J. Kuhn Enterprises, Inc. dba AJ Asphalt

Initial Business Response /* (1000, 5, 2014/12/04) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
The consumer claimed that the unit was damaged in shipping and returned it to usUpon its return, the package contained only a
bracket and screwdriver, not the thermostatIt was also noted that the serial number on the box did not match the one scanned at the time of shippingWe alerted the consumer as such and shipped the package back to him
Initial Consumer Rebuttal /* (3000, 7, 2014/12/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke to someone last week over the phone that stated they would call me back within hours after they looked further into the issueThe gentleman I spoke with told you they were a family business with family values, so far that has yet to be seenI received a broken thermostat and returned it all in the damaged box it came inI spoke with UPS and they stated they accepted the claim as they saw the damageUPS damaged the item, I understand thatWhat I'm asking for is my money backI reached out to my bank to receive help as wellThey called your store and someone stated you would refund the money and that has yet to happenWhy do the lies continue from you folks? I didn't want to have to call my bank and definitely didn't want to have to report you to Revdex.com but you have forced the handPlease do what is right here, I'm begging you
Final Consumer Response /* (4200, 11, 2014/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When can I expect a resolution? I do thank you for working with me on this matter
Final Business Response /* (4000, 13, 2014/12/15) */
UPS has not accepepted liability for the claimThe real issue is that the complete unit was not returned to usOnly the packing materials, a mount and a screwdriver, in a package that does not match the serial number that we shippedIn addition I have a photo from our packing line showing the unit in its factory sealed carton in new condition when packed for shipping

Initial Business Response /* (1000, 5, 2015/05/06) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***
The $price was an error on our feed to ***
THis TV sells for $and we offered to the customer at our cost of $
We also sent the consumer a $gift card as a token of our regret
Initial Consumer Rebuttal /* (2000, 7, 2015/05/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
*** contacted me immediately, and we are able to come to an agreement and resolve the issue

Complaint: [redacted]
I am rejecting this response because:Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Can we find out what the warranty on the part is?  We would like to know that if we pay $145 that it will last for more than a few months. Thanks,[redacted]

Service ticket was finalized yesterday.  Customers credit of $107.00 to his discover was processed this morning.  I apologize for the delay in completion of his repair. **

Customers merchandise was shipped via UPS on 8/10/16 and according to UPS was delivered on 8/15/16.  UPS confirmed the delivery address after a tracer was ordered on 8/23/16.  We have asked UPS to initiate another investigation, the results of which are due on 12/9.

Complaint: [redacted]
I am rejecting this response because:  Still very expensive.  Could they provide more assistance on the parts cost?  We have been extremely loyal customers throughout the years!
Sincerely,
[redacted]

I apologize for the delay in receiving the range.  We were unaware that they were unavailable at the time of purchase.  I'd be happy to supply a loaner range to get through the holidays.

Complaint: [redacted]
I am rejecting this response because: The extended warranty allows $200/occurrence for food spoilage. ABT refused to pay me the $600 of food losses...

I incurred as a result of food having to be discarded 3 times. Instead, I was basically held hostage  - either they would give a store credit towards a new refrigerator OR I could get $200 & continue to try to repair the refrigerator until the warranty period expired. This is obviously an unacceptable choice. The contract doesn't say that the reimbursement for spoilage is instead of replacement. They did replace the refrigerator yesterday, but I would also like a check (not store credit) for $600 to cover the repeated instances of food spoilage.Of additional note, the warranty calls for cash settlement for the cost of a replacement unit. Instead, I was forced to buy a new refrigerator from a company that treated me horribly! I was not given a store credit for the full amount of the replacement. Instead, I was given a credit covering the cost of the original purchase. I was forced to pay additional money to replace the unit inasmuch as prices have of course gone up during the time period I owned the refrigerator. Technically, this amount ($12.74) should also be reimbursed.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Again, we don't feel that we caused the damage to the customers floor.

I'll be happy to issue a food loss reimbursement for $200.00 for the most recent occurrence.

Initial Business Response /* (1000, 5, 2015/05/30) */
Contact Name and Title: Randy Goldman General Mgr
Contact Phone: 847-544-2503
Contact Email: [email protected]
I have been in contact with the customer and I am working with Bosch to get a replacement stove for him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Our service manager spoke to the customer yesterday and explained that while the labor was not covered under warranty, we would waive the $164.00 labor fee.  Fee has been waived.

After inspecting the damage, we felt like the marks did not line up with where a dolly could have traveled.  Also, it was noted that some of the marks that were pointed out had signs of age and could not have been from our delivery.  Ultimately for these reasons, the customers claim was...

denied.

Initial Business Response /* (1000, 5, 2014/12/29) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
I apologize for the inconvenience caused by the installation not being added to the customer's order. It's never our intent to...

aggravate our customers. If I understand correctly, the installation was completed the following day, at the agreed upon price. I'd be happy to send the customer a gift card to the store as a token of our regret.
Initial Consumer Rebuttal /* (3000, 7, 2014/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To my understand, and the personal involved- it's very unprofessional to treat customers the way I was treated. Yes, the installation occurred a day late BUT I was told directly on the phone it would take place the day of delivery. I do not believe ABT is completing ubderatanding that their customer service representative stated the information to me and never followed through. In this case, the customer, I, should be reminbursed. If you need further documentation I will supply the video recording of phone 1. Of [redacted] stating the installment price and date 2. How rudely he spoke to me after his mistake.... Unless, ABT approves of this type of service (treat customers with disrespect and continually lie"
Final Business Response /* (4000, 9, 2014/12/31) */
I fully accept that the customers expectation was that the tv was to be installed and that we somehow did not charge for or schedule installation. I further understand that this was an inconvenience to the customer for which I am truly sorry. I had offered to send the customer a gift card for her inconvenience, if she would prefer I will credit her back $100.00 of the install and issue her a check. I have spoken to her salesperson about how he handled this situation.
Consumer Response /* (3000, 18, 2015/01/19) */
I have still not received my resolution from this case. ABT stated a check would be coming through the mail, for the inconvenience. Nothing has been received, extremely disappointing.
Business Response /* (4000, 20, 2015/01/19) */
Credit was applied today. There was some confusion internally because of a previous credit.
Business Response /* (2000, 22, 2015/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Consumer Response /* (3000, 18, 2015/01/19) */
I have still not received my resolution from this case. ABT stated a check would be coming through the mail, for the inconvenience. Nothing has been received, extremely disappointing.
Business Response /* (4000, 20, 2015/01/19) */
Credit was applied today. There was some confusion internally because of a previous credit.
Business Response /* (2000, 22, 2015/01/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Consumer Response /* (3000, 27, 2015/02/03) */
This case was opened on 12/28/14 and I still have NOT received my refund of $100.00. (I was told there was a mishap with the refund processing, and it would be done the middle of January.) We are now in the first week of February and nothing has been received from ABT.
Business Response /* (4000, 29, 2015/02/03) */
Refund was processed on 1/21/15 as an electronic transfer to the customers checking account.
Business Response /* (2000, 31, 2015/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)

We were last out to the customers home for their dishwasher 7/2/2015, over 2 years ago.  At that time we cleaned out the sump filter (a user maintainable filter).  This is the only service on record for the dishwasher.  The dishwasher is now 2 years out of warranty, and we will be...

happy to service it, however there will be a charge at this point.  The dishwasher is now over 5 1/2 years old.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Can we find out what the warranty on the part is?  We would like to know that if we pay $145 that it will last for more than a few months. Thanks,
[redacted]

The consumer purchased a television from us on 12/17/15.  On 1/14/16 he alerted us to an issue with the TV.  He stated that there bright splotches on the screen.  An exchange was set up and new set was shipped to him the next day.  On 2/1/16 he called stating the the new set also...

had a blothcy screen.  At this time he decided to exchange for an OLED tv instead of an LED tv.  That unit was shipped to him on 2/2/16.  I received a call from him yesterday 9/21/16 at around 11:50.  He stated that he had called earlier in the day and that a manager was supposed to call him back.  I apologized that he had not heard back from someone.  ( I later found out that one of our managers had called him at 10:03 and left a message as he did not answer)  He stated that this TV was not turning on and shutting off properly, and that he wanted a refund.  I told him that because the unit was seven months old, we would need to have a technician repair his TV (under warranty at no cost to him).  He said that he had called LG and that they couldn't fix it.  I asked if a technician had been out to his house and he said no.  I went so far as to offer to find him an authorized repair person in his area and set up the call for him so that he wouldn't have to spend any more time on the phone.  He began a rant about how we are selling refurbished product, and that I must take the unit back and give him a refund.  Again I explained that we would need to repair the unit.  He went on to say that if I couldn't help him, if it was not in my power, that he wanted to speak to someone else.  I explained that it was not a matter of having the power to take the unit back, but a matter of what was the right way to address the situation.  I told him that I would not take the unit back unless a technician attempted to remedy the issue and deemed the unit un-repairable.  After a 42 minute conversation with him he demanded to speak to an owner.  I understand the he did later in the day and had very much the same conversation with him.It is simply not reasonable for him to expect us to take back a seven month old television without even an attempt by a technician to address the issue he is having.

We have scheduled an exchange for the customer on 4/11.  We apologize for the issues they have had with their refrigerator.