Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
[redacted]Thank you both for your assistance. I received the last of the certificates in the mail today, so Complaint ID [redacted] can be fully closed. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have heard nothing from them. It has been a very long time. I called many times, got the message that no one could help me, and left a message for a call back.That's the last thing I did, and it has been at least 3-4 weeks.
Regards,
[redacted]
Good morning,
[redacted] spoke to a managers on 10/12 and she agreed to wait 3 weeks and sleep on the mattress, [redacted] mentioned she would contact Jerome's if the mattress still has issues after the three weeks, customer also mentioned that she hasn't slept on the mattress in order for the mattress to soften out the mattress needs to be slept on and with use the mattress will soften out. If the customer is still having issues with the mattress we did inform the customer we would provide options to [redacted].
If you have any further questions you may simply contact Jerome's at [redacted]
Thank you!
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We do understand the consumer’s
frustration and apologize for any inconvenience which has occurred.
Unfortunately, all
refund requests for the warranty have to go directly through [redacted] since
the warranty period has exceeded 30 days from the initial purchase. We
are unable to...
process any type of policy requests for the [redacted] warranty.
Please feel free to
contact them directly to process the request for cancellation of the remaining
policy.
Should you have any
additional questions or concerns, please do not hesitate to contact us at [redacted]
Sincerely,
Jerome's Furniture
Dear [redacted]We appreciate the additional information which has been provided.We are currently reviewing your order to see if any alternative options can be provided.A Customer Care Representative will be in contact with you by Monday December 28, 2015.Should you have any questions or concerns in the meantime, please do not hesitate to contact us at [redacted] Sincerely,Jerome's Furniture
Thank you for providing
us additional information.
We understand your
frustration, however, the warranty with all mattresses is directly
through the manufacturer.
We can recommend that if
you wish to add additional padding to the mattress a mattress pad or topper can
be purchased at most local retailers. Jerome's does not currently sell
mattress pads only mattress protectors. We unfortunately cannot comply
with your request for padding to be provided.
The offer for the
re-inspection after February 27, 2017 is still available, if you wish for a 2nd
opinion on the mattress to see if there is a manufacturing defect.
Should you have any
additional questions or concerns, please do not hesitate to contact us at (866)
633-4094.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted];
I’ve just checked today and the refund has not appeared on my [redacted] account. This is the behavior that Jerome’s has displayed throughout our relationship with them.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with the customer service manager, [redacted] at the [redacted] store on 9/5/16. First of all, she offered a $50 gift card for the inconvience, not $25.
Secondly, I feel that the store needs to post throughout the store, as well, at the customer service desk, that ALL SALES ARE FINAL and not just in tiny print on the back of the invoice. Especially since all the employees there don't offer that information at all. I'm sure that people spending thousands of dollars at a store would like to know that information at the time of, or prior to, such a
Regards,[redacted]
Hello, I have attached the bank statement as well as the returned check. Please let me know if the files cannot be downloaded or were not received. I have not had anyone say my emails with files have not gone through, but just in case I am on another computer. As you can see on the bank statement, all the transactions are highlighted in blue. Starting June 8th when I deposited the check, and then the returned check fee of $19.00 and the six overdraft fees of $36.00 each for a total of $235.00. I will now directly email the bank statement to [redacted] at Jerome's Furniture. Thank you, [redacted]
In regards to this claim, our office has been trying to reach the consumer for a month to have the parts installed.
We also called again today and the Daytime phone # the customer provided was the only valid phone #. A message was left on this number for the consumer to contact us to...
have the parts installed.
We are unable to comply with their request for replacement; however, we have all the necessary parts for the repair to be completed.
An e-mail was also sent to the customer for a reply.
To schedule the appointment, the consumer would simply need to contact us at[redacted]
In regards to this claim, the pricing for the adjustable bases with the mattresses vary based upon the features of the adjustable base.
The consumer did not provide any specific information in the claim as to what specific item they were looking at on the website.
Information has been sent to...
the San Diego location to have a sales manager contact her for additional information to see if we are able to assist further.
Sincerely,
Jerome's Furniture
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
]
Regards,
[redacted]
There was no direct email to me from jeromes, I have enclosed picture of the problem and note I paid for the 5 year warranty, my complaint started before 3 years.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Again [redacted] has told us to go thru Jerones this is passing the buck why did we pay for a warranty when no one wants to take the responsibility in the meantime we have to sleep on a defaulty mattress this is crazy
After review of your
account, the merchandise in question was delivered on October 21, 2010.
At the time of purchase
your merchandise came with a warranty directly through...
Jerome’s. This warranty covers any manufacturing
defects which are reported within the first year from the original delivery
date.
The one year warranty on
your merchandise expired on October 21, 2011.
Unfortunately, we do not
offer extended warranties on the manufacturer’s warranty and the expiration
date would have been listed above.
We do understand your frustration;
however, we cannot comply with your request for repair of the merchandise in
your residence since you are out of our warranty.
I can gladly refer you
to a 3rd party company that specializes in all type of furniture
repair.
Furniture Medic is a
reputable company and can be reached at [redacted].
Should you have any
additional questions or concerns, please feel free to contact us at ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if in fact all the issues had been resolved to the fullest. I am still waiting for missing parts for my queen size bedroom set and also the fireplace/console recently purchased. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
For this claim the consumer was contacted directly and a message was left at the phone # listed on the claim.
We have offered the consumer an exchange on the loveseat in the residence.
The consumer will need to contact us to schedule a delivery date.
Please let us know if you needed any...
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,[redacted]
[redacted]Thank you both for your assistance. I received the last of the certificates in the mail today, so Complaint ID [redacted] can be fully closed. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have heard nothing from them. It has been a very long time. I called many times, got the message that no one could help me, and left a message for a call back.That's the last thing I did, and it has been at least 3-4 weeks.
Regards,
[redacted]
Good morning,
[redacted] spoke to a managers on 10/12 and she agreed to wait 3 weeks and sleep on the mattress, [redacted] mentioned she would contact Jerome's if the mattress still has issues after the three weeks, customer also mentioned that she hasn't slept on the mattress in order for the mattress to soften out the mattress needs to be slept on and with use the mattress will soften out. If the customer is still having issues with the mattress we did inform the customer we would provide options to [redacted].
If you have any further questions you may simply contact Jerome's at [redacted]
Thank you!
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We do understand the consumer’s
frustration and apologize for any inconvenience which has occurred.
Unfortunately, all
refund requests for the warranty have to go directly through [redacted] since
the warranty period has exceeded 30 days from the initial purchase. We
are unable to...
process any type of policy requests for the [redacted] warranty.
Please feel free to
contact them directly to process the request for cancellation of the remaining
policy.
Should you have any
additional questions or concerns, please do not hesitate to contact us at [redacted]
Sincerely,
Jerome's Furniture
Dear [redacted]We appreciate the additional information which has been provided.We are currently reviewing your order to see if any alternative options can be provided.A Customer Care Representative will be in contact with you by Monday December 28, 2015.Should you have any questions or concerns in the meantime, please do not hesitate to contact us at [redacted] Sincerely,Jerome's Furniture
Thank you for providing
us additional information.
We understand your
frustration, however, the warranty with all mattresses is directly
through the manufacturer.
We can recommend that if
you wish to add additional padding to the mattress a mattress pad or topper can
be purchased at most local retailers. Jerome's does not currently sell
mattress pads only mattress protectors. We unfortunately cannot comply
with your request for padding to be provided.
The offer for the
re-inspection after February 27, 2017 is still available, if you wish for a 2nd
opinion on the mattress to see if there is a manufacturing defect.
Should you have any
additional questions or concerns, please do not hesitate to contact us at (866)
633-4094.
Sincerely,
Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted];
I’ve just checked today and the refund has not appeared on my [redacted] account. This is the behavior that Jerome’s has displayed throughout our relationship with them.
Thanks for your help with this matter
[redacted]
The consumer was contacted directly and the claim was resolved.Sincerely,Jerome's Furniture
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I spoke with the customer service manager, [redacted] at the [redacted] store on 9/5/16. First of all, she offered a $50 gift card for the inconvience, not $25.
Secondly, I feel that the store needs to post throughout the store, as well, at the customer service desk, that ALL SALES ARE FINAL and not just in tiny print on the back of the invoice. Especially since all the employees there don't offer that information at all. I'm sure that people spending thousands of dollars at a store would like to know that information at the time of, or prior to, such a
Regards,[redacted]
Hello, I have attached the bank statement as well as the returned check. Please let me know if the files cannot be downloaded or were not received. I have not had anyone say my emails with files have not gone through, but just in case I am on another computer. As you can see on the bank statement, all the transactions are highlighted in blue. Starting June 8th when I deposited the check, and then the returned check fee of $19.00 and the six overdraft fees of $36.00 each for a total of $235.00. I will now directly email the bank statement to [redacted] at Jerome's Furniture. Thank you, [redacted]
In regards to this claim, our office has been trying to reach the consumer for a month to have the parts installed.
We also called again today and the Daytime phone # the customer provided was the only valid phone #. A message was left on this number for the consumer to contact us to...
have the parts installed.
We are unable to comply with their request for replacement; however, we have all the necessary parts for the repair to be completed.
An e-mail was also sent to the customer for a reply.
To schedule the appointment, the consumer would simply need to contact us at[redacted]
The consumer’s service reference # is [redacted]
Sincerely,
Jerome's Furniture
In regards to this claim, the pricing for the adjustable bases with the mattresses vary based upon the features of the adjustable base.
The consumer did not provide any specific information in the claim as to what specific item they were looking at on the website.
Information has been sent to...
the San Diego location to have a sales manager contact her for additional information to see if we are able to assist further.
Sincerely,
Jerome's Furniture
Good morning!
I spoke to the customer and we both came to an agreement, customer is aware to call me back if any further issues.
Thanks!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
]
Regards,
[redacted]
There was no direct email to me from jeromes, I have enclosed picture of the problem and note I paid for the 5 year warranty, my complaint started before 3 years.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Again [redacted] has told us to go thru Jerones this is passing the buck why did we pay for a warranty when no one wants to take the responsibility in the meantime we have to sleep on a defaulty mattress this is crazy
Dear Mr. [redacted],
Thank you for contacting
us.
After review of your
account, the merchandise in question was delivered on October 21, 2010.
At the time of purchase
your merchandise came with a warranty directly through...
Jerome’s. This warranty covers any manufacturing
defects which are reported within the first year from the original delivery
date.
The one year warranty on
your merchandise expired on October 21, 2011.
Unfortunately, we do not
offer extended warranties on the manufacturer’s warranty and the expiration
date would have been listed above.
We do understand your frustration;
however, we cannot comply with your request for repair of the merchandise in
your residence since you are out of our warranty.
I can gladly refer you
to a 3rd party company that specializes in all type of furniture
repair.
Furniture Medic is a
reputable company and can be reached at [redacted].
Should you have any
additional questions or concerns, please feel free to contact us at ###-###-####.
Sincerely,
[redacted]
Customer Care Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me, if in fact all the issues had been resolved to the fullest. I am still waiting for missing parts for my queen size bedroom set and also the fireplace/console recently purchased. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
For this claim the consumer was contacted directly and a message was left at the phone # listed on the claim.
We have offered the consumer an exchange on the loveseat in the residence.
The consumer will need to contact us to schedule a delivery date.
Please let us know if you needed any...
additional information.
Thank you,
Jerome's Furniture