when I stressed that quality as being

important, I should be able to directly (face-to-face) provide feedback to the

It Takes 2 staff as there must have been miscommunication on preferences from

my initial interview, subsequent emails they claimed to have not received, and

phone calls that I have documentation of making.Ms. D[redacted] repeatedly tries to

sell her services by playing on any previous bad experiences with online

dating. Ms. D[redacted]’s true problem with online dating sites are that they are

taking her business. Take the time to think about this before you sign up. Things

are quite different in the social media world than when this business was

started in 15 years ago. Being the “oldest” certainly does not make one the

best at their business.Buyer beware – It Takes 2 has a

small number of members; they will not try very hard to find you compatible

matches even on your basic match criteria; they will make you feel bad for not

compromising your criteria as they don’t have members that meet your criteria;

they will offer you no options if you are dissatisfied. Regards, [redacted]

Review: In July of 2014, I met with [redacted] (owner) of IT2 and had an in-person interview for their match-making service. I completed a profile form about myself and rated the predefined list of items based on my most to least important. Several of my most important items were physical attractiveness; I preferred that they didn't have children (if they did, I preferred that they were older/teenage or young adult); that they were in the Richmond area; and, that the age range was up to 50 (if they were closer to 50, that they didn't look their age). I paid $1000 for 4 "introductions". The first introduction was for a man that was completely not what I asked for (overweight, 48 and looked older, had a heavy [redacted] accent, and lived in [redacted]). I didn't even meet him. IT2 credited this introduction back to me. The second introduction was "normal". The third was somewhat normal, but he had a 10 year old son (younger than I preferred) and I had difficulties setting up a date with him. The fourth was someone who was separated (not even divorced) with 2 young children (under 7). He was credited as well. The fifth was another one dud that was not physically my match (heavy set). Another credit. The last was yet another one that was not physically my match and just dropped off from contact. I'm so disappointed in this I would never recommend it to anyone. It's like they didn't listen to anything I said and only wanted the money. I only talked to [redacted] one other time since the initial meeting and she apologized for the mishaps. However, when dealing with [redacted], I felt that she was short and uninterested.Desired Settlement: Although I signed a contract, I do not feel that the representation of their services were accurate. I do not expect a full refund, but would appreciate some portion of it. Nothing has come of this experience except a great amount of disappointment. I offered to receive feedback and coaching and didn't get either.

Business

Response:

Dear Ms. [redacted],We regret that Ms. [redacted] was dissatisfied with our services. Ms. [redacted]'s first introduction fit all of the specific qualification requested on her profile. He is a very successful business owner with no children and met her age requirements. Ms. [redacted] did not want to met him so in a good faith attempt to satisfy Ms. [redacted] as she stated in her complaint we replaced that introduction. The feedback on her second introduction was as follows: "The date was good. Nothing extremely exciting:we met for dinner at Brio after work on Monday. We had a lot to talk about(boating, cars, food, wine, our work) and he is nice. I'm just not sure if there is any chemistry.I would rate the date itself an 8.I think I will go on another date to give it another chance.As far as improving on my next introduction..I would like to see if there was possibly a black or mixed gentleman with similar interests."Taking her request into consideration we sent Ms. [redacted] a gentleman that fit her qualifications. Her feedback to us was"He did have a great smile.(check!) Overall date "5" See him again? Maybe-to see if he is more confident on the second date. Although we've had a little texting since the date, I don't feel he is interested in a second date." 1. It Takes 2 offers “to provide Client with the names and other information of individuals that most closely meet the characteristics specified by Client”, as stated in Item 1 of Ms. [redacted]’s contract. Item 7 of the contract explicitly states that, “It Takes 2 makes no guarantees or warranties, expressed or implied.” To date, the agreement, in its entirety, has been fully upheld by It Takes 2.Ms. [redacted] has been sent 2 of her 12 introductions and has made a conscious choice to only meet one of these men. Though Ms. [redacted] has chosen to focus on the one thing that she didn't like about each of her introductions, both of these gentlemen very closely met the characteristics specified by Ms [redacted]. Ms. [redacted] did not specify distance as a deal breaker prior to receipt of her first introduction and, the individual with whom she was introduced, fell within all of her specified parameters. Her second introduction met all but one of her preferred parameters, which we thoroughly discussed with her prior to sending the introduction. She told us to introduce her to this gentleman, after receiving full disclose about his marital status. Per our agreement, Ms. [redacted] is not entitled to any additional introductions. In the spirit of compromise, we are willing to make a one time exception and bonus Ms. [redacted] one introduction, bringing her total remaining introductions to 11.2. Per Ms. [redacted]'s agreement, introductions are not time sensitive, especially since we have no way to predict the feedback that we will receive from the client. (e.g. Ms. [redacted] lives in [redacted], drove to our sole office in Glen Allen for her consultation, agreed to meet men throughout Central Virginia, and then drastically reduced her geographic parameters after receiving her first introduction.)Thank you for your time and please let me know if you have any additional questions.

Business

Response:

Consumer

Response:

I just received notification that the case is closed. I was unavailable to enter any comments during the allotted time. However, I am NOT satisfied with their response. Although their contract may state this, their practice of not listening to my wants is something that is unacceptable and poor business. Since their contract language is "loose" (i.e., "that most closely meet the characteristics", and I fully understand that they cannot guarantee a match), I do not feel that their best effort was attempted. [redacted] D. left me a voicemail before responding to this complaint. However, when I returned her call (the same day), I had to leave a voicemail and never heard back. Again, not very professional.

Review: On May 2, 2013 I signed a contract with this firm to provide me with 6 personal introductions at a cost of $1,495. At the time that I met with the [redacted], I was careful to explain that not just any gentleman would be a reasonable one to introduce me to as I had very high expectations as to their religious beliefs. I was assured that even with my narrowing perimeters that she felt she could help me find a good match. In the intervening 6 months, I have only been matched once. She tried to introduce me to someone initially who did not even meet my base line religious convictions which caused me to call and explain further about what I was looking for; again I was assured that they were working hard on my behalf. After the only date that they have arranged for me (which took place on 7/2/13) I called or emailed on more than one occasion to asked for a partial refund of my contract payment. My reasoning was that they misrepresented the process to me and that it is unrealistic to expect me to wait for months to receive any value for this service. Their only response to my dissatisfaction was to tell me that since there was no time line associated with the contract, that I should be prepared to wait for as long as it takes. I strongly disagree with this attitude and no longer wish to be associated with this organization.Desired Settlement: I believe that at least a partial refund of my payment to them is in order; I propose that they keep $250 as they did do some work on my behalf but that the remaining $1,245 be returned to me at once.

Business

Response:

November 6, 2013

This letter is in response to the dissatisfaction of [redacted] and Revdex.com Case #[redacted]. We are very sorry to hear of her dissatisfaction.

In her initial consultation, [redacted] provided [redacted] with a realistic portrayal of the dating pool for women who are 5’10” and older than 55, through It Takes 2 and otherwise, and explained that introductions cannot be scheduled.

[redacted] then chose to become a client of It Takes 2 on May 2, 2013 and agreed to purchase a membership that included 6 introductions.

When [redacted] initially became a client, she specified that she would prefer to meet men who are [redacted], and provided a very narrow age range in which she was willing to date. She acknowledged that what she was looking for would be very challenging and she even commented that she may need to relocate to a more densely populated area in order to find men who meet her specifications.

Personal referrals are not time sensitive and there is no expiration date on [redacted]’s agreement. This was explained to [redacted] in detail and she signed two documents acknowledging her understanding of the terms of her agreement, before directly contradicting herself when stating to the Revdex.com that, “they misrepresented the process to me…it is unrealistic to expect me to wait.”

Despite her claim that she waited months to receive an introduction, [redacted], a 56 year old, 5’10” divorced mother of 2, was given her first introduction within 2 weeks of becoming a client. In her initial consultation, she indicated that her top criteria were to date men who were within a very narrow age range, tall, [redacted], and intelligent. She was introduced to a 6’3”, 55 year old, attractive, [redacted] business owner. After choosing not to follow the process as it was intended, [redacted] refused to meet her referral because he does not attend church every Sunday.

In an attempt to ensure that we were meeting [redacted]’s expectation to meet men who defined [redacted]ity as going to church every Sunday, we offered to go beyond our normal screening process and pre-approve the men to whom she is introduced, and ensure that they meet her extremely narrow preferences. Prior to updating her profile, we made sure that [redacted] understood that her new preference would significantly increase the amount of time between each introduction.

Less than 4 weeks after she narrowed her preference, we introduced [redacted] to a 6’1”, 53 year old, very fit, attractive, gentleman who was a regular church goer, work in law enforcement, and had an advanced degree. On July 8th, she provided feedback, rating the introduction at 6/10, on a ten point scale.

Over the next 6 weeks, we called numerous potential matches, who either told us that they did attend church every week or that they did not want to meet [redacted] because she was outside of their preferred parameters.

We then attempted to introduce her to a tall, attractive attorney, who regularly attends church services and Bible study sessions. Unfortunately, shortly after we sent out the introduction, the gentleman with who she was matched had a change of heart; he called and told us that he wanted to pursue a relationship with an individual that It Takes 2 had previously him to. Even though he was not yet in a relationship, he felt as though it would be unfair to [redacted].

We immediately called [redacted], explained the situation, and she thanked us for our honesty and transparency. We then got back to work, searching for an individual who not only met her expectations on paper, but someone that we thought would be a good fit with [redacted] as an individual.

It Takes 2 offers “to provide Client with the names and other information of individuals that most closely meet the characteristics specified by Client”, as stated in Item 1 of [redacted]’s contract. Item 7 of the contract explicitly states that, “It Takes 2 makes no guarantees or warranties, expressed or implied.”

After many hours of speaking with [redacted] and many more hours of working on her behalf, she chose to file a complaint with the Revdex.com, rather than follow the process that we reviewed with her on no less than 4 occasions in the past 6 months.

Pursuant to the box to the right of her signature on her agreement with It Takes 2, services are "Non-Refundable."

Our desired settlement is simply that [redacted] review and honor the contract she signed when she joined It Takes 2. Pursuant to the agreement, services are non-refundable. Please feel free to contact me if you have any additional questions or concerns.

Sincerely,

Review: Hello,

I am sending you a copy of my latest correspondence with It Takes 2. I believe it sums up nicely the problems I am having with this contracted service. Essentially: I spent time at our initial interview asking whether this service had a large enough base in my 50ish miles radius from Staunton to satisfy what I was looking for. Verbally reassured several times by the owner of the company that the company could deliver, I signed on. After you read my correspondence below, you will see that the company is really not able to deliver on its promises.

Concern

[redacted] 10/18/14 Keep this message at the top of your inbox

To: Info It Takes 2

Cc: [redacted]

October 18, 2014

It Takes 2 [redacted] Hello [redacted],

I am writing to let you know that on reflection I have cancelled the meet-up with [redacted] scheduled for tomorrow. Your phone call last week took me by surprise in the midst of my work day and I have to say that you are very persuasive as is your assistant. You managed to get me to accept a possible meeting with an individual who does not meet the criteria most important to me; criteria of which you are aware. The criteria being that the person must be single, have a college degree, be between the ages of 60 and 70 years and be within a 50ish miles radius of Staunton . This criteria was noted by you when we met at our initial interview this past summer.

I distinctly remember asking you several times if your service had enrolled people who met the criteria. After your reassurances I decided to sign up with your service.

Since then: the first meet-up arranged for me was with an individual who immediately informed me that he was not interested in a long distance relationship. He lives in Richmond, VA, quite a distance from my home. This was fine with me, as I was clear that this was not what I wanted either. However, when I communicated this to your assistant, she refused to accept that we would not meet and even after another call reiterating the uselessness of the meet-up, she made it clear that we were to meet. The gentleman drove more than 100 miles to meet me. We had lunch and a pleasant conversation during which we both rehashed the unwillingness we both had to a long-distance relationship. Our meeting closed and we went our separate ways.

Then no news from your service for many weeks, which brings us back to your phone call last week. In that call you mentioned that you had a "newly" signed person whom I should meet. After extolling his virtues you added that he was 54 years old, married but separated and had had a few college courses. I don't know how it happened, maybe a stunned deer in the headlights moment, but I did say I would meet him. Last Monday after receiving my phone number "[redacted]" immediately text messaged me to set up a meeting and we also talked once on the phone.

Since then I have had time to reflect on this scenario and to analyze what I believe to be happening here. First of all I want to reiterate that it is non-negotiable for me to be dating a married man albeit separated, as was clearly expressed before entering into the contract with you. Secondly, I signed on with your service with the expectation that it, your service, could, after your assurances, fulfill its obligations to me. I have signed on in good faith and I do not believe that your service can deliver, as proven by the two individuals presented to me who simply do not conform to the arrangements as defined and agreed upon by both of us in our initial meeting.

I would like to cease our service agreement and I am requesting a reimbursement.Desired Settlement: I want a full refund to be made to my credit card. The desired and promised outcomes were not delivered and I do not believe they can be delivered.

Business

Response:

This letter is in response to the dissatisfaction of [redacted] and Revdex.com Case #[redacted]. We are very sorry to hear of her dissatisfaction. In her initial consultation, Ms. [redacted] provided Ms. [redacted] with a realistic portrayal of the dating pool for women who are 5’9” and over 60 years old, through It Takes 2 and otherwise, and explained that introductions cannot be scheduled. Ms. [redacted] then chose to become a client of It Takes 2 on August 6, 2014 and agreed to purchase a membership that included 12 introductions. When Ms. [redacted] initially became a client, she specified that she was open to meeting men throughout Central Virginia. 8 business days later, Ms. [redacted] received her first introduction to [redacted], whom she met in[redacted] where she lives. She provided feedback that [redacted], who met allof her preferred parameters, was a very nice gentleman and that they had a niceconversation over lunch. She then limited future introductions to the[redacted] area. A few weekslater, we called [redacted], explained that we had recently enrolled a tall,attractive, educated, successful gentleman in [redacted] who had filed fora divorce that hadn’t gone through yet, but that he had been single andseparated for more than a year. We explained to [redacted] that she and [redacted]were very compatible but, since she previously specified that she’d prefer todate someone who was fully divorced, we just wanted to run it by her and giveher the option.She told us thatshe wanted to meet him, we sent out the introduction, and she set up a datewith [redacted]. We then receive a call from [redacted], saying that [redacted] canceledtheir date at the last minute.I called [redacted], explained to her that the reason why we called her first, instead ofsending her an introduction to someone outside of her preferred parameters, wasto ensure that none of our clients are put in an uncomfortable position. Iexplained to her how her actions made [redacted] feel, and requested that she give ustruthful answers to our questions in the future, as the feelings of all of ourclients are just as important to us as hers are.She agreed and I told her that we would continue our search on her behalf.After onlymeeting 1/12 of her contracted introductions, Ms. [redacted] has prematurelyconcluded that, “the company is not really able to deliver on its promises.”After many hoursof speaking with Ms. [redacted] and many more hours of working on her behalf, shechose to file a complaint with the Revdex.com, rather than follow the process that we reviewedwith her on no less than 3 occasions since she became a client, less than 3months ago.Pursuant to thebox to the right of her signature on her agreement with It Takes 2, servicesare "Non-Refundable." Our desired settlement issimply that Ms. [redacted] review and honor the contract she signed when shejoined It Takes 2. Pursuant to the agreement, services are non-refundable.Please feel free to contact me if you have any additional questions orconcerns. Sincerely,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company It Takes 2 is not able to meet the agreed upon conditions as verbally stated during the time of the interview. I specifically asked several times if their data base was wide enough to accommodate my needs and I was verbally assured that it could do so. Unfortunately I don't have any notes to prove this, but I feel that the company led me to sign up for its services under false promises.