I called JC Whitney's Customer Service Department for help selecting the right seat covers for my truck I was put on hold for minutes and then disconnected Then I contacted the company via chat I was told to wait and disconnected after five minutes I called back, and after another long wait, I got a partial answer to my question I went ahead and placed an order When the seat covers arrived, they appeared to be returned merchandise, with very visible oil spots I decided to keep them rather than go through Customer Service again Ever since I placed an order, I have been getting daily spam from JC Whitney I have unsubscribed to every email I also wrote to Customer Service and Sales to attempt to resolve the issue The daily spam continues If necessary I will file a complaint with the Federal Trade Commission to get them to leave me alone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive the remaining studs, but after much hassleHopefully future transactions go smoother than this Sincerely, [redacted] ***
very good customer services .This is one business that cares about their business by caring about their customersAlso they had the best price on the internet for the part I needed!!
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Refund of $on 1/11/with Refund Transaction ID#AL0CCFD3DAfor your returned Part#VPlease check with your bank/credit
card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience
Initial Business Response /* (1000, 5, 2015/04/02) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 3/24/with Refund Transaction ID#***XXXXX for your Order(ID#XXXXXXXX)
Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from JC Whitney simply states what I had already knownThe refund was given only because I went through my bank to prove that it was a fraudulent withdrawal from my account based on what JC Whitney's own policy statedThey stated that my account would not be debited until the item shippedThey debited my account on 3/13/the item did not ship until days later on 3/18/That was also one day after I cancelled the orderThe response also did not address the advertisement that JC Whitney still to this day of 4/2/has on their web page stating that the item will ship to days from when the order was placedI placed the order on 3/2/and as stated previously it was shipped on 3/18/JC Whitney only refunded my money after numerous calls to their so called "customer service" lineIt is the only phone number that can be found anywhere for JC WhitneyThe response also does not address the lies that came from the customer service representativeWhen I spoke to her she told me her name was *** however when she sent me an email it came from a women named Amor GranadorWhen I questioned her about it she did not have a good answer for it"***" also told me she was a supervisor but when another person referred to her she told me that she was a customer service representativeSo basically what I am saying is no I do not except their response for the simple reason that this company started off lying when I placed the order and continued to lie though out the entire order process up to the final transactionOn 3/17/I told *** to cancel my order and she said it would take to hours to process the cancellationI then called back after the allotted hours and spoke to another person and she told me that "she recommends that I accept the order otherwise I will be responsible for the shipping cost to ship it back"I asked how my order was not cancelled and I got the same answerWhen I did finally talk to *** on 3/19/she told me that she did cancel my order however when I spoke to the shipping company that had the item at this time they told me that they were calling me to set up a delivery timeIt was not until I refused to accept delivery of the package that JC Whitney realized that they were going to be responsible for the item because it was not going to ever make it to meOn 3/24/days after the initial purchase I spoke to a women named *** and she told me that the cancellation had not been processed as of yet mind you this is now full days after the hours *** told me it would take to process the cancellation and days after JC Whitney had spoken to the shipper and had them reroute the item backI asked *** why and she did not have any idea that I wanted it cancelled*** was then able to talk to the accounts payable department and had the order cancelled and within days my money was finally returned to me*** seems like she is the only competent employee that they haveShe is also the only truthful employee that I dealt with the entire time I dealt with JC Whitney
Final Business Response /* (4000, 9, 2015/04/13) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, rest assured that actions are being taken to avoid future incidents as suchKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Business Response /* (1000, 5, 2014/02/13) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, be advised that the return request has already been approvedwith RMA#XXXXXX and Return Instruction sent to your e-mail, ***@aol.com
Once we receive the returned part back in our warehouse we will process the refund back to the cardholder's accountCredit should normally take 4-days to appear back on your accountPlease let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
I went to purchase a set of spark plug wires from JC Whitney On their own website, www.jcwhitney.com they had an ad for the exact same item on *** ***.com was selling the item for $less I tried to get a price match They said they could not do a part match because the item numbers were different There item number was ** *** while *** item number was *** *** The manufacturer of the spark wires is NGK The descriptions were identical and it is a car specific part There is no confusion as to it being the same item They still gave me the run around and would not do the price match They also became rude, they even yelled about me that I didn't understand it was not the identical item I asked to cancel the order with them and they laughed I asked numerous times if it had been cancelled and they kept saying, "we are in the process of cancelling the order." I don't know why she would not give an answer I spoke to Alec, who was very rude, and then Jane, who was just as rude I have never experienced something like this and it is the reason I decided to write a review to the Revdex.com
Had an issue with an A/C compressor from a replacement kit I had purchased the end of March I contacted J C Whitney June 24th as only used compressor weeks and it quitTheir customer service rep said they would email me a return authorization number and also ship out replacement kitI got the return number but when I checked on the replacement package on June 30th I was told no replacement is available and I will have to send them the bad kit to get my refund and purchase the replacement kite elsewhereHow can you offer a warranty and not offer replacement? I will no longer do business with them as they do not backup the products they sell
Ordered rear brake pads and they only sent me padsWas working on the last set when I found that I was missing a padI had to buy from a local dealer to complete my brake pad setThey only gave me a $rebate on a $rear brake pad setI told them they could pay for labor to remove the other brake pads that were installed which obviously was a no
I would first like to make clear that my review is not of the customer service rep who helped meHe was only doing his job and did his best to assist meThank you Scott
I order a part for my van and when I recieved it there was no packing label with it so upon realization that it was not the correct part I had to get in touch with customer service to find out how I might exchange it for the correct part
I was informed that an exchange was impossible I would have to return it AND pay a 10% restocking fee along with the return shipping costThen I would have to reorder the correct part
I DO NOT have a lot of money and now have to spend more to return something that should be easily exchanged
I will NEVERDo business with JC Whitney againI believe they are trying to bleed customers of their money in a time when the economy is not good
I have worked in sales and customer service for over years and this is NOT the way to treat customer if you want their loyalty
Shame on you JC Whitney!!!
Anthony ***
I reviewed a product but made a complaint regarding the discount offeredWith no prompting J C WITNEY resolved the issue by making the refundI had not asked them to do so and their response was immediateI will gladly do business with them again
Worst company I jave ever dealt withAfter advertising that the ceoss bars came in a set of 2, they said they made a mistake and they are "sorry" they could replace or return the item! The website was still unfixed after a week and replace what? Id still have one bar! Ive dealt with customer service reps and the first one I couldnt understand his english(what hapoens when you ship jobs overseas) he was rude and upset that I didnt understand himMaybe I need to learn a 3rd language for whenever I wont deal with JCwhitney again!
Hi,
Apologies for the late responseWe were only able to access the complaint today due to an error that has been brought up to you and now has been fixed
Here's our response for this complaint
Please accept our sincerest apologies for
any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 11/02/with Refund Transaction ID#AU3CDB82767D for your Order(ID#26420674)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateThus, rest assured that actions are being taken to avoid future incidents as suchAs a sign of goodwill, we are offering you a 10% discount on your next orderWe have noted it on your previous Order#Please request our Sales agent to refer to this orderKindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience.
Thank you
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a refund of:$for Order *** on 11/13/with Refund Transaction ID#*** for the returned Part#***(Brake Disc, 2pcs).$
for Order #*** on 11/12/15($28.42) with Refund Transaction iD#*** and on 11/13/15($28.42) with Refund Transaction ID#*** for the returned Part#***(Brake Disc, 2pcs)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date.While the rest of the parts on Order #*** were completely delivered through *** *** (Part#s *** *** *** Brake Caliper) on Sat 11/07/9:am to your location in *** *** *** Deltona, FL Our Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return." Kindly let us know if you have other questions by calling our Customer Service Team at *** Again, we apologize for the inconvenience
Initial Business Response /* (1000, 6, 2014/10/09) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and FedEx that your order was completely delivered through tracking#XXXXXXXXXXXX on Mon 9/29/XXXX X:XX
pm to your location in *** *** ** *** ** XXXXXWe are sorry for the delay in shipping the part to youRest assured that actions are being taken to avoid future incidents as such
Thus, refund of $has been issued to your account on 10/1/with Refund Transaction *** as discountKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience."
Initial Business Response /* (1000, 5, 2014/10/04) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, ""We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or
missing components, you will be eligible for a refund on your return."" Thus, the order was placed last 8/3/and we receive the complaint from you just this 9/24/14; it's already way beyond the return period as stipulated in our Return Policy
The order was as well placed online and we only delivered what was orderedNonetheless, as a sign of goodwill, we would like to offer you a refund of $Kindly confirm if you agree to this at ***@usautoparts.com so we can process the refund immediatelyLet us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience."
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a step in the right direction, however, I must take issue with the statement "we only delivered what was ordered." That is simply not trueThe receipt shows that I ordered the correct partBut the part I received, as I pointed out in my original complaint, was not for a Porsche, but for an early 1960s Chevolet truckI sent JCWhitney's customer service a picture of what I received and the exact same part sells on the JCWhitney website for So I payed for a part that I can't even useSo I was not sent what I ordered
I will grant that I am partly at fault for not opening the box right awayHowever, I trusted that JCWhitney would send the exact part I ordered - a part I didn't need right away - which is why I did not open the box
I've been a customer of JCWhitney for decadesI've always been loyal to businesses that provide good serviceI've run my own business in the past and recognize that there are times when you hear the customer's complaint and do what you can to alleviate that complaint when it's genuineI understand the return policy, but, please understand how frustrating it is to open a box to do a repair and find out that you payed for a part you can't use
Final Business Response /* (4000, 9, 2014/10/17) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, as previously noted, Our Policy states, ""We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.""
Nonetheless, as sign of goodwill, we will consider for you to return the part just this once and provided it's still on its original condition, has not been usedWe have issued you RMA#RMAXXXXXXXXXXXX and was sent to your e-mail address, **@usa.com, along with the Return Instruction so you can return the part to us at *** *** ***
*** IL, XXXXXWe will then issue you a refund for the part, $171.34, upon our receipt and inspection of the itemKindly provide us with the return tracking# at ***@usautoparts.com so we can track the packageLet us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXThank you."
I ordered a part yesterday and I called back within minutes to cancel, I spoke to two service members just to make sure that my order had been cancelledThey both told me it was pending cancel, I called this morning to check the status of my cancellation so that I could find out when I would get my refundThe lady I spoke to today informed me that my cancellation was not processed and that the part was being shipped, she went way above and beyond to rectify the situation and she was able to stop the shipping but based on their website which I feel is misleading I was suppose to receive an email letting me know that the part was being shipped, that never happenedBut they are quick to send a survey asking how was their customer service, I couldn't hang up the phone fast enough before I got the survey email I never had this issue with QUADRATEC I will keep my business with them from now on
Horrible!!! I used their website to order a splash guardThe picture and description were accurateWhat they sent was notI called back and the customer service rep said "if you look closely under that picture sir we state that sometimes the part shown is not what will be sent." WTF???!! Then why is the damn picture there?? So they gave me an RMA but said I had to pay to ship it back and "because it was so lite that it would be only around $10." I go to the USPS it's $I call back and they for close to mins said there is nothing they could doFinally after trying to make sense with the mn on the other line she said that I could pay $and they would cover the rest, but I said how and now for three days I still have no resolutionAbsolute the worst company I have ever worked with !!!!
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund
on your returnThe following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Thus, we have not received any complaint from you upon your receipt of the item on Wed 12/30/10:am through FedEx tracking#*** at your location in *** *** *** *** * fall river, MA Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience
Initial Business Response /* (1000, 6, 2014/10/09) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and FedEx that your order was completely delivered through tracking#XXXXXXXXXXXX on Mon
9/29/XXXX X:XX pm to your location in *** *** ** *** ** XXXXXWe are sorry for the delay in shipping the part to youRest assured that actions are being taken to avoid future incidents as such
Thus, refund of $has been issued to your account on 10/1/with Refund Transaction *** as discountKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience."
I called JC Whitney's Customer Service Department for help selecting the right seat covers for my truck I was put on hold for minutes and then disconnected Then I contacted the company via chat I was told to wait and disconnected after five minutes I called back, and after another long wait, I got a partial answer to my question I went ahead and placed an order When the seat covers arrived, they appeared to be returned merchandise, with very visible oil spots I decided to keep them rather than go through Customer Service again Ever since I placed an order, I have been getting daily spam from JC Whitney I have unsubscribed to every email I also wrote to Customer Service and Sales to attempt to resolve the issue The daily spam continues If necessary I will file a complaint with the Federal Trade Commission to get them to leave me alone
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI did receive the remaining studs, but after much hassleHopefully future transactions go smoother than this Sincerely, [redacted] ***
very good customer services .This is one business that cares about their business by caring about their customersAlso they had the best price on the internet for the part I needed!!
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Refund of $on 1/11/with Refund Transaction ID#AL0CCFD3DAfor your returned Part#VPlease check with your bank/credit
card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience
Initial Business Response /* (1000, 5, 2015/04/02) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 3/24/with Refund Transaction ID#***XXXXX for your Order(ID#XXXXXXXX)
Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Consumer Rebuttal /* (3000, 7, 2015/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from JC Whitney simply states what I had already knownThe refund was given only because I went through my bank to prove that it was a fraudulent withdrawal from my account based on what JC Whitney's own policy statedThey stated that my account would not be debited until the item shippedThey debited my account on 3/13/the item did not ship until days later on 3/18/That was also one day after I cancelled the orderThe response also did not address the advertisement that JC Whitney still to this day of 4/2/has on their web page stating that the item will ship to days from when the order was placedI placed the order on 3/2/and as stated previously it was shipped on 3/18/JC Whitney only refunded my money after numerous calls to their so called "customer service" lineIt is the only phone number that can be found anywhere for JC WhitneyThe response also does not address the lies that came from the customer service representativeWhen I spoke to her she told me her name was *** however when she sent me an email it came from a women named Amor GranadorWhen I questioned her about it she did not have a good answer for it"***" also told me she was a supervisor but when another person referred to her she told me that she was a customer service representativeSo basically what I am saying is no I do not except their response for the simple reason that this company started off lying when I placed the order and continued to lie though out the entire order process up to the final transactionOn 3/17/I told *** to cancel my order and she said it would take to hours to process the cancellationI then called back after the allotted hours and spoke to another person and she told me that "she recommends that I accept the order otherwise I will be responsible for the shipping cost to ship it back"I asked how my order was not cancelled and I got the same answerWhen I did finally talk to *** on 3/19/she told me that she did cancel my order however when I spoke to the shipping company that had the item at this time they told me that they were calling me to set up a delivery timeIt was not until I refused to accept delivery of the package that JC Whitney realized that they were going to be responsible for the item because it was not going to ever make it to meOn 3/24/days after the initial purchase I spoke to a women named *** and she told me that the cancellation had not been processed as of yet mind you this is now full days after the hours *** told me it would take to process the cancellation and days after JC Whitney had spoken to the shipper and had them reroute the item backI asked *** why and she did not have any idea that I wanted it cancelled*** was then able to talk to the accounts payable department and had the order cancelled and within days my money was finally returned to me*** seems like she is the only competent employee that they haveShe is also the only truthful employee that I dealt with the entire time I dealt with JC Whitney
Final Business Response /* (4000, 9, 2015/04/13) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, rest assured that actions are being taken to avoid future incidents as suchKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
Initial Business Response /* (1000, 5, 2014/02/13) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, be advised that the return request has already been approvedwith RMA#XXXXXX and Return Instruction sent to your e-mail, ***@aol.com
Once we receive the returned part back in our warehouse we will process the refund back to the cardholder's accountCredit should normally take 4-days to appear back on your accountPlease let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience
I went to purchase a set of spark plug wires from JC Whitney On their own website, www.jcwhitney.com they had an ad for the exact same item on *** ***.com was selling the item for $less I tried to get a price match They said they could not do a part match because the item numbers were different There item number was ** *** while *** item number was *** *** The manufacturer of the spark wires is NGK The descriptions were identical and it is a car specific part There is no confusion as to it being the same item They still gave me the run around and would not do the price match They also became rude, they even yelled about me that I didn't understand it was not the identical item I asked to cancel the order with them and they laughed I asked numerous times if it had been cancelled and they kept saying, "we are in the process of cancelling the order." I don't know why she would not give an answer I spoke to Alec, who was very rude, and then Jane, who was just as rude I have never experienced something like this and it is the reason I decided to write a review to the Revdex.com
Had an issue with an A/C compressor from a replacement kit I had purchased the end of March I contacted J C Whitney June 24th as only used compressor weeks and it quitTheir customer service rep said they would email me a return authorization number and also ship out replacement kitI got the return number but when I checked on the replacement package on June 30th I was told no replacement is available and I will have to send them the bad kit to get my refund and purchase the replacement kite elsewhereHow can you offer a warranty and not offer replacement? I will no longer do business with them as they do not backup the products they sell
Ordered rear brake pads and they only sent me padsWas working on the last set when I found that I was missing a padI had to buy from a local dealer to complete my brake pad setThey only gave me a $rebate on a $rear brake pad setI told them they could pay for labor to remove the other brake pads that were installed which obviously was a no
I would first like to make clear that my review is not of the customer service rep who helped meHe was only doing his job and did his best to assist meThank you Scott
I order a part for my van and when I recieved it there was no packing label with it so upon realization that it was not the correct part I had to get in touch with customer service to find out how I might exchange it for the correct part
I was informed that an exchange was impossible I would have to return it AND pay a 10% restocking fee along with the return shipping costThen I would have to reorder the correct part
I DO NOT have a lot of money and now have to spend more to return something that should be easily exchanged
I will NEVERDo business with JC Whitney againI believe they are trying to bleed customers of their money in a time when the economy is not good
I have worked in sales and customer service for over years and this is NOT the way to treat customer if you want their loyalty
Shame on you JC Whitney!!!
Anthony ***
I reviewed a product but made a complaint regarding the discount offeredWith no prompting J C WITNEY resolved the issue by making the refundI had not asked them to do so and their response was immediateI will gladly do business with them again
Worst company I jave ever dealt withAfter advertising that the ceoss bars came in a set of 2, they said they made a mistake and they are "sorry" they could replace or return the item! The website was still unfixed after a week and replace what? Id still have one bar! Ive dealt with customer service reps and the first one I couldnt understand his english(what hapoens when you ship jobs overseas) he was rude and upset that I didnt understand himMaybe I need to learn a 3rd language for whenever I wont deal with JCwhitney again!
Hi,
Apologies for the late responseWe were only able to access the complaint today due to an error that has been brought up to you and now has been fixed
Here's our response for this complaint
Please accept our sincerest apologies for
any trouble or inconvenience we have caused youOur record shows that you have been issued a Full Refund of $on 11/02/with Refund Transaction ID#AU3CDB82767D for your Order(ID#26420674)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the dateThus, rest assured that actions are being taken to avoid future incidents as suchAs a sign of goodwill, we are offering you a 10% discount on your next orderWe have noted it on your previous Order#Please request our Sales agent to refer to this orderKindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience.
Thank you
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that you have been issued a refund of:$for Order *** on 11/13/with Refund Transaction ID#*** for the returned Part#***(Brake Disc, 2pcs).$
for Order #*** on 11/12/15($28.42) with Refund Transaction iD#*** and on 11/13/15($28.42) with Refund Transaction ID#*** for the returned Part#***(Brake Disc, 2pcs)Please check with your bank/credit card company and give them the transaction ID# as reference for the creditThey should be able to trace the refund using the reference number and the date.While the rest of the parts on Order #*** were completely delivered through *** *** (Part#s *** *** *** Brake Caliper) on Sat 11/07/9:am to your location in *** *** *** Deltona, FL Our Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return." Kindly let us know if you have other questions by calling our Customer Service Team at *** Again, we apologize for the inconvenience
Initial Business Response /* (1000, 6, 2014/10/09) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and FedEx that your order was completely delivered through tracking#XXXXXXXXXXXX on Mon 9/29/XXXX X:XX
pm to your location in *** *** ** *** ** XXXXXWe are sorry for the delay in shipping the part to youRest assured that actions are being taken to avoid future incidents as such
Thus, refund of $has been issued to your account on 10/1/with Refund Transaction *** as discountKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience."
Initial Business Response /* (1000, 5, 2014/10/04) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, ""We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or
missing components, you will be eligible for a refund on your return."" Thus, the order was placed last 8/3/and we receive the complaint from you just this 9/24/14; it's already way beyond the return period as stipulated in our Return Policy
The order was as well placed online and we only delivered what was orderedNonetheless, as a sign of goodwill, we would like to offer you a refund of $Kindly confirm if you agree to this at ***@usautoparts.com so we can process the refund immediatelyLet us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience."
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a step in the right direction, however, I must take issue with the statement "we only delivered what was ordered." That is simply not trueThe receipt shows that I ordered the correct partBut the part I received, as I pointed out in my original complaint, was not for a Porsche, but for an early 1960s Chevolet truckI sent JCWhitney's customer service a picture of what I received and the exact same part sells on the JCWhitney website for So I payed for a part that I can't even useSo I was not sent what I ordered
I will grant that I am partly at fault for not opening the box right awayHowever, I trusted that JCWhitney would send the exact part I ordered - a part I didn't need right away - which is why I did not open the box
I've been a customer of JCWhitney for decadesI've always been loyal to businesses that provide good serviceI've run my own business in the past and recognize that there are times when you hear the customer's complaint and do what you can to alleviate that complaint when it's genuineI understand the return policy, but, please understand how frustrating it is to open a box to do a repair and find out that you payed for a part you can't use
Final Business Response /* (4000, 9, 2014/10/17) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youThus, as previously noted, Our Policy states, ""We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.""
Nonetheless, as sign of goodwill, we will consider for you to return the part just this once and provided it's still on its original condition, has not been usedWe have issued you RMA#RMAXXXXXXXXXXXX and was sent to your e-mail address, **@usa.com, along with the Return Instruction so you can return the part to us at *** *** ***
*** IL, XXXXXWe will then issue you a refund for the part, $171.34, upon our receipt and inspection of the itemKindly provide us with the return tracking# at ***@usautoparts.com so we can track the packageLet us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXThank you."
I ordered a part yesterday and I called back within minutes to cancel, I spoke to two service members just to make sure that my order had been cancelledThey both told me it was pending cancel, I called this morning to check the status of my cancellation so that I could find out when I would get my refundThe lady I spoke to today informed me that my cancellation was not processed and that the part was being shipped, she went way above and beyond to rectify the situation and she was able to stop the shipping but based on their website which I feel is misleading I was suppose to receive an email letting me know that the part was being shipped, that never happenedBut they are quick to send a survey asking how was their customer service, I couldn't hang up the phone fast enough before I got the survey email I never had this issue with QUADRATEC I will keep my business with them from now on
Horrible!!! I used their website to order a splash guardThe picture and description were accurateWhat they sent was notI called back and the customer service rep said "if you look closely under that picture sir we state that sometimes the part shown is not what will be sent." WTF???!! Then why is the damn picture there?? So they gave me an RMA but said I had to pay to ship it back and "because it was so lite that it would be only around $10." I go to the USPS it's $I call back and they for close to mins said there is nothing they could doFinally after trying to make sense with the m
n on the other line she said that I could pay $and they would cover the rest, but I said how and now for three days I still have no resolutionAbsolute the worst company I have ever worked with !!!!
Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur Policy, "We accept returns within calendar days of receiptAs long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund
on your returnThe following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Thus, we have not received any complaint from you upon your receipt of the item on Wed 12/30/10:am through FedEx tracking#*** at your location in *** *** *** *** * fall river, MA Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-529-Again, we apologize for the inconvenience
Initial Business Response /* (1000, 6, 2014/10/09) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused youOur record shows that confirmed with our warehouse and FedEx that your order was completely delivered through tracking#XXXXXXXXXXXX on Mon
9/29/XXXX X:XX pm to your location in *** *** ** *** ** XXXXXWe are sorry for the delay in shipping the part to youRest assured that actions are being taken to avoid future incidents as such
Thus, refund of $has been issued to your account on 10/1/with Refund Transaction *** as discountKindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXXAgain, we apologize for the inconvenience."