Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I, as well as my grandmother *** ***, consider this matter closed as wellHopefully no other past, or future, customer has to go through this type of experience. * *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** *
*** ***
** *** is on the list to have her basement fixedYes she has some dates that was scheduled and they needed to be rescheduledthe last times she has called I could not give her a dateBecause the crew has not given me a date for herWhen I have spoke to her the last times she has hung up on
meIt is really hard to speak to someone when they hang up on youI have tried to explai to her that as soon as I get a date from the crew I will call herBut yet again she hung up on meAs of right now I do not have a date for her and I will get a date asapI will try to speak with ms bates if she doesn't hang up on me regarding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***I've retained an attorney
She is on our service call list to have someone come out to take a look at the problemshe has not received a call yet because the crew nor owner has told me a date to schedule her for.Update: 8/11/I have called lu ann and left a message about going over to her home on 8/17/in the afternoon
sometime to look at problemand she does have a lifetime warranty on the service provided in '
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***I mailed the cancellation notice on November It's disappointing the post parked envelope can't be downloadedEven so, (if there was a delay via the post office), I don't feel I deserve the blame for thatI was being honest and upfront with JES by mailing the cancellation and also went a step further as to calling the company (I spoke to Jessica) and explain my situationAlso, I NEVER told MrS*** they couldn't do the jobWhat I did tell him that if he insisted following thru with the project at hand that he was more than welcome to, but I would not be able to finish paying him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***MrS*** called me and made arrangements to start on December 28th and never showedI called him and he said he wasn't going to do the job until I give him an additional $downI informed him again that that is not what the contract statesHe told me he will not do the job until I pay the $5,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***You make up your own rules as you go? Never has there been any mention of 30% down, nor me still owing you more money for you to start the workYou asked for a down payment of $3884.00, which I gave you when I signed the contract on October Contract stating once this amount was paid, QUOTE: "JES agrees to start work within approximately days and complete work within approximately days"Total cash price: 13,Down payment $3,Balance Due Upon Completion $10,000---per contractWhere the heck did the additional amount you're claiming come from?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***The only statement I made regarding payment was to Jessica on 11-1-16, when I verbally cancelled this contract because I didn't have enough money to finish paying for the jobJessica informed me they would return my checkTwo days later,on 11-3-16, JES cashed my check in which I had written checks out and they bouncedI again called Jessica and she told me they would be sending me a company checkShortly after that, Mr S*** called me and told me I would not be getting my money back because I did not abide by contractI then called Jessica back to see what was going on and she told me she didn't recall our conversations(Even tho only an hour or had past since I last spoke with her)I see no previous statements in this complaint where I said I wouldn't pay nor have I made any verbal statements regarding such Also, MrS*** also stated that I told them not to do the work--not true either MrS*** called me and personally asked to start the job on Dec and I told him that was fineI have already given JES almost $5,of my money for them to do nothing but try to screw me overIt's ridiculous for JES or any company to expect a customer to pay an extra (very large) sum of money because they're "afraid"I gave you my down payment on 10-28-per our contractI cancelled this contract on 11-1-per phone call to JES/JessicaYes, I have phone recordsI have mail in my cancellation letter which you proved you receivedSince you have not started this job, I would like my $4,back immediatelyPlus interest would be nice since you have kept it this longMaybe a reimbursement for my bounced check fees since you lied to me about sending back my check? I'm done playing this little game of cat and mouseWe've done nothing but bicker back and forth which I think is totally useless
To Whom it may concern,
We have had contact with this customer of oursOur work has been behind due to snow and extreme coldWe are schedule to be at this customers home on Monday Jan10am-2pm,
Weather permittingAnd as you
can see this customer is aware of appointment, how ever has the wrong date by daysWe are scheduled for Monday the th and not the
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The response from Jes is unacceptableI have been waiting months since the time I first called with a problem from a job they didThe girl in the office says I hung up on her the last two times she spoke with meIn our last two conversations she kept telling me when your on the schedule I will call youI asked when was I going to put on schedule and again she said when your put on the schedule I will call youThat's all she would sayNothing more saidSo in my opinion she had nothing more to say to meShe doesn't answer any of my questionsThe answer is always the same, "when your on the schedule I will call you"So I hang upAs to her response "I will try to speak with ** *** if she doesn't hang up on me regarding this matter", why would I hang up if she calls to tell when they are coming to fix my basement?After waiting months why can't I be on the schedule? I supposedly was on the schedule times, the first time being July 14,and the last time Sept 19,2015, no show either of the timesI have water pouring into my finished basement just like it did before they did the jobMy carpet got soaked and the paneling on the wall is wetThis is a health issue regarding moldThis business has caused me extreme stress and depression regarding this matterAfter waiting months, times being on the schedule and no show either time, no phone call to inform me they were not coming except Sept 19th, I received a text message from girl in office on Sept 19th, telling me they would not be here.My resolution to this matter is to be given a date when they are coming to fix a job they did and show up when they say they are going to
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Brian called ms [redacted] of this because of previous statements ms [redacted] had made about not paying and she was scheduled to start on Jan 4 th not the 28th of December. The owner is afraid ms [redacted] will not pay. There for asked Brian to call ms [redacted] and let her know the job would. Ot be started unless she has 2 cashiers checks of $5,000 a piece made out to the company. If ms [redacted] is still wanting this done this should not be a problem it would $5,000 on the first day and $5,000 on completion. For this being a problem for her makes still wonder if she will fail to pay the amount owed as she has previously stated in earlier complaints. Ms [redacted] can be rescheduled if this is not a problem. She never called the office asking why this brian called her and stating the amount due on first day. Ms [redacted] should completely understand why we put this in effect due to her previous statements.
In regards to this complaint. Yes we are aware of the 2 phone calls that were made to our office. Yes the weather has been a big factor this winter. To tighten the anchors we have to wait until the ground is completely thawed and not going to re freeze. If we tighten the anchors before then, they...
may not tighten enough. We are still trying to catch up from being behind. We have not forgotten about [redacted] s anchors need to be tighten. And as far as payment in 2007 no we did not accept credit cards because we had no way to run one. As far as the other part of payment I'm not sure what went on there. But rest in sure the anchors will get tighten if can be. Our office will be in touch when we can get it the schedule for someone to be present so we can tighten the anchors during normal business hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I signed the cancellation notice and mailed this back to JES Basements on November 1, 2016 after I talked with 'Jessica' on the phone. I told her during our conversation that I would be sending this cancellation but I also wanted to personally call the business and let them know.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does,...
will consider this complaint resolved.
Regards,
[redacted]
The rules are not made up as we go. If the math is done correctly. The $3884 does not cover the whole 30%. 30% of $13,884 is $4,162.20, that's where there is additional amount that is owed. The 3-45 days is to complete the work which Ms. [redacted] stated she would not pay for. The work is not going to be done for free. J E S has agreed to honor the contract for the next 6 months even thou there is going to be a price increase in the spring. If Ms. [redacted] agrees to pay upon completion the job would be started.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I, as well as my grandmother *** ***, consider this matter closed as wellHopefully no other past, or future, customer has to go through this type of experience. * *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** ** *** *
*** ***
** *** is on the list to have her basement fixedYes she has some dates that was scheduled and they needed to be rescheduledthe last times she has called I could not give her a dateBecause the crew has not given me a date for herWhen I have spoke to her the last times she has hung up on
meIt is really hard to speak to someone when they hang up on youI have tried to explai to her that as soon as I get a date from the crew I will call herBut yet again she hung up on meAs of right now I do not have a date for her and I will get a date asapI will try to speak with ms bates if she doesn't hang up on me regarding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***I've retained an attorney
She is on our service call list to have someone come out to take a look at the problemshe has not received a call yet because the crew nor owner has told me a date to schedule her for.Update: 8/11/I have called lu ann and left a message about going over to her home on 8/17/in the afternoon
sometime to look at problemand she does have a lifetime warranty on the service provided in '
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***I mailed the cancellation notice on November It's disappointing the post parked envelope can't be downloadedEven so, (if there was a delay via the post office), I don't feel I deserve the blame for thatI was being honest and upfront with JES by mailing the cancellation and also went a step further as to calling the company (I spoke to Jessica) and explain my situationAlso, I NEVER told MrS*** they couldn't do the jobWhat I did tell him that if he insisted following thru with the project at hand that he was more than welcome to, but I would not be able to finish paying him
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***MrS*** called me and made arrangements to start on December 28th and never showedI called him and he said he wasn't going to do the job until I give him an additional $downI informed him again that that is not what the contract statesHe told me he will not do the job until I pay the $5,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***You make up your own rules as you go? Never has there been any mention of 30% down, nor me still owing you more money for you to start the workYou asked for a down payment of $3884.00, which I gave you when I signed the contract on October Contract stating once this amount was paid, QUOTE: "JES agrees to start work within approximately days and complete work within approximately days"Total cash price: 13,Down payment $3,Balance Due Upon Completion $10,000---per contractWhere the heck did the additional amount you're claiming come from?
There is still an amount owed by Ms*** to equal the 30%The amount still owed is $to equal the 30%
** ***s will be contacted when I get a scheduling date from the crew
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***The only statement I made regarding payment was to Jessica on 11-1-16, when I verbally cancelled this contract because I didn't have enough money to finish paying for the jobJessica informed me they would return my checkTwo days later,on 11-3-16, JES cashed my check in which I had written checks out and they bouncedI again called Jessica and she told me they would be sending me a company checkShortly after that, Mr S*** called me and told me I would not be getting my money back because I did not abide by contractI then called Jessica back to see what was going on and she told me she didn't recall our conversations(Even tho only an hour or had past since I last spoke with her)I see no previous statements in this complaint where I said I wouldn't pay nor have I made any verbal statements regarding such Also, MrS*** also stated that I told them not to do the work--not true either MrS*** called me and personally asked to start the job on Dec and I told him that was fineI have already given JES almost $5,of my money for them to do nothing but try to screw me overIt's ridiculous for JES or any company to expect a customer to pay an extra (very large) sum of money because they're "afraid"I gave you my down payment on 10-28-per our contractI cancelled this contract on 11-1-per phone call to JES/JessicaYes, I have phone recordsI have mail in my cancellation letter which you proved you receivedSince you have not started this job, I would like my $4,back immediatelyPlus interest would be nice since you have kept it this longMaybe a reimbursement for my bounced check fees since you lied to me about sending back my check? I'm done playing this little game of cat and mouseWe've done nothing but bicker back and forth which I think is totally useless
To Whom it may concern,
We have had contact with this customer of oursOur work has been behind due to snow and extreme coldWe are schedule to be at this customers home on Monday Jan10am-2pm,
Weather permittingAnd as you
can see this customer is aware of appointment, how ever has the wrong date by daysWe are scheduled for Monday the th and not the
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
The response from Jes is unacceptableI have been waiting months since the time I first called with a problem from a job they didThe girl in the office says I hung up on her the last two times she spoke with meIn our last two conversations she kept telling me when your on the schedule I will call youI asked when was I going to put on schedule and again she said when your put on the schedule I will call youThat's all she would sayNothing more saidSo in my opinion she had nothing more to say to meShe doesn't answer any of my questionsThe answer is always the same, "when your on the schedule I will call you"So I hang upAs to her response "I will try to speak with ** *** if she doesn't hang up on me regarding this matter", why would I hang up if she calls to tell when they are coming to fix my basement?After waiting months why can't I be on the schedule? I supposedly was on the schedule times, the first time being July 14,and the last time Sept 19,2015, no show either of the timesI have water pouring into my finished basement just like it did before they did the jobMy carpet got soaked and the paneling on the wall is wetThis is a health issue regarding moldThis business has caused me extreme stress and depression regarding this matterAfter waiting months, times being on the schedule and no show either time, no phone call to inform me they were not coming except Sept 19th, I received a text message from girl in office on Sept 19th, telling me they would not be here.My resolution to this matter is to be given a date when they are coming to fix a job they did and show up when they say they are going to
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Brian called ms [redacted] of this because of previous statements ms [redacted] had made about not paying and she was scheduled to start on Jan 4 th not the 28th of December. The owner is afraid ms [redacted] will not pay. There for asked Brian to call ms [redacted] and let her know the job would. Ot be started unless she has 2 cashiers checks of $5,000 a piece made out to the company. If ms [redacted] is still wanting this done this should not be a problem it would $5,000 on the first day and $5,000 on completion. For this being a problem for her makes still wonder if she will fail to pay the amount owed as she has previously stated in earlier complaints. Ms [redacted] can be rescheduled if this is not a problem. She never called the office asking why this brian called her and stating the amount due on first day. Ms [redacted] should completely understand why we put this in effect due to her previous statements.
In regards to this complaint. Yes we are aware of the 2 phone calls that were made to our office. Yes the weather has been a big factor this winter. To tighten the anchors we have to wait until the ground is completely thawed and not going to re freeze. If we tighten the anchors before then, they...
may not tighten enough. We are still trying to catch up from being behind. We have not forgotten about [redacted] s anchors need to be tighten. And as far as payment in 2007 no we did not accept credit cards because we had no way to run one. As far as the other part of payment I'm not sure what went on there. But rest in sure the anchors will get tighten if can be. Our office will be in touch when we can get it the schedule for someone to be present so we can tighten the anchors during normal business hours.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I signed the cancellation notice and mailed this back to JES Basements on November 1, 2016 after I talked with 'Jessica' on the phone. I told her during our conversation that I would be sending this cancellation but I also wanted to personally call the business and let them know.
Regards,
[redacted]
Done
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does,...
will consider this complaint resolved.
Regards,
[redacted]
[redacted]
This customer has been issued a full refund.
we consider this
matter resolved and closed.
The rules are not made up as we go. If the math is done correctly. The $3884 does not cover the whole 30%. 30% of $13,884 is $4,162.20, that's where there is additional amount that is owed. The 3-45 days is to complete the work which Ms. [redacted] stated she would not pay for. The work is not going to be done for free. J E S has agreed to honor the contract for the next 6 months even thou there is going to be a price increase in the spring. If Ms. [redacted] agrees to pay upon completion the job would be started.