Crappy imported piece of junk productsI bought a headlight assembly to replace my old leaking oneTheir piece of crap replacement leaked worse than my old oneIt cost me close to $to have it installed.They told me they would accept the return if I returned it in "original, good, and resalable" conditionHow can I do that? I would have to pay another $to remove their leaking $piece of junkNever againBuy from a reputable company,not this one
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows and confirmed with our warehouse that the remaining 9 pieces of Wheel Stud have been delivered through [redacted] tracking#[redacted] on Thu 2/25/2016 12:38 pm to your location...
in [redacted] Ln Suffolk, VA 23435. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-5[redacted] Again, we apologize for the inconvenience.Thank you.
Ordered an item on 1/9. On 1/11 I received an email giving me a tracking number, however the tracking number was invalid. I contacted the company for an explanation, they told me it needed 24-48 hours for the tracking number to update with the shipper, [redacted]. JC Whitney's website says that orders are processed and shipped in 2-3 business days. I checked the tracking number again on 1/13 and it was still invalid. I contacted the company again, and was again told it takes 24-48 hours for the tracking to update. She told me the shipping label was created on the 12 and still needs time to be processed. I asked the representative how it was created on the 12th when I got an email on the 11th informing me of the tracking number. She had no answer and could not help me further. She said she would look into the matter and call me back, which she never did.
Called JC Whitney again today, 1/14, and talked to Kayleen. She gave me the same run around, and I requested to talk to a supervisor. She would not let me talk to one, instead told me the item was shipped, and to contact the shipper which is [redacted].
I contacted [redacted], and talked to a supervisor, who told me there was no package attacked to the tracking number, that it was a label printed by JC Whitney, and no package was picked up as of 11:15 am on 1/14.
I called JC Whitney back and talked to Jayne. I again requested to talk to a supervisor, and again I was denied. Jayne instead gave me the same run around as the previous two representatives. However, Jayne said she would contact [redacted] herself to get more info, and put me on hold. WHen she returned, she told me that the package was indeed picked up and on it s way to me however the tracking number was incorrect. She said she would do an inquiry to get me the correct tracking number as that is the only way to get info on the package. I asked her if that was true, how did she get the info on the package. She had no answer for me, so I asked her again if the tracking number is the only way to get info on the package, and the tracking number is wrong, how can she assure me that the package is indeed in transport? She had no answer. I told her JC Whitneys website says that orders are processed in 2 to 3 business days, and it has now been 4 business days since I made the order. I again requested to talk to a supervisor, she said none was available and put me on hold. 5 minutes later she picked the call back up and said there was still not a supervisor available and said she would arrange a call back from one. She took my number and hung up. I never got a call back. This experience was horrible, and their representatives don't seem to care at all or have any interest in doing anything about it. They were quick to take my money though.
Initial Business Response /* (1000, 13, 2014/10/17) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as confirmed with the manufacturer, they can't take the part back as they don't warranty sound, only manufacturing defects. The part you...
have ordered is an aggressive sounding kit and the sound that you are hearing is the drone that most of their American Thunder exhaust systems make at lower RPM levels. That is why they also offer the quieter Force II systems for less interior sound.
Per part description on our site, "Flowmaster exhaust systems are unmatched in the industry in terms of fit, quality and performance. Flowmaster Force II exhaust systems are available for those who are looking for maximizing performance but with a mild, subdued tone that won't wake the neighbors. For those who want their beast to be heard, there's FlowmasterâTMs American Thunder series. Flowmaster American Thunder Series Exhaust Systems deliver an aggressive exterior sound level and a moderate interior tone that is suited to the enthusiast who wants to be heard."
This order was placed online and we only delivered what was ordered.
Thus per the manufacturer, to resolve the problem with the part, you may add a small resonator to each inlet pipe before the muffler to help cancel out some of the drone. Another would be to add a sound deadening material, like Dynomat, to the interior to absorb the droning sound frequencies and keep them from reverberating through the cab. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
Initial Business Response /* (1000, 5, 2014/10/04) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, ""We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any...
damage or missing components, you will be eligible for a refund on your return."" Thus, the order was placed last 8/3/13 and we receive the complaint from you just this 9/24/14; it's already way beyond the return period as stipulated in our Return Policy.
The order was as well placed online and we only delivered what was ordered. Nonetheless, as a sign of goodwill, we would like to offer you a refund of $34.00. Kindly confirm if you agree to this at [redacted]@usautoparts.com so we can process the refund immediately. Let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience."
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a step in the right direction, however, I must take issue with the statement "we only delivered what was ordered." That is simply not true. The receipt shows that I ordered the correct part. But the part I received, as I pointed out in my original complaint, was not for a 77 Porsche, but for an early 1960s Chevolet truck. I sent JCWhitney's customer service a picture of what I received and the exact same part sells on the JCWhitney website for 60.00. So I payed 180.00 for a 60.00 part that I can't even use. So I was not sent what I ordered.
I will grant that I am partly at fault for not opening the box right away. However, I trusted that JCWhitney would send the exact part I ordered - a part I didn't need right away - which is why I did not open the box.
I've been a customer of JCWhitney for 3 decades. I've always been loyal to businesses that provide good service. I've run my own business in the past and recognize that there are times when you hear the customer's complaint and do what you can to alleviate that complaint when it's genuine. I understand the return policy, but, please understand how frustrating it is to open a box to do a repair and find out that you payed 180.00 for a 60.00 part you can't use.
Final Business Response /* (4000, 9, 2014/10/17) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as previously noted, Our Policy states, ""We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.""
Nonetheless, as sign of goodwill, we will consider for you to return the part just this once and provided it's still on its original condition, has not been used. We have issued you RMA#RMAXXXXXXXXXXXX and was sent to your e-mail address, **@usa.com, along with the Return Instruction so you can return the part to us at [redacted]
[redacted] IL, XXXXX. We will then issue you a refund for the part, $171.34, upon our receipt and inspection of the item. Kindly provide us with the return tracking# at [redacted]@usautoparts.com so we can track the package. Let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Thank you."
Within 10 min of placing order I called customer service to cancel and was told it was too late. I made every attempt with carrier to have package returned and not delivered. Package was left on my front door. Now I am told that I will have to pay $50 to return item. Their website states that order could be cancelled before order confirmation page is received. I think it is horrible a rep would offer me a rebate/ discount on my next order.... when I make it clear I will never order from this company again..
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse/manufacturer confirmed that upon inspection, the part you returned looks like installed, has scratches, scuffs and one of it has crack; hence, we have returned the part to you and...
refund has been denied. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted] Again, we apologize for the inconvenience.
Thank you.
We placed an order on Saturday October 18 for a brake pad and rotor kit and was able to get a 10% off discount through their website as well as free standard shipping, which was 5-9 days. Thinking this was a great deal, we put the order through. That following Wednesday, October 22 was when we got the first email from them, stating that they just received our order and it was being processed. Why it took them 4 days to receive the order is unclear. Saturday October 25, I called them to find out the status of the order and was told that because the order was coming straight from the manufacturer, that it wouldnt ship out until Monday at the earliest. The woman kept repeating herself and seemed as though she was having a difficult time understanding me as she was not answering the questions that I was asking. I asked to speak with a manager and she said there was none there at that time. I asked to speak with her supervisor and she gave me the name "Angel" and that he was on break for another 28 minutes, but would have him call me back when he returned. I waited and never heard back. I called again Monday morning just to confirm that everything was still on track as I did not get anywhere with the rep on Saturday. The man I spoke with then told me that the rep over the weekend should have put through a report to find out why the order was taking so long as it should have shipped towards the end of the previous week. He filed the report and said that they would receive an answer with an update within 24 hours and that I would get an email with the update as well. I asked if there was anything that they could do to speed up the shipping or adjust the price as we were unable to drive the truck that needed these brakes. Owning a landscaping business, this was losing us money as we thought that we would've had the brakes by then. He said that he could issue a $20.00 credit, which I appreciated as they didn't have to do anything. I confirmed with him that they were going to charge me full price, which was $485.00, and then issue the $20.00 credit later. A few hours later, my husband went online to check the status of the order (not knowing that I had already spoke with them) and noticed that the order status now said "OUT OF STOCK". I immediately called them back and was notified that our order was CANCELLED. When I asked why it was cancelled, they told me that because we were not happy with the $20.00 credit and were unwilling to continue to wait for the order, they cancelled. While none of this was true, I asked if there was any way that they could put the order back through and ship tomorrow as they were supposed to ship today, OR if they could give me a bigger discount on the order. They told me they could give me the whole order for $500.00, which would have been nice had the original price not already been less than that. I told them that "discounting" my order to $500 was not givng me a discount, but instead raising the price. They told me there was nothing further they could do for the price, but could still honor the rebate of the $20.00, which I was originally told was a discount. This was not doing anything for me. When I asked them about a faster shipping method, they said that there were no faster methods available. In turn, I ended up not putting the order through a 2nd time at all as they were not willing to own up to their communication problems and error on their end. They refused to help me on any aspect of this and I will never do business with them again! For a company as large as them, you would think that they would actually appreciate the customer and help them, especially if all the issues were on their end...
seller misrepresented items on website. they gave a delivery date that changed once I placed my order. they give multiple order numbers for the same order (the one that is labeled "order number" isn't the order number they use). I called their customer service to get a rep that I could only understand every other word, at best. I found out they have no English speaking call centers. they are all in manila. the part of my order that I actually received, came with no packing slip. they were packaged in boxes 6 times bigger than the actual item, with no packing material, allowing item to bounce all over inside the boxes. I never received any conformation of order, any tracking info or any delivery info. upon calling to return the items because of partial delivery & no ability to get any delivery info for final item, I was informed that it would take them 24-48 hours to begin processing my return. I tried contacting their corporate offices only to find out that there is no way to speak to anyone that speaks fluent English is to call their retail store in LaSalle, IL, if you can find the number!
Just an awful experience, they could not ship order within 4 weeks of ordering with no explanation as to why. Contacted JC Whitney several times through their "live chat" option which was absolutely no help. When I requested that my order be canceled after 4 weeks with no status changes they told me they would "try to cancel my order". Extremely poor customer service, no sense of urgency and a total lack of knowledge of the status of their own orders. I am left scrambling to make up for JC Whitney's inability to provide the product they sell within a reasonable amount of time. I would not recommend trusting this site to ship you anything in a timely manner.
They're making me pay return postage on parts that don't fit my vehicle saying it was my fault because I have flared fenders on my vehicle although I've told them 3 times I don't have flared fenders. I believe they are doing this to get out of paying postage and having to restock their parts. If I get frustrated and don't send them back, they get to keep my money.
Horrible shipping times. customer service is located in the [redacted] or [redacted] The people there have no clue how to talk to a customer or make them happy when they are not happy with their slow shipping. My part has been processing for 4 days now. No tracking number and when I call they give me a bunch of bs about it can take up to 9 days.... SERIOUSLY I will never order from them again. I will use Summit or Jegs before JC again. Don't use out of country labor, those are jobs that could belong to American's since you are based in AMERICA.....
very good customer services .This is one business that cares about their business by caring about their customers. Also they had the best price on the internet for the part I needed!!
One of the worst companies I have ever dealt with. There Customer service has horrible communication with the consumer. I place an order, got a response email that said my order was processing. A week later no follow up so I called and cancelled the order. The next day the product shows up. I call them back and say I want to return this because I had cancelled the order. I was told I would receive an email with return instructions and shipping label, 3 days later I get billed for the item and an email to track the shipping. How does this company even stay in business. So I call them back and get another customer service agent that tells my I will get an email to return the item in 2-3 days, really?
This is the worst communications of any place I have ever dealt with. I WILL NOT EVER DO BUSINESS WITH J.C. WHITNEY AGAIN.
Initial Business Response /* (1000, 13, 2014/10/17) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as confirmed with the manufacturer, they can't take the part back as they don't warranty sound, only manufacturing defects. The part you have...
ordered is an aggressive sounding kit and the sound that you are hearing is the drone that most of their American Thunder exhaust systems make at lower RPM levels. That is why they also offer the quieter Force II systems for less interior sound.
Per part description on our site, "Flowmaster exhaust systems are unmatched in the industry in terms of fit, quality and performance. Flowmaster Force II exhaust systems are available for those who are looking for maximizing performance but with a mild, subdued tone that won't wake the neighbors. For those who want their beast to be heard, there's FlowmasterâTMs American Thunder series. Flowmaster American Thunder Series Exhaust Systems deliver an aggressive exterior sound level and a moderate interior tone that is suited to the enthusiast who wants to be heard."
This order was placed online and we only delivered what was ordered.
Thus per the manufacturer, to resolve the problem with the part, you may add a small resonator to each inlet pipe before the muffler to help cancel out some of the drone. Another would be to add a sound deadening material, like Dynomat, to the interior to absorb the droning sound frequencies and keep them from reverberating through the cab. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
I purchased a brake pedal pad online and it did not fit my car. The company fails to say that the part is for a manual car, not an automatic one. I have emailed them several times to get a refund and the company takes a long time to respond. In addition to that, they have sent me two emails asking me what the problem is, I responded promptly, and I still haven't gotten an answer on how to return the part and get my money back.
Awful business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the remaining studs, but after much hassle. Hopefully future transactions go smoother than this.
Sincerely,
[redacted]
I called JC Whitney's Customer Service Department for help selecting the right seat covers for my truck. I was put on hold for 10 minutes and then disconnected. Then I contacted the company via chat. I was told to wait and disconnected after five minutes. I called back, and after another long wait, I got a partial answer to my question. I went ahead and placed an order. When the seat covers arrived, they appeared to be returned merchandise, with very visible oil spots. I decided to keep them rather than go through Customer Service again. Ever since I placed an order, I have been getting daily spam from JC Whitney. I have unsubscribed to every email. I also wrote to Customer Service and Sales to attempt to resolve the issue. The daily spam continues. If necessary I will file a complaint with the Federal Trade Commission to get them to leave me alone.
I spoke with a rep about ordering a part for my truck. I was assured that they had the correct one and it would do exactly what I wanted. The picture on the website even was of the part I wanted. I in-turn ordered the part. The one I received was the one I specifically told the rep I didn't want. It didn't even closely resemble the one pictured on their site. When I spoke with customer service, the agreed to take it back and give me a refund, however, they also informed me that they did not even carry the part I wanted. The knowingly sold me the incorrect part, and are falsely advertising the part available.
Crappy imported piece of junk productsI bought a headlight assembly to replace my old leaking oneTheir piece of crap replacement leaked worse than my old oneIt cost me close to $to have it installed.They told me they would accept the return if I returned it in "original, good, and resalable" conditionHow can I do that? I would have to pay another $to remove their leaking $piece of junkNever againBuy from a reputable company,not this one
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows and confirmed with our warehouse that the remaining 9 pieces of Wheel Stud have been delivered through [redacted] tracking#[redacted] on Thu 2/25/2016 12:38 pm to your location...
in [redacted] Ln Suffolk, VA 23435. Kindly let us know if you have other questions by calling our Customer Service Team at 1-866-5[redacted] Again, we apologize for the inconvenience.Thank you.
Ordered an item on 1/9. On 1/11 I received an email giving me a tracking number, however the tracking number was invalid. I contacted the company for an explanation, they told me it needed 24-48 hours for the tracking number to update with the shipper, [redacted]. JC Whitney's website says that orders are processed and shipped in 2-3 business days. I checked the tracking number again on 1/13 and it was still invalid. I contacted the company again, and was again told it takes 24-48 hours for the tracking to update. She told me the shipping label was created on the 12 and still needs time to be processed. I asked the representative how it was created on the 12th when I got an email on the 11th informing me of the tracking number. She had no answer and could not help me further. She said she would look into the matter and call me back, which she never did.
Called JC Whitney again today, 1/14, and talked to Kayleen. She gave me the same run around, and I requested to talk to a supervisor. She would not let me talk to one, instead told me the item was shipped, and to contact the shipper which is [redacted].
I contacted [redacted], and talked to a supervisor, who told me there was no package attacked to the tracking number, that it was a label printed by JC Whitney, and no package was picked up as of 11:15 am on 1/14.
I called JC Whitney back and talked to Jayne. I again requested to talk to a supervisor, and again I was denied. Jayne instead gave me the same run around as the previous two representatives. However, Jayne said she would contact [redacted] herself to get more info, and put me on hold. WHen she returned, she told me that the package was indeed picked up and on it s way to me however the tracking number was incorrect. She said she would do an inquiry to get me the correct tracking number as that is the only way to get info on the package. I asked her if that was true, how did she get the info on the package. She had no answer for me, so I asked her again if the tracking number is the only way to get info on the package, and the tracking number is wrong, how can she assure me that the package is indeed in transport? She had no answer. I told her JC Whitneys website says that orders are processed in 2 to 3 business days, and it has now been 4 business days since I made the order. I again requested to talk to a supervisor, she said none was available and put me on hold. 5 minutes later she picked the call back up and said there was still not a supervisor available and said she would arrange a call back from one. She took my number and hung up. I never got a call back. This experience was horrible, and their representatives don't seem to care at all or have any interest in doing anything about it. They were quick to take my money though.
Initial Business Response /* (1000, 13, 2014/10/17) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as confirmed with the manufacturer, they can't take the part back as they don't warranty sound, only manufacturing defects. The part you...
have ordered is an aggressive sounding kit and the sound that you are hearing is the drone that most of their American Thunder exhaust systems make at lower RPM levels. That is why they also offer the quieter Force II systems for less interior sound.
Per part description on our site, "Flowmaster exhaust systems are unmatched in the industry in terms of fit, quality and performance. Flowmaster Force II exhaust systems are available for those who are looking for maximizing performance but with a mild, subdued tone that won't wake the neighbors. For those who want their beast to be heard, there's FlowmasterâTMs American Thunder series. Flowmaster American Thunder Series Exhaust Systems deliver an aggressive exterior sound level and a moderate interior tone that is suited to the enthusiast who wants to be heard."
This order was placed online and we only delivered what was ordered.
Thus per the manufacturer, to resolve the problem with the part, you may add a small resonator to each inlet pipe before the muffler to help cancel out some of the drone. Another would be to add a sound deadening material, like Dynomat, to the interior to absorb the droning sound frequencies and keep them from reverberating through the cab. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
Initial Business Response /* (1000, 5, 2014/10/04) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our Policy, ""We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any...
damage or missing components, you will be eligible for a refund on your return."" Thus, the order was placed last 8/3/13 and we receive the complaint from you just this 9/24/14; it's already way beyond the return period as stipulated in our Return Policy.
The order was as well placed online and we only delivered what was ordered. Nonetheless, as a sign of goodwill, we would like to offer you a refund of $34.00. Kindly confirm if you agree to this at [redacted]@usautoparts.com so we can process the refund immediately. Let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience."
Initial Consumer Rebuttal /* (3000, 7, 2014/10/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a step in the right direction, however, I must take issue with the statement "we only delivered what was ordered." That is simply not true. The receipt shows that I ordered the correct part. But the part I received, as I pointed out in my original complaint, was not for a 77 Porsche, but for an early 1960s Chevolet truck. I sent JCWhitney's customer service a picture of what I received and the exact same part sells on the JCWhitney website for 60.00. So I payed 180.00 for a 60.00 part that I can't even use. So I was not sent what I ordered.
I will grant that I am partly at fault for not opening the box right away. However, I trusted that JCWhitney would send the exact part I ordered - a part I didn't need right away - which is why I did not open the box.
I've been a customer of JCWhitney for 3 decades. I've always been loyal to businesses that provide good service. I've run my own business in the past and recognize that there are times when you hear the customer's complaint and do what you can to alleviate that complaint when it's genuine. I understand the return policy, but, please understand how frustrating it is to open a box to do a repair and find out that you payed 180.00 for a 60.00 part you can't use.
Final Business Response /* (4000, 9, 2014/10/17) */
"Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as previously noted, Our Policy states, ""We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return.""
Nonetheless, as sign of goodwill, we will consider for you to return the part just this once and provided it's still on its original condition, has not been used. We have issued you RMA#RMAXXXXXXXXXXXX and was sent to your e-mail address, **@usa.com, along with the Return Instruction so you can return the part to us at [redacted]
[redacted] IL, XXXXX. We will then issue you a refund for the part, $171.34, upon our receipt and inspection of the item. Kindly provide us with the return tracking# at [redacted]@usautoparts.com so we can track the package. Let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Thank you."
Within 10 min of placing order I called customer service to cancel and was told it was too late. I made every attempt with carrier to have package returned and not delivered. Package was left on my front door. Now I am told that I will have to pay $50 to return item. Their website states that order could be cancelled before order confirmation page is received. I think it is horrible a rep would offer me a rebate/ discount on my next order.... when I make it clear I will never order from this company again..
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse/manufacturer confirmed that upon inspection, the part you returned looks like installed, has scratches, scuffs and one of it has crack; hence, we have returned the part to you and...
refund has been denied. Our Policy, "We accept returns within 30 calendar days of receipt. As long as you return the product within this time period, and without any damage or missing components, you will be eligible for a refund on your return. The following items may not be eligible for return: Parts that have been installed, welded, modified, cut, molded, mounted, etc." Kindly let us know if you have other questions by calling our Customer Service Team at 1-[redacted] Again, we apologize for the inconvenience.
Thank you.
We placed an order on Saturday October 18 for a brake pad and rotor kit and was able to get a 10% off discount through their website as well as free standard shipping, which was 5-9 days. Thinking this was a great deal, we put the order through. That following Wednesday, October 22 was when we got the first email from them, stating that they just received our order and it was being processed. Why it took them 4 days to receive the order is unclear. Saturday October 25, I called them to find out the status of the order and was told that because the order was coming straight from the manufacturer, that it wouldnt ship out until Monday at the earliest. The woman kept repeating herself and seemed as though she was having a difficult time understanding me as she was not answering the questions that I was asking. I asked to speak with a manager and she said there was none there at that time. I asked to speak with her supervisor and she gave me the name "Angel" and that he was on break for another 28 minutes, but would have him call me back when he returned. I waited and never heard back. I called again Monday morning just to confirm that everything was still on track as I did not get anywhere with the rep on Saturday. The man I spoke with then told me that the rep over the weekend should have put through a report to find out why the order was taking so long as it should have shipped towards the end of the previous week. He filed the report and said that they would receive an answer with an update within 24 hours and that I would get an email with the update as well. I asked if there was anything that they could do to speed up the shipping or adjust the price as we were unable to drive the truck that needed these brakes. Owning a landscaping business, this was losing us money as we thought that we would've had the brakes by then. He said that he could issue a $20.00 credit, which I appreciated as they didn't have to do anything. I confirmed with him that they were going to charge me full price, which was $485.00, and then issue the $20.00 credit later. A few hours later, my husband went online to check the status of the order (not knowing that I had already spoke with them) and noticed that the order status now said "OUT OF STOCK". I immediately called them back and was notified that our order was CANCELLED. When I asked why it was cancelled, they told me that because we were not happy with the $20.00 credit and were unwilling to continue to wait for the order, they cancelled. While none of this was true, I asked if there was any way that they could put the order back through and ship tomorrow as they were supposed to ship today, OR if they could give me a bigger discount on the order. They told me they could give me the whole order for $500.00, which would have been nice had the original price not already been less than that. I told them that "discounting" my order to $500 was not givng me a discount, but instead raising the price. They told me there was nothing further they could do for the price, but could still honor the rebate of the $20.00, which I was originally told was a discount. This was not doing anything for me. When I asked them about a faster shipping method, they said that there were no faster methods available. In turn, I ended up not putting the order through a 2nd time at all as they were not willing to own up to their communication problems and error on their end. They refused to help me on any aspect of this and I will never do business with them again! For a company as large as them, you would think that they would actually appreciate the customer and help them, especially if all the issues were on their end...
seller misrepresented items on website. they gave a delivery date that changed once I placed my order. they give multiple order numbers for the same order (the one that is labeled "order number" isn't the order number they use). I called their customer service to get a rep that I could only understand every other word, at best. I found out they have no English speaking call centers. they are all in manila. the part of my order that I actually received, came with no packing slip. they were packaged in boxes 6 times bigger than the actual item, with no packing material, allowing item to bounce all over inside the boxes. I never received any conformation of order, any tracking info or any delivery info. upon calling to return the items because of partial delivery & no ability to get any delivery info for final item, I was informed that it would take them 24-48 hours to begin processing my return. I tried contacting their corporate offices only to find out that there is no way to speak to anyone that speaks fluent English is to call their retail store in LaSalle, IL, if you can find the number!
Complaint: [redacted]
I am rejecting this response because:
The product is poor quality and doesn't work properly regardless of return window.
Sincerely,
[redacted]
Just an awful experience, they could not ship order within 4 weeks of ordering with no explanation as to why. Contacted JC Whitney several times through their "live chat" option which was absolutely no help. When I requested that my order be canceled after 4 weeks with no status changes they told me they would "try to cancel my order". Extremely poor customer service, no sense of urgency and a total lack of knowledge of the status of their own orders. I am left scrambling to make up for JC Whitney's inability to provide the product they sell within a reasonable amount of time. I would not recommend trusting this site to ship you anything in a timely manner.
They're making me pay return postage on parts that don't fit my vehicle saying it was my fault because I have flared fenders on my vehicle although I've told them 3 times I don't have flared fenders. I believe they are doing this to get out of paying postage and having to restock their parts. If I get frustrated and don't send them back, they get to keep my money.
Horrible shipping times. customer service is located in the [redacted] or [redacted] The people there have no clue how to talk to a customer or make them happy when they are not happy with their slow shipping. My part has been processing for 4 days now. No tracking number and when I call they give me a bunch of bs about it can take up to 9 days.... SERIOUSLY I will never order from them again. I will use Summit or Jegs before JC again. Don't use out of country labor, those are jobs that could belong to American's since you are based in AMERICA.....
very good customer services .This is one business that cares about their business by caring about their customers. Also they had the best price on the internet for the part I needed!!
One of the worst companies I have ever dealt with. There Customer service has horrible communication with the consumer. I place an order, got a response email that said my order was processing. A week later no follow up so I called and cancelled the order. The next day the product shows up. I call them back and say I want to return this because I had cancelled the order. I was told I would receive an email with return instructions and shipping label, 3 days later I get billed for the item and an email to track the shipping. How does this company even stay in business. So I call them back and get another customer service agent that tells my I will get an email to return the item in 2-3 days, really?
This is the worst communications of any place I have ever dealt with. I WILL NOT EVER DO BUSINESS WITH J.C. WHITNEY AGAIN.
Initial Business Response /* (1000, 13, 2014/10/17) */
Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, as confirmed with the manufacturer, they can't take the part back as they don't warranty sound, only manufacturing defects. The part you have...
ordered is an aggressive sounding kit and the sound that you are hearing is the drone that most of their American Thunder exhaust systems make at lower RPM levels. That is why they also offer the quieter Force II systems for less interior sound.
Per part description on our site, "Flowmaster exhaust systems are unmatched in the industry in terms of fit, quality and performance. Flowmaster Force II exhaust systems are available for those who are looking for maximizing performance but with a mild, subdued tone that won't wake the neighbors. For those who want their beast to be heard, there's FlowmasterâTMs American Thunder series. Flowmaster American Thunder Series Exhaust Systems deliver an aggressive exterior sound level and a moderate interior tone that is suited to the enthusiast who wants to be heard."
This order was placed online and we only delivered what was ordered.
Thus per the manufacturer, to resolve the problem with the part, you may add a small resonator to each inlet pipe before the muffler to help cancel out some of the drone. Another would be to add a sound deadening material, like Dynomat, to the interior to absorb the droning sound frequencies and keep them from reverberating through the cab. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
I purchased a brake pedal pad online and it did not fit my car. The company fails to say that the part is for a manual car, not an automatic one. I have emailed them several times to get a refund and the company takes a long time to respond. In addition to that, they have sent me two emails asking me what the problem is, I responded promptly, and I still haven't gotten an answer on how to return the part and get my money back.
Awful business.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I did receive the remaining studs, but after much hassle. Hopefully future transactions go smoother than this.
Sincerely,
[redacted]
I called JC Whitney's Customer Service Department for help selecting the right seat covers for my truck. I was put on hold for 10 minutes and then disconnected. Then I contacted the company via chat. I was told to wait and disconnected after five minutes. I called back, and after another long wait, I got a partial answer to my question. I went ahead and placed an order. When the seat covers arrived, they appeared to be returned merchandise, with very visible oil spots. I decided to keep them rather than go through Customer Service again. Ever since I placed an order, I have been getting daily spam from JC Whitney. I have unsubscribed to every email. I also wrote to Customer Service and Sales to attempt to resolve the issue. The daily spam continues. If necessary I will file a complaint with the Federal Trade Commission to get them to leave me alone.
I spoke with a rep about ordering a part for my truck. I was assured that they had the correct one and it would do exactly what I wanted. The picture on the website even was of the part I wanted. I in-turn ordered the part. The one I received was the one I specifically told the rep I didn't want. It didn't even closely resemble the one pictured on their site. When I spoke with customer service, the agreed to take it back and give me a refund, however, they also informed me that they did not even carry the part I wanted. The knowingly sold me the incorrect part, and are falsely advertising the part available.