Ivan's Drywall & Painting, Inc.

Your reservations were made through hotels.com and that's who you should contact for the error if any. I have sent you the information that I had. I can assure you all those information is valid. If you wish, you can have your attorney look into them along with policy that you will find on both of your reservation confirmation email sent from hotels.com. I am sorry that you feel that way. But there is nothing else we can do. My offer on my last email is more then fair. We still hold the right to charge for the no show and withdraw our 15% discount on your next stay. I hope you look into information sent on the last email and contact hotels.com if needed. Thank You[redacted]

Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel.  I apologize that your experience was anything less than satisfying.  Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us.  Feedback such as yours assists us in improving our service and property on a daily basis.  In addition, please know that your comments and issues will be addressed. I have talked to my manager April and she explained she did everything to make sure guest was happy including a no penalty check out on day of arrival. You have refused that. She had made no other compensation promises to you. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016 when you book directly with our hotel. It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.   Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I want a full refund. I did not stay there. I will never go back there again! I was lied to and stolen from.I am not interested in discounts, coupons, or any form of bribery! I want my money back.
Regards,
[redacted]

Sorry to hear that you had some issue during your stay. But I do show that you stayed 3 nights at our hotel. I am attaching the folio that will show your check in date and time along with your check out date and time. This also has all of your charges on it. Please look into this. If it would make...

you happy, I can offer you 15% discount on your next stay at our hotel to show a better experience. Sincerely,[redacted], GM

It already shows that you stayed in 2 other hotels in the dells for the same nights which is impassible. This maybe the 3rd hotel you booked since you already showed that you can stay in 2 place at same time. I am not sure how your travel plans were. But my record shows that you were at the hotel for entire stay. Unless you have something from our hotel showing that you have checked out and refunded, charges stays. Thank You[redacted]

Thank you for bringing this to our attention. I checked my head housekeeper and my AGM regarding your stay. They have notified me that room was clean and inspected before you checked in. For second night, you had DND (Do not Disturb) on the door. So we could not enter a room that has DND on it....

Unless there is a emergency. My AGM has explained that to you. Also offered to send someone to clean that room for you. On the reservation number you have provided, I only see charge for first night for $170.57. Looks like you were refunded for the second night althoug you stayed most of second day. I apologize for anything my staff has said that you may no liked. But from my record and what I heard from my staff, they did everything they can do in their power to accomodate you including not charging for second night of your stay. Sincerely,
[redacted], GM

Dear [redacted] Thank you for taking the time out of your schedule to share your recent experience at our hotel.  I apologize that your experience was anything less than satisfying.  Our goal is to not only meet the needs of each and every guest we serve, but to exceed your...

expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us.  Feedback such as yours assists us in improving our service and property on a daily basis.  In addition, please know that I have shared your comment with our director of guest services. She will check on it and it will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off bar rate during your next stay when you book directly with us in 2016.  When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at [redacted]   Sincerely, [redacted] General Manager Econo Lodge Wisconsin Dells

The claims of a "No show" are 100% inaccurate. We never booked our stay for 12/13/15 & 12/14/15. Nor did we ever agree to be charged for that day. This was an error completely on Econo Lodge/ Hotels. My wife & I arrived in Wisconsin Dells for our honeymoon on 1/15/16. We paid Econo Lodge in advance only to stay on 1/15/16 & 1/16/16. Upon arrival to Econo Lodge on 1/15/16, we were checked into room 149. Immediately when entering the room I was overwhelmed with the smell of black mold and disgusted with the uncleanliness of the entire room! Immediately thereafter I spoke with the lady at the front desk to ask for a refund because of the disgusting environment and advised her that we will not be staying. We were at oconolodge for a total of maybe 10 minutes. She stated that the company has been short staffed and that is why the room was not cleaned to satisfaction. They do not have the personnel to upkeep there hotel per her words. She said she could not issue a refund because she did not have the privileges. My wife and I were then burdened at 9pm after driving 3 hours to find another hotel to stay in. (Which was absolutely ridiculous to have to do!) I find it fraudulent to say that my wife and I stayed in their hotel when I can prove 7 ways from Sunday that we went elsewhere for the 15th&16th. Please feel free to view the link below on the condition of the room. I may have an attorney look further into this case if Prince is unwilling to resolve his false statements. Please see the link below.https://www.youtube.com/watch?v=8LGoGmJ2QZQ

Dear [redacted]:Thank you for taking the time to share your recent stay at Econo Lodge.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback with our staff to ensure we handle these types of situations differently in...

the future. I have also looked into your reservation and found that you were here for the night. Here is a copy of your charges in detail. It also has the check in and check out time on top right hand corner. Again, thank you for your time and valuable feedback.  We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations on your next visit to Wisconsin Dells. Kind Regards, [redacted]General ManagerEcono Lodge Wisconsin Dells

Dear [redacted],Here is a copy of your folio showing your charges and details of your stay. I do not see any cash taken in. If you have something showing that you paid cash, I will be happy to look into this for you. SincerelyPrince [redacted], GM

Dear [redacted]: Thank you for taking the time out of your schedule to share your recent experience at our hotel.  I apologize that your experience was anything less than satisfying.  Our goal is to not only meet the needs of each and every guest we serve, but to exceed your...

expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us.  Feedback such as yours assists us in improving our service and property on a daily basis.  In addition, please know that your comments and issues will be addressed. In an effort to compensate you for your experience, we would like to provide you with a 15% discount off rack rate during your next stay, valid for 2016.  When calling to make the reservation, please ask for me and I will personally assist you. It is our hope that you will give us another opportunity to serve you.  Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, don't hesitate to contact me directly at ###-###-####.   Sincerely, Prince [redacted] General Manager Econo Lodge Wisconsin Dells

I was promised over the phone I would recieve full refund for the stay while on the phone with priceline econo lodge corp and angie the manager due to no dead bolt on door there was a hole they moved us to another room with mold in bathroom I have pics of everything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10863230, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  Mr. [redacted] did send me this exact same response in an email in September which I replied to him stating this was an unsatisfactory response to my complaint.  I paid $150 to say at his facility and want a full refund for my stay.  15% off ($23) off my next visit is insulting and unsatisfactory because I would never stay at his hotel again due to the condition of the hotel and the customer service received. I have attached my initial letter to corporate as well as email correspondence between myself and Mr. [redacted].  If you require additional information, do not hesitate to contact me.
Regards,
[redacted]

Thank You for your paitence. I have looked into this and see there was a charge for no-show. But I waved it and gave you a refund of $56.26 back to your visa card. You should be able to see that available tomorrow. Somtimes it may take 7 days for your bank to make it available. Sincerely[redacted]...

[redacted]