Sign in

iWorld Accessories

Sharing is caring! Have something to share about iWorld Accessories? Use RevDex to write a review
Reviews iWorld Accessories

iWorld Accessories Reviews (108)

Greetings, My apologies for the delay in the initial responseFirst and foremost I would like to apologise on behalf of ShopKeep for any inconvenience we may have caused [redacted] ***At this time we are unable to offer any refunds to [redacted] *** [redacted] is still using shopkeep and it seems that any gift card issues he may have had have been resolvedIf this is not the case we are more than happy to resolve the issue for [redacted] and if we cannot and he is unable to use the Gift Cards, after effective troubleshooting from our Customer Care Team, I will happily issue him with a refund of $ In terms of the refund of the hardware, we are unable to accept or refund this as the hardware is older than daysHowever, my hope is that [redacted] can document in this Revdex.com complaint all the outstanding issues he may have and I will gladly assist him in solving them and ensure our ShopKeep system is working optimally for [redacted] and his store As for the contract, at this time we are unable to terminate the contract with [redacted] as he agreed to sign a month contract at a reduced monthly rateI have attached the contract that has been signed for the business [redacted] has, Peppypotamus As mentioned previously, I am more than happy to work with [redacted] to resolve any and all outstanding issues to ensure that his continued stay with ShopKeep is a more pleasant one Kind Regards, Ivan De V [redacted] Senior Customer Care Manager // Revdex.com POC

Hi [redacted] , This is Patrick from ShopKeep Customer SupportI understand that my colleague Zack (the Director of Sales) has already replied to you directly but I will summarise his points below: Colin mentioned the card reader you would be receiving for free is the type that plugs into the Ipad and only accepts swiped cardsHe mentions a reader costing $because that’s the one you originally spoke about that is no longer being chargedWe provided the $card entirely free to help you outHe apologized for the fact that you experienced some technical issues during the 2nd sessionFor the first session, which began at 12:PM EST, and finished at 1:PM EST Allen told you that Jen would be calling back, but did not provide a time as he does not know her scheduleDuring 2nd session, which began at 2:PM EST, all that was mentioned was that you didn't get a call back from JenAs Zack mentioned, Allen didn't provide a time frame as he does not know Jen's scheduleThat being said, Zack didn’t see any other texts for support requestsJen was then able to give you a call shortly after when she was able to As for the calls in to Colin, Zack found one late in the day on Thursday and late in the day on FridayHe apologized that Colin wasn't able to give you a call back however you had 24/support (email, text, chat on the website) in order to help youYou did also receive an email from Jeff, your ShopKeep Expert, that explained he was your new point of contactBeing that Colin works off of appointments he was unable to get you a call back before the holiday weekendUnfortunately with the timing of everything that means you went the weekend without a response, but we did have our support team staffed in order to helpThe reason why we delegate responsibilities the way we do is so you can get the appropriate help when Colin is not able to pick up the phone to speak with you, and in this case you had the ability to schedule an appointment with Jeff, and you also had the ability to get in touch with our support staff in different waysI understand that one of them is not a phone call, however Colin did explain we have 24/support which is accurate Zack also said that he wished your first couple of experiences had gone better, however he did not feel that those particular instances warranted a refund of the subscription that had already been paidZack sincerely apologized for your frustrations and recommended that you schedule time with Jeff to go over how the Software will work for your business so you could begin to utilize it in time for your opening in June For your reference, I have also attached a copy of the recorded Sales call between Colin and [redacted] that Zack used to investigate your original complaint With reference to the printer issue, your Point of Sale Specialist emailed a list of printers and I understand that you purchased one of the printers outside of ShopKeep which unfortunately came with a USB connector that was later determined to be incompatible with ShopKeep After investigating what steps were taken from that point, I found that Alex, one of our supervisors said he would provide you with free Premium Support (normally $p/month), would bring forward your ShopKeep Expert time slot and allow you to return the iDynamo card swiper and give you $off a card reader of your choosingIn addition, we gave you a 50% discount on the Bluetooth printer which you subsequently purchased through ShopKeep (saving $199.50) and provided you with free overnight shipping to expedite the delivery (price $38.12).The list of printers we sent were the following: [redacted] We didn't suggest at any point purchasing a USB printer in the original email but despite you purchasing one from another company, we still gave you a 50% discount off the price of our Bluetooth printer, expedited your delivery, provided free Premium Care and offered to bring forward your ShopKeep Expert appointment After reviewing the details of your complaint, I do not feel that we acted unreasonably or in an unfair mannerBased on the level of service offered, I do not feel that is justified for us to provide a refund in this instanceRegards PatrickShopKeep Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You can say there was an emailI never got itPutting that short of a window and not having enough people to pick upyour phones makes it you faultI can give you a ten day window and then put you on hold calls in a row for mins for daysnice con In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi ***, This is Patrick again from ShopKeep Customer Support. I'm sorry that you don't find our suggested solution acceptable. We want to do our absolute best to reach an agreeable solution. Do you still have all of the original hardware sent to you and in the original packaging? Once we have that in writing, I can arrange for the return labels to be sent out to you. Please let me know if you have any questions. Regards PatrickShopKeep Customer Support

[redacted] , I understand your frustration and concern in the charge that you received for not returning your defective iPP Ethernet Card Reader to usIt is important to us to set clear expectations and deadlines when it comes to accepting defective hardware through our distributorOur replacement process is initiated by calling our Customer Care team, who will troubleshoot with you to determine if a device is defective or if the problems with it can be fixedIn the case of your card reader, it was determined by the advisor to be defective and was eligible for a replacement under our Warranty Policy ( [redacted] )Per this policy, we ask that, “we must receive the defective product back, shipped with the provided return label, within business days or we will have to charge for the replacement.” This statement is included in our Hardware Return Policy under Warranty Policies, and is also outlined in the email you received containing your [redacted] return labelYour replacement was initiated on May ***, after a call to our Customer Care teamThe advisor explicitly stated that we must receive this hardware back within business days, and that a replacement reader would be overnighted to your businessThe reason we don’t ask for replacements back immediately is so you don’t experience an interruption in your daily operations where your Point of Sale is concernedIt is our priority to make sure that your business is up and running as soon as possible once we’ve identified an issue with your hardwareFor your convenience, we provide a shipping label for you to return the defective unitThese shipping labels were sent to you on May ***, 2016, and included verbiage that said, “ [redacted] ” While you did return the credit card reader to us, it was not returned within the business days that we requireYour defective reader was then shipped back to you and was received on June ***, I understand that this has been a frustrating experience, however our Warranty Replacement Policy is clearWe will not be able to honor an exception for the return of fees charged for the late return and replacement of your defective card readerMarilisa ShopKeep Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Sales Rep did not inform me that my payment is non-refundable, in fact he said that I should be able to get a full refund when I pointed out all the issues Also, it is my understanding that contracts over year are required in writing Any reputable organization would refund the money in full amount if they are not able to satisfy the customer requirements I was unable to use the service, and I spent a lot of time working with the sales rep and gathering data to implement their software solution I am not aware of any company that would keep money for a service or product they did not provide I will raise this to the New York State Attorney General's office further review.and investigation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi Revdex.com, This is Patrick from ShopKeep Customer SupportI'm sorry to hear that the merchant was having so many issues with their batch time and the subsequent impact that had on their depositsI have investigated their complaint thoroughly and have concluded the following: - The merchant contacted us on 04/ [redacted] asking for next day fundingWe explained that, at that point, they were processing using a 3rd party (Fifth Third) host-based processorHost-based processing prevents us from setting the batch time and this was explained to the merchant at the timeThe batch time is set by their processor and is completely separate to our system.- A Credit Card processor switch was then completed on 05/**, Dixie switched to a terminal-based processor (TSYS/VITAL)- Due to the fact that Dixie are now using a terminal-based processor, we were able update their batch and time zone on 06/ [redacted] to 11pmSince that change every batch has settled before 11pm- I apologize if the merchant didn't receive any calls from ShopKeep but I cannot see any record of any emails that have not been responded to or complaints about missed calls or callbacks that didn't happen on the merchant's accountWe provide 24/web chat, email and SMS support but the merchant has chosen standard Customer Care which does not include 24/phone supportIf they were expecting a call, it must have been from their Shopkeep Expert or Point of Sale Specialist but unfortunately I cannot see any record of that.- In this instance, I do not feel that a refund is warranted because the delayed batching was beyond our controlInitially, the batch time was set by their host-based processor and after the switch, we followed the details on the boarding form but the merchant's ISO gave an incorrect time zone which was the route cause of the funding delays.If the merchant wants to switch away from ShopKeep, they will need to send an email to [redacted] requesting account termination and providing us with a suitable contact number for our Account Services Team to useWe can totally appreciate that when it comes to credit card processing, it can be confusing which party is responsible for each partIt now appears that the batching is working exactly as it should so I hope that this explanation will help to clear up what happened initially and the steps we took to remedy the issue.Regards PatrickShopKeep Customer Support

Hi [redacted] , This is Patrick from ShopKeep Customer Support.I'm very sorry to hear that the correct rate was not applied to your ShopKeep Payments Processing account. After investigation with our Payments Team, I have found that your Payment processing rate has now been adjusted to the... desired rate. That rate change is due to take effect before your next billing date and will cover the period starting from 06/01. Thank you for your patience whilst we investigated the complaint, I am glad to see that the original issue with your rate has now been resolved. Please let me know if you have any further questions and I'll be happy to address them. Regards PatrickShopKeep Customer Support

Dear ***,Your frustration is clear and understandable, and we apologize for thatHowever, we will be adhering to our policies in this case.When signing up for a ShopKeep account prior to first billing on 2/*/2016, you chose from among our payment options a discounted $prepayment per register
for the period of one year (as opposed to $per month for a one-year contract, or $for month-to-month)On 3/*/2015, a second register license was added, triggering a prorated billing of $for the remainder of the year.Pursuant to our billing policy (***), ShopKeep does not offer refunds for unused service:"Accounts are billed at the beginning of each monthly billing period, except those accounts that have paid in advance for a committed period in excess of one month, and such charges are non-refundableThere will be no refunds or credits for partial months of Service or for months unused, subject to any applicable dormant feeNo exceptions will be made to this rule in order for us to treat all of our customers fairly."For this reason, we will not be issuing refunds for any unused service on this account.Sincerely,Theo S*Customer Care Manager

Hi Revdex.com, I have investigated all of the issues outlined in the complaint and concluded the
following: When contacted, we gave the correct information explaining that we would de-activate the register but in order to reduce the overall monthly cost, the merchant would need to reduce their license count in Back OfficeThe process of changing the number of licenses is not something that ShopKeep can do remotely on behalf of a merchant so it was made clear that they would need to do that themselves. When the merchant made us aware in Feb *** that they were still paying for a second license that they did not need, we sent detailed instructions showing how to reduce their monthly costThe email included a link to our support site which features screenshots as part of our step-by-step guideWe did not receive any correspondence to suggest the merchant was having any issues reducing their license count using the guideI can only conclude that there must have been a misunderstanding about who was responsible for reducing the licenses. In addition, they enquired about making one of their accounts dormantWe explained that they would need to send a request from the Business Owner Email address but no email was received so the account remained activeFor account security purposes, we can only make accounts dormant when the request is sent directly from the authorized email address. After consulting with our Management team, they have approved a goodwill gesture of one month's subscriptionIf the merchant wants to go ahead with that and agrees to close their Revdex.com, we can arrange for a credit directly to their bank account using the details held on file. Regards Patrick

*** *** ** ***, You requested a lifetime refund of $for non-use of the ShopKeep systemThe ShopKeep account was created by you and your then Point of Sale Representative on August ***, with one license, at a fee of $per month as well as a hardware order totaling $
Our system recorded that you or someone at your business initiated a hardware return via the return form on the ShopKeep website on August ***, The hardware was received and a full refund of $was approved and given to you on September **, Our cancellation policy states, “To cancel your account, please call the Customer Care team, so we can make sure your account is terminated safely and you don’t lose any dataCALL US AT ###-###-####, hours a day, days a week” however, we have no record of any attempt to terminate the account until May ***, Your account was then terminated the same day (May ***, 2016)Notes on this account show that you then called our support team on May ***, requesting a refund for $1029.00, or months of service at a fee of $a monthWith no request for termination recorded either by email or phone call from you, our representative obtained approval to offer a courtesy refund to you in the amount of $147.00, or three months of service at $You accepted this refund and the refund was approved by ShopKeep management on June ***, Any additional refund was not approved to be given to your business because there had been no prior request to cancel the accountI apologize if there was any confusion about how an account termination should proceed, as we make every effort to be as transparent as possible about such thingsOur Billing Policy states, "There will be no refunds or credits for partial months of Service or for months unusedNo exceptions will be made to this rule in order for us to treat all of our customers fairly." Our offer to you and your business on May ***, was our way attempting a feasible compromiseHere is a link to our Billing and Cancelation Policy: ***

Hi Revdex.com, I have investigated all of the issues outlined in the merchant's complaint and concluded
the following: Ambur was primarily designed for restaurant use and is geared specifically for that environmentI am very sorry to hear that they experienced the technical issues that they did. Five $monthly charges have since been reversed and this account has been terminated as per the merchant’s request Regards PatrickShopKeep Customer Support

Dear ***, I am happy to address these issues for youShopKeep is a Point of Sale systemShopKeep offers a payment processing solution, ShopKeep Payments, with competitive pricing and no long-term contracts or commitments for credit card processingCredit card processing is a separate
function from the register, which is why it comes with it’s own charges for useThe extra cost to you, the merchant, for manual credit card entry is a fee charged by the credit card companies themselves, not ShopKeep or ShopKeep PaymentsRegarding the replacement of your iCMP Credit Card Reader, order #*** placed on 9/**/2015, was received by you on Friday, 5/**/at 1:pmReplacement order (HW replacement ***) was submitted and approved on 5/**/at 4:10PM by Customer Care Advisor Corey after troubleshooting steps were exhausted via support phone callYou were told an email with your *** return label and accompanying instructions for return of the faulty reader would be sent to you, and that ShopKeep needed that reader shipped back within business days or you would be charged for the replacementWe overnight replacements before receiving the original hardware back in order to reduce the impact that might be caused by not having a working deviceOn 6/*/at 2:PM, Five(5) days after you received the replacement iCMP Credit Card Reader, an email was sent titled “NOTICE: Your defective hardware has not been received”It stated the following: Hello there, We recently replaced a hardware product of yours from order # *** under warranty with ShopKeep, but unfortunately we have not seen any activity on your pre-paid *** return labelIn accordance with our warranty policy, we allow business days for the original hardware to be receivedOtherwise, we will charge you for the cost of the replacementNeed help returning your hardware? Simply search the order number in your inbox and you should find an email with your *** return label and accompanying instructionsIf you have already sent your hardware out but tracking has not updated, please disregard this emailPlease let us know if you have any questions-The ShopKeep Team On 6/**/at 9:AM, twenty(20) days after you received the replacement iCMP Credit Card Reader, an email was sent titled “NOTICE: You have been charged for your non-received defective hardware”It stated the following: We recently replaced a hardware product of yours from order #*** under warranty with ShopKeep, but unfortunately we have not seen any activity on your pre-paid *** return label and have charged you $for this non returned hardwareIn accordance with our warranty policy , we allowed business days for the original hardware to be received before we charged you for the cost of the replacementPlease let us know if you have any questions-The ShopKeep Team On 7/*/11:AM ShopKeep received email inquiring about returning the bad reader because you were charged for the replacementOn 7/*/12:PM you received the following reply from Customer Care Advisor Zane (Reference Case ***): Hello ***, Zane here with ShopKeep Customer Care! Thanks so much for reaching out about your returnI am more than happy to helpAn addressed return label was sent to you the day the replacement was initiated, and there was a window of days to get this back to usSo at this time we are not able accept that accept the deviceOn 7/*/9:AM, ShopKeep received a phone call requesting information on your recent Hardware ReplacementYou spoke with Customer Care Advisor Ben, who verified that you were sent emails, and verified that you had received some of the emailsYou were informed that due to our warranty policy, there was no room to budge on the business day policyOur Warranty Policy states the following: We return the product to the manufacturer for credit, so we must receive the defective product back, shipped with the provided return label, within business days or we will have to charge for the replacementDue this policy, ShopKeep is unable to refund the $you were charged for the replacement iCMP Credit Card Reader you received on 5/**/

*** ***, ShopKeep offers customizable rates for service based on commitment levelThe most expensive of these is month-to-month and commitment free for $per license per monthYou opted to commit to an annual contract that resulted in a reduced monthly rate of $per month for the
first licence and $per month for any additional licencesIn doing so, you signed a contract and entered into ShopKeep’s One-Year Agreement that reads: "By signing this Agreement, Customer agrees that Customer has subscribed for and committed to purchase ShopKeep point of sale services (“ShopKeep Services”) for a one-year period at a monthly price of $per monthCustomer will be billed monthly throughout such one-year periodUpon the completion of such one-year period, Customer shall continue to be billed monthly at $per month, per register, unless otherwise notified at any time by ShopKeep." The above-addressed license fee is strictly for the use of the ShopKeep app and softwareCredit card processing is a stand alone service that is determined at the discretion of you, the userI know that you applied to use ShopKeep’s in-house credit card processor, ShopKeep Payments, and was denied due to the high-risk nature of your businessBeing denied for this service in no way impacts your ability to utilize the ShopKeep app or softwareIn addition, ShopKeep has the ability to integrate with almost all major credit card processing platformsUpon being denied for ShopKeep Payments, your were referred to a preferred merchant service partner that specialises in high-risk merchantsAs mentioned previously, it is the user's responsibility to determine and enter into an agreement with a merchant service provider that best suits their businessOnce done so, you can submit a short form to be boarded onto ShopKeep’s Gateway which allows you to fully utilize the credit card processing functionality of the appIn accordance with ShopKeep’s billing policy *** and merchant user license agreement ***, none of the payments applied towards your monthly service fees will be refundedIn addition, as explained above, the contract, signed by you, is not contingent upon the result of your ShopKeep Payments application and will stand as originally intendedWe invite you to utilize the software as desired and will support you in any way we canSincerely, Tyson J***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The issue with the gift cards have NOT been resolvedSince I have quit calling every other day to check on the status, I have not received a single call from your "escalation" teamNow to add salt to the woundI have been having issues with my receipt printer and called in three times now and emailed onceEvery time I am given a new answer as to why I haven't been contactedThis business is a scam and a jokeThe technical support is atrocious and needs to be held accountable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Greetings ***While we previously pulled an End of Year inventory report as a courtesy to our merchants, we made valuable changes to Inventory Management in which enabled our merchants to be able to track items based on size, color, type, etcThis, unfortunately, has limited the ways in which we are able to pull historical data from individual accounts and thus our ability to pull your inventory value for December ***, Please see below a workaround that we have used with other merchants:First, download your current Stock Items report plus your sold itemsFrom there, minus any items that have been received or adjusted(Those will be found here: *** under these reports!), and that will give you the reporting you need.For the future, we recommend downloading a copy of your stock items report on January *** every year. Please let me know if this assists you and if you are happy to continue with the $credit as offered by Patrick. Kind Regards,IvanCustomer Care Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have deter***ed that my complaint has NOT been resolved because:
You keep on referring to your "general policy" which does NOT apply in this case, because Anthony P*** is the one who gave me trial days from May *** On May **, the day I gave Anthony the payment information, I asked him NOT to process the payment until I get the devices I had ordered (which was the same day, May **)That's when he offered additional trial days It doesn't matter what your general policy is, because Anthony is the one who gave me ADDITIONAL trial days from the day I gave him the payment information This turns out that he even lied about it and charged the payment the same day I NEVER gave him an authority to charge my card on that day Don't overlook what your employee had offered me and keep on pushing your "general policy" to me, this falls onto advertisement As to respond to your timeline, April **: I never signed up myself *** ***, your broker gave my information over to you saying I was interested in the new POS We were offered for a trial period, which we used to for a brief review and asked questions to your support team, then we lost our interest in using Shopkeep That was all I never signed up to use shopkeep.May **: I never requested extension of trial period on May ** Where did you get this information? May **: You guys have been keep contacting me to provide our payment information At this time, we were willing to consider using your POS if only if your POS had a sticker labeling feature where we can use to specify drink details and modifications that we can stick them to each cups So we gave our credit card information, ordered all the necessary devices to test this out, asked Anthony not to process the payment, and resulting in Anthony giving me an additional trial days.Lastly, according to your screen shot of the payment that was processed, you don't even have the correct credit card holder's name *** *** is not the credit card holder and I'm very curious as to how this was able to get processed without an issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Because I was told by ShopKeep.com that these reports had to be produced by shopkeep and that I could not do them my self, as previous years they had produced them because that is what a POS system should do and that shopkeep said they doI pay for the monthly subscription and have been with this company for years...When I called in January to get this data I was told that the report would be produced, I was never told that starting this year I could do it on my own or I had tothere was no email, no phone call, on information at all...if there had been information relayed to me about this I would have pulled the report December ***As shopkeep trying to resolve this by saying they will credit me dollars is an insult, it will cost me quite a bit moreShopkeep can either run the report like they said they would or can pay my account to go through and retrieve an accurate report, I will send them a bill which will come from my accountant.those are the two ways to resolve this.and BTW me being a customer with shopkeep for so long and how I was treated was not appreciated, it's also not appreciated that to get anywhere with this company that I hard to file a complaint with Revdex.com
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
If your feelings were hurt by my comments, then I feel sorry for youI have been more than understanding and patient with this companyAnd don't tell me that you didn't call because of that commentI'm sure you told your customer service to lay off from a message on Revdex.comI had called in over times in February with a separate issue for technical support and not once was I called backI stopped calling because I was sick of hearing that it was in escalation and I would receive a phone callYou can play coy, you can play the victim here, but having gone through the WORST customer service experience in my life (mind you, I'm a *** customer), if my comments won't derail people from using your services, your own actions and company willCall me at ###-###-####That is my cell phone number and you can reach me any time thereI would love to hear what you have to say
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good Day, As ** *** states, We had him down on the wrong price planHowever the total yearly difference from the price plan he was onThis difference was then refunded to ** *** for a total of $However, the price plan ** *** is on is a no commitment month-to-month plan for $
If he would like to change this we would be more than happy to assist him by putting him on a yearly upfront payment plan which is cheaper than paying monthly** *** is free to contact our Sales Team directly if he wishes to have a lower premium on his ShopKeep SubscriptionAs for the gift cards, my apologies that this wasn't working but rest assured the integration still existsI can see from our records that this issue was resolved on Jan ** 2017. ** ***, if you still have any issues with any of your POS software or Hardware do not hesitate to contact our support team and we will try and resolve your issue as quickly as possible. Kind Regards,*** ** ***Regional Contact Centre Manager // Revdex.com Global Point of Contact

Check fields!

Write a review of iWorld Accessories

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

iWorld Accessories Rating

Overall satisfaction rating

Description: COMPUTERS-SUPPLIES & PARTS, Electronics Stores (NAICS: 443142)

Address: 986 Bennington Street, East Boston, Massachusetts, United States, 02128

Phone:

Show more...

Web:

This website was reported to be associated with iWorld Accessories.



Add contact information for iWorld Accessories

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated