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Ivan's Drywall & Painting, Inc.

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Reviews Ivan's Drywall & Painting, Inc.

Ivan's Drywall & Painting, Inc. Reviews (34)

Dear
","sans-serif"">[redacted]:
Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed
In an effort to compensate you for
your experience, we refunded for the second night of your reservationYou can
see that back on your card if few daysI have also included a copy of the
final folio
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
Prince [redacted]
General Manager
Econo Lodge Wisconsin Dells

Dear Mr[redacted]:
class="MsoNormal" "
line-height:normal">Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily basisYour
reservation was for nights and your cancellation period is hours prior to
your check in datePlease check your reservation rulesIf you would like
another copy, please let us knowPlease know that your comments and issues
will be addressed
In an effort to compensate you for
your experience, we have refunded your card $on July 4th,
In addition, we would like to provide you with a 15% discount off rack
rate during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
[redacted]
General Manager
Econo Lodge Wisconsin Dells

Dear [redacted]:
class="MsoNormal" "
line-height:normal">Thank you for taking the time out of
your schedule to share your recent experience at our hotel. I apologize that your experience was anything
less than satisfying. Our goal is to not
only meet the needs of each and every guest we serve, but to exceed your
expectations to make your stay as pleasant and comfortable as possible
Please know that your feedback is
extremely valuable to us. Feedback such
as yours assists us in improving our service and property on a daily
basis. In addition, please know that
your comments and issues will be addressed
I do see you stayed both nights of
your stayI have also talked to my manager, head housekeeper and front desk
associatesThey assured me everything you asked for was taken care ofYou did
stay both night of your reservationIf you were dissatisfied and issues were
not taken care of during your stay or you have left as soon as you found any
issues, we would be glad to refund the money back to you
In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay, valid for 2015.
When calling to make the reservation, please ask for me and I will
personally assist you
It is our hope that you will give us
another opportunity to serve you. Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit
If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####
Sincerely,
Prince [redacted]
General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowafter seeing what they had say, they didn't refund me my complete refund even though Jaime assured me that they were going to charge me because they were overbooked and had no where to put me, so she went ahead and  cancelled my reservation, I called them once again yesterday the 3rd of August 2015 and spoke to Jaime and she told me she couldn't talk about it that day to call her tomorrow which is the 4th of August and to call her after 8am cause she likes to sleep on, as she stated. I called her today August 4 2015 and refused to let me speak the the general manager and told me that I should be happy that they refunded me anything because they easily could of kept my whole 227.39, and that I should be happy, and she didn't have time for me since she needed to go home and while I was talking sent me to the general mangers voicemail. I think it's fraud since she told me there was no rooms and they didn't have a room for me so she forced the cancelation/ took it upon her self to cancel my reservation and charged me! I tried to reach the general manger many times and he has not yet returned my phone calls.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter For me to say that I accept the response would be contrary to what I believe is fair and right, and I just can't do that.  For the hotel to offer me a 15% discount on my next stay is absolutely ludicrous.  I know I am not going to get any kind of satisfactory result from the hotel by rejecting the response.  After my long list of complaints and what I believe are health code violations, what makes them think I would ever, ever stay at that hotel again???  It is insulting that I was offered a discount to return.  This is their way of ignoring the whole situation and not addressing my concerns.

When I sent you that offer the first time, I thought it was more then fair. Specially when you were already given a discount before you even filed formal complaint. I have checked the room on the day of your check out. It was not bad as you described. If it was not rentable, we would not rent that room. Furthermore, why would you stay in a room that was as bed as you described it? Did not have any problem till after check out. If you did not want to stay in that room then we would be more then happy to give you a full refund. At this point, there is nothing further we can offer. Our offer stands at what was on my email. Sincerely[redacted], GM

Dear Ms. [redacted]: Thank you for taking the time out of
your schedule to share your recent experience at our hotel.  I apologize that your experience was anything
less than satisfying.  Our goal is to not
only meet the needs of each and every guest we serve, but to exceed...

your
expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is
extremely valuable to us.  Feedback such
as yours assists us in improving our service and property on a daily
basis.  In addition, please know that
your comments were shared with our maintenance and housekeeping staff and these issues has been addressed.In an effort to compensate you for
your experience, we would like to provide you with a 15% discount off rack rate
during your next stay. That is addition to 10% discount that you have already
received. When calling to make the reservation, please ask for me and I will
personally assist you.It is our hope that you will give us
another opportunity to serve you.  Again,
I apologize for the inconvenience during your stay and hope to see you during
your next visit.If I can provide any assistance,
don't hesitate to contact me directly at ###-###-####.Sincerely,[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This reply is unacceptable.  It is the SAME response that Prince [redacted] has posted to multiple complaints on different review sites I have found on the web for the past TWO YEARS!  Clearly there have not been improvements to the situation.  Talk is cheap... this hotel did not provide the service they advertise or which could be reasonably expected by a paying customer.As I mentioned,  the room had already been paid for and it was 10:30pm at night.  There were NO vacancies at the Wisc Dells that weekend which was why I was unable to make other lodging accomodations.  Yes, I slept in the bed....I did not have a complete set of linens....and when I did get linens it was having had to ask for them several times and to WAIT.  I paid for a room to sleep and bathe in.  The motel advertised cable TV.  The room was NOT cleaned properly; the TV did not have cable; I was never provided bathing towels; the bathroom was not cleaned and I was unable to bathe.    They claimed their dryer was broken and hence the delay in linens and towels.  I would have thought that would be addressed by my second night.  Day #2 I returned at 10:30pm...really no other choice for alternate accomodations if there were any in town.  If proper service was provided on Day #2 I would not be pursuing this.There was noone in the hotel able to address my concerns....This entire hotel continues to provide lip-service and cheap talk and that is NOT acceptable.  It is time for someone with authority to fix this situation!Again, why does it take the Revdex.com to have Prince [redacted] address my concerns?  I left a note with my contact info.  He has yet to contact me directly.  It is easy to hide behind "cheap talk" and to gloss over the real issue.  I did not receive the service I paid for and will be satisfied with nothing less than a full refund.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want all my money back not just one day and compensated for my last minute change of hotel.  I was there 5 minutes and didn't even unload the car.  Blood on the sheets and a window that is locked with a coat hanger.  Also your outside security door does not work.  These things are a major safety and security problem that I did not want to expose my children to.  I have never stayed in a hotel more filthy.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I'm very disappointed in your management. Maybe if you didn't hire such shadey people this wouldn't have happened. I will no longer be staying at any of your chain hotels, and reccomend that nobody else does. Maybe if your employees were trained like they were supposed to, I would have been given a receipt. I shouldn't have to ask for one. We paid cash and I was charged for debit too. In total that's about 460.00 for two nights. May I suggest highering people that actually have a high school diploma? Never ever will I be staying with you anymore! 
Regards,
[redacted]

Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel.  I apologize that your experience was anything less than satisfying.  Our goal is to not only meet the needs of each and every guest we serve, but to exceed your...

expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us.  I have looked at your account and I see that you were staying with us for two nights. I have also enclosed a copy of your folio that shows all of your charges and refund as well as your check in and checkout time of top right corner. Feedback such as yours assists us in improving our service and property on a daily basis.  In addition, please know that your comments and issues will be addressed.In an effort to compensate you for your experience, we have refunded for one of your two night stay.  We would also like to provide you with a 15% discount off rack rate during your next stay, valid for 2015.  When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,Prince [redacted]General ManagerEcono Lodge Wisconsin Dells

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have talked to expedia and shared all the information we have. You will need to talk to expedia regarding your reservation. Per our contract with expedia, we can not share your reservation details. We have done what expedia has sent to us and as they sent to us. I do apologize for the inconveniance. But there is nothing we can do on this reservation. If you would like, I can offer you 15% discount on your next reservation when you book directly with the hotel. Sincerely, Prince [redacted], GM

Dear [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel.  I apologize that your experience was anything less than satisfying.  Our goal is to not only meet the needs of each and every guest we serve, but to exceed your...

expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. I have looked into your reservations and found that you had 2 non-cancellable reservation via hotels.com. One of them was no show and the 2nd one that you stayed in. As courtesy to you, we refunded you for the no-show reservation.  On the second reservation you did stay and was charged for both night of your stay as stated on your reservation. For your convenience I have enclosed both of your reservation folio with courtesy refund for no-show for the first reservation and charges for your 2nd reservation that you stayed. You can see the check in and check out time on the second reservation folio. Although we have already refunded you for one night on your first reservation and can not do anything else for the second reservation, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016.  When calling to make the reservation, please ask for me and I will personally assist you. If you would like a copy of the rules and regulation of your reservation, please contact hotels.com for a copy. It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells

We have already responded to this guest directly prior to this. Here is a copy of the email sent to guest at [redacted]. ---Dear [redacted]:Thank you for taking the time out of your schedule to share your recent experience at our hotel.  I apologize that your experience was anything...

less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Please know that your feedback is extremely valuable to us. I have had my maintenance staff and housekeeping staff check the water in facet and shower, they are working fine. We have also checked the AC and it all works well. Furthermore, we had guests in that room number of time since your departure, without any problem. If you had asked one of our associate to assist with either one of these, they would be happy to. Feedback such as yours assists us in improving our service and property on a daily basis. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay when you book directly with us in 2017. When calling to make the reservation, please ask for me or one of my managers. We would personally like to help you make your reservation.It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.Sincerely,[redacted]Americas Best Value Inn Wisconsin Dells

You keep asking for same info I provided it with pics I was promised refund for the stay im getting run around again.....

Thank you for this update.  I wanted to let you know that I contacted the EconLodge corporate headquarters and this particular location is "on their radar".  They agreed to refund my money.  I am happy with this resolution but would encourage you to remove or flag this location on your web site.Thank you for your attention to my situation.Sincerely,[redacted]

Guest was already responded. They were offered 15% discount toward next stay. We can not offer anything else at this time.  Thank You.

Dear Mr. and Mrs. [redacted] : Thank you for taking the time out of your schedule to share your recent experience at our hotel.  I apologize that your experience was anything less than satisfying.  Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.Although we cannot refund your stay as requested, we would like to provide you with a 15% discount off rack rate during your next stay, valid till end of 2016. When calling to make the reservation, please ask for me and I will personally assist you.It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit.If I can provide any assistance, don't hesitate to contact me directly at ###-###-####. Sincerely,[redacted]General Manager

I only see one charge to your card. No other payment is here. I have enclosed a copy of your folio to confirm. Thanks

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Address: 101 Pleasant View Dr, Phoenix, Minnesota, United States, 56547-4333

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