ITC Delta Com Communications inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have been told this multiple times by Jerome’s and no one has followed up with me.
Regards,
*** ***

For this claim, the consumerr was contacted directly for resolution.Should the consumer have any additional questions or concerns, we can be reached at (866) 633- Sincerely,Jerome's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called *** as she told me to do on Oct I was told by *** she was in a meetingI left my home number and cell number and *** said she would email herI did not hear from *** todayI do not want this to linger because It is time sensitivei did as requested by *** to sleep on mattress until October and if I was not satisfied refund or replacement would be consideredEven when I did not want to sleep on mattress but I did but do not want to go over date so I will be on sofa again
I tried but was not was not comfortable on mattressEven put lavender in room to make me sleep
Complaint ***
Forgive When Others Don't
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to this
complaint the delivery fee of $was refunded to the *** on file
ending in *** on May 12, This credit should have already appeared
on the consumers billing statement
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The complete set was
also exchanged on 5/16/to take care of the assembly needed
Should the consumer have
any additional questions or concerns, they can reach us at *** ***
Sincerely,
*** ***
Customer Care Manager

Dear *** ***
Thank you for reaching out to us We apologize for any inconvenience or miscommunication which may have occurred
With all of our mattress purchases each consumer signs a mattress receipt to confirm the correct
mattress/foundation has been written up Once the mattress has been delivered we do not have a refund/reselection policy and all mattress/bedding sales are final
After review of the order with your sales person the item which was selected at the time of purchase was written up
We apologize if the mattress did not reach the level of comfort which you are seeking We recommend to rotate the mattress every 2-weeks for the first couple of months of use to allow the mattress to contour to your comfort level
You also have a warranty directly through the manufacturer for any structural/manufacturing defects which you may notice If you believe your mattress have a manufacturing defect, please do not hesitate to contact us at (*** *** and we can gladly assist you further
Should you have any questions or concerns, please do not hesitate to contact us at the number listed above
Sincerely,
*** ***
Customer Care Manager

Hello,
I'm not sure why the customer rejected the offer, *** *** spoke to*** on 10/and came to an agreement
Please advise
Thanks!

Dear *** ***
Thank you for providing us feedback on your delivery, we apologize for the inconvenience which occurred
We assure you we are addressing the issue which occurred with our delivery team to prevent a similar situation from occurring in the future
The delivery fee
of $has been refunded to the *** *** *** which was used for the initial purchase
Credit card refunds can take 5-business days to reflect as an available credit
Should you have any additional questions or concerns, please do not hesitate to contact us at*** ***
Sincerely,
Jerome's Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

In regards to this claim we are unable to locate any customer account based upon the customer's name, phone # or address
I was unable to reach the customer on the phone # listed and we will send an e-mail to the e-mail address the customer provided to see if we can further assist the
consumer
We would need either the order # or phone # which was used on the purchase in question
Sincerely,
Jerome's Furniture

Dear *** ***
Thank you for contacting us I apologize for the
inconvenience which has
occurred
I confirmed a total
refund in the amount of $was credited back to the *** *** on file
ending in on June 5,
The credit card refund
can take up to business days to reflect as a credit on your card
Please do not hesitate
to contact us at *** *** should you have any additional questions or
concerns
Sincerely,
*** ***
Customer Care Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

In regards to this claim a Customer Care Representative is going to contact the consumer today to set up a technician appointment for the adjustable base
Should the consumer have any additional questions or concerns, they may simply contact us at *** ***
Sincerely,
Jerome's
Furniture

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The store’s letter is wrong and an outright lie. We notified the store TWICE. The first time was when they brought the first wrong table #and we flat out refused it and it went back on the truck. The second time was when they brought the current table #2. Although they brought out the wrong table AGAIN, they left it and referred us to the sales person. WE THEN NOTIFIED THE SALES PERSON IDENTIFIED AS ***, who stated that she would take care of it. Our investigation revealed that she is STILL AND EMPLOYEE AT YOUR *** STORE. She NEVER followed up on it and we were strapped with a table we never wanted, until it broke at the end of October of this year.On another note, it’s noted that the author of Jerome’s letter didn’t even bother to identify themselvesWe feel that’s the general pattern in avoiding identifying themselves whenever a complaint comes up, ‘in trying to make it right’ for the customerWe have also talked to several other people who were mistreated by Jerome’s poor customer service.THIS MATTER IS NOT RESOLVED!! I fully intend to forward to every Revdex.com Board Member a copy of this complaint, including now, Jerome’s answer. In addition I plan on going to the press and, as a last resort, if necessary, file a Cause of Action in Civil Court

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Jeromes does not tell its customers all sales are final. Couches fall short of the hype of quality.]Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have discontinued that sofa sleeper but still have the mattress in questionI want the mattress to be included with the sofa sleeper I chooseI will accept 10% off a sofa sleeper and the firm cool gel memory foam mattress included at no additional cost.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This will be the second complaint I've filed against Jerome's and for the same issueJeromes has now attempted to deliver a swival rocker recliner three times in the past monthThe first being that the chair was not covered and sitting in the back of their delivery truck with a dirty blanket covering the chairThe second attempt was about a week ago or so but that time they had the wrong chairThis morning on 9-9-16, they once again brought a chair that was not in its original packaging and covered with a dirty movers blanket that had debris all over itI personally believe this was the same uncovered chair that they attempted to deliver more than three weeks ago
I spoke with Jerome's customer service rep about this matter this morning and she attempted to provide me with excuses for the drivers which she was completely wrongMore than a week ago I went to the *** *** Jerome's store where the chair was purchased and for the third time, I spoke with *** *** in an attempt to clear this a all up and get it right, but for the third time *** has failed to stay on top of this situation, and he failed to followup with me on the situationOnce again I will make the statement that this organizations customer service is horrific at best, and there is a PROFOUND lack of communication between their departmentsIn other words, the right hand does not know what the left hand is doing
I would like a call from Jerome's corporate management to discuss this matterI believe I have been drastically inconvenienced by the profound lack of Customer Care I paid for this chair nearly two months ago, and I'm still without the chair and they have my money and they attempted to charge me for today's delivery because the warehouse did not understand what a customer credit meantI believe I am due a partial refund for the inconvenienceThey need to get their act together and hire professionals and not incompetent people both at their warehouse and at their storeIf this matter had been brought to the attention of their upper level management or corporate officials, I do not believe that this situation would have gotten so out-of-controlThey need to special order me the chair that I spoke to *** about more than a week ago which I believe was a Charcoal Colored chair.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The mattress was and is on adequate box springs from the beginning, the mattress is rippling and separating from the inside which means that it is defective There is no miss matching with the box springs, this is just a ruse from Jerome's Furniture, the mattress which was replaced was in better shape then the new one we now have and it was fifteen years old Wet would just like to be able to get a good nights sleep on a mattress that is not falling apart and causing back problems