J J Fencing

Update to previous review. They sent out an installer on Saturday to complete the job. The work Aaron did was absolutely outstanding - I've never seen a straighter or truer fence. They didn't install the style we selected but we didn't ask to re-do. Still had communications issues after submitting final payment insuring that they received the payment. We did get a thank-you card. Communications issues would keep me from using them again which is too bad because the work I got done was excellent.

My experience is similar to others' who have reviewed this business. JJ Fencing demanded payment from me despite the fact that they had not completed the work agreed upon in our initial walk through. In addition, they left a large irrigation pipe disassembled in my yard (for some reason they had disassembled it during the fence construction)and when I asked that they please come and reassemble it they apologized stating that they were running behind on another job and didn't have time to clean it up (it took me asking for them to come back and put it back together for them to acknowledge this was left incomplete).
When I did not provide final payment because the work was not done in my opinion they slapped me with a 10% "interest charge" every 10 days until I paid. When I explained that I would not pay the late fee as the job was not completed on the date they reported on their invoice (the work was not complete until over a month later) they threatened to take me to small claims court! I had paid them in full for the work at that point, they are threatening to take me to small claims court for their inappropriately assessed late fees.
Communication was impossible! They rarely responded to emails, did not return my calls, and never answer their phones. The only time I heard from them was when they were doing their billing for the month and would touch base demanding payment. At which point I would request that they complete the job, they would insist that it was done despite knowing it wasn't and telling me ------ would come by at his convenience to complete it, and ending by demanding payment and threatening more late charges.
I requested that they give me notice before coming onto my property to complete the job and they refused stating that "------ is very busy and will come when he can." I explained that I have animals and I am concerned they would get out if a person came unannounced and was not expecting them, and that I was concerned about my liability in case someone was bitten by one of them, my preference would be to have my animals inside when they came back, they continued to refuse and ultimately came on to my property, without my permission, unannounced to complete the job.
Nonexistent customer service/communication, immature problem solving, lack of collaboration, refusal to schedule a time with me to come onto my property, leaving my yard in disarray, and the threat of small claims court when I refused to pay their astronomical late fees because of disagreement about whether the job was complete = use another company, a fence is a fence, this company is not worth the trouble.