Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please do not close this file I continue to reach someone at Sayville Ford, butthus far have reached only voice mail and one reply while I was at work
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is NOT SATISFACTORY but I do not want to do business with this company so the matter is resolved on my behalfThey are not an honest company and I will not do business with them
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedSayville ford is willing to repair the damage.
Sincerely,
*** ***
We understand the customers frustration however, the initial concern was caused by an outside vendor who installed an aftermarket stereo system in this vehicleThe Failure of the vehicle BCM (Body Control Module) presented issues that we needed to identifyThose issues were repairedA new
issue surfaced caused by a wire harness chaffing, Ford needed us to eliminate the concern was not related to the original problemThe part(wire harness) is on back orderThe vehicle will be fixed as soon as the part arrivesThank you
I apologize for the way Lenny reacted, Lenny will be spoken toI would love to welcome you back to have your work done. I am always availableRegards, *** ** *** VP***-***-***ext.***
Sayville Ford has made every effort to make sure the customer is no longer contacted however, we tried to contact the customer to get an example of the contact mediaThe customer has not returned any calls or emailsWe show no contact from Sayville Ford to the customer, the contact may be
from Ford Motor Company direct and not usAny questions please contact Kathleen at ###-###-#### We understand and want to honor *** request
I called *** *** and went over her complaintI apologized for the misunderstanding and offered to help her in the future personally*** *** was happy that I called~Cliff
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please do not close this file I continue to reach someone at Sayville Ford, butthus far have reached only voice mail and one reply while I was at work
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is NOT SATISFACTORY but I do not want to do business with this company so the matter is resolved on my behalfThey are not an honest company and I will not do business with them
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedSayville ford is willing to repair the damage.
Sincerely,
*** ***
We understand the customers frustration however, the initial concern was caused by an outside vendor who installed an aftermarket stereo system in this vehicleThe Failure of the vehicle BCM (Body Control Module) presented issues that we needed to identifyThose issues were repairedA new
issue surfaced caused by a wire harness chaffing, Ford needed us to eliminate the concern was not related to the original problemThe part(wire harness) is on back orderThe vehicle will be fixed as soon as the part arrivesThank you
I apologize for the way Lenny reacted, Lenny will be spoken toI would love to welcome you back to have your work done. I am always availableRegards, *** ** *** VP***-***-***ext.***
Sayville Ford has made every effort to make sure the customer is no longer contacted however, we tried to contact the customer to get an example of the contact mediaThe customer has not returned any calls or emailsWe show no contact from Sayville Ford to the customer, the contact may be
from Ford Motor Company direct and not usAny questions please contact Kathleen at ###-###-#### We understand and want to honor *** request
I called *** *** and went over her complaintI apologized for the misunderstanding and offered to help her in the future personally*** *** was happy that I called~Cliff