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iWorld Accessories Reviews (108)

Hi [redacted]I am very pleased to confirm that our Senior Management Team have agreed to terminate your contract early.Thank you for your patience whilst the issue was being investigated. I'm sorry that you did not receive the phone call as expected.I will now be reaching out to you again, via email, to discuss the status of your ShopKeep hardware and the x3 monthly payments of $59. I'm very conscious of the time you've been waiting for a resolution and will do my utmost to get back to you as quickly as I can. RegardsPatrickShopKeep Customer Support

Dear [redacted] Firstly I want to apologise for the frustration this is causing. It is obviously not our intention to have our merchants unable to use the package the bought correctly. I would like to let you know that I am personally working with our local development and QA teams as well as...

[redacted] to get this issue resolved as it is widespread. I know this does not help your current situation. I can see that one of my Team Leads, Luke Fountain, attempted to reach out to you yesterday (**-Mar) to discuss this ongoing issue. As you have an open case I will be taking ownership of your issues and would like to contact you in person to discuss the issue, workarounds, and update you on our progress to fix the larger problem. Please could you reply to this case with a contact number and a good time to call you to discuss this further. I also have no issue with calling you over the weekend if you would like that.  Kind Regards,Ivan De V[redacted]Senior Customer Care Manager / Point of Contact
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When can I expect a final resolution on this?  Also I never got any calls back as promised which is very unpleasant.  
In order for the to appropriately process your response, you MUST answer the question above.

Hi [redacted], This is Patrick from ShopKeep Customer Support.I'm very sorry to hear that the correct rate was not applied to your ShopKeep Payments Processing account. After investigation with our Payments Team, I have found that your Payment processing rate has now been adjusted to the...

desired rate. That rate change is due to take effect before your next billing date and will cover the period starting from 06/01. Thank you for your patience whilst we investigated the complaint, I am glad to see that the original issue with your rate has now been resolved.  Please let me know if you have any further questions and I'll be happy to address them. Regards PatrickShopKeep Customer Support

Greetings [redacted] It seems this issue has been resolved and your account has been terminated. If this is not the case please respond here so that I may start my investigation into the matter. Kind Regards,Ivan De V[redacted]Senior Manager Customer Care // Point of Contact
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Patrick I am not sure when you tried to call but I have no voicemails from you.  I did receive a call from Craig who did leave a VM and I called him back and spoke to him.  Craig advised that a team lead would reach out to me in the next 24 hours and I have yet to hear from anyone additional.  the ###-###-#### is the best number to reach me at.  If I do not pickup please leave a VM and I will call you back.  If you prefer to schedule a time that we can talk I can also do that as I want to get this matter resolved as soon as possible.  
In order for the to appropriately process your response, you MUST answer the question above.

Dear [redacted],After extensive review of your case it is clear to me that ShopKeep's response to your inquiries was not as prompt or complete as it should have been and I do apologize for that. However, we will be adhering to our written policies in this matter and no refund will be offered, for the...

reasons outlined below.We offer a 14-day free trial period to ensure ShopKeep will be a good fit for each individual customer before the customer commits to moving forward with the system. Our billing policy stipulates that you must provide payment information at the end of your trial period in order to use the service. However in your case, in an effort to be as accommodating as possible while you evaluated whether ShopKeep would meet your business needs, we made an exception to this policy and extended your original trial period, which began 4/**/16 and ended 5/*/16, out to 5/**/16, when you selected our annual pre-paid plan and made your first annual payment of $490 plus New York state and local taxes totaling $43.49, or $533.49. This payment plan is only one of several options ShopKeep offers, including a monthly plan which is not subject to any commitment or contract.Our billing policy also states that once you have selected a payment plan and provided payment information, you are responsible for any and all charges assessed to the account until you cancel, no refunds will be granted for partial billing cycles or unused service, and no exceptions will be made to this policy. In the case of your annual pre-paid plan, your billing cycle is one year, paid in advance, and that payment is not refundable even if you do not continue to use the service for a full year. You informed a ShopKeep representative of your decision not to move forward with ShopKeep via email on 6/*/16, 9 days after agreeing to the annual pre-paid plan and providing credit card information for your first annual payment.In response to your request for a refund of your card reader purchase, we do offer full refunds on hardware purchases, less any applicable state or local sales tax, provided that you initiate your return within 30 days of receiving the product(s). The card reader you purchased on order #[redacted] was delivered to you on 5/**/16 per FedEx online tracking [redacted]. Therefore, the card reader is no longer eligible for return or refund.Again, I apologize for our our failure to provide a timely response as to our position on this matter. Links to the above-referenced policies are below:

Review: had my iphone 3gs screen replaced and was installed a defective screen that didn't last 24hours. had to drive back to store which is 1.5 hours away dropped off phone for replacement screen. when I picked up the phone had sticker inside screen and was not able to hear anything from phone speaker. had to take to another service center and pay $70 to have my phone reprogrammed and to have them disassemble the screen to remove the sticker that was left inside the digitizer due to technician negligence.Desired Settlement: would be fair to get my repair costs refunded $70

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Description: COMPUTERS-SUPPLIES & PARTS, Electronics Stores (NAICS: 443142)

Address: 986 Bennington Street, East Boston, Massachusetts, United States, 02128


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